HRSD features upgrading from Vancouver to Washington (HRSD)

Hello Community, Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) Knowledge management (any widget/measurement improvement?  (HRSD)Virtual Agent Thanks in advance

Need Help with outbound email format

Hi all,  I have created a flow that will automatically send an outbound email which extracts the description field from the incident record. however the issue is when the email is generated it is in a unreadable format. (screenshot email format) I wa...

Need onCell edit script to work on most of fields on List view on Risk table

Hello,I have a requirement where many fields need Oncell edit functionality on story table List view, using script include and oncell edit client script. change on field should show pop up and remain old valueneed help on this. 

How to update new UI action in the related list and set the sys id to the current form in the field

I have created a new UI action in the related list, to create a new record on rm_story table. After creation, it should added to related story field on the parent table record. How to get the submitted sys_id in UI action to set on the parent table r...

Broadcast messages still a thing in Next Experience?

Cant see if this is still an option.  Client likes using these in UI but we are changing them to NE soon and wanted to know how these are done.  

How to show filtered assignment groups list view in pop-up window when form button is clicked

Hi All,I need to display filtered assignment group same as list view in pop-up window when user click on form button. User will be able to select and unselect groups from pop-up window and able to create task when user select group , when by clicking...

How to create Disclaimer on the ServiceNow form? Attached ss for the reference.

Creating a Scrum Task from a UI Action Button

Hey all, I'm having a bit of trouble trying to script a UI Action button to create a new Scrum Task (rm_scrum_task).  I hope someone can help me figure out what I'm doing incorrectly. What I'm trying to do:I am trying to place a UI Action button on t...

Using a List Collector in a flow

Hi All;  I'm trying to create a condition where tasks will be created depending on the values submitted in user in a list collector. Let s say if the value are "A" or "B" task is created and assigned to a group "AB" and if the values are "C" or 'DC" ...

Time difference between deleteRecord vs deleteMultiple

I need to delete around 100k records. I tested with deletion of 2000 records using both methods, I did not find much difference in the time it took using both methods (deleteRecord vs deleteMultiple) for deleting same data (hardly a difference of 10s...

MRVS - Is it possible to get current Row # without another variable in the Variable Set?

In a Multirow Variable Set, I want to hide a checkbox when someone tries to edit the first row only.  My checkbox is used to copy the contents of the previous row to the current one (while in the MRVS pop-up form), so it's not ideal that it shows on ...

can I know what are all the active topics in virtual agent in the latest release(OOB).

can I know what are all the active topics in virtual agent in the latest release(OOB). I am unable to find the topics which comes with plugin. there are some topics are not available which i need like create a incident

Can we trigger integration from record producer via button & set the variables on click of button

Can we trigger integration from record producer via button & set the variables on click of button

UI Policy not working on Load

I created a UI Policy to have a field show up if a checkbox is marked True. However, it is not working On Load, it is only working if you make a change to the field. On this specific record producer, we keep the employee's answers from the last time ...