How Can I bulk update the 'Reply To' and 'From' Fields for all Email Notifications
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2 hours ago
How Can I bulk update the 'Reply To' and 'From' Fields for all Email Notifications?
Dear ServiceNow Community Colleagues,
I have a requirement from a client, whereby they want to bulk update, for circa 2k System Notification > Email > Notifications in ServiceNow, both the 'Reply To' and 'From' fields, with a certain specified Email address.
What is the best solution to achieve this, as a bulk update, bearing in mind there are over 2,000 Email Notifications where I would need to update this specific Email address to these fields?
I have attached a screenshot, showing the list view - this is where I search in Core UI Navigator: System Notification > Email > Notifications. It is both the Reply To and From fields I need to update.
I would greatly appreciate advice on how to update these and what would be the configuration steps and code, if a Script is involved? If not a Script, is there an alternative approach to do bulk updates in this scenario?
Many thanks colleagues.
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40m ago
Hi @WazzaJC .
I Suggest that you take a look at the Data Management features of the platform - in your case, the "Update records".
Update records safely • Zurich ServiceNow AI Platform Administration • Docs | ServiceNow
This basically allows you to plan, and schedule the update(s) .
The Data management feature also gives you a rollback record; just in case 😉
If this pointed you in the right direction, hit Helpful to spread the good vibes.
✅ If it cracked the case for you, mark it Correct so the next person doesn’t have to reinvent the wheel.
