Hi all!We have in our instance SSO enabled. We have configured a custom Identity Provider, which works perfectly if we use the instance url or the instance url/sp. The users are redirected to our SSO page. And when they are logged in everything works...
When we check-in to a Walk-up queue via the check-in screen, a new record is created on the wu_context table. This records holds the information that is used to build the queue displayed on the Walk-Up Queue screen.However, when we submit an interact...
When editing a page of a modal i am getting below issue
I need to send two dynamic parameters to the endpoint for querying. I confirmed that the token works properly. However, it returns no value, and when debugging, the endpoint remained unchanged without a value passed. getACTIVITY2: function() { ...
Hi I'm trying to hide a choice from a list in the HR Agent Workspace. I know that g_form.removeOption only works in UI 16 and not in the workspace.Any idea how to hide it/remove it from here (onLoad)? The yellow highlighted choice shouldn't be visibl...
Hello, I've a requirement where I need to automatically create a change request from a catalog task. I've a catalog task in a workflow named 'change request catalog task'. On this task I'm asking assigned to user to Input below fields var chg = new...
Add a catalog to the service portal and only access the catalog by sysid only via url? I do not want the catalog searchable. I have Accessibility blank. For example access the catalog https://ssapredev.servicenowservices.com/sp?id=sys_id=1234567Than...
Why is the "Show realtime updates" checkbox in the Edit Widget options on the Dashboard not appearing for Bar and List report types? Is it only available for Score reports?
Hi, I have encountered this defect where if a user tries to search a deleted article, it is still showing up. Do I need to configure something here or is this an expected behavior? On platform view it is already removed: On portal it's still showing....
Hi All, I am trying to create a De-Escalation button for the Escalation record itself, however have been running into some issue with the code presumably? This works on the Case but I would also like to give the option when on the actual record but c...
Hi experts, I have a problem when trying to add variable editor to a custom task table.By details, I have a record producer, which creates a record in Incident table. After that, I want to create a task in a custom table, which is extend 'task'. In t...
Hi All, Looking to create a generic flow designer. Basically, created a custom table with rules on when tasks should be created with the below view: Type of Request (Input)Type of Application (Input)Short DescriptionAssignment GroupSequenceAddAAdd AG...
Hi all, I have implemented some checkbox variables on a catalog item form. The second checkbox, when checked will display additional checkboxes below it. Now that pushes the third checkbox further down even when the additional checkboxes are not visi...
My company uses Global Tags to identify the intended IT audiences for their KB articles. (i.e. Help Desk, Technicians, Analysts, Engineers, Management). The tags display on the Knowledge Search Results page (see screenshot). Edit: For clarification, ...
Hi everyone, Our company is in the process of migrating all user email addresses to a new email. My email was updated today and I realized I couldn't login with my old email and had to use the record I manually created as a back up. (firstname.lastna...
