Hi Team, Please assist.We want to update 1) Priority of Incident based on combination of two fields cmdb_ci.attribute and impact in Incidentexample : if Impact = High and cmdb_ci.attibute = 1, THEN Incident priority =P1likewise there are 4 combinat...
As documented, ServiceNow has deprecated the connect chat feature, but still many organizations are using it... Recently I landed up into the situation, where any record (incident, HR case) created from the connect chat that were duplicating chat tra...
Hi everyone, Goal: I have created a QR code in the UI page, so I need to call that QR Code in the HTML field/ any field in the user form. I need to call this QR Code in HTML field or image field of user form when the form is loading.kindly help me wi...
Hello Community Members, We have implemented a round robin solution to auto assign the HR cases, that is working as expected in Dev instance and not working in test instance. Can any of you please help me what kind of issue that is related to. I have...
Hello,I am looking to create an interactive filter in ServiceNow that can filter a report (specifically a list using the Incident table) by the month in which incidents were closed. Each entry in the “Closed” column is unique, as it records the speci...
Can anyone please help me on this. I have one field actual estimation and Projection estimation. If actual estimation value is less than projection estimation then the new field 'estimation' should be green flaag. How to achieve this one can anyone...
We updated to the xanadu version and after that, in the table view, when we scroll down the page or go to the side, the table sections remain fixed and thus the records move, causing conflict for users to filter the information they need, following t...
Hi All,How is the workflow article state set to outdated? from where is this happening?I want to trigger notification when the article becomes outdated, I tried all the ways but as the system fields are not updated when the workflow changes to outdat...
I have a form section (tab) called Archive Problem Information. I'm trying to show/hide it with an onLoad client script and this is not working: function onLoad() { if(g_form.getValue('u_obim_problem') != ''){ g_form.setSectionDisplay('arc...
Hi guys, I have the following script: HTML: <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <table> <tr> <td >Source</td> <td><g:ui_reference id="source" nam...
While using the Workspace, Emergency change is visible. If any user click on this emergency change, error message should pop up "Emergency change should be created from resolved P1 and P2".
Hi All, I have a requirement to send a notification based on due date. Notification should be triggered when the due date is less than 45 minutes meaning 45 minutes before the due date. If the due date is at 2:50AM then the email notification should ...
Hey team, My issue is I am attempting to get a report for worked Incidents in the previous month, I created a report for cases and found the only want to have the time worked show in the report was the have the Hours worked column.When I attempt to r...
Hello everyone! I will appreciate any help. I want to translate to Spanish different options about the platform, I could do multiples changes with no issues. Now, I'm trying to set options in choice list but bilingual (english and spanish). When I ...
Hi, I need to create a notification inside of a scope application. It should print the date of the request in the caller Timezone format. Actually , it´s always in UTC format. I tried to use getDisplayValue() like described in now support but it...
