I have created an Action for General Manager approval and its returning the SYS ID of the approver. Now I have added this action to the flow designer, but when I am submitting the catalogue request the general manager approval is not getting attached...
I have created a HTML document template and a document template script to push an image.When I preview the document the image page appears correct, Once I preview as PDF the page exists but the image is not visible. Does anyone now how to overcome th...
Hi All,I have an approval sent to the group manager and the approval is skipped. I have tested adding the group to approval as well as the manager and the approval is only triggered to the group and not the manager. The manager is active and has the ...
The tile on investment portal is coming in wrong name format. @Ankur Bawiskar @ABHISHEK PANDEY @Anurag Tripathi
HI All,I have a requirement to add all the transcript chat history from IMS(Interaction) record in the incident work notes.Do anyone know how can this be achieved? I have added a script variable and returning vaSystem.getTranscript(); and in the "Cre...
Can someone help me create a monthly count of the ua_app_usage table using Performance Analytics?I have already created this in Reports, but I need it to be done in Performance Analytics to also display months with 0 (zero) records. Below is the mont...
Hello, Today we have many sources like - Data sources, IH-ETL, Rest API calls etc which creates/udpates CI records in CMDB tables. We got new requriemetns like if the data source is sending a record which has 'Operating system as Win 2003' then dont ...
I have variable name, User(user_id) and Line Manager(line_manager). Line manager should populated based on the user selected. Please suggest the catalog client script for this.
Hi, I have a Issue while connecting the Microsoft Communication Spoke to Start Group call. For Group call I added Azure App Tenant ID, Call Back URL added ServiceNow instance url (https://dev12412.service-now.com/), Bot ID added Bot handle in Bot Fra...
Hi all, I have issue in one before query business rule. The issue is that whenever a user click and open any incident it is redirecting to a particular incident . The is issue in native instance as well as the agent workspace. But the same business r...
Hello Experts,Recently we faced the issue was Notification sharing on dashboard was sent to 5K users by mistake.Can you give some suggestions regarding this issue to prevent this to happen again.Regards,Nithya.
Hi everyone, There must be a way to track metrics for your portal right? Trending content, most clicks, most searched tags, announcement tiles, etc? Any help would be greatly appreciated. I can't seem to find a way to do it but it seems crazy that it...
Hello All, We have catalog item to request a Delegate.User can select the start and end dates only.Like if user selected from 01-08-2024 to 02-08-2024 then the end date will be on 2nd August.We need to add the end delegation time as 02-08-2024 23:59:...
On our user profile we added some time ago a field called "u_account_expiry".What I need to do is send an email notification to the user and their manager if the users account expiry will occur within the next 30 days. How would I go about getting th...
Hello,I have an issue where all of the communication being done needs to be logged on the Service Portal. I have an activity feed working properly and users can send out emails without any issue. Is it possible for users to view and reply to emails i...