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Business rules Vs Flows

Wanted to know if anyone has any opinion on why we would use flows/subflows/actions instead of business rules going forward? In my opinion there are scenarios where flows are useful - like catalog items, scheduled flows, integration related ones etc ...

MS12 by Kilo Sage
  • 4470 Views
  • 5 replies
  • 5 helpfuls

Email Templates

Hi All,  We send out Email notifications for all sorts of reasons (request open, request closed, change requested, incident updates, etc..) but the team really has no HTML creative skills and so the e-mails are just text and nothing fancy.  Seeing th...

JPing by Tera Expert
  • 3960 Views
  • 3 replies
  • 1 helpfuls

Service operations Workspace related list

I got an issue like the service operation workspace has related lists inside the "related records" which have multiple tabs in related records i need to create same like this in my custom workspace.like below screenshot so is it possible to make all ...

jai281997_0-1723487756763.png jai281997_1-1723488060689.jpeg
jai281997 by Tera Contributor
  • 2894 Views
  • 3 replies
  • 0 helpfuls

category field - configure dictionary

Hi Team, While navigating to the Configure Dictionary of the Category table in CMDB Classes within the PDI, the format under the Default Value field appears as shown in the attached image. Could you please advise how to modify this to match the forma...

JulietD_0-1733762876326.png JulietD_1-1733762944890.png
JulietD by Mega Guru
  • 1165 Views
  • 3 replies
  • 0 helpfuls

Creating users using a excel sheet on catlog item

Hi,I have a requirement to create a catalog item which can take a excel file of users and create users in sys_user table. But I do not want to use a business rule which runs a schedule import. Is it possible to do the above requirements using a Flow ...

TOXIC STORM by Tera Contributor
  • 969 Views
  • 3 replies
  • 0 helpfuls