Hi All, I am working on servicenow-servicenow integration incident creation / update synch is working from one to another as expected --> how to move the attachment from one instance to another instance --> why we need GlideSysAttachment() method f...
Hi,We have some field level ACLs on Interactions table and the ACLs are created in Global scope. Now there are some interaction records getting created in AWA for HRSM scope. And I see for some reason the ACLs on Global scope are not getting evaluate...
Hello Community, Can anybody help here to know about the campaign in ServiceNow HRSD.
Hey all, I need to hide the indicator that says "Indicates required", I know its not the best practice but this is what I was been asked for. Tried onload script that catches the class if the indicator but for some reason its returning null.this is t...
How to redirect users to a specific form based on a form field selection in Service Portal?
we need to send an Notification to ask user with rights to send a mail if he wants to keep the rights without any answer the access rights will be deactivated at the end of the month.The mail must be sent first week of July and first week of Novembe...
Hi Community I need to integrate our enterprise ServiceNow instance with Google Calendar in order to facilitate a feature like below.When an Agent schedules a call (Agent fill a form in their workspace including a start time, end time, call link (som...
When I am creating any new request as admin, task is created successfully, but when any other user with itil role is creating request then task is not created , what might be the reason ?can anyone please guide me in resolving this error.
I wrote a record producer script, it runs as expected and record also creating successfully. but a business rule was running on the same table, at time of submition of the record that RP Script getting over ridded by that business rule. Any one know ...
Hi Team , I would like to restrict ritms of specific catalog item to any user who is not member of assignment group and who is not member of group named 'x'
Hi all , I have a requirement where I need to send email with below format : this is sample format , the company fields are above are from different table and quantity fields are from different table but field that are shown in the image will be f...
Hi Community, I had a requirement to attach a CSV to the RITM which can be done using a custom action Generate CSV. I have multi-line variable set which 2 input employee number (single line text) and name (reference) to the csv as well how could I ac...
Hi@everyone, I got requirement that there are two questions, each question has two multiple choices, if we select a choice of 1st question then 2nd question of two choices, one should auto select and a remaining option should be hide or should become...
Hi@ All, How can we configure the estimated delivery time of catalog item without using workflow? could you please help explain the procedure step by step?
When user can't login to servicenow after 30 days need to restrict catalog item to the users ? How can we restrict this?
