Hello Community,I have a request for 2 variables to be editable for the approver after the RITM is sent, he needs to edit the date and indicate which group will act on the problem. I know it can be done by Script include + Client Script (I don't know...
Hello, I need to pass the values of a multi-row set variable to another. They are within the same catalog item, but some fields are repeated between them and I need the values passed in the first multi-row to be assigned to the second (this will ...
Which BR should i use for this case ?After or Async ?Is it possible by using both BR's ?
Hello, I want to hide/remove few knowledge bases which are visible on Knowledge homepage. Please suggest a possible way to achieve this requirement. Thanks
Hi All, I'm looking to create a System UI Policy, where they have to choose one of 3 from a number of variable options to close the task. For example, there are 10 options within the variable next_steps but they want any one of 3 of them to be select...
Hi,I want to pop up requested for on RITM field with the user entered in CC (there will always be one). The tickets will be created through inbound action. Here is the script i am using not sure what exactly i am doing wrong. I checked with logs, ema...
How can I calculate the duration between specific state transitions in a record, such as the time spent from 'Open' to 'Work in Progress' and from 'Work in Progress' to 'Closed'? I want to achieve this using Metric Definitions Any guidance or best p...
HI Folks, Is there any way to restrict export option from list view if the user is accessing it via non company laptop. Export option should not visible if they are accessing it outside of issued laptop.
I was expecting that when you create a label on a extended table field that already has a label on it's parent table if you remove the hint on that extended table it would remove the hint. Unfortunately it seems that if you clear the hint on extended...
Hi everyone, I have the situation where one of the user is added automatically to the group that granted him the admin role in which he is not allowed to have. I checked the Event log and see this "sn_change_cab.group_member.added" is created by syst...
Hi Developers,We have one reference field on custom table(a), reference field fetching data from another custom table(b). We have multiple records with the same name on that custom table(b). When searching data on reference field with record name, it...
Can I stylize the record producer? If so, how can we do it?
HelloI have a request to display the u_sla field in the Incident table only when one of the associated SLAs has the tag INC_SLA in the task_sla table.To achieve this, I created a Client Script and a Script Include (see below). However, the script is ...
Hi Team, We are in the process of transitioning our instance from a dedicated environment to a shared environment. To ensure a smooth migration, it is crucial to identify and address potential impact points that may arise as a result of this change.B...
Hi All, I have created Inbound Email action with the script attached to create Incident and it's working fine. Record is creating but If I attach any attachment to email and sending to ServiceNow, the attachment is not attaching to newly created Inci...
