I have a Business Rule running during update, with "When" as "Before", on the the sc_task table:(function executeRule(current, previous /*null when async*/) { if(current.variables.offboard_desktoprecoverassets == '' && current.state == "3"){ ...
Hi All, I have an issue using 'easy import' that has only recently caused problems, when importing an excel file where the reference field value is greater than 32 characters. I have two tables: Table 1 - Category Super Group Field - Super_Group (Str...
Hello friends, We have a form using a variable set shared across multiple catalog items, it contains a field called Affected User (u_requested_by) which references the user table and is meant to be the person receiving what is being requested.In this...
I've had a request to create a Risk Assessment for change requests.They would like this to be a TAB on the ticket instead of the OOB Assessment pop-up. I haven't seen much about this, except this post, where they outline creating the tab and assessme...
Hi! I am trying to create a new SFTP step for copy files from the SFTP server to ServiceNow instance. I have this data but it's not working:Where the credential alias is a credential type, with a SSH Private Key credential created (and if I test the...
When importing articles, the article gets created under kb_knowledge table. I want articles to be created under template table, if template knowledge base is selected while importing the article. So based on Knowledge base the table should be choose ...
I need close Progress Modal and show Confirmation Modal without button click after getting response from Script Include. Using GlideAjax. Any Suggestions...?
Looking for a way to preview notifications as I build them so I can see exactly what our end users see before marking the notification as active.
Hi Team, how to add list of approvers on RITM in a single comment or anyway to inform about approver details to the end user that request is pending with so on so approver please advice
Hi All,We do have a requirement to convert the process(which is currently in Excel) to Automation in ServiceNow. Users collect the data in Excel which contains around 1 Lakh Rows should be imported in ServiceNow. 1 Lakh Records should be created in a...
Hi Team, I have a custom Agent Workspace and have enabled a child case task table for the record. Initially, the "New" button was not visible. To address this, I added a new Action Assignment (sys_declarative_action_assignment), which made the "New" ...
I have a simple use case - on a NEW incident form, make the 'DESCRIPTION' field as mandatory so that user fills it and only then can submit the form. This is my only requirement (dont care about API's/integrations). Also note - there is only 1 VIEW c...
Hi All,The mailto link in the approval email is not updating the approval request. When I click on the links it just opens a new tab in the browser but nothing happens.Please help me in this.Thanks,Prajakta
Hi Team, We have configured the email account for one of our distribution lists (DL) using OAuth 2.0 for the Office 365 application, and the connection is successful. We have verified the username and password credentials for Office 365, and they are...
Hi Team , I have a requirement to hide one option(ex: A) in reference field based on user role, for non-ITIL users option should not be visible on the form. Could you please help me on how to achieve this. I have tried the on load script but its not...