Given that FNOL agent has created a claim When I log into Service Now and I am on the landing pageThen I see a list of Claims submitted by FNOL agent which need manual review When I click on the claim# hyperlinkThen it takes me to Personal Auto Insur...
We are facing an issue while building a dashboard in ServiceNow - next experience; have created a dashboard using In-line editor.Screen Navigation:All>> Platform Analytics Workspace>>Dashboards>>Create new dashboard We are facing issue while trying t...
I would like to create an archive rule that runs as a base rule on the task table.This means, for example, that all records on the task table should be archived by this basic rule after 5 years.As long as there is no separate rule for task-inherited ...
Hi team Need help to resolve the issue i have added the short description, priority and business sub services in the change schedule. but the issue is data is in priority and business sub services is coming as undefined. attaching the snip below. to...
Hi,I have to create an ATF test where the user navigates to a dashboard 'daily control board' and there will use the filters on the dashboard to check the data is updating. Is it possible to do that? So far I can navigate to a dashboard by using the ...
Can you help me on my requirement "When I am viewing a change record, I should have access to a "Cancel Change" button at any State prior to Planned Start date at Scheduled state"
Hey there, I am currently stuck in using the Automated Test Framework. Our Test case fail due to the error "This step failed because the client error 'TypeError: this is null' was detected on the page being tested. See failing Test Logs. To ignore ...
Hi Team,The requirement is to send an email notification when Fieldwork actual start|work_start field value change on Engagement table.Can anyone help me to understand how Fieldwork actual start|work_start value populates on Engagement(sn_audit_engag...
Hi All,I'm studying the APM module. Can someone give a real-time scenario's on the APM module, such as the APM Dashboard ,APM Rationalization?Thank you.
Dear colleagues, in ATF I am opening a new form, setting some fields, then saving the form.How can I prevent the form from rollback?I need the entry in the database table, because it should be picked up by some external program via API.Thank you for ...
When we gave input of something, based on that keyword, I need to get recommendations from KB articles. How can we achieve this? I cannot make this in my PDI. Could anyone provide steps if this is possible in PDI to test something?
Hi,We are integrating with 3rd party application to import/create records in ServiceNow. In the 3rd party application, we have millions of records. So we are looking for best way to create/import those records. Also do we need to implement any pagina...
Hi,I created one inbound email flow instead of inbound action to create a catalog item. I want to fill the values to few variables from the email body text. Can any one suggest, how to configure the values from email.
Hi all, We've seen some issues when transferring variable data between 2 instances when the ATF was created in London (currently on Quebec). When I promote the update set code to a 2nd instance, the ATF Test Step variable data is not committing even ...
Dear All, I have received a requirement to set line spacing as 1:1.5 in the email notification. I tried to explore various options available under 'Message HTML' field but could not find out any to set line spacing. Does anyone know if we can set lin...
