Resolved! Where are the attachments added to the incident saved?
Which path in ServiceNow can I see the uploaded attachments about incident attachment?
Forum Posts
Upload and parse an excel file in workspaces
I have a requirement where the users can take an excel template and upload it to the RFC form. This would then parse the file and add the devices to the affected CI's. We need to do this in the Service Operations Workspace. Currently we do have the s...
Sending separate notification for one user from the group
Hi, ServiceNow sending separate notification for one user from the group EX: if group having 10 members. Incident ticket is assigned to that group an notification sending stats ticket is assigned to your group recipients should be 9 members. same not...
Want to Export update set in XML format which are in In-progress state
Hi Experts, I can export completed update sets under the related Links option - Export to XMLUse case: I am cloning my instance, but some update sets are still in-progress state. so I want to back-up those update sets. Individually (update set) Unabl...
Resolved! Send a notification with old value and new value from history table on change of company name
I want to send a notification with the old value and new value (from sys_history_line table) when the company name changes on core_company table. Notification Subject should be like below.Company name changed from 'Old Company Name' to 'New Company N...
Extract assignment group only from a template
Wanted to extract only the assignment group from a template into the database view, as of now it shows like this
Resolved! How do I display the VIP Icon next to Affected User on Incident Forms?
Hi all. I'm very new to ServiceNow, still configuring for our go live on Kignston. We have the VIP Caller setup and it works fine for New Incidents. However we also have a field on the form called Affected Person (u_affected_user, reference User (sys...
xlsm attachment is showing as Potential security risks in servicenow attachment
the attachment is showing as potential risk for xlxm file type
Auto populate feature is erasing variable value after submit
Hello All,We have a catalog item with 2 reference variables. One variable is Manager and other is Director.Manager is present in a variable set (auto populated by requested for's manager) and getting auto populated using below ref qual script:javascr...
EAM enterprise asset management
Hi, When importing assets on the EAM workspace in admin center - bulk imports. I would like to add a custom field on the template thats needed to be downloaded and filled to import the assets. Is there away this can be done? i tried searching for the...
MFA auto display TOTP(MS Authenticator)
Hi, When using ServiceNow's MFA configuration with Microsoft Authenticator, is it possible to automatically display the user's TOTP during login? We are looking to make the steps to access the user temp code to be as simple as possible. Any help woul...
Can't access DOM, jQuery after having disabled "Isolated script"
Hello, I wanted to perform DOM manipulation, for which I needed to access the DOM in my client script. After reading, I found that in order to have access to DOM and jQuery the form of the client script must be configured and the isolated script prop...
File attachment
Hello Team,I have a file attachment variable on my record producer. When the user uploads their file through the record producer form, how do i get the file automatically go to the folder? Is there a scrip to write from the file attachment variable t...
Resolved! Email Nofication triggered from flow designer
Hello,I am trying to create a notification that will be triggered from a flow. The approvals on the flows are being pulled from the request access applications table. I want to use the same notification on a lot of flows. How do I get the Approver...
Add hyperlink to record on email
Hello, I am task to create an email template that will have a hyperlink connected to the specific record in question in the description so that whoever selects the hyperlink it will take them to that record in SN. Can someone walk me through what wou...
