I am using the Flow designer for the creation of a catalog task. There are a number of variables from the catalog item, but I only want specific ones to show up on the SCTASK record. When I use the "create catalog task", I choose the catalog item. an...
Hello Community, I have a situation in users table. I want to add a groups to user by looking at employee type in users table and check user Company ID is available in departmnet table. Right now we are using below query.Taking employee type from us...
Issue: When manually updating the "state" field on the incident form, the changes are captured in the "Activities(additional comments- Field Changes)".However, when the "state" field is updated programmatically based on conditions (via Business Rule)...
Hi, I need to open workspace link directly via ATF, I do not want to navigate to the workspace via navigate module test step, can someone guide which step to use to open the workspace link directly
When I filter out a record, this error appears. Are there any suggestions? Please guide me.Thank you!
I have a requirement not to omit new button on a particular catalog item (RITM) related list and the code doesnt seem to work.Can someone please provide some insight on what I'm doing wrong? var gr = new GlideRecord('sc_req_item');if (gr.get(parent...
I would like to be able to update the RITM with a comment added to an approval request via a flow, is there a way to do that? Example:New catalog item logged an approval goes to Team A someone adds a comment to the approval when they approve itI then...
Hi, I know i should have created a Business Rule on Problem Task table but I want to create on Problem table to see why it doesn't work. It didn't work. Keeping it as it is, please tell me what Is wrong so that I can learn and correct myself. (func...
I am aware that with auditing enabled, the change records can be queried from sys_history_set and sys_history_line tables. Though, the records do not appear in those table unless I trigger a history initial request from the UI. Is it possible to trig...
Is there any way the plugins can be updated using background scripts, other than directly updating from UI or downloading it from store?
Hello. I'm new to "UI Builder". I just completed the developer training course... I'm having some trouble with Required and Optional "Page Parameters". They seem to be working at Design Time, but not at Runtime. My Page Parameter Definition looks l...
I'm looking for a better way to export dashboards containing multiple line charts. The current export options (PDF, image) don't provide a very presentable output, especially with several charts. Is there a way to export these in a more professional ...
Hello, I recently integrated Microsoft Teams with Servicenow to be able to start chat conversations in incidents, Req, Change but when I start a chat and add some users in SN when adding them they appear in "Offline" but in Teams they are in "availab...
What is the purpose of 'Escalation' field on 'Task' table?
Good afternoon, I am trying to set the conditions for list collector(Record Producer). I want the picker to look at name and class columns. I want to see in the class column = business application, application and scanned application and nothing ...