Hey, folks. Hoping someone here has a solution. There is interest at my company with integrating Five9, but we use Universal Requests instead of Interactions and it appears Five9 can't support that without a specific URL call. I tried providing... ht...
Wanted to know if anyone has any opinion on why we would use flows/subflows/actions instead of business rules going forward? In my opinion there are scenarios where flows are useful - like catalog items, scheduled flows, integration related ones etc ...
While setting up Oauth registry to use a grant type of Resource owner password credentials, I am unable to set a user name and a password on the UI.I can see there is a OAuth API Script named OAuthPasswordGrantType, which seems to use user name and p...
Hi All, We send out Email notifications for all sorts of reasons (request open, request closed, change requested, incident updates, etc..) but the team really has no HTML creative skills and so the e-mails are just text and nothing fancy. Seeing th...
I got an issue like the service operation workspace has related lists inside the "related records" which have multiple tabs in related records i need to create same like this in my custom workspace.like below screenshot so is it possible to make all ...
Hello,Here is the widget for displaying change request records. How can I enable word wrapping for the change request description field in the portal? Thank youHTML Template<div> <div class="alert alert-danger" ng-if="data.invalid_table"> ${T...
Hello Everyone, I have a requirement that is to ensure that an author of a knowledge article cannot approve there own article. Does anyone know how to do this? And if so, share there findings with me? Cheers, Luke
If user delete the sys_email table record what will be the impact in serviceNow
Hello, I've received a requirement to update the default view columns listed at the bottom of the HR Case Creation page called Related Case Information, but I'm having trouble finding where this list view is located in order to make the reque...
Hi Team, While navigating to the Configure Dictionary of the Category table in CMDB Classes within the PDI, the format under the Default Value field appears as shown in the attached image. Could you please advise how to modify this to match the forma...
We have created Do nuts as pie chart through UI builder in service operations workspace in service now. We have created Do nut as pie chart for display work in progress and closed Incidents.We need to get a filter data of number of incidents when we...
Hello SNOW Community, I'm running some tests, and I noticed that my developer instance is not posting comments whenever I try to post something under the "Comments (Customer visible)" field, however, on my testing instance it works fine. Could some...
Hello, I have to take out the automated email that goes to user to review and Accept the resolution for a KB article, which reads, "The feedback you submitted for xxxxxx was resolved. Please Review and Accept." How do I Inactivate this notification:...
Hi,I have a requirement to create a catalog item which can take a excel file of users and create users in sys_user table. But I do not want to use a business rule which runs a schedule import. Is it possible to do the above requirements using a Flow ...
Hello, I am trying to integrate CTI on PDI via Twilio.All the setup works fine, agent is available but i have used OOB Call Center Workflow which fails at "Forward to Notify" activity.If anyone has faced similar issue and resolved it, would like to k...