Hi all, I am trying to restrict certain users from being able to see the Virtual Agent widget on the employee center pro homepage and I believe I should be able to use user criteria to do so based on this plugin description that I have installed: Ho...
I'm trying to test the GlideModal renderWithContent() method to provide a simple modal to a user after submission of a Record Producer. The gs.info messages at the top of the submitted form are kind of lost on the page for our users. I know I could...
I'm having an issue where a question in a catalog item that's a reference to the incident table doesn't return INC numbers but instead the text 'false'. These definitely reference incidents, but I can't tell what value's being returned instead of inc...
After recently updating the Business Continuity Management (BCM) Application to 7.0.1, we've discovered a new state that a Business Impact Analysis (BIA) and Business Continuity Plan (BCP) can be stored in, "Pending updates". Where can I find inform...
Hi,I'm currently in a relatively sensitive project, where one of the QA testers of the customers noticed that you could add, remove or change choices in a Choice field by using the developer tools of their browser to change the respective HTML lines:...
Hi I am using the Auto-populate feature to populate department variable based on user login, which is working correctly.The issue is, User (without any role in ServiceNow) wants to submit a request on someone else behalf, once the user selects the u...
we have one variable (tracked address) in catalog item that varibel is visible only in TASK form only and also need to fulfill below conditions as well 1) Tracked address always visible in every task but If country =America AND delivery=other on tha...
I am creating a workflow on Case table when a case is created from a Record Producer. I wanted to use the variables of that RP in my workflow. How to achieve this.
Hi All, There is a field called 'security task' over the incident form and if this is checked while creating the incident, this incident should be only visible to the users in the particular group which contains role as u_it_security_user and should ...
Hello community i have created a formula indicators that does a mathematical statement on 3 indicatorswhen clicking on 90% in august for example i want to display the list of the records.any solution about this ?
Hello Team, I have created Database view to view responses in a row, but I'm not getting question in column header. If you see below screenshot I can see the Value but it's under "String Value" header, but I need question to be displayed instead of...
Hello All,I am trying to create a report on RITM table showing me RITM's where additional comments was added in last 24 hours. However I don't see any additional comments column while creating a report on RITM table. If i just apply filter "Updated i...
Hello, Looking for some assistance in understanding the this error I am receiving on my use case for document intelligence. I received no errors during the training of the use case, however when I added integration I started receiving this error on ...
I have been trying to add an additional column to the field selection but cannot do it.Below is the code ref_qual_elements=technology;ref_ac_columns=sys_class_name;ref_ac_order_by=sys_class_name;is_searchable_choice=trueThe backend name of the Class ...
How to hide short description field and add another field in the preview?
