Difference between Clone Rollback vs Restore from Backup?
What are the differences between "Clone Rollback" vs "Restore" from Backup? Any pros and cons between them?
Forum Posts
Apply color on hover over the card base container/container
Hello,I'm attempting to modify the color of the card base container (with an interaction set to Click) when a user hovers over it. However, in the UI builder, the CSS style only accepts code within the *{} selector. Standard CSS code isn't functional...
In Notification how to get History of work notes in incident
Hi All, I have requirement how to get history of work notes in incident. we should want to display all work notes in the Notifications which are mentioned in the incident. Thank you.
Show Variable box from the RITM form to only ITIL users.
I need to Hide variable box from RITM form and it should only visible to only ITIL users.How can i achieve that?
Journal entries added when activity field changes
Hi, Where is the logic/code that adds a comment to the activity stream whenever a configured activity field changes. For instance when the assignee is changed the activity stream get a new comment stating field change from A to B and this was done by...
Tooltip is disabled in User Preference
Hello, We just upgraded to Vancouver and we got an issue: Tooltip is disabled in User Preference We do not have this issue in Tokyo and Washington version, just Vancouver. Do you know how to enable it? Thank you in advance! VancouverTokyo
Search on the MyIT portal is not working as how its expected
I've updated this KB0078444. This KB as as title: How to Request an normal change, and usage multiple tags: RFC, Request for Change, RFC form, RFC template, change, Normal, Enhancement, Non-standard, Change Request Form, Standard, Standard Change, Ch...
Schedule Report to include the requested Items numbers as links
Hello All ! I have a report that has a list of the requested items pending approval by the users.I have scheduled this report which sends an email to each user reminding them to go to a dashboard to approve their requests. Would it possible to includ...
Creating Dynamic Content Block for Interactive Filter on label name field
Is it possible to create an interactive filter based on tags? Ive been following an article from the forum that showed creating a dynamic content block, but it is not working (code below) . The outline was to create a dynamic content block for an int...
How to integrate Custom chat GPT with servicenow
Hi, I have integrated chat GPT with servicenow but now i want to integrate Custom chat GPT with servicenow I have created Custom chat GPT and added My question and related answers to it.I have tried same procedure for integrating but it is not workin...
CSM - observed one case was resolved by system in servicenow instance
CSM - observed one case was resolved by system in servicenow instance.Case was created by 20-03-2024. and there are back and forth between requestor and assigned to user.when case was auto resolved by system, it is in ''Awaiting info' state. Can I kn...
URL
Hi All, I have a requirement to create a UI action that inserts a new record, then opens that new record in a new tab. In workspace 'action.setRedirectURL(recordGR);' works perferctly, but not on the backend. In the client side script I followed an ...
send approvals based on country selected
Hello,we have a MRVS, wehre we have a list collector variable called"country", which is pulling data from "core_country" table. now, when a user selects "china" and "indonesia" respectively the approvals should go to china approval group and also to ...
Custom ChatGPT to be integrated with servicenow
Hi,I have created Custom GPT and added My question and related answers to it, Now i want to Integrate my Custom GPT with ServiceNow.Can anyone please help me on this.Thanks in advance.
Import projects from xls using Import data sets and Transform map
Dear all PPM experts,I am using Vancouver version and trying to import projects from xls (template downloaded from servicenow)I am uploading projects from 2 lists (i.e. 2 different xls) - first is parent project list xls. The second is sub project li...
