Hello Everyone, Right now in our Instance whenever Knowledge checkbox is checked and the Incident is closed , it creates the KB submission by linking Incident as Parent, so any article can be created from Kb Submission. This is done by making this pr...
I deactivated the standard change flow and now I cannot activate it. I tried testing it first but that doesnt change the status of the button. Has anyone encountered this? 
Steps to recreate1) Open a problem ticket2) Relate an incident to the recordResults - you will see a related incident appear in the related records tab. However in the Incidents TAB, no incident is linkedAlternatively, add an incident from the Incide...
Hello everyone, every time I close a catalog task I created in flow designer, I get a Unique Key Violation error. It always happens when I'm looping in which my use case requires, I've tried Do the following until flow logic, Try catch with go back t...
its printing previous and current work notes while chnaging state but when we updating worknotes it not getting priting current work notes but in activity its returning whenever we are updating working anything its returning all . var state = "";...
Hi,I have a requirement, we are having some important applications in my instance and we have a custom checkbox to identify those applications, whenever we select those ci's in affected ci of incident first we have to show some message as a alert aft...
Run script Update ad object : I want to know what do i need to put in the Object Name and Object Data ?Could you please help me anyone?Thank You!
Hello developers, i have a scenario where multiple approvals are triggered to users using approval-user activity.We need to wait until all of them either approve/reject. if any of the approval is approved it should go to approval . Only if all reje...
Hi All, i have written below code to populate the help text based on the value chosen but its coming as plaintext in the form with the blue background . I want to change the text color , background color and the font size. Could you please guide me i...
Hello All,I have below requirement and need help on that.I have state field on my incident form. Customized field to populate the reason of the state are created. for exampleState = Awaiting info if selected, Awaiting info reason field will visible ...
Hi , I have requirement from client if first option select box is checked , all the remaining check box should be automatically checked in the record producer.From below screen shot, if "Select All" is checked, below check box of remaining field shou...
Hi All, having a requirement to generate a multiple approvals based on the option selection we created a flow and called an approval workflow in it. if suppose requested for three folder access then it triggers three approvals. the flow ahs to wait a...
Hi All, I have a workflow attached to a catalog item. This item is just a request for a specific service, with variables containing text that describes what the user wants. My first 'wiget' in the workflow is for approval. When the approver gets the ...
Hi, I am trying to replicate the same features of walk up module. But however, i am not able to show the future appointment (schedule appointment) from the portal view. I am trying to refer Configure appointment booking on walk up experience How...
Hey Developers,I have one small doubts regarding workspace , How to deactivate the particular one workspace that's CMDB workspace?
