We have several complex forms that include multiple UI Pages. We just upgraded to Istanbul and we're looking to convert our CMS portal to the Service Portal. I've seen lots of posts about how UI Pages and UI Macros will have to be replaced with v...
Hi Connection, I'm in the process of collecting snow improvement/ best practices of my new personal program. Need your support, if any you have done in the past which eliminate nonvalue added step in the daily process it may be in any area support de...
Hi All,Around one requirement we need to create ritm based on string filed value like user can add multi user ids on this filed (hr234;hr235;hr236), based on particular hr id create separate ritm for each Hr id.So How can I achieve this requirement a...
1.Rollback Required – Choice field (yes or no) before sc_task 9 (ritm will be closed )2. Rollback Remarks – Text field• If the rollback is requested at any point between SCTASK 1 and SCTASK 9 before or during grace period, then remaining or following...
Hi Connections, I wanted to learn what are the benefits of using update source instead of retrieved update set for update set deployment of upper instances. Best Regards,Rafmine.
Hi Community experts, Presently, there are problem states designated with a value of 1 for "open" and 4 for "resolved," alongside other values. A new requirement has come to maintain these existing values (1 and 4) while deactivating the others and i...
Hi everybody! I need to display a confirmation pop up in a SR when the user click on Submit. In the pop up it should say "Are you sure you want to continue?" and there should be 2 bottons as Continue or Cancel. So when they click on continue the sr i...
There is a Catalog "Report an Incident" and under that there is field "Watchlist" and the field type is :List CollectorSo the end user wants that to add more attributes in the Watchlist field like: EMAIL ID,DEPARTMENT, MANAGER, LOCATION .As there mig...
HiIn the below screenshot there in the list component number CHG00001 is getting blue color I want to change it to red color how can I change itThank you.
It's a bi directional integration we have a issue for planned start date and end date on change request In rest message we have given query parameter as below for both planned start and end date "u_end_date":"${u_end_date}","u_start_date":"${u_start_...
Hi there,Recently I found an issue that the kb article validation is happening when we are creating the article it will give alert msg if the valid to date is selected less than the current or greater than 365 days. it is working fine till there.Init...
Hello,I'm looking for the following implementation. I have a catalog item with 5 tasks. I'm using variable called Variant. I need this variable to be populated with different value based on the following conditions:1. If value of Variable A is Test +...
Following a recent PEN test, it was advised that a large number of comments were made on a case from a single client.The comment was: "It is recommended when an excessive number of requests is sent within a short time, requests are no longer handled ...
Is there any way to add two links to 'show help' icon bar:1) one link will redirect to open a specific catalog item request?2) second link will redirect to create an incident populate automatically few fields
Hi Developers Community, I have been working on a requirement, where I need to find out the backend configuration of the option 'Export to PDF' which is on any ServiceNow dashboard, at the top left corner we have an option called 'Export to PDF' unde...
