For displaying a Case record in the CMS/FSM Configurable Workspace, we have added the Playbook tab via an Action Assignment (Related Item). This successfully added the playbook tab. However, the order of the tabs are: Details, [Related Lists], Playbo...
Hi All, I would like to insert an approval using a BR. Please let me know how to achieve this. I have a field ABC(glide_list), I want to add the approvers in this field as approvers when a change is completed. Thanks in Advance
Hi Team, I have created a UI builder page and there is a button which triggers the flow. The flow is using API to collect the data from third party and in the end we have a staging table where the record is created per API call. In the staging table ...
Hi Everyone, I have created a workflow for RITM. In this workflow I have to add few modifications: - when 75% of SLA is completed of RITM , then it should change assignment group to another assignment group.- when 100% of SLA is completed of RITM, th...
Hi All, I have a quick question, if in a testing instance, within the email properties the flag "Email sending enabled" is = false, When an email in the log is created, will it display as "send-ready" type? or should show as "sent" type? I assumed it...
Hi,In employee center, we are using order guide i have a onload client script for a certain catalog item.Is there a way to have this script run only when the user is opening the relevant catalog item section. In the choose options section, we have se...
Hello this may seem like a simple question but I cant seem to find the answer. Does anyone know if/how you can add user criteria to a service portal page? I dont want the criteria on the entire portal just a specific page. Thanks
Hi All, I wanted to know that how can we auto populate a variable in Service portal catalog form basedon the logged in user.For.e,g: A logged in user's vertical is IT if he try to raise request under a specific catalog then one field needs to be popu...
Hi I want to populate regions based on selected le group.If le group =data privacy,then it must only populate region where le group is data privacy from tableas of now its showing all regions from table.
Question: How do you clear the cache for user criteria in Service Portal for catalog items that should be restricted via the category. I assume it would be gs.cacheFlush("something");, I just dont know what that something is. Context: We have a bunc...
Hello Everyone,We are seeing discrepancy between a schedule (cmn_schedule) and schedule entry(cmn_schedule_span). Please see attached screenshots as an example. Looking for help to Determine why the" start date time" and "end date time" vs "When"...
Hello, I have a requirement to run few SQL commands on Oracle database through ServiceNow UI, would like to know what are the different ways we can achieve this through ServiceNow. Servicenow - Midserver - Database Thanks and Regards, Sudipth
I am trying to call script inlcude by onchange client script but i am not able to do so...but are in scoped applicationscript include:var CheckForDuplicity = Class.create();CheckForDuplicity.prototype = Object.extendsObject(global.AbstractAjaxProcess...
Hello, In order to report fields from the table [sc_multi_row_question_answer] a DB view was created with the following logic: table : sc req item variable prefix: sci where clause : mrqa_parent_id=sci_sys_idtable: sc_multi_row_question_Answer vari...
Hi ServiceNow Community Developers, Do you guys know if one can use the g_form.setValue() API in a name value pairs field? If so would you please provide examples of how one can go about in doing that. Thanks, John