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Service Builder Customization

Hi,We have a requirement to customize ServiceBuilder UI. Example: I would like to have Manage Service Offering tab similar to Create Business Service and Create Technical Service Can someone please help from where can we modify the UI?   Thanks in ad...

Archx

Can someone share experience of Archx program and certification?

Community Alums by Community Alums  
  • 814 Views
  • 1 replies
  • 0 helpfuls

Archx program

Can someone share experience of Archx program and certification?

Community Alums by Community Alums  
  • 976 Views
  • 1 replies
  • 2 helpfuls

Resolved! A workflow does not trigger as before

I have created this workflow since 2023 and it worked on my PDI (Tokyo release). However, it does not work on my new PDI (Washington DC release).This is just a simple workflow to trigger approval for caller when his/her Incident is set to 'Resolved' ...

Community Alums by Community Alums  
  • 2605 Views
  • 5 replies
  • 0 helpfuls

Time card scheduled reporting

*Short description -Time Card scheduled report requires only one emailDescription -The scheduled time card report should only send one email regardless of the number of direct reports.* Acceptance criteria -I know that this is complete when the sched...

curr_user by Tera Contributor
  • 494 Views
  • 1 replies
  • 1 helpfuls

Reporting

Short description -ReportingDescription -As the process owner, I would like reports to be available which are specific to the logged in user (manager). The reports should be added to the Time card dashboard.Acceptance criteria -Who has not reported t...

curr_user by Tera Contributor
  • 539 Views
  • 1 replies
  • 1 helpfuls

changing Login.do

Evening folks I am looking to change the login.do page on our instances. We are looking to restrict who uses these method of logging on. We are looking to change it to something along the lines of side_door.do  I am certain I have done this before bu...

Jack62 by Giga Guru
  • 1081 Views
  • 2 replies
  • 1 helpfuls

Resolved! Why Assigned To list is empty

Hi,The 'Assigned To' list is empty, even though the Assignment Group has members with an itil role. Kindly help.   RegardsSuman P. 

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Community Alums by Community Alums  
  • 1688 Views
  • 6 replies
  • 2 helpfuls