Resolved! Write access for a group to edit major incident work bench
i have created a major incident mangers group. how i can provide a write access for a group to edit major incident work bench. what role should i provide?
Forum Posts
Catalog Data Look Up Rule for List collector type variables
Hello Experts,I have two variables on my catalog item:"Select User" (a reference field referring to the sys_user table)"Assigned Assets" (a list collector type variable)I want to populate the assigned asset data of the user based on the onchange of ...
Calculate license allocation between selected Scoped Application
Calculate license allocation between selected Scoped Application in "List type Field" when users might be a fulfill-er in multiple scoped application.
Can we change the landing page of OOB Report widget?
Hi All, Is it possible to change the landing page of the OOB "Report" widget on service portal? Currently it leads to Native Ui page when clicked, so is it possible to change it? Thanks!
Resolved! How to set an Incident to automatically assign to a specific support group
I could be in the wrong topic, please let me know where I should be if that is the case. I am not a developer: Sentinel One creates an incident which automatically creates a ticket in SN and the ticket gets assigned to the Service Desk automatically....
Excel file is not uploaded via update set for Transform map.
I have multiple transform maps under a CMDB data load module, where I have created CIID field and mapped to target field through load data and attached excels and captured to update set, after deploying it to Test instance, I can see that Excels are ...
Is there a query parameter that can be used to fetch the actual currency value in Rest API call
Hello all, Do we have any query parameter that can be used to fetch the actual currency value instead of the currency value converted to USD in Rest API call. I know we can do it in scripts using the getCurrencyValue() but i would like to do it in th...
Button to lock variables on RITM form
Hi All, We have made all the variables of a specific catalog item editable on RITM form. Is there a way to lock all the variables through a button or any link ? Please assist. Thanks & Regards.
Resolved! getReference value
Hello Experts!!I am trying to fetch location from sys_user table to incident table in a custom field using getRefernce, but it is showing sys_id of the location.Can anyone help ?
Resolved! How to get records created on the week and current weeks
Hi, How to get records created on the last week and current week, and after that compare then to get the assigned_to difference value from these records? table: Incident
what will be the alternative to var to store/calculate a large value.
there is a requirement to do large value calculation, but the var datatype is not supporting it. for example we need to calculate the probability using permutation or combination, for which we need to calculate the factorial for large value say in m...
Resolved! How to create a custom scoped table inheriting Change_task table?
I have a custom scoped application that has a custom table that inherits the Change Requests. I'd like to create a custom change_task table as well but when I try to create a new table in the scope, the "Extends Table" reference field does not contai...
Resolved! How to reporting on Record Producer Variables on a Record of a Non-inherited new scope table
How to reporting on Record Producer Variables on a Record of a Non-inherited new scope table. if i try to go over "sc_item_produced_record", then there is an empty Task Field, because my table is not extended from task.
Make re-open the chance_request record when state is closed
I have to make reopen the change request record when state is closed.The change request record state closed to all other states how can I achive this?can any one help me on this query
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