Any idea why I cannot create Flow Variables in Flow designer?
The plus sign to create a new Flow Variable is grayed out. Any idea what might be causing this on my flow?
Forum Posts
UI Builder Remove Side Navigation
I want to remove the Side Navigation in the Asset Workspace UI Builder and want to place those menu's on the top header instead like it is in CMDB Workspace. Can you help me where to configure?
Resolved! Difference between Glide form setReadOnly() and setDisabled() methods
Hi,I have gone through the community and some sources and found that setDisabled() will grays out the field and makes it unavailable. But when i try to apply it, i did not find that functionality. I did it as follows. g_form.setDisabled('short_descri...
ATF - Test case to validate variables over RITM and sc_task forms
Hi All,I have requirement to write a test case to validate if the variables are non-editable once the RITM gets generated on the RITM form and sc_task form.Can anyone please suggest how to do it.I tried using Field state validation but not able to fe...
Create a record in MRVS automatically
Hi team,We have a requirement wherein a record must be created by swapping the values in MRVS.Whenever Swap is selected, another record must be created in MRVS with values swapped. So, after clicking on Add, there must be 2 records as follows-Record ...
How do I see if someone is viewing a record?
I want to know if someone is viewing a record I open. So if one tech has an incident open, and I go into the same incident, a information bar would show at the top saying "So and so is also viewing this record". I've seen the simultaneous update aler...
Resolved! require proper document or youtube channel
Hi,I am learning Servicenow scripting through youtube but unable to choose best one and which are not in order. And also i am wasting time for searching only. So can anyone suggest the best way.
Can anyone advise on the correct way to insert custom values
Hello,I am working with a custom scoped app in ServiceNow and need to add custom values to a choice field (priority_level) during the app installation process. I’ve written a fix script to do this, but the values are not being inserted into the choic...
Auto populate short description based off category and subcategory
Hi Community, I have requirement to auto populate the short description based off category and sub-category (service catalog). Based on category i'm populating sub-category using on change client script. Here the requirement is based on category and ...
Resolved! how to exclude the resolved tickets in task table filter?
how to exclude the resolved tickets in task table filter?I want to exclude the Incident -Resolved tickets in Task table Filter.I tried with incident state and incident.incident state is not "resolved" - this is not working(Still i'm able to see the...
Resolved! Please advise how to define closed incomplete\closed skipped status
Hi,Please advise how to declare closed skipped status into this workflow. THanks.
Resolved! Make the date needed catalog variable from variable set the same as due date
Hello, I have a requirement to make the( Date Needed ) due_date (variable from variable set ) the same as the catalog due date if the Date Needed is empty. I created an onload client script but it is not working. What am I doing wrong? function o...
ATF Test step config: Cannot read properties of undefined (reading 'message') Dynamic Date/Time
I have made a config test step that should create a Dynamic Date/Time Value and Output it. The Value was created at some point (Calculated time 2024-10-21 15:22:07) but i cant use the value in the following step (Cannot read properties of undefined (...
Clicking on radio buttons Change Risk Assessment page ATF
Hello. I'm having a hard time getting through the Risk Assessment page using ATF. I haven't really found a solution besides performing a custom UI retrieval. The problem is when i run the test, ATF says it can't find the components that it had retrie...
Resolved! Issue with ${event.param1} and ${event.param2}
Hi I am having issue displaying values of these. I have checked the event log, the values are passed. I am not sure why its not displaying on the email notification. Email gets triggered on incident_state changed to closed, but the event values are m...
