I want a functionality such that if the ticket is in closed state , the user should not be able to add attachments in the workspace .Is it possible ? I know this works in native UI is it possible in workspace view ?
Hello.I want to test the "KM: Article Expiry Warning" notification. To that end, I have prepared a knowledge article that will expire within a month. Then I waited for the job schedule "Notification for Article Expiry Warning" to run and checked the ...
Is there a way to edit the functionality of the 'Save as template' button on the Checklist formatter?I'm trying to create a user-friendly way for ITIL techs to edit the checklist_templates from the formatter instead of going to checklist_templates.li...
Hi,I am trying to Populate email id under reply from field only when type of user is internal else It should not be populated.How can I achieve this?Also I want to change by default value of email id populated under reply form field when type of use...
I have a page, Data Table from Instance Definition widget and the filter on the widget is on a reference field "is" javascript: new x_g_dh5_dfas_ext.dfasUtils().getUserFacility(gs.getUser().getEmail());. The script include "dfasUitls()", page...
Hello, I am trying to rewrite a business rule into an 'onCellEdit' client script on our change table for the below conditions as this rule is causing an error when creating changes from incident records. Below is the client script set up and code, ...
I'm creating a database view on the sn_hr_core_case_finance table. In the view, I have selected several of the base table fields for view including number, opened_at, closed_at, short_description, assignment_group, assigned_to, sys_id, hr_service, p...
Hi There, I have a List Collector variable on a catalog item called "Role" which references the "question_choice" table. After filtering it has four available options. Role 1, Role 2, Role 3, and Role 4. I need a client catalog script that when the f...
Is there a way to restrict the pop up list to show specific Record Producer records when the "Questions" column is expanded?We gave a role the ability to report on "question_answers" values but want to restrict the access to specific Record Producers...
We're currently creating manual AVIT. We need to be able to attach files to the item without re-opening the ticket. My hope is to be able to add an attachment button to the close popup. Is this something easily done? IF so, how would it even be accom...
Generally the api failed response message, code and other details gets updated on the work notes of the related incidents Now we have a requirement that if the response message contains example "ABC" then work notes should be updated with a differen...
I need to create a report on the incident table but require the attached variables.
Hello Community I am trying to write a script to exclude the submitter of a request to be exclude from the Group approval (I have a group configured in the workflow to send the Group Approval, whenever a request gets submitted and if the submitter is...
I've looked in community and found one article about why retired KB articles are still viewable via a URL but I think it might be outdated. So I'm posting a new question. We have a retired public KB that is still viewable by anyone. It doesn't com...
I have a use case where I need to get the queueID from a 'perform_build' action on the Jenkins Spoke. The reason behind this is, without it, I don't have a great way to ensure that the build I just submitted is going to be the one that I'm tracking t...
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