Need to generate the report on AYS based on assignment groups and reassignment groups on how much time spent an the tickets and count of tickets.Example below:Incident On From Assignment Group To Assignment Group Duration1-Jun AS1 AS2 20 minutes2-Jun...
I'm building a flow in the new Workflow Studio and in previous version I could run a test and in Flow Designer to check my work and see the results of each action in the Flow. The "Test" button is still there but the nice debug output in the Flow d...
I want to add the next button control in KB article where end user can read the topic /section 1 in KB and then click on next (button or link)to view the next section of KB article.( all this is within single KB article) However I am unable to do so ...
Hi All, Visibility of activity stream to post comments in approval record in employee center. This is not visible to all the users who doesn't have ITIL role may I know where it configured how to override it. My requirement is to make the comments se...
My PDI has been offline for days now. The message on the home page says "Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available." I have clicked the 'Get Notified' button several times and it says it will no...
Hi All, I am trying to update the RITM Requested for field with the "opened by" variable. I need help with the background script to check and update a bunch of RITMs.var grSIOM = new GlideRecord('sc_item_option_mtom'); grSIOM.addEncodedQuery("request...
Hi All, How do I get to the report_view ACL? I checked in ACLs but I don't see it.
Hi, I have a Business rules that increments the integer values if contains initial keyword, but the problem is it will increment until 8 and goes back to initial number. I have below code. (function executeRule(current, previous /*null when async*/...
Dear All,Can someone provide an insight of how we can get the field Type for the fields in a Client Script?something similar to the below code we use in Server side scripting.var glideElement = current.getElement(fieldName); var descriptor = glideE...
Need to generate the report on AYS based on assignment groups and reassignment groups on how much time spent an the tickets and count of tickets. Example below: Incident On From Assignment Group To Assignment Group Duration 1-Jun GroupA GroupB 20 mi...
The "Opened by" field in the RITM and the "Requested by" field ( Custom field )in SC Task should be same. What is the solution ?
When a user responds to a closed case, I want to send a notification to the sender so that they are aware that case was not created on their behalf.
Hello,I have a Slush Bucket that displays users name. The below variable is storing the user sys_id. Could some one please let me know I can display the user name instead of the sys_id. Thank you. var values = slush.getValues(slush.getRightSelect()...
Hi,When the user is in the process of completing the problem task, a pop-up window should appear on the screen.I am encountering a pop-up window that keeps appearing on my screen.I have compared the UI script with PDI, and I can confirm that they are...
Hello, looking for help to fix this script to include if the ritm is assigned to the current user, enable attachments: function onLoad() { //Type appropriate comment here, and begin script below if (g_form.getValue('approval') !== 'approved' &&...
