Hello experts, We have a business requirment to allow HR case's SLA to be extended in some cases.Therefore we created a mechanizam which is creating a new SLA measurment and cancel the previous one.The issue is that the OOTB "SLA" field (percetange) ...
How to edit the highlighted description in the screenshot.Please reply ASAP
There is a portal content with type as video content on the employee centre portal. The video has been attached using creating a record in the sn_cd_url_asset table.Now I want to add one more video to that video content as a carousel if possible or i...
Hello Community, I want to know, how to check cascaded level of records in delete management job.
Hello Community, I need to know about GRC profile scoping.
I have one requirement to make the check box and comments box read only in risk workspace under inherent assessment. How to configure ?? Any possible solution
Hello,I am attempting to set up a notification for instances when a RIMT is rejected. Specifically, when an approval is rejected. Despite rejecting the RIMT, the stage and state still do not change.How I can modify their values once the approval is ...
In OOB notificaiton table, when I search for a particular email template in list view, automatically dot walk is happening (Email teamplate.Name)How is this configured?In the list view/configure list, I dont see dot walk configured at allThen from wh...
Hello experts , In my service now instances while creating a normal change request it has to go through 2 stages of approvals . In the first approval only any one from the assignment group is needed to approve to go into the second stage . On the sec...
Hello, I am automating a change management flow and am currently trying to complete the risk assessment form. Though I can bring it up with custom UI, I can't interact with it, as setting the values only gives objects that work once. The object you i...
Hello Team, Can anyone suggest how to achieve this requirement?If the approver = created by user(Requested for) then they should not be able to approve the request. Please provide script and Please provide screenshots . Please provide example . Than...
Hello All, I am facing an issue with the domain assignment to the users. I am getting users from LDAP, I have the company field mapped in the transform map. The issue is that the domain of some users is set to global; for some, it is set to the req...
Hi Everyone,I have a requirement that the knowledge articles in draft and review state should be visible by only kb_admins, kb_managers, contributers and approvers in the frontend KB portal. Now, I have 2 system properties "glide.knowman.section.view...
I have a Script-include called TaskUtilAjax and I'm trying to call this ajax from background script using the below code and gets me this error "GlideAjax" is not definedvar ajax =new GlideAjax('TaskUtilAjax');ajax.addParam('sysparm_name', 'canClode'...
I'm creating a subflow, for catalog item "add storage to linux server". so here if "disk_size" field has value greater than 3 TB then create a task and assign it to a group.a) how should I standardize field value so that I can compare it to 3TB, beca...
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