Need help in client script
Hi Team can any one please help me , in this request Based on the type of request , Infrasturure request should populate . can any one please provide me script for this .
Forum Posts
How to provide access to bulk users
Hello Team, We imported bulk users by using import sets and we are looking for the way to trigger the mails to the individual users with credentials details post insertion of the users in user table. Can anyone explain high level design to achieve mo...
Remove html tags when copying into a string field
Hi, I need to copy the html field to another table with string field. It copies but with HTML tags. Please help how can I remove the HTML tags. Thanks.
Need help in SLA configuration
I see Business Elapsed Time is calculating at 24 hours even though the Schedule is 16*5. Business Elapsed Time is 46 Hrs 15 Mins, it was converted based on 24 Hrs instead of 16 Hrs. How to make Business Elapsed Time to be calculated by 16 Hrs???
Resolved! Reference Qualifier on Lookup select box variable not working after changing variable type
Hi Team,I have 2 fields in Record producera. Service offering(look up select box)b. Application service ( Reference field )Based on the service offering selection its application service values should displaywe have used Reference qualifier to achie...
Resolved! Unable to load VA or Topic Designer for VA. It shows page not found.
Unable to load VA or Topic Designer for VA. It shows page not found. There haven't been any changes made, how do I troubleshoot and fix this?
Extremely slow query on reference field
Hi, There's a field called "financial account" (OOB name: sold product) which references a table with over 5 million records. There's also an account and consumer field. If either one of those are filled in, the financial account gets filtered based ...
Resolved! Query REQ Table and Return All Records with Multiple RITMs in Them
What is the easiest way to get a list of all active REQ records that have more than one RITM assigned to them? I am not sure if it can be done with some simple filters on the REQ table, or if it requires code involving GlideRecords. Thanks
Resource Plan extend function
I have many resource plans, many of them have this comment belowI checked in the source code it is said that resource plan state must be Allocated then press Extend to extend the resource plan but I've check the state and it is weird that the state i...
Add/Remove related list records through REST Outbound
How to add/remove related list records in ServiceNow-to-ServiceNow integration through REST Outbound
How do I create a change report that are scheduled to start DAY AFTER TOMORROW
Hi, How do I create a change report that are scheduled to start DAY AFTER TOMORROW for every day? ThanksJobi
Resolved! ATF Creation
Hi Everyone, can anyone help me with the ATF creation for below mentioned requirement:I've implemented up to 3rd step but getting error while checking email logs. Go to service catalog and open DevSecops requestVerify all the mandatory fields are enf...
Can you use a table column to assign a role?
We just went live with ServiceNow a few weeks ago and I'm trying to come up with a way to auto assign the business stakeholder license to our approvers. With my last company I was able to pull a field from AD and use the transform mapping to add anyo...
Configuring UI Context Menu or adding new option in List view
I need to add a hierarchical menu in the same, where I can filter the records (incident) based on their assignment group and different status, same like adding menu items in the "All" menu. Adding them in the menu items makes it longer, so I'm trying...
Validation of attachment in a catalog Item
Hi,I've one catalog item and there is a variable with type as Attachment where user will upload an excel sheet. How I can put a validation that the catalog item only accept excel sheet. Also, there should be a specific format. attached is a sample te...
