Hi Guys, I am planning to build a custom application in ServiceNow PDI. This project will help me brush up on my designing and development skills and leverage ServiceNow features like Business Rules, Client Script, Script Include etc. I want to creat...
I have a workflow for a catalog item that is supposed to:1. Create approval2. If rejected, wait for opened_by to add a comment to the RITM3. Rollback to the approval process4. Repeat until approvedHere is this script on the Wait for Condition activit...
I have the sys id of the group , but i have a reference field and i want to set the default value to a particular group such as help desk , i just placed the sys id directly in the default or is there a different way
Hi, We are currently using 2 different SAML IDP's in our ServiceNow instance and are testing the Multi-Provider SSO module to provide SSO seamlessly for users coming from both IDP's. Referring to this flow: https://docs.servicenow.com/bundle/orlando-...
I am trying to look at possible solutions for automating a process - When a requestor adds metadata to the fields of a Service Now ticket I now manually have to copy and paste those field entries as values in my code and create a Pull Request (PR) on...
I have create a metric for the benefit plan table, and also create a database view for the metric table and project table. now i am creating a report for the data base view. the issue is i am adding updated by column in the report,if i click on the u...
Hi everyone,I am having an issue when trying to mark an article as Helpful or Flagged it, KFT is still getting triggered even though some properties are set up like below.Or it also happens in a case when I gave no rating but marked article as Helpfu...
I am currently making a service portal and one of my icon links is for a knowledge base. I have already made a custom knowledge base called Car Issues. When trying to configure it, the only options for knowledge base pages are along the lines of k...
I would like to know why ServiceNow has a default setting that restricts editing multiple comma-separated fields from the list editor. Below, I included the provided solution, but it doesn't explain why they were block or the risks of enabling it. ht...
My Organization Wants to take an approvals in Assess and Authorization level for Standard Change Request.We have out of the box standard change managment where standard chnage is skipping Assess and Authorization levels. How to accomplish this requir...
Hi All, I have been given a task to create 70+ new field/columns on the HR profile field.Is there a way to create those column by uploading excel or import sets? Thank you in advance!
I have a requirement on a catalog item to restrict the date variable a person can select to be the last day of the current year. I'm guessing I'll need to write a client script but I'm not sure exactly how to go about checking that it's the end of th...
Hello,I have a custom field called "Confidential" in Catalog Task (sc_task) table.I would like this field to be editable only from users with a specific role "srm".I have created the following ACL for this field, as shown below: There are no other AC...
Hi, We are currently making necessary configurations to our employee center. Is it possible to change the default drop down on the 'Topic Content' widget, so that the filter is automatically set to 'Requests' instead of 'All'? Can there be anythi...
Has anyone excluded the sys_properties table? Do you find it useful? There's been a few occasions where our clone has broken things b/c a dev or test system property was overwritten by prod. Instead of writing bunch of data preservers can I simply ex...
