As the attached image below, I would like to copy Request items by clicking on UI Action button.After clicking on it, all the variable values should be auto-populated into newly created(but not submitted) form of Request item in Service Portal.After ...
Hi All, I have a field in the record producers " Create incident" Application name which is reference filed of business Service . As per the selection of the CI / Application name whenever the incident form is submitted from the Service portal t...
I'll admit, I didn't yet prove that absolutely nothing else was executing to make this happen, but I strongly suspect that using setWorkflow(false) before a gliderecord update (did this in a fix script) did not prevent a flow designer flow from execu...
Hi, I created record producer with Variable and Variable Set. one of my Variable in the Variable Set needReference qualifier that use in the Variable of the record producer. Variable- model_id . Variable Set - cards Variable: model_card.to my mo...
Hi, I have a list type widget which shows records from a table. I also added a dot-walked choice field (from a related table) to this widget. If I want to update the dot-walked choice field, I got the 'Security prevents writing to this field' warning...
In Instance A, when I navigate to a module, the list screen of table is displayed. When I click New, I can see a form screen, on which some sections contain related lists with other tables. What I mentioned above, I want to copy all to another instan...
Hello Everybody, I would like to ask about the issue we're facing when a user is not able to see the widget's content in Customer Information within CSM Configurable Workspace. With the admin role, I can see it. Important to mention is that we are no...
Hi. We have the issue described in the KB article below whereby an email (from a Voicemail number) is triggering the 'invalid address' filter. It appears that I need to create the business rule script detailed in this article. When email headers cont...
Hi I want to make attachment mandatory based on condition which is working fine.(on portal)here is the codevar mode = g_form.getValue('mode'); if((mode == 'eft')&&(this.document.getElementsByClassName('get-attachment').length == 0)) { ...
How to move the completed story to old sprint which got inserted in current sprint by mistake in 'rm_story' table ?
I have the following line in a MID Server Powershell script file: D:\putty\pscp.exe -v -i D:\keys\private_key.ppk D:\temp\*.txt $scp_destination When the script is executed by the MID server, it hangs when it gets to the above line. Any idea why? Any...
Hi, We have a use case where the business requirement is to display a greeting on the service portal homepage that changes based on local time, and always displays the logged-in user's name. So far we have the widget's server script configured as suc...
Hi all I want to show/hide an instance of an 'icon menu link' widget on our Service Portal, but there is no condition field available on the instance form for this widget (I have looked at form configuration but there isn't one).I've done this on oth...
Hi , I have a custom table . in state validation i should restrict x role users to delete the attachment in the record of the custom table . Can anyone help here how to achieve this .Thanks,
Hi, We have a requirement where we need to enable pinning or prominently displaying parent articles at the top of search results, as a way for users to have an overall guide for specific business processes. The pinned articles, however, still need to...
