Hi all, ServiceNow have an OOB auto closure functionality but unfortunately is not applicable, for example, if we need to have different auto close rules for different domains and/or departments. Additionally, is not applicable also if we need to app...
I'm trying to write a business rule that is running from the Position (sn_hr_core_position) table and I'm wanting it to run on the following triggers:If 'Job Profile' -> 'Job Family' CHANGES OR If 'Job Profile' -> 'Job Family Group' CHANGES The scrip...
Hi All, I am trying to create an experience for users via UI Builder where I want to add the dashboard that I have created with the Dashboard module. Now using the iFrame component I am able to pull the Dashboard Page but if you see if I click on Tab...
Hello all,I need a steps to do the below requirements.1. Hit an API to get updates.2. Script needs to get scheduled daily to call API3. Parse response and create incident based on "Hitcount" value in response.
Hi friends. I have an urgent case, please help me.While customizing the standard ticket page, I deleted the Standard Ticket widgetI tried to add the standard ticket widget again but I can not find this widget. Please help me how to restore this widge...
How to Import data into service now tables without using transform map?
I want to hide some groups from the dashboard homepage group filter without deleting groups.
Hi Community, We have a requirement where, when we search for any text in employee center, Quick links of type "External Link" has to be returned as search results. These external links refers to records of another instance. Can anyone help in achiev...
Hi Champs, I'm looking for the best channel to learn the Customer Service Management Module, any lead will be appreciated. looking forward for any response. Best Regards,Rafmine
Hi All, I am currently working on a playbook using the OOTB activity definitions. Using the instruction activity, can I restrict a user from being able to see the action buttons (Mark Complete, Skip) based on role or assigned to? I want the user to b...
Hi, I'm trying to configure a custom modal in UI Builder for workspace view such that, on clicking 'Create Task' button, a pop up appears which displays a record producer form to create a task on custom task table. The record producer alignment has v...
Dear all,We've had an outage which created numerous Cases. These Cases have all been added to one Parent Case. The issue is resolved, and I am now trying to Resolve the parent Case. What happens is that the system hangs for over 200 seconds (I went t...
Is it possible to combine 2 different workspace into 1 workspace? For example (ABC Workspace, DEF Workspace) i want to make it as "Alphabet Workspace" were ABC and DEF is merge as one under the same Scope.
Can I see the history audit of flow, action record? If i click record, the flow designer is redirected.
Hi Everyone, I want to post some value from SNOW to external web page and print that value on external web page.What functionality should I use to print data on this page. Thanks in advance