Has anyone experienced any issues using the "Wish List" feature of the Service Catalog? Someone approached me with an issue. They were working on our "Onboarding" fulfillment form for a new hire.They saved a draft in the Wish List, and upon their re...
I have a catalog item in ServiceNow that includes a Multi-Row Variable Set (MRVS).When a user duplicates a request using the "Copy" function, I want to automatically clear the values inside the MRVS fields in the copied request.Could someone guide me...
Hello,I've a Service Channel Field configured for my catalog.I want to report requests incoming through this channels. How can I capture data/ report requests?Is it advisable to configure channels for other catalogs as well?Please help.
Is there any way to configure / add filter condition operators available for field type "IP Address". I am referring to Neighbor address field in discovery_device_neighbors table and I want "is one of" filter condition operator.
Hello everyone, I am working on a UI policy to hide certain fields on a form depending on the sys_created_on date, if before a certain date I need specific fields hidden or if it's after that date different fields hidden. Have tried multiple things a...
Hello Community,I am working on one requirement where I have one category in category field called 'HR' on incident form. When user raise ticket for this category then it should visible only to HR group and a caller person.I have implemented this req...
The requirement is to send a notification to the assigned to person:everything looks fine , but the notification is not sent. any ideas please?
Hi Team,I want to update/ change the delete icon for the attachment in the portal. After uploading the file, it does not show the delete icon properly. when hovering the mouse on the right-down corner of the picture then shows the delete option.Pleas...
Hi All,After problem status changes from under investigation to solution implemented.There is one knowledge article is created. But We are able to see that kb article number in info message in problem record.But when we check the same number in all k...
As of now the data cards are coming but now I want to further filter these records based on the sys_id we are giving in the required parameters
-I have added a button 'Create New Group' in kb_knowledge table .-When clicked on it it should automatically create a group in sys_user_group table-UI macro and an script include is written for it .The script returns "Failed to create group' alert me...
Hi,I am looking for some idea to report on the core_company table that displays the total number of companies, vendors and manufacturers. Can this all be achieved on a single report.Additionally, the "Vendor" & "Manufacturer" fields are True/False fi...
hi allfrom incident we have create request from context menuthat page redirects to <https://instance.service-now.com/nav_to.do?uri=Fcatalogs_home.do/......... But for admins the page appears for others its blank i donot find any role restrictions, a...
Hi all,I'd like to invite users to a survey, but not via mail but through a Next Experience Notification. I found out how to create the Notification Content, but when I click it, I get redirected to the Assessment Instance form instead of the actual ...
テーブル内に複数選択可能なフィールドを作成するためにはどうすればよいでしょうか？以下スクリプトを実行した際に、文字列としてではなく選択肢としてフィールドにデータを挿入したいです。例）requesttypeフィールドに複数の値を挿入var gr = new GlideRecord(tableName);gr.initialize();gr.requesttype = 'thank', 'Unreasonable opinion', 'request';var insertId = gr.inse...
