I am trying to figure out how to trigger a flow based on the age of a record for ALM_Asset. Example, to create an incident to reclaim the asset if it is still in the system at five years old.
Whenever there is comment added on incident, state changes to in progress from on hold. Why so. Can't find any business rule for it. Is this expected behavior or not. What is best practice. If agent assigned to the ticket isnt around at desk(shift ...
Hello all, When i was running the below query it was returning the one sys_id mulitple times. var cr = new GlideRecord('cmdb_ci_computer');cr.addQuery('install_status', 1);cr.setLimit(5);cr.query();var arraylist = [];while(cr.next()){arraylist.push(c...
"I'm trying to understand the relationship between incident priority and impact in ServiceNow ITSM. How are they defined, and how do they influence each other when managing incidents? Any examples would be appreciated."
So, the issue which is faced is that when I send email through flow designer to the members of Assignment Group (custom created), the mail is only going to some users of the assignment group and not to all the members of that group.<> Below is the Cu...
Hi All, I have two fields on the change form as belowBusiness ServiceMaintenance Window (this is a list type field and taking values from scheduled entries table) Whenever user selects any business service which is having below keywords, it should ch...
Hi All I have read put and patch do more or less the same thing. So why do use two different methods for doing the same thing essentially? Can we also Insert using PATCH method?
I'm trying to figure out how to kick off a Jira Spoke flow upon addition of an attachment on a Service Now incident. I've tried two basic approaches so far. 1) I've tried triggering off of the incident object - this never fires.2) I've tried trigger...
Hi all, I was getting invalid configuration error in reports on legal workspace as below:I was not able to get what was the error occurring on the workspace dashboard. Could anyone please suggest on these error? Thank You
Greetings fellow developers,I'm working on something that (I think) should be out of the box functionality, but, if it is, I'm not seeing it.On the regular native UI, I know we can use the glide_list attribute of a list collector catalog variable to ...
Hi,I am looking for an article where I can understand properly with example difference between PUT and PATCH methods for ( REST Scripted API and SOAP) ?Thanks in advance
I've developed an Action that obtains chat data from MS teams, I've managed to parse the message content into an Object Array, and parse this out as an output variable to flow designer. I want to write each message to the notes in the trigger inciden...
Good Day Developers!Need to show two table's record "incident" table in a classical view on portal, which widget is right in order to do it so, and is it possible to show multiple table's record.
Hi, My personal development instance has been wiped off just within 3 days of inactivity without any prior notifications. How to restore the PDI instance?
Use caseWanting to identify when scheduled reports are delivered to email recipients to gain an understanding of how many scheduled reports exist in the system, how frequently they are sent, and who receives them What I have discovered so farTable [s...
