I have to update the "name" parameter in AD when the user is created in AD. We have OOB powershell script which creates user in AD. We have Orchestation setup to create/update users in AD. So inorder to update the "name" parameter, Servicenow has sug...
I have this requirement:New incidents can only be submitted in new status, but if assignment group and assigned to are filled, record will save once in new state and will update automatically to in progress and save again. The reason for this is to a...
Hi All,I completed the Inherent Assessment, Control Assessment and Residual Assessment in an Risk Assessment.After completing the Assessment, Inherent risk is '9', Control effectiveness is '2' and Residual risk is "2". As you can see in below picture...
The user can see tags on existing incident but when creating new incidents the TAG option is not there on incident. Can you please suggest how it can be done? Thanks
This is my requirement:-use any catalog item to submit the request. When req item is created, 1st task must be created with name 'Confirm COD'. When 1st task is completed, 2nd task must be created 'Update Tracker'. on 2nd task we have 2 choice fields...
I have tried everything recommended to populate the selected side of a list collector with users. Now I have slimmed this down to just two variables to test. I have a reference variable (user) on the sys_user table to select a user. Below that I have...
Hello DevelopersWhile retrieving the Description data from an HR case, HTML tags are also being displayed. I’m attaching images for your reference. Could someone please help me with this?Thanks!Jay
What is the order of execution between ACL, Business rules(Before, After, Display, Async), Client Script and UI Policy.Can someone explain in detail with an example?
Hello Everyone,I have one requirement in the business continuty worksapce dashboard.We had planning, excercise, and crisis management section.Below is the screen shot:See the Planning section tab Req : In the planning tab we had ALL Tab is placed in...
I have been task with creating new roles and ACL's on a couple OOB tables. I want to know if it is better to use create a new ACL at a field level or to use one that is OOB.For example, on the Change Request table I need the user to have write abili...
My company's customer uses ServiceNow. We provide service through our helpdesk.I have to integrate my customer's ServiceNow into our helpdesk.My company can't afford the ServiceNow TPP program to create a ServiceNow App.Can I create an integration in...
Hello, the problem is the following: When a Risk Assessment is in the "Residual assessment" status and I want to move to the next status "Respond", it does not let me because the following error message appears "As the risk appetite status is '', com...
Hi , We are setting up a new Order guide to fulfil the new hire onboarding process, where multiple ritms will be generating approvals for same manager (say N+1 manager). Eg. If manager is approved for laptop he is not finding appropriate for mouse ag...
Hi All, I am new to Service now workflow development. I tried to publish a subflow after performing a slight change, but I got the following Warning and I am unable to publish and the status is in Draft state. Failed to find reference to fd_data._30_...
Hi,I created a custom field "Total Amount" on front end (portal),same on back end.I entered data on front end ,But it's not populating on back end.How can I achieve this? Thanks in advance.! PFA for reference.
