Dear Community, I have a requirement to add a report to a dashboard from a req_item variable 'Invoice Value'. This report should calculate all invoice value entries from a specific catalog item tickets raised. Is it possible to generate such a report...
Our app has been out there on the Play Store for a couple of years now, we've updated several times with now issues. After submitting our latest upgrade, Google has rejected the app due to the privacy policy not being accessible before logging in. ...
Zendesk - ServiceNow Integration1. Need to create an incident from the ServiceNow side and pass the value to zendesk side with the help of rest message and Business Rules.I need to pass the incident filed value in the below format with a Business Rul...
Hello Community,I have a custom table and have u_subcategory filed of type List , so I want to fetch the subcategory form incident table to my custom table.Appreciate your help! Regards,Alex
Hi Team, I have a issue as I have created the below rest message and everytime on update also it is sending same attachment twice.How to control this ??I have used After BR Insert(function executeRule(current, previous /*null when async*/ ) { va...
Hello Everyonein sys_user table want to check if user is Manager or not. if user is a manager then need the reporting members to him. need this from top level at last i want to check whether users part of particular of group or not. if those part of...
i am trying to streamline the workflow. When a UTIL is approved I would like a Story and Release auto-generated for that UTIL. The auto-generated Story will be able to be part of the velocity chart and the work being completed in the sprint is accou...
I have created a flow and I have created approve mail and reject mail when task is approved or rejected . now i want to send an email when there is no responses with in the time the task should cancelled and send the mail to requestor that "your requ...
I have created a flow and I have created approve mail and reject mail when task is approved or rejected . now i want to send an email when there is no reponse with in the time the task should cancelled and send the mail to requestor that "your reques...
Hello Everyone,When a user starts a VA conversation, I'd like them to be asked immediately whether they want a live agent or virtual agent. If they pick live agent, then I want to route them to one of several queues.What's the best way to do this?I'm...
My concern is: If my session going to 12 minutes without doing anything on portal…there should be a popup come, and say extend your session if click on popup button. Session should extend for next 15 min again.
I've made a couple dashboards in Platform Analytics Workspace, some with the in-line editor and some with the advanced editor in UIB. I want to be able to use the "link to destination" event handler in the dashboards I made in advanced mode to open u...
Hi, I'm curious about OOB workspaces like GRC "Compliance Workspace". Is there a best practice on customizing it? Thanks
On the ESC portal, we have two OOTB menu items, My Tasks and My Requests. This title is a bit confusing for our end users as they are familiar with My approvals = My Tasks and My tickets = My Requests. I am able to translate the following menu items ...
I'd like to make the Republish buttons for retired articles available for Owners of the Knowledge Base of those articles? Is there a way to do this without giving them the Knowledge_Admin role? Our platform admin is not allowing us to give the Knowle...
