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Resolved! Personal Development Instance

Need assistance in restoring PDI. I had this PDI for a while and had done lots of dev demo work. I did not receive an email notification that PDI will be revoked because of inactivity. I am pretty good with using personal PDI regularly. Knowing that ...

amaryousaf by Tera Contributor
  • 1098 Views
  • 2 replies
  • 2 helpfuls

Service now instance not accessible

Hi, I have a service now instance with the URL: https://dev272086.service-now.com . Upon opening the instance, it is throwing the following message- Service Interruption: This instance is unavailable.If service does not restore promptly, please file ...

kkamath by Mega Contributor
  • 1038 Views
  • 3 replies
  • 0 helpfuls

Failed scan after SNC Access Control installation

Hi,I installed the SNC Access Control plugin. After that the developers cannot execute a HealthScan to the Update sets, to continue with the development process.Is this something expected?Can I enable something so they can continue doing the scans an...

Resolved! Plugins for claims in Insurance module

I have to work on claims procedure in ServiceNow but I am not aware what all plugins should I install for that in my PDI. Also, which all modules should I read to get knowledge on this. Is CSM/ FSO required? Can someone help me with which courses sho...

PoonamU by Tera Contributor
  • 895 Views
  • 2 replies
  • 1 helpfuls

Reports Field wont populate.

Hello Good day, im wirting this to seek help in regards to Reports , i have created a report  under time_card table with some filters added, my issue is that i have a field ( Case Total Time Approved ) from case table that i'm trying to show the valu...

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jabaya by Mega Guru
  • 467 Views
  • 2 replies
  • 0 helpfuls

Resolved! Where is this notification for Idea located in Servicenow?

We are trying to figure out the source of the following email notification: To: no-reply@servicenow.comSubject: The state of an idea you're following has been updated Body:Hi,The state of idea <Name of idea> has been marked as Under ReviewNote: This ...

tahnalos by Kilo Sage
  • 1105 Views
  • 3 replies
  • 2 helpfuls

HRSD

Does the fulfiller have the possibility to cancel/decline a Request that should not have been submitted? The Lateral Hires Conflicts Support request has been designed so that only some candidate roles can be submitted, but I wonder what would happen ...

Follow button is not working properly

Hi, OOB Follow button is not working properly. When click follow button in one of the record. When someone made changes(field value changes/adding notes in work notes) to the record, I am not getting notifications in the Bell icon. Can someone please...

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Yamja by Tera Guru
  • 1133 Views
  • 4 replies
  • 0 helpfuls