Usecases for CSM, FSM, TSM
Hi All,Can anyone please share implementation guide related to CSM or FSM or TSM modules.Regards,Pavan.
Forum Posts
Resolved! modifying ootb script include
Hello guys, There is an OOTB script include with getapprovers function.Inside this function, we have the following code, my requirement is to make changes to this code and send approval only to ownership group and if ownership group is empty or null...
Onsubmit client script
Hi All,This is for a service catalog, on submit, a popup message should display with yes and No buttons. On clicking yes it should be submitted, when No is clicked it should be redirected to a different item. Can you help with the script part?
Resolved! How to generate catalog task once RITM is submitted via flow designer
Hello Experts,I am creating FD when a request is submitted a catalog task should also be created but its not happening. can anyone please assist it is not working at all. Also I did not get service catalog -on TRIGGER Thanks
How to show the VIP icon beside field "Requested for" on RITM
I Can see one on change client script is already written on incident table to show the VIP icon beside field "caller"."However now i have created the same script as on load for ritm table then this script is not working. In the below script of ritm r...
Why below script/ query is not working after passing 2 dates in addEncodedQuery ?
Hi All, I am trying to pass 2 dates in addEncodedQuery but its not working. There is some mistake while passing the dates parameter but not clear on this. Please suggest. var output=[]; var gr1 = new GlideRecord('cmn_schedule...
How do I change the hover colour on the navigation menu?
I would like to change the colour of the hover on the nav menu to make it more visible & also add a background hover to the apps, as you can see below there isn't for app but there is one for modules. I have struggled to find the CSS property for the...
Language translation for email notifications with email scripts to show all variables
Hello All, Thanks for looking into my query, we have a requirement to translate notifications , for which we are using dynamic translation, but the email body with the email notification script is not getting translated . please help how we can embed...
Need help with the create task in workflow
Hopefully someone could help me. I need to autogenerate a story and release for approved UTILs. Also ensure the release is auto connected to the change.In workflow I know that I need to go the core tab and go down the menu to task and click on create...
Client Script in MRVS
Hi all, I have a catalog item request with few variables like 'security zone' and 'data center'. Then I have also a MRVS that has a variable 'the_mountpoint', and I want this variable to be populated with values from those 2 fields, however it seems...
Decision Table Flow Designer Help
Hello, I've recently been watching and learning decision tables to find a way to reduce repetitive actions within flows. Our use-case is to use them to remove the need for multiple if statements which we used for task, ritm and request closure logic,...
Resolved! How to validate if atleast one child record exists in UI action
Hi . i have a requirement .to create a UI action - "Monitoring" in problem tablewhen click on the button , it should check if at least one child task(action table) related to problem record exists.if not exists, it should throw an error message - "...
Resolved! Multi Row Variable Set Exceeds System Limit
Hi Community! I have a form in our Service Portal that has a Multi-Row Variable set. This particular set is a list of users that gets pre-populated and then users can be added or removed. We've just hit an issue where the "Add" button gets disabled a...
TOPdesk ITSM tool integration with ServiceNow
We have a requirement to integrate ServiceNow with TOPdesk ITSM tool using REST APIs (ebonding integration). Hence, we need to know about the feasibility on this integration from ServiceNow end and also any challenges, roadblocks for the same at Serv...
Using Custom Fonts In Service Portal - PUBLIC Pages
I'm trying to use custom fonts (font icons) in Service Portal on a public page, but with no success. There is a great post with multiple options on how to add custom fonts (Using Custom Fonts In Service Portal) and Options #3 works perfect for logged...
