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Inbound Email Action for Creating Change Requests

  Hi All, I have a requirement where the client is asking to create an inbound email action to automatically create a change request when a particular user receives an email with a keyword like "change." However, as per my knowledge, we cannot direct...

Saurabh Bhoi by Tera Contributor
  • 1143 Views
  • 2 replies
  • 0 helpfuls

Resolved! Dynamically Change Field Color Based on u_sla

Hello everyone,I'm working on a configuration in ServiceNow to dynamically change the color of a field based on the percentage value (u_sla) in the incident table. My goal is to make it so that:When u_sla is between 0% and 50%, the field is green.Whe...

nabil_0-1731608894725.png
nabil by Tera Contributor
  • 3337 Views
  • 10 replies
  • 1 helpfuls

ATF for Custom Workspace

I have a requirement to build a ATF for custom workspace (CSM Scoped Application) however I can see Pages built with UI Builder, ATF doesn't support including pages with lists and form components. Do you know if there is a possible way to test custom...

Retrieve system property value in UI policy

Hi All, I have created a system property which contain Sys IDs of catalog items and I want to use those values in UI policy condition and the condition will item.sys_id is one of System property sys_ids and UI policy will be on RITM table.Anyone can ...

Rest Api and sys_journal_field

Hi.. I am trying to retrieve the comments from the sys_journal_field via rest API and receive a blank response. I made a call as following: https://instancename/api/now/table/sys_journal_field?element_id=f94eaa1447055a50c4f6d9f4116d4382^element=comme...

cssservice by Tera Contributor
  • 4233 Views
  • 3 replies
  • 0 helpfuls

Resolved! Notification at project level for over allocation

Hi, Looking to display a message at the project level if any resource plan within that project is over allocated, i.e. allocated hours>planned hours. This is easy to do at the Resource Plan level but we are looking to do this at the project level to ...

rdskn023ET by Tera Contributor
  • 1703 Views
  • 4 replies
  • 2 helpfuls