Resolved! How can we add direct link to records in Flow Designer emails
Hi Community, How can we add we add direct link to records in Flow Designer emails like we do in email notifications using ${URI}
Forum Posts
Database integration
Usecase: We have a database integration with a drop-down field with options for application and database servers.When an end user selects an application server, the application servers must autopopulate in the slush bucket. When an end user selects a...
Knowledge Checks in SN Administrator Fundamentals - Relevance in Preparing for Certification Exam
To moderator: I meant to put this question in the System Administrators. Is there a way I can move this, or delete the question and post it in another board? I am trying to collect and focus on the most relevant information to prepare for the Certi...
Custom notification for RITM Closure
I have one custom notification which will triggered when RITM state update to closed complete, FYI - we are updating the state through flow designer, some how it is not triggered.What should be the perfect condition for this requirement??
confusion in onchange client script
Hi All,I'm practicing client scripts and have a scenario where, when the state is set to New, I need to populate the field Reason for New State and make it mandatory. I successfully achieved this using a UI policy, but I now want to implement it usin...
Resolved! Need to Print the FirstName and Last Name in Short Description
Hello Team,I am trying to put the FirstName and LastName in Short Description when the Caller changes.Script Include: On Change Client Script: Getting the Below Output: Best Regards
Adding more than item in Configuration Item in an SCTASK
I am trying to add multiple items under an SCTASK in the configuration item, but I cannot. It only allows me to choose one. If I try to make a list, it causes an error.
Make fields read only on the list view
When on the default list view, the following fields should be present:NumberOpenedShort DescriptionCallerPriorityStateCategoryAssignment GroupAssigned ToUpdatedUpdated By All fields in the list view are read-only OR The following fields are ed...
how to add options to user time date preference
How to i add the options of am/pm to the users preference in the "language and region' section of the preference tab. i want to add the 12 hour am/pm option as well as having am/pm added to military time
Resolved! Flow Designer Set Flow Variable output calling issue
Hi All, I have created set flow variables. But my script is not working to call set flow variables.here is my script : return fd_data.flow_var.json; Thanks
Resolved! REST API - Contact created without mandatory field
Below is the API request I use to create a Contact. curl --location 'https://{instanceUrl}.service-now.com/api/now/table/customer_contact' \ --header 'Content-Type: application/json' \ --header 'Authorization: Bearer DiJ8YZG3S60-...A9FUxg' \ --data-r...
Flow Email Trigger not working when published but will in test.
I'm having a couple of things going awry with FLOW. When an email is sent, the flow email trigger is catching the email but no ticket is showing up. But when i test it, everything is working. So i'm not sure what this issue is. Now in the logs is see...
Make reference field dependent on choice field
Hi everyone,I am stuck in a scenario where I need to show certain values based on one field. So, my scenario is:I have 2 fields, 1 being string with 3 choices and other one being reference which acts like a choice field which has 14 records.On select...
How to update the record in a custom table(u_terms_and_conditions) from widget editor
I have created a widget terms and conditions on accepting it will update the record of the user in u_terms_and_conditions and field u_accepted_or_rejected to true initially it will be false server side script and angular template is working fine but ...
script to trigger Event to remove disable user
Hi, we keep the business rule for when a user becomes deactivated, and instead of the business rule updating the CI's level 1 approver group(to remove member), trigger an event passing the CI and the disabled user... and the event logic will update t...
