We have an Okta SSO integration working where it sends first_name, email, user_name and sso_source. Okta also sends Manager and Department. I'm assuming that Manager and Department are not regular fields like the fields in the transform map. Maybe...
Hello, I need to understand the complete lifecycle of a project like the various stages and teams involved.There are teams like sales, presales who bring in the project. Then there are stages like RFI, RFP, SOW, MSA etc.Can someone shed some light on...
Hello All, There is a requirement from our customer to build approvals based on Knowledge Base Category instead of Knowledge Base level. There is OOB Workflow Knowledge Article -Publish workflow where we need to modify the level of approvals based on...
Hello,I want to utilise the 'Highlight VIP' functionality from incidents on our custom app but cannot get this working and keep getting the error "onChange script error: TypeError: $ is not a function function () { [native code] }" despite having 'is...
Manager is not able see one particular user in the form which is on esc portal while other users are visible.I have checked all role & access.Please provide the solution.
I'm trying to create a code where, every time a ticket is created, the queue field is updated, and as it's going to be a lot, I thought about creating a client script instead of using flow, + I'm not able to change the queue field // Client Script t...
we have created a new custom table with name u_work_groupin which it is having list of 50+ groups, and now we got a requirement thatcreate a field which refers to sys_user tableand when user is selected then ln a text box to be shown with list of gro...
Hi All, I have written the below script in the workflow run script activity. The change is closed and it is successful but it is not moving further from this activity. what could be the reason? Could you please assist? var CR = new GlideRecord('chan...
Hi All, I'm looking for a solution in change request where I need to trigger a notification,condition- when end date field value (date-time) matches the current date & time(hours minutes)can someone help me with this?
I have a field that already has an ACL set up with a bunch of different conditions. I want to edit this ACL so that the field becomes editable to users in a specific group, at ALL times, regardless of the conditions. Just adding the role to the Requi...
How to remove filter when clicking the magnifying glass on a reference? Thanks
Need to trigger knowledge article expiry notification for below conditions :A weekly notification for three weeks prior to expiration.A daily notification on the week of expirationAny help please suggest me on this.
Hello, I am just trying to understand about the events that are fired by the system. What do they actually do and when exactly they will trigger the notification. Any guidance would be greatly appreciated. Thanks in advance.
Hi,I need move the Home page search to the top beside the tours.Can ypu please help on this, it will be helpfull. Thanks!
Hello, I am creating a multi row variable set where the default value would change on every new row. So for example, when you click "add" the first default value would say "activity001". User submits that row. then clicks "add" again, and now the ...
