I want the support person to add an attachment to an incident and decide whether they want to encrypt it or not. Only the support person will decide which attachment to encrypt and which to leave unencrypted. Has anyone done something like this?
I am returning some dates from a script include to a form and they always come in as yyyy-mm-dd or whatever the base format is but I want the displayed value in the date picker box to show as MM/dd/yyyy and it doesn't seem to like me trying to use Gl...
I have a domain separated environment. Which presents an issue where some user records are "Duplicated".Particularly for IT Personnel. Is there a way to restrict "user reference fields" in the OOB Reporting?I'd like to be able to have Opened By or A...
Hi team I am trying to fetch the data of table using look-up select box variable in service catalog.I could only fetch the data of table or the lable of the table.I want to configure in such way that is user user backend or the table name it should ...
Hello All,I have created an inbound email action to Create a Request and Requested Item in Catalog when an email is received into servicenow. I have set Target Table as: Shopping Cart(sc_cart)The Script work well and it creates a Request and Request ...
I'm trying to create a developer instance for PPM but I don't see it in the list of plug ins to activate. Can PPM be enabled in a PDI?
do reference qualifiers run on the server or client side?I was willing to bet the house that reference qualifiers ran on the server because I can call current from it, but that cant be true because when I change assignment_group that changes the use...
I'm curious... I need to mimic the behavior of the work_notes field on the incident table.For example, I know that OOB, this:allows us to do stuff like this: var je = current.comments_and_work_notes.getJournalEntry(-1); to get all the comments and wo...
Hello ServiceNow Community,I’m currently working on a task related to the sn_vul_change_approval form in our instance. This form is out-of-the-box and set to be non-editable, but I need to enable the attachment functionality for this form.Is there a ...
Hi everyone, I'm facing an issue with a flow in my custom application. The flow is triggered on the task table when a record is inserted or updated.Issue:The flow works fine when I manually trigger it on a record in the task table.However, when I cre...
When the record producer is submitted, I need the attachment links to show up in my description field.Here is the code. It works when I hardcode the sysid and test it in background script. But does not work within the record producer. Any suggestions...
Hi,Found an issue which questions approval licensing. Steps to reproduce:1. Create a flow which triggers an approval to any user.2. Ensure the approver doesn't have any roles or groups.3. I am sending approval link in email notification.4. Impersonat...
I tried to add the group in the subscription management. But it show no group found with roles.I want to allocate this subscription with all users having approver_user role.
Hi Everyone, I want to integrate Google Workspace (G Suite) with ServiceNow. My ultimate goal is to get the IT Asset CMDB record synced with the Google Chrome device record.I need the procedures and steps to integrate the services. Can we use API or ...
I'm passing over the value from the time_worked field via g_scratchpad but noticed it is also passing over a placeholder date (e.g 1970-01-01 01:00:00). g_scratchpad.savedTime = current.time_worked; Is there a easy way to simply remove the date so th...