Hi, I would like to create a schedule email for change task ticket. However, the email template is all using the same one but it is based off of different locations and these locations have different email recipients. Is there a way for me to do thi...
I have a requirement that user can trigger a notification event through virtual agent, to trigger event through virtual agent i have use this line of codegs.eventQueue('va.sendemail',new GlideRecord('incident'),vaInputs.enter_username,vaInputs.displa...
I am trying to use the 'Submit a Record Producer' REST API to create functionality to copy a ticket. This ticket is in a table where records can be created using multiple record producers, so the variables on the table can always be different. So I w...
This script checks the roles assigned to a group and compares them to the roles assigned to each user in the group. It identifies any missing roles for each user and prints the results. var groupList = ['b85d44954a3623120004689b2d5dd60a' , 'a715cd75...
Hi ,This workflow is in knowledge article and it is stuck in the begin Stage itself. How do i nudge it and Is there any solution?
Hi, I am creating a problem task from a problem table using UI Action. I tried it, but it is not working. Kindly help. var gr = new GlideRecord('problem_task'); gr.initialize(); gr.short_description = current.short_description; gr.assigned_to = cur...
Can't we use the Available for and not available for user criteria for same catalog item?Please suggest
Hi Expertsplease can someone provide me with a example how this can be achieved checkbox variable only to be ticked only after hyperlink on catalog item is opened in the portalor if there is another way to force use to open a hyperlink in a catalog i...
Hello, this is Kentaro.I created the script below using Script Include.var GetIncidentRecord = Class.create(); GetIncidentRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, { getIncidentRecordFromSysID: function(sys_id) { var gr = new ...
Hi Team, Where this mentor details are stored in ServiceNow tableWe have renamed from mentor to delegate.
Hi All, I am trying to update the default view on sc_request table , now I open the list view and click on reset to default columns then go to configure--> list layout now I update the columns and save the columns for default view. Now when I go to s...
I want to attachment(s) copy from demand to enhancement, is it possible ? [when demand is turned into a project, attachments do carry over].
Hello Everyone,I have a check box in the resolution code in the Problem ticket. When someone is checking the checkbox I want user to redirect to certain Knowledge base creation of the KB article.Eg: Checkbox - Problem articleKnowledge base - Problem ...
Hi all. I have a Business Rule that triggers a REST API call that sends an attachment to one of our vendors. It's worked fine for two years with no updates. Last week it stopped working for no reason - no update sets deployed, no updates to the BR, n...
Hi Experts I have catalog item(mobile order) so I have variable called category and subcategory. I want to make category and subcategory functionality on my catalog item same as Incident form. Can you please assist me on this ?RegardsDinesh Kumar
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