Does anyone have experience with CSM Case types where the customer wanted each case type to be their own scoped application? If so, does that make it more complex to convert Cases from one type to another across scopes by simply updating the table na...
i calling an api endpoint to get an oauth token back. i need to pass through the body the : username,password and grant_type. I am following exactly what works for me in a powershell script but i keep getting "invalid grant type" when trying to do vi...
Is there any work around for slush bucket?
Hi all, I have a requirement to map string field value to a reference field. That means source field will contain string value ( eg : Name of business area) but the target Field is a reference field. Is it possible to map string field to reference fi...
I'm curious if I'm able to do this. I want to create an notification email script. That retrieves the device(s) assigned to someone in my comp_device table. However, in my table a person can be assigned multiple devices. Each device being its own rec...
Hi Everyone,I'm not sure if this requirement is possible or if so how much effort it would take. Currently when tickets are assigned, a user selects the search at assignment group and they select the desired the group name. Is it possible to also vie...
I created new dashboard and shared to one user. But user is unable to see data in dashboard. Data is showing empty and dispalying message: "Report visible only to a specific user or group"Plese suggest how to overcome this.
I need to add variables that display on the RITM form to display on the catalog task. However, I need the same variables to display on the catalog task form or in description field. After going through google as well as community blogs I have found ...
Hello,Can someone tell me if I am able to use a Create trigger when the status of the record is closed in a flow or is there a way that I can script a trigger? I am trying to set a trigger on closed records that will retrieve attachments when applic...
Hi, I am trying to remove/hide option from catalog client script ONCHANGE but not working any suggestions function CallBack(response) { var answer = response.responseXML.documentElement.getAttribute("answer"); var user = JSON.parse(answer); if ...
Hi, We have 2 different sources which automatically import into the cmdb_ci_computer table. The issue is that i want one to be the primary source and not get overwritten with information from the other if it differs, but want to be able to pick and c...
Hi Team,I have a requirement to block 700+ emails to create tickets in service now. I tried with email address filters but it is not working, please suggest the best way to ignore all IDs. The list contains different domains. please suggest any idea ...
Hi All, We have SLA discrepancy observed and want to repair SLA for 750 SCtask ( in sc_task_sla)Need help with a Script to execute the bulk SLA Repair and update. Any feedback on the same will be highly appreciable. Please Note : The changes needs...
I am in need of a simple tutorial on creating dbase views using multiple tables. Do NOT want one of the NeedIt tutorials. I get so many hits when I search, its mindboggling, and difficult to sort through. Can someone point towards a simple tutorial ...
I would like to develop a flow for RITM, so that when the last task is completed, it automatically closes the RITM. How can I do that?