Resolved! Database view date parameter
U'm having trouble adding a date parameter in the where clause. Created in last 6 months Can someone provide me with an example?
Forum Posts
After clearing the search keyword and pressing enter the categories widget should show up
Hi All, In portal , we click on Request Something and then if we search something we get some results from catalogs , now if I clear the search and press enter I need the categories and catalog widget in the original state same page we get when we ...
ITSM
1)What is the use of Process flow formatter a)To Show current stage b)To highlight current stage and stage history c)None d)To show all previous stages
How to make UI page select multiple records and then add to list collector.
Hi all,I have made a UI page. Once I click on search icon it is opening 'core_company' records but in this scenario i can only choose one record at a time. (Refer below image)How can I add multiple records like we add by clicking check boxes near rec...
How to customize the slushbucket which is referenced to list collector of record producer?
Hi guys, I am a newbie with ServiceNow. In the Incident form, it is displaying Incident Variable Editor Macro. The requirement is to decrease the height of the slushbucket because it is large now. I have come to the Macro 'com_glideapp_questionset_de...
Once the available agent clicks the accept button, the virtual agent chat automatically closed
Hi All, We have encountered an issue in which the live chat automatically closed once the available agent clicks the accept button and its strange because it is happening to 2-3 users not all and once the user cleans the browser cache then it works f...
Chats Automatically goes to Closed Abandoned
Hi,Please help in figuring out why the chat interaction's state changes to CLOSED ABANDONED without routing to anyone, when asked to connect to live agent.This is not the case with every interaction that follows this path. Only a few where closed aba...
Service Accounts to fetch Last Password date from AD to ServiceNow
Hi All, We have a requirement where we have "Last password date field" showing as "Empty" for few records in service Now . So, to fill in those we are asked to fetch the 'Last Password date" field from AD to ServiceNow. we have implemented a PowerShe...
Active Chat automatically closed once the available agent click the accept button
Hi Guys,I'm new in Agent Workspace, we encounter an issue in which the live chat automatically closed once the available agent click the accept button and its a bit tricky because it only affect 1 agent only it not happen to other.Is there anyone who...
When entering instance URL, it routes every user to ESC.
Hi All,After Xanadu upgrade, when any user irrespective of any role trying to login in in our instance, those are routed to the Employee Services Center. Please guide what's the probable cause.Thanks
restrict form to direct and indirect reports of an manager
Hi All,We have one catalog item that needs to be visible only to the users who directly/indirectly reports to one of the manager.How can I use user criteria to fulfil this requirement?I tried searching on community, but didn't find correct solution.P...
Configure tab title to show number of records in list
In our workspace, we have a tab Responsibilities contact, this is fully configured using UI builder., We added a list component for this tab and used data binding and we get the contact and account from the case record and fetch the relevant Responsi...
Resolved! Random Request Report
Is it possible to create a report that pulls random cases/requests based on the assigned to? Or how could I create a page or module that would pull a random list of records based on the assigned to in a scoped application?
Issue with ServiceNow health scan findings wrt GlideRecord/GlideAggregate in read ACLs
ServiceNow says "Read ACLs should not have GlideRecord/GlideAggregate in script"But OOB ServiceNow has itself provided SEVERAL read ACLs with GlideRecord/GlideAggregate in script Crazy!!! why?
I would like to know how to integrate data with PagerDuty.
I'm planning to use the module "PagerDuty Platform for Real-Time Operations" to integrate with PagerDuty.(ServiceNow Store - PagerDuty Platform for Real-Time Operations)In this case, is there a diagram or something that logically describes how the da...
