hi all we have one custom table under incident related list , we have business rules to update worknotes , requester has to update for customer table from incident table.when we change worknotes , its update in custom table now we want to attach a...
Hello, we have had integration with Zabbix for a long time.We haven't changed anything, and neither have they.It was working, but in May it starts to double and we don't know why.The integration inserts incidents into our instance, but also makes oth...
Hello all, Does anyboy know of a way to remove the name of the people who make updates on a ticket from the Activity log in the Incident form? I want it to still show the changes done to the ticket but without the name of the person who did them.
Hi,I have a Custom Script Action on Flow Designer that calls a Script Include & returns the list of Approvers. The Script Output is of type String & the Output is also of type String. The data returned is accurate ["e8615e3edba60c1026aef0152c961931"]...
Hi all,I created Business rule and Flow that are triggered when a record (or specific field) is updated.When I create a record by using "Insert and Stay" action, BR and Flow didn't work.Is it OOTB functionality? Thanks.
I want to create a functionality that puts an RITM into an on hold state if any of the catalog tasks beneath it are in an on hold state. It will also need to detect if all the tasks have been moved out of on hold, and then put the RITM into either a ...
Hi folks, so I'm rendering a modal using a UI Page. I have a <select> element with a bunch of <option> elements. So right now, the values are hardcoded but my boss wants to make it so these options are configurable (can be turned off and on) without ...
Hello,Currently, we are using Flow Designer to create one request and one RITM whenever a user submits a service request. We would like to create multiple SC tasks from an Excel file and link them to the corresponding RITM record. We are familiar wi...
hello guys, i need help When I make a request via postman in the response body it brings me the client's production link and not the development environment link
Hi, It's Kentaro.I have a question about Incident and Slack DM reminders. We operate an inquiry system at Incident.If there is no progress within 5 business days after Assigned to User replies to the comment, I would like to remind Opened by User via...
Hi all,We are calling REST API in Portal widget server script, to get execute this API sometimes it is taking huge time. for user keep on spinning showing. To avoid this , we are planning to create BR on ECC QUEUE (After/Insert , current.agent_corela...
How can I see only hours? Either removing minutes and seconds fields OR having them disabled (read-only).
Hi Community, We are developing an AI app getting integrated with new incident form. We are facing response time issue, as soon as we click on save button it takes more than 8 seconds to load the form with business rule and more 8 seconds to load our...
Hello Community, I am hoping that someone can help lead me in the right direction here. I hope that I can explain it adequately enough to be able to get someone to assist me. I am not sure if this is something that can be easily done in traditiona...
Is there a way of changing the background image of the banner in the mobile view of the csm portal? I've seen a solution for the employee center but none for the csm portal.
