Resolved! Activating Flow Error
Has anyone come across the error seen on the attachment while activating a flow? Any resolution steps/ideas are much appreciated. Thank you in advance.
Forum Posts
Attach excel/csv file to catalog item to populate and validate the data in MRVs
Hi All, I have a requirement where I need to populate the MRVs using an excel/csv file. right now we can populate only up to 5 entries manually. Although I can change it using system property but that will be impact globally. So I need to populate th...
Hide the categorized tabs in AI Search Result
Hi All,Is there a way to show all the results in one tab that is 'All' in AI Search?I have configured kba, catalog and case table in the search profile on my dev instance. The result that it shows on portal after a search is as below: What I want is ...
Record Visibility in ServiceNow Variables ( BO ) : sys ID vs. Labels
Hello Community,I am facing a peculiar issue with my ServiceNow instance. There is an item with a normal field type reference on a custom table that does not have any ACLs. The problem is that some users are seeing the sys ID of the records in the BO...
ref qual advance.
I need to completed reference qual, i need a computer name and i need to filter the information. what is wrong with this? javascript:getComputerList()+'^hardware_status=in_use^ORhardware_status=in_stock^model_id!=a58b49ef1bb0c0508189a8233a4b...
Resolved! Notification help
HelloI have 2 custom tables One is courses and the other is called enrollment. I build the workflow to schedule job to send out a notification reminder 2 days before class starts. I'm able to send out the notification to the teacher that they owned f...
Need help in Service Portal
Hi Expert's , I am reaching out to seek your guidance as I embark on my journey as a beginner in Service Portal scripting. I am particularly interested in learning how to design a portal that displays the total price dynamically alongside a submit b...
Resolved! Simple Business Rule from the task_sla table not working
Hi! I'm seeking help with the below business rule. I need the business rule to run after the record is updated. I'm trying to automate the closing of demand tasks that have breached SLA. Any help is greatly appreciated!
Resolved! Email sent from Agent Workspace
Hello developers, I have a couple of question regarding sending an email from Agent Workspace. 1. If I send an email from Agent Workspace, when someone replies to that email, will it automatically update the case/request or will I need to create any ...
addInfoMessage on Knowledge Article View
Hello,I'd like to add an addInfoMessage / addErrorMessage box when viewing a knowledge article - in view mode, not edit mode.The reason is, that if someone follows a direct link e.g. from an e-mail to a knowledge article that is retired I'd like a bo...
Problems creating an If/Else separation in flow designer for a variable question from ingested email
Hello, We have a New Hire email that is ingested into Servicenow. This email has several questions that are filled out by the hiring manager. The questions all come over and are tied to Single Line Text fields. We are creating a flow in Flow Desig...
Resolved! Catalog Available on Backend (Platform) for Agents
Hello developers, Quick question, is there a way to have record producers available on the backend for Agents (not employees) to submit a case? I know that this functionality is available for the Service Catalog but is there a way to make it availabl...
How Service Portfolio Management Availability related to Digital portfolio mgmt?
Hi All,How is Service Portfolio Management (SPM) Availability related to Digital Portfolio Management (DPM)?How do these two work together?What is the purpose and how do the customers gets business value from integrating these two products?Thanks
What is meant by Servicenow APM/SPM/Integration skills
Hello Community Greetings!! I am looking for meaning for a term I came across called "Servicenow APM/SPM/Integration skills" . What does it mean by APM/SPM/Integration skills in the context of Servicenow ? Is it a skill of servicenow developer posses...
Resolved! Closed incidents showing when "Active" is true filter
I have 3 "Closed" incidents which show up when i use the "Active is True" filter condition - any reason why this is the case? these should not show as active
