hi we have custom ui actions for approve and reject the requests those ui actions are working good for the approver, but when approver is not available, he is delegating his work to another user. when delegated user opens the request,please find bel...
Hello ServiceNow Community! I have an email notification that inform users when their software license is soon to expire in < 30 days. The email body says "Records show your software license is due to expire on MM-DD-YYYY"How do I code my mail script...
Hi All, I need to implement one button in RITM level inside the variable section to trigger an approval based on the value selected in a variable. How we can achieve this?
We have a requirement to build a database index against a string field like short description in task table.Wonder if this is something positive or negative for platform performance and what are the best practices around it.Any comment to understand ...
I've gone ahead and uploaded my company's icon under "system properties -> my company". When I go to the login page I am seeing this:I've tried cache.do and I've tried it on a different computer all together, but nothing. Moreover, when I login, inst...
After clone, "Assess" button in Risk Workspace is not working anymore(not showing the modal popup). This is OOB and I believe we didnt make any customization to this page. I checked declarative actions, ui actions, roles, RAM and they are the same i...
Hi All, When I open an activity record on portal then a form is opened and under that there are mutiple sections/tabs in which I have to show a message (added screenshot) . I am new to service portal so I am confused how to achieve this if I have to ...
Hi All,We do have a catalog item with two Reference type variables.Now if on the first variable if we select any group then on the second variable level we need list out above selected group users.Advance thanks.Note: We tried the auto populate relat...
Hi,I have a requirement to add attachment to multi-row variable set. When I was searching, I found this link. I am unable to completely edit the script as required. I am not sure about the table name. Kindly help. https://www.servicenow.com/community...
Hi, I have written the onChange Client Script for a variable on MRVS. It's not triggering any alert or message. Kindly help. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } v...
Hi all, I'm looking for a requirement.. once user logged in the instance then one popup window should display all the incidents (active is true) currently assigned to that user, every time on logged in time only. Pls help on How can we achieve this?T...
I have created AVA state on sc_task table . based on this field the multiple tasks should create based on the ava state. how to transition the workflow based on custom field and previous task should closed complete once the new is created and new tas...
Dear Community,Has anyone succeeded in sending attachment from SN incident to JIRA issue using REST API?Tried all possible solutions suggested but all in vein. your support will be greatly appreciated. Thank you
When the user submits a form in the mobile app with some attachments, the records created in the table sys_attachment do not contain the right info the the field content_type. It is image/* instead of image/jpeg or image/png. In the mobile app the us...
Team, Here is my widget output that I have developed. I want to set up individual color in widget for each distinct state choice value. Not sure how to do that in widget. It is only setting one color as of now. Need your help in that. Thanks in advan...
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