I've been reading about Gauges, Widgets and Gadgets, but I'm afraid I don't understand what the difference is.Can someone please explain the differences and when you would use one verses the other?Thanks
Hi All, I am trying to unlock URL field but i am not able to do. I wrote onLoad() client script Table name: u_documents Field name: u_url var data = g_form.getValue('u_url'); var unlockControl = g_form.getControl('u_url_unlock'); alert(unlockControl...
So we use Orchestration for a few things in our instance. We use the out of the box Add User to Group, Update AD Object, another custom activity, etc... What I am trying to do now is a custom Powershell command to pull back the names of the groups a...
I want to create a test that checks if attachments are successfully being added and submitted with an incident using ATF? Is there a test step for adding attachments or can it not be tested automatically? Thanks in advance.
Hello, I have a Date/time field [u_kickoff_start] in the Task [ticket] table that gets populated by the last Updated [sys_updated_on] based on some conditions. Requesting for a script to change the display in [u_kickoff_start] to show the time as 00:...
Hi All, I have below code in my scripted REST API. But in case if there is comma missing or some invalid format, system should generate error. How can I handle it? JSON.parse is not generating any error messages in try-catch blocks. (function process...
I get this exception when attempting an update operation for a problem record. "Parameter at position 2 is not set" By position 2 what does it mean? Is it the second field that I need to check? Can someone provide details and speak to the signific...
I’m having an issue where every time I do “Apply remote changes” from Studio I cannot select an application other than “Global” via the application picker until I get an admin to reload my user record from an XML export. I’m assuming that something g...
Does anyone know how i can test a function within an script include using a background script? Function: getLibrarians: function(className) {// default return valuesvar librarians = null;var users = [];var groups = [];this.users = null;this.groups = ...
Hi, Need to write a Business rule where asset Display name should update with model display name for all the assets. Even when we create new assets. Below is the background script I have created, should I use insert and update After business rule on ...
Using Helsinki:1) You are in a list view and select 'Configure->List Layout'.2) You select an available list item that is a reference (example 'Assigned to') then click the 'Expand selected reference field'3) You select some field that is in there (e...
Created a business rule which runs on cmdb_ci_computer(for now) and when I set the CI to decommissioned I want that value to be set on install status on the CI and the asset. This currently only sets that value on the asset (from the CI). Anyone know...
Hi I'm using a script include in my filters so the format is: "Sys_ID is" -> javascript:myFunction(); However, when I try "Sys_ID is" -> javascript:myFunction(query) where query is an encoded query from a related list, it doesn't work. Does anyone ...
In 2018, we had to redesign our delivered HR Case [hr_case] table, adding additional fields based on Category [category] and Subcategory [u_subcategories] fields, toggled by UI Policies. As an example, here in DEV I created a ticket for one of our ca...
HI, As an incident manager, I am not able to Propose Major Incident when incident state is in Resolve or Closed state and showing Message : Action not Authorized. How do I make it Authorized so that it can propose as Major incident even in resolved/...
