Hi All, I have a catalog variable 'search_cidb' which is a reference field and it is mapped to Account (customer_account) table. On that field I need to search for the customer number but it is search on the account name how should I change that sear...
Hello,I have created a page for searching knowledge using a widget. The search condition uses 'sn-record-picker' to retrieve options from a newly created master table and display them.However, in order to display options in 'sn-record-picker', it see...
Hello All, I am trying to create Script Include which help me check company field in user record and depending on this Company assign Task to the particular group. var GroupComAssign = Class.create();GroupComAssign.prototype = {initialize: function()...
Hello, We are wanting to roll out some dashboards to users and provide direct links. The issue we are running into is that SN then defaults you to the last dashboard you viewed rather than our Main homepage dashboard. Does anyone know of a way to tur...
Hi Team, We have a requirement to send reminder notifications to the end user (1st reminder 20 business days, 40 business days & then 3rd reminder 42nd business days) where the state has been in pending.(please note this is a custom app table) I'm co...
Hi Team, It always shows SLA start time as same even though we changed Priority in ServiceNow, but we want to see SLA start time will be changed based on Priority, I think it maybe we checked Retroactive start is true and set start to as created T...
Hello everyone, im trying to add a new feature on my list at service portal, but i cant find where it is. i created a catalog as Record Producer and add menu in Employee Product Center > more but didn't worked. I would be very grateful if anyone cou...
We have a really simple UI Page that asks the user a question and they click either YES or NO.From the HTML section of the UI PageThe client script is pretty simple and it works fine in Classic UIThis is the client script that launches the UI Page. I...
I have a requirement to select inactive whose last login was 25 days ago and 35 days ago. I have used the script below to meet try this requirement but it returns for someone whose last login is 20 days ago and when I changed the days to either 25 or...
We have a requirement to exclude external users from all the notifications. We recently figured it was sending the email notifications to external users matching with the common name like a user with name - James Cameron can have 5 user profiles and ...
In a form I want to use next button, when clicked on next it has to move from current state to next.Thanks in advance
How to With a normal change, ensure that the implementation and testing task is done by two different users
Hi, I am looking to find a way so that when a user selects a knowledge base from the homepage on the knowledge management portal, the search widget only searches within that specific KB once directed to the next page. At present, it is returning Al...
Hi all, I was making some big changes to a script include which i keep in global scope. While working on it i also had to change some stuff in related script includes in different application scopes, so i switched to those application scopes to make ...
