Hi Community, I'm seeking advice regarding the performance improvements from reducing the number of Business Rules (BRs) in our system. Currently, we have about 40 BRs, and we're planning to merge multiple BRs into one where they are the same filter ...
I'm working on implementing the Idea Portal. Whenever I navigate from the create/edit idea page to the view idea page in the portal, I get this following error message. The widget has not been edited. I've gone into the widget to see when it displays...
I have created a script include which is used for an integration, running on change_request table. There I have added one condition - if(gr.getElement(fieldName).getED().getInternalType()=="glide_date_time")value = gr.getDisplayValue(fieldName);elsev...
I want related incidents to auto-close when I close the problem they're related to. There's an OOTB business rule on the problem table that appears to do this: SNC - ITIL - Close Related However, after activating it, my related incidents still aren'...
Hi All, I'm a new, upcoming ServiceNow admin for our company. I have a personal developer instance that I work in, and was curious if it's possible to clone the company's production site to my personal developer instance, so I can make changes there...
Hi Everyone, I am working on a use case for a scoped app.I have two Business Types. If a business type is submitted, then it is determined by the fulfillment team a transfer is is required that also will need approval after the transfer. Is there a w...
If a user types their reply in the activity, it updates the activity and reloads the page.Is there a possibility to avoid reloading the page when the update happens in the standard ticket configuration tabs?
any body can explain step by step...it will be help full for me....and for other new users alsoCan you please explain it step by step.................i saw previous posts also, but i didn't get any thing ..
Hi,I have an existing workflow with sub workflows attached using Join activity. I have also called a flow designer(which is triggering multiple tasks) within the workflow.When the workflow tasks are getting completed the RITM is getting completed wit...
Can we update the Excel Sheet stored in temp Table when we Submit the Main Form?
Hi Team,We are trying to download mass attachments from Contract module, we have tried to download the attachment in sys_attachment table but we are unable to find the contract module table in the sys_attachment table. Can anyone guide us how to down...
I need to hide no longer required records in approvers in change request, I have set a default filter for that, But if I manually remove the default filter criteria for No Longer Required from the list this looks to apply permanently and the filter n...
Hi community, I’m having a url redirection issue after clicking the "OK" button when inserting an attachment. servicenow redirects me to the sys_attachment table instead of redirecting me to the current record. Does anyone know why this happens and h...
Hello guys! I am facing the issue described bellow:I have a requirement that is taking an HTML field from a series of CASE TASKS in ServiceNow and CAPTURE just a snippet of this data, using the SUBSTRING javascript function. Misteriously my custom ac...
To trigger Email notification by displaying all kb articles based upon catalog items when an requested item is closed
