We have a scenario to extract a PDF file which is attached in the email which is again attached to a incident record. Use case here is to extract the attachment within attachment and pass it to 3rd party system via API. Please share some functions o...
Hi experts, I have a problem when using ACL on RITM and sc_task.I have created an ACL to read on sc_task (it has already worked and I can read the catalog task) but when I access RITM, I cannot see the related list to sc_task.I have runned the debug ...
The LCM team maintains ledger information (.xlsx files) in SharePoint.Is it feasible to have a workflow to import them onto the ServiceNow data source and then import them into any table using the Schedule Import module? We would like to hear if ther...
Need assistance in restoring PDI. I had this PDI for a while and had done lots of dev demo work. I did not receive an email notification that PDI will be revoked because of inactivity. I am pretty good with using personal PDI regularly. Knowing that ...
Hi, I have a service now instance with the URL: https://dev272086.service-now.com . Upon opening the instance, it is throwing the following message- Service Interruption: This instance is unavailable.If service does not restore promptly, please file ...
Hello @Mark Roethof @Ankur Bawiskar @Ravi Gaurav @Lola B This is a requirement for service catalogI want to Auto populate the task form based on the data that user has filled in the request from.Above mentioned is the request form .And here below thi...
Hi Community, We have integrated MS teams with servicenow such that, if any person is creating change request and giving "Planned Start Date" and saving the form, after that meeting invitation is sent to assigned to and requested by person with same ...
Hi,I installed the SNC Access Control plugin. After that the developers cannot execute a HealthScan to the Update sets, to continue with the development process.Is this something expected?Can I enable something so they can continue doing the scans an...
I have to work on claims procedure in ServiceNow but I am not aware what all plugins should I install for that in my PDI. Also, which all modules should I read to get knowledge on this. Is CSM/ FSO required? Can someone help me with which courses sho...
Hi All,I would please need an assistance should anyone has an idea on how to fix my issues.I wrote a script include which is to auto-populate a variable set values for existing RITM made within a month, and it worked in Dev instance but when update s...
Hello Good day, im wirting this to seek help in regards to Reports , i have created a report under time_card table with some filters added, my issue is that i have a field ( Case Total Time Approved ) from case table that i'm trying to show the valu...
We are trying to figure out the source of the following email notification: To: no-reply@servicenow.comSubject: The state of an idea you're following has been updated Body:Hi,The state of idea <Name of idea> has been marked as Under ReviewNote: This ...
Hi All, I am using below query with "start date time" and "end date time". I need to check the range from 2 dates from 2 different column, but query is not working as expected. I see the "start date time" output is stored as 20240408T044500Z, so I t...
Does the fulfiller have the possibility to cancel/decline a Request that should not have been submitted? The Lateral Hires Conflicts Support request has been designed so that only some candidate roles can be submitted, but I wonder what would happen ...
Hi everyone, I am facing an issue with rest message. I am getting this error: message":"Session expired or invalid","errorCode":"INVALID_SESSION_ID. I am attempting to connect with a Sandbox Salesforce instance but nothing is working in any Get or PO...
