Can anyone please help me to write BR script:INC form is having field "caused_by".When this field is having any change CHG in it, then that CHG should go in review state.please find the case below When an Incident is reported because of the Change, ...
Hi, How to see the Risk Assessment module?I can't see it in my instance. I can only see Risk Conditions in the Change module. Thanks
Hi @OlaN,Can you please help me with the workflow where, suppose a request is sent for approval. A group member approves it. The requirement is to see the same request can be sent back for approval again (state as Requested). I tried for it, but not ...
Hi all, while I am trying to create a breakdown source discovered item table i need to select resource tag in a filed the field type is list it there on form but i am not able to select do anyone why it is not selectable Thanks,
What are the benefits of storing the majority of an Application’s server-side script logic in a Script Include?a. This makes execution faster.b. Only run when called from a script.c. The script logic can be hidden when the Application is installed fr...
In my CD app there is a reminder notification that is being sent out via daily scheduled job to the approver to approver pending records. Notification is working fine. However, the link in the notification mail which takes to the approver to the pend...
Hi All, Please let me know If any one have integrated ServiceNow to control M integration. Please share useful links and documentation links. Thank you
Hi guys, does anyone have any working solutions for how to roll-back manual approver approval records? Detail: As part of our revised change workflows we have a 'Manual Approver' activity stage within an approval co-ordinator because of the need to a...
Dear All, I have one case in which I am ordering two items at a time by adding to cart. The two items are one is Hardware and another is software. The Hardware & Software items always takes the Line Manager approval and then proceeds ahead. The Softw...
Hi all, Im trying to learn what is the OOB functionality for the request approvals.Any tips on that subject?
Hello - I am working on a UI Action on the Incident table that will create a new record in a custom table and copy specific fields, attachment(s), work notes/comments from an incident. I have all of this working, however there is also a requirement...
Hi. We have been trying to troubleshoot some recent issues where Managers and Locations (both reference fields) on user records are not getting updated via AAD user provisioning - this has worked until very recently. When checking the mappings, we fo...
Hi,I have a requirement to make an ATF for problem record where state=closed. The logic is to have a non-admin user find a problem record where state=closed and then try to change its mandatory fields like Impact, Urgency etc and save it. The result ...
Hi Everyone, There is a custom UI Page for Attachment Dialog (On Click of Paper Clip Icon) in HR Case table and Want to apply this same functionality to another Custom table. How can I apply this UI Page to other Custom table? Thank you,Balaraju
Hi All, How I can create report on who all have seen any particular KB article. As kb_use table view count is different than actual view count displayed on kb article. Thanks