How to make fields read-only in workspace?
Hi Everyone,I have one requirement to make fields read only in risk workspace . I have tried using UI policy & client script It is not working. Do have any solution for that??
Forum Posts
Snow Instance
New User hereIm trying to get my SNOW test Instance .following a video guidance. Reached here and video is not showing these. What i should be choosing ?When i choose yes needed guided experience it brings me elsewhere. Can advice / assist ?
Resolved! popup window is not working on Retire UI action on knowledge table
I am trying to create a copy of OOB retire UI action which helps to provide replacement article if we want to provide any knowledge article at a time of retiring the KA. When I click on Retire UI action which I created, popup is coming and I am able ...
Email image filtering properties
Hey SN Community!I am looking to ignore email signature pictures to be saved as attachments for that I have modified the following properties.Here is how I have the two properties modified:glide.email.inbound.image_sys_attachment.filter.minimum_bytes...
How to Hide "New" Button in Timecard Related List in New Project Workspace
Hi All, I’m looking for assistance with customizing the New Project Workspace in ServiceNow. Specifically, I want to hide the "New" button in the Timecard related list on the Details tab. Could anyone guide me on how to achieve this? Thank you for yo...
Business rule
How can I create a Business Rule to update incident state based on comments?
Resolved! ITSM
What is the purpose of a Service Level Agreement (SLA)?A. To define the terms and conditions of a service provider-customer relationshipB. To document the process of incident managementC. To outline the roles and responsibilities of IT staffD. To est...
Resolved! ITSM
Which of the following is a key principle of ITIL Service Strategy?A. Incident managementB. Problem managementC. Service level managementD. Service portfolio management
How to schedule a scheduled job to run after another job is finished using the conditional script
I want to schedule a job, say "B" to start running once job "A" is finished only. How can I achieve this using the conditional script part of the scheduled job?
Resolved! Generate request String to REST Message
Hi, i need to send info to third party APIGEE and here is the script include var queryParam = { 'folder': "WOT123", 'file': "test.xlsx" };if (queryParam && Object.keys(queryParam).length > 0) { for (var i =...
Approval labels for every approver
The service catalog the customer wants is when requested will trigger 1st layer of approval from 2 manager >> task >> then 2nd layer of approval from 2 manager again >> then 3rd layer of approval from Unit head. So, there's 3 layers of approval from ...
Resolved! How to extract HTML content from Knowledge Base Article?
We want to push the HTML Content of a Knowledge Base Article with the fields (Knowledge Base, Author, and Valid to) into a payload in flow designer using a script.How do we call the HTML Content of the KB Article with (Knowledge Base, Author, and Val...
Resolved! How to Hide "Test Cases" Tab in Project Task Form in New Project Workspace
I need assistance with configuring the New Project Workspace in ServiceNow. Specifically, when I navigate to New Project Workspace > All Projects > Details tab > Project Tasks related list, and open any existing project task, I want to hide the "Test...
Resolved! Business Rule - How to copy values from RITM to Task.
Hello,The blow business rule script currently trigger on RITM table and successfully creates a new task. However, I'm struggling to bring the following reference fields from RITM to the newly created task. Please help. Thank you Here are the value...
Escalation number not visible in the report.
Hi Community, We have requirement that to create report which contains Escaltion number and all the fields of case table so i tried to Dot walk in to source record but we dont find that option hence we have created database view. when we create a re...
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