Hello everyone, I have a Record Producer (Test Record Producer) that create a case in the sn_customerservice_case table. I need to autopopulate the assignment group field of that case created with this group: Test Group. The problem is that there are...
Hi Team,I'm looking for a way to control the Incident list view in ServiceNow so that whenever users access it using incident.list, it automatically displays only active incidents (active=true) for all users.Does anyone know how to achieve this? I wa...
Hi Developers,What is the easiest and best way to remove/modify redirection URL after clicking on Logo in "Service Portal", especially from catalog item page.Thank you in advance.
Dear community, I'm struggling with my recent problem in that I can't use CartJS() properly for some reasons.I'm trying to log some requests in a GlideRecord loop by this script:var today = new GlideDate();var keepMailbox = new GlideDate();keepMailbo...
Ai search assist is working for record producers for internal user but for customer contact it is not working any idea?
Hello,I am wondering how some of you would go about creating something like this. Let's say I have a catalog item that has about 15 variables upon initiation. The workflow will then create a catalog task under its respective req/ritm. In this catalog...
I need help with a script that returns all groups containing only two roles. The two roles are 'timecard_user' & 'pps_recource'. Next, the two roles should be removed from all other active groups. Thanks!Brian
Hi, As per the current configuration, in watchlist from the UI page we can add Active "user" only. But as per the latest requirement we need to show "Active Groups" as well Active "user" in the watchlist (Front-end). Please let us know how to configu...
HelloIn my portal header menu(Like we have home, product like these) is only visible to Admin even all the widgets responsible for that are public. It is happening with all the users present in the user table.If you have an idea about it please respo...
I need a Scheduled job script which will check for tasks in RITM of Service Catalog, for solving issue in delay of State and Stage to get updated when assignee updates the State to 'No Longer Needed'.
Hello exports,Is there a way to restore an attachment that was exported from sys_attachment_doc?For example we want to export a certain sys_attachment_doc record, can it be restored to the file that was attached? If so how?P.S. Just to add an updat...
Hi, can anyone please help me with the query, I need to set the due date of Requested Item and Catalog task to Friday .
Hiii I need to hide a field when a new record is created (in the other cases it has to be shown). And I want to avoid doing a client script. So I need to know if I can make a script in an UI Policy to do this. I understand that newRecord() cannot be...
How to hide Checklist formatter ? I am using the below onload() client script to show / hide depending on the short description. Can any one please help how to hide or show the checklist formatter. function onLoad() { //Type appropriate comment here,...
Hi All, I have written an OnChange client script and client-callable script includes in order to set value of Vendor field in Incident task table according to value of assignment group: Here is the client script: function onChange(control, oldValue, ...
