Onhover Following UI Action changes to Unfollow
I have a requirement where I can see a oob UI action of Following and when I hover on it, it changes to Unfollow. So how can I achieve this functionality.
Forum Posts
Data and time issue
Hi All, facing an issue ,please help I have created a reference field on incident " ODA Ref Data",which refer to the custom table "u_oda_data".On "u_oda_data",I have two date/time field , "ODT Scheduled Start Date" and "ODT Scheduled End Date".I h...
Resolved! Need to change 'Risk Assessment' related list filter condition in Risk table
In Risk table, we have Risk assessment related list. I need to change the filter condition as it is not showing the Risk assessment record created for the Risk. Can you please guide how can we change the filter condition of related list.
Resolved! How to create fields from script?
Hi all, as a requirement I am trying to create a datasource that allows, given a specific template, to create new fields on a table in a scoped application.everything works correctly except the type, whatever sys_id representing a field type I go to ...
Does anyone of you know of the reason why is this error always shows upon login?
Hello experts, We encountered the following error message in logs upon logging in.1. 'Error accessing descriptor for metaObject: package_private script include function Login: no thrown error'2. 'Error accessing descriptor for metaObject: package_pri...
Access equivalent to admin in CSM/CRM
Which Role I should give to users in CSM/CRM Module so they should have admin Access in CRM/CSM Module only. Means they can create updates and delete cases in CSM
Usage tab in Virtual Agent dashboard
Hi All,Usage tab in Virtual Agent dashboardAnalysis that provides details on the "Topic sent via the Actionable notification" indicatorWhat notifications are applicable hereDo we need this turned on?If not, can we remove to prevent confusion from use...
Resolved! i have task sla related list i'm trying to change list columns but I'm not getting number field
I have a task with a Task SLA related list I'm trying to change list columns but I'm not getting the number and type fields.
Can we encrypt Service Catalog variables using Column level encryption?
Can we encrypt Service Catalog variables using Column level encryption?
How to invoke GraphQL API in script to query tables
Hi All, I’m trying to implement GraphQL into project to basically replace GlideRecord queries with GraphQL gueries to retrieve table data. I have GraphQL API, resolver and mapping and I’m able to test it via GraphQL Explorer but how to make use of i...
Can a user cancel a REQ/RITM from the portal?
When a user raises an incident, they can go into their tickets list on the portal and close the incident from there. However, I don't see the same options with REQs/RITMs. Is there an OOTB way for users to cancel/close their REQs/RITMs from the porta...
Need help on date validation
Hi All, I have a requirement as follows Add validation that can only be selected after 12 business days (from the 13th business day) from the date of application Please let me know how to achieve the following thanks
How to change the background picture of the Back-office (and replace it with a custom picture) ?
Hi, We would like to change the OOTB background picture of the back-office and replace it with a custom picture. How is it possible to do this ? (our version in Washington)Thanks & regards.Céline.
Can someone please help me find a better guide to building a complete website on my PDI?
Sup Sup! I want to learn how to correctly build 'Real World' complete websites in Service Portal to add to my resume. I have been building full websites in Service Portal using Studio and the Classic UI. But I don't have a set of steps that I foll...
Now Mobile App
1.How can I add Change and Problem modules to the Mobile App? To view the records and to edit them2.Some users are unable to see the home screen view of the Mobile App, once they login in. Do I need to do add any additional roles to them or what is i...