Hi All, To add users to groups, we developed a catalogue item. The form has a users field where the requester can select multiple users. Tickets will be sent for the approval after submission. I want the approver to remove the incorrect user and appr...
How can I auto populate a field value based on the value selected on another field? Basically, these are two different fields that are referencing the same table, so we want the value selected for field 1 to be auto populated in field 2. Thanks.
I have a user select box on which there is a on change which would load the location, phoen number etc. It works in the platform view but not on the Service Operations workspace.Both Isolate script is checked true and UI type is set to "All" Followin...
Referring to Servicenow doc: https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html We have Servicenow operators ^ and ^OR (AND, OR operators respectively). In my...
Hi All, Please advise when we should go for custom table creation
Hi Team, Scenario - Pull data via schedule jobs from source systems & load to one target custom(alert) table in one generic format.Finally utilize BR to create incident. Solution approach -Schedule job to pull datasave data to import set staging tabl...
Is there any functionality for incident monitoring, User will have option to set monitoring period on incident, After the monitoring period over, Incident assignee will get notification
Lets assume there are 3 groups GroupA , GroupB , GroupC Each Group has diffrent CIs owned as below. GroupA > 10Windows Servers, 5 Linux Server, 1 Storage Servers , 12VMs GroupB > 11Windows Servers, 15 Linux Server, 4 Storage Servers , 32VMs Gro...
Hi All, I've been trying to Migrate a large number of attachments (40k+) from one instance to another using the Attachment API. I have configured a REST Message in the source instance and triggering the REST Message from a while loop in an on-demand ...
Hi, We have already implemented Snow-JIRA integration and built it by our own not using the John anderson POC for snow-jira integration update set. Requirement is we want to implement the attachment transfer from Snow to JIRA application using REST A...
Hello, would sys_history_line be the correct table to retrieve all history data? Also, how would I be able to call sys_history_line on only one ticket, such as to retrieve all the history entries for one ticket?
Hi, Please find below scenario: On Incident form,if state field old value is New|1 and I change it to inProgress|2, then it should popup an alert as old value : New|1 and new value: inProgess|2. Now, if I change state field New|1 again then it shou...
I have an API REST url $apiEndpoint = "https://<instancename>/api/now/table/cmdb_ci_hardware?sysparm_query=nameLIKEDEVICENAME&sysparm_display_value=true&sysparm_exclude_reference_link=true&sysparm_suppress_pagination_header=true&sysparm_limit=1" Test...
Hi everyone ! I have the following issue: This notification is currently being sent to any email address format of the recipient, and now I want to be sent only to recipients with email address in the format *@bmo.co.jp. Is that possible? If so, coul...
Hi team,if RITM state is 3 or 5 i have trigger a event i am using below script in inbound email action in var ritmnumber i am getting the number with that number i am gliding the ritm table and able to fetch the state. How can i fetch the requested f...
