Hi All,So I recently was trying to customise Agent Workspace and decided to duplicate and deactivate the OOTB record and make a new custom one, as I was testing what would work I decided to delete the workspace page I had created and due to that I ha...
Hi All, I got this error when trying to preview the PDF file attached to the incident table in the Service Operation workspace. I tried to set the property "com.glide.snap.url" with the value "http://snap/snap", which did not work. I also tried to us...
I have a Catalog Item which allows you to select up to three items from a list collector. Once the user submits, their manager has to approve each item that was requested. Once approved a task is created for the appropriate team to work on it. This m...
Hello! I'm relatively new to ServiceNow and I'm having some trouble figuring this problem out. Basically, I want to use a query parameter that's passed in the URL to populate an existing select box/dropdown on a catalog item form. I've been able to a...
Hello Developers, When using the <task>.comments.getJournalEntry(1) function this would return the last comment entry in a record. It appears that what is returned is a string in the format "<date> - <users> (Comments) <comment>". Because this is ju...
Hello All,We need to give some users read only admin role without affecting their old roles. I know if 'snc_read_only' is assign to those users with admin role will give them read only admin role. But this will also make all their existing roles to b...
Hello Community, I created a flow in flow designer which calls a workflow. A story is created and then the workflow is called (see image below). The problem I'm having is that the workflow is triggered twice (see the two tabs for the same workflow e...
Hello Everyone!I have 2 tables (table_1 and table_2). with 3 fields each one (field_!, field_2 and field_3).I have a business rule(Insert, update and delete), and I need script the business rule to edit table_2 based on table_1. (When a record is ins...
Hi. I'm the customer and don't have much coding experience. We recently turned on an integration with AWS Connect. It works great, but interferes when viewing anything outside the Service Operations Workspace. The solution we came up with is to add a...
We recently noticed that our LDAP import of AD groups is missing a small subset of groups. These groups appear in OU's where there are groups that are getting pulled in which is even more perplexing. Our OU LDAP definition is very simple. There is no...
There is a field within the idea portal called "Idea Category". I have a request to add the "Idea Category" field to the idea form "idea.do". I need the value in the form to be equal to the selected "Idea Category" chosen during the idea creation wit...
I want to configure recommended field scorecard metric for correctness of CMDB so that the Health dashboard metrics are focused and provide value.Metric = RecommendedOut of the box thresholds are:Lower Threshold = 33Upper Threshold = 67Can anyone hel...
Hello Community, we have recently developed some APIs with OAuth 2.0 authentication, after we made the first correct request test with Postman, ServiceNow responds with several cookies, along which is "glide_user", that is allowing us to authenticate...
I am facing instance slowness . are there any methods to check what is causing this slowness ? Is it due to server side or client side or browser ?
Hi, I have two pages added to a contextual sidebar in a workspace. In one of the pages, when user clicks on a button i need to redirect the user to another page within the same contextual sidebar. Can anyone suggest a way to do this?Thanks in advance...
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