Resolved! @Mentions no longer working?
I love this feature to quickly add a user to the work notes. However, it stopped working for me!? Is there a way to disable it perhaps? Maybe a user preference?
Forum Posts
Custom Requirments CMDB
Hi Team,I want to auto populate the values of description and Choice field based on the server's name having a name SerA001 when inserted in the server table and when the 4th letter is "A " then it should pick the value of description from data look...
Move VA topic from one instance to another.
Hello Experts,I have created a topic on my PDI in global scope and moved that topic to another instance.but I am not able to access it. I have attached a screenshot for your reference.please guide me thank you in advance.
Add to Update Set Utility version still not updated after committed.
I downloaded Add to Update Set Utility v8.1, preview, and committed in our sup prod but still showing the old version of Add to Update Set Utilityv7.0 which we installed back in 2021. Does anyone know if I missing a step? Thank you
Resolved! AWA: End user waiting forever when the only live agent rejects
Hi all, Use case:Let's say I have only 1 agent available, and you have set the timer for an agent to accept chat in 3minute before it is rejected by timeout. Problem:The user waits indefinitely Question:How to go about this problem? We would like t...
Unable to load headers from the XLSX data source ( scheduled import job: XXXXX)
We have a data Import that is failing only in Production with the following error on the Import set : Unable to load headers from the XLSX data source ( scheduled import job: XXXXXX) whereas , the front end when excel is loaded throws the following e...
How to create test cases , test steps and test set in test management 2.0 using Gen AI
As a developer how to create test cases , steps and test set in Test Management 2.0 using Gen AI ( without manual intervention ) Step 1 : - find the all required tables - for test case creation we need Test Version(sn_test_management_test_v...
Copying $po_receive for modification
We have a requirement to modify the $po_receive page to include additional identifying information such as a short description of the product. The $po_receive page is an angular page and we're unable to edit it. Is there a way to copy the page so w...
Resolved! Import Record Handling Issue
Need help on an issue. So I have a data source that imports from csv attachment, transforms, and updates a table in my instance. The data source is updated with a new spreadsheet each week. My issue is that if a record in the ServiceNow table is no ...
Schedules Into Dashboard
I am trying to build a way for others to put in a change request that will transfer to a schedule (dashboard). We deal with disaster recover which includes table top exercises, failover/fail backs and maintenance. I'd like to build a function that...
incident_update
Hi AllPlease tell me what is this table "incident_update".I am not able to find it in system.
Resolved! Change the fields displayed in CSM Portal in the my lists section
Good Afternoon, I am currently making some changes to the CSM portal, and I'm working within the "My lists" area. Basically I want to change the fields that are being displayed when a user clicks on All cases or My cases etc. How can I do this? Ki...
AI Search for virtual agent chat
Hello experts, I am currently implementing AI search for my virtual agent chat and facing some challenges, hoping I'll get my answers here.1. Is there any way I can show the AI search results based on the relevancy score? There are certain scenarios ...
Resolved! Cancel button doesn't set state to cancel on parent form
Hello,my cancel button on the portal widget is not setting the state to cancelled on the parent form when it's clicked,I need the cancelled state of 107 that is on the parent form, table name "x_g_duas_abm_contract_action_review" to be set once a us...
Resolved! How to modify a related list condition in Service Operations Workspace
Hello Geeks, We have recently started configuring Service Operations Workspace in our instances and I was able to configure all the incident related list's in the SOW view as how it shows in the default view. We have mentioned a filter under affected...
