Resolved! how to send email notification to change task owners when change task is cancelled?
how to send email notification to change task owners when change task is cancelled as a result of Change request getting cancelled?
Forum Posts
Resolved! Question on sc_task table field
Hi All,I have one requirement on sc_task table, I have created one custom field on sc_task table "New Email Address" and this field should be visible on particular task.so here i have written one ui policy and add condition (item is new hire request)...
Resolved! Attachment Validation based on extension on Native UI Change request form
Hie All,Please help me out with below queryhave to write a validation for attachment for Change Request form, my requirement is if category is " Software" and Risk is " Very High" then when user tries to save the form, he should get an error as " att...
Reporting - Two different "Titles"
I happened to notice that the title on one my reports is different than a field shown lower. (1) I need the lower one to read verbatim to top one. (2) Top field is obviously called, "Title". What is that bottom field called? See Attached Screen sho...
How to identify which scheduled tasks in Flow Designer are linked to which customer?
We want to see Company as a field in either the Flow designer header of those specific scheduled tasks or in the flow table so that we can see a list of those under each company/customer. With these identified Scheduled Tasks related to a customer a...
Resolved! Passing URL to Classic UI catalog item
I'm having trouble passing values to catalog item.I have created an UI policy which redirects to classic UI catalog item with variables in URL. The client script on cat item, which should retrieve parameters, seem to run before the URL has changed fr...
Can we make the custom view as the default view in CMDB?
Hi all, I have a requirement to create a custom view for all the principal class. When people are accessing the table it should redirect to the custom view. And also allow them to change the view if they needed. How can we achieve this? Labels: Tha...
Modification of Propose Major incident
Hi,When we click on "Propose a Major incident" button a pop up appears seeking worknotes and business justification. I need to add few more fields along with this two fields. Since its OOB, am not sure can we add additional field in the pop up or how...
Restrict assignment groups based on account on case record.
Hi Team, I need to restrict the assignment group field on case record.If account A( 'account.u_partner_owned=true') is selected on case record it should show A assignment group.If account B('account.u_customer_owned=true') is selected on case record...
Configure Default Login page
Hi Team,I created a Custom Login page 'sp1' and I want to make this page as my default login page while entering into the ServiceNow URL. For example if we enter navpage.do or login.do it should redirect to the 'sp1' login page.Can you please help me...
Remove already available user criteria from the list collector for the selected catalog item
Hi there, I am having a requirement where user can select the user criteria from a list collector type field to apply to the selected catalog item but list should not show those user criteria which are already applied to the selected catalog item in ...
Resolved! SN Reporting - Advanced Options?
HelloI am creating Reports (Reports - View/Run)When I get to the Configure Tab, I show only Group By,Additional Group By,Configure function fieldHow can I find the missing items under my configure tab (See below for what my co-worker can see) A co-wo...
Source request button only visible for admin/procurement_user roles
Hi,I am trying to make the 'source request' button on a catalogue task visible for anyone with a role I have just created, called u_tialis_asset. The condition that specifies whether the ui action 'source request' is visible on the catalogue task is ...
How to add the parent record in the child record related list using scripted relationships?
My requirement: Need to add the parent Case record to the Child SIR-related list. if anyone knows how to add it using relationship please help me with it. Thanks in advanced!
Resolved! Workflow Approval User
Good day friendsI'm in a bit of a dilemma and quite confused. I am adding a level of approval in a workflow by copying an existing one that 100% works. On our Change form, we have a list for IT Approvers. I will state that the entire workflow if ex...
