Has anyone experienced a situation where a scheduled export set gets stuck in exporting state and thus the file does not go to the MID server?If so, I would appreciate recommendations for handling the situation or the possibility of investigating the...
Hi All, I am passing dateTime field from client script to script Include and in the script include I am adding days in that dateTime field which is setting restting my time to 00:00:00 onChange Client Script ----------------------------- fun...
I'm not clear on the difference between global API's and scoped API's. I think I may still be struggling with the concept of scope in general. Does anyone have a clear, concise, general explanation? Thanks.
Hello, Suppose I have a scope1_table and I made it configurable (allow configuration checked) and added UI Policy or client script in scope2. In that case, I'm facing issues changing any field properties (for example to hide a field) defined in scope...
Hi,My SLA is currently showing "in progress" even though the ticket got cancelled. because I forgot to give the cancel condition. Now I added cancel condition, but still the ticket's SLA remains in "in progress" stage. How to change it manually?beca...
Hello,I'm currently learning about Business Rule Scripts, but I've encountered an issue. While the business rule runs on sc_req_item table without errors, it fails to correctly populate the 'requested for' name in the 'sc_task'.Can someone please hel...
Hello,This is for learning purposes. We are planning to add new fields to the RITM form. Please let us know if the new added fields will be overwritten after the next ServiceNow upgrade.Thank you
Hi all,I'm currently working on building a Data Stream action for an API that supports pagination. However, I've encountered a couple of issues.Firstly, the API returns the following response, which includes an array of user objects:[{// object conta...
I'm having trouble visualizing the cumulative count of users in my ServiceNow reports. The graph shows the same number of users created each month for the last twelve months. I'd like the graph to display a running total, where the user count for eac...
Hi All,Looking for a solution to hide the preview record icon from the related list view for a backend form as below (highlighted yellow).Thanks
It is easy to reproduce in PDI in Washington. Create a 4 question survey of all required fields. Pretend it is a long survey so you fill in 2 fields, SAVE, so you can come back later come back later to complete. The problem is, the SAVE button acts l...
I am trying to write a script where I will get all active contacts associated with an account, then if the contact does not have the "itil" role assigned, I will set the user_name field to be blank. I have the following snippet: function hasRole(user...
I have created a scripted web service, which has put and post methods. Put method itself calls an import set API. This scripted web service is being used by a third party application asynchronously. Issue is if they send multiple API calls it goes i...
Hello developers, Quick question, is there a way to allow duplicate names on the core company table? The background information is that I manually uploaded several suppliers to our environment. Many suppliers have the same name but different supplier...
