Hi, We have a client script which presents a pop up when the priority is changed on incident. However, we noticed that if other users are viewing the same incident at the same time as the update being made, they too also see the pop up. How do we onl...
Hi, I have been unable to find an answer to this specific question but is it possible to have a UI Action redirect to a specific catalog item? Outside of Workspaces, it is relatively straight forward to have the agent/user redirected to a specific ca...
I have created a Mobile Web Screen to a portal page to create an incident. That part works, it is when you submit the incident page that the issues arise. A screen pops up with a Close button on it. When you click the close button, it turns black and...
I am getting below error while creating the view. Where clause in view u_requested_items has an invalid field or a field that is not visible (asset_u_task_number).
Hello anyone knows how to implement this scenario. When filling the "assign to" field of an incident form, the first value of the "assign to" must be copied & auto populates the "First Assignee" field, the first assignee field only captures the first...
What is the detailed function of the property 'glide.record.legacy_cross_scope_access_policy_in_script' when it is set to false and set to true. How does it impact the instance?
We encountered an issue where an approver received an approval notification with all values missing. I reviewed the event logs and the associated business rule, but everything appears to be functioning as expected.The approval notification uses an em...
Hello, I'm new in servicenow and I'm trying to put a script in my UI Policy for a form. But when I activate the "run script' checkbox, it directs me to this page. also when I put a script from this list and save it won't update. And in the checkbox t...
I created a UI Action for the Interaction form in Service Operations Workspace. It works exactly as I want it to, but I want to display it in the drop down and not on its own. How do I accomplish this? I can't seem to find the documentation I'm looki...
Good day! Would anyone be willing to help me figure out some time sheet/time card reports in ServiceNow? I do not understand the difference between creating reports using the Time Sheet table or the Time Card table? Time Sheets and Time Cards should ...
I have a question about requested item (sc_req_item) notifications!I expanded a notification and created it with the reference to a requested item (sc_req_item), but even though the conditions for sending were met, the notification was not sent. No...
i want to edit the above email template signature how can do this please let me know path
Hey All, I hope all is well. I have a quick question. How can I create a hyperlink inside the iCal? Here is the code: (function executeRule(current, previous /*null when async*/) { // ----------------------------------------------- // If alre...
Hi All, For the below scenario I have configured a workflow and a notification as below, but the notification is still not sending. Scenario #1 – Response SLA Based on SLA with the following parameters: SLA Grouping: N2 Pricing SLA Definition Name: <...
Good morning everyone,I need to be able to print the incident form in PDF format. I have seen that there is a plugin called "Document Templates." My question is whether through this plugin it is possible to print the images attached to the incident a...
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