Auto Attach child incident on incident form
Hello All, How can i attach all P1 incident to a child incident related list if channel is select as chat in main incident form?
Forum Posts
I need to highlight list of tasks in hr case where the attachment is added for the tasks.
Hi ,We have a requirement like ,field "upload_document" in sn_hr_core_task is set to success or failure based on the attachment added .So If I open the hr case then the list of tasks will be displayed and I need to highlight the tasks ehere the uploa...
Limit access to the "preview this record" button by roles
Hello community,I have been experiencing some difficulties with the "preview this record" button in records (please refer to the attachments). I would like to limit access to the button based on roles, making it either read-only for users or not visi...
Resolved! Regex - Starts with specific text and ends with number on Change
Hello, I am looking for a solution on below - There is a field in the catalog item in which the user should only allow to enter specific text (STARTS with "ADA") and ends with a number. No special symbol is allowed. This should be an immediate respo...
Make only certain question choices in a variable visible on the portal
Hi everyone! I have a variable called "status" which is read only in the portal.However, I wondered if there was a way to only show the status if it certain ones, else show as "in progress" For example: I only want Unassigned, Assigned, Waiting on Cl...
Resolved! Short description is showing instead of number of Story in slush bucket
Hello,We have Agile2.0 in our instance. When we are trying to add stories in Release form, when we click on the Edit button, in the slush bucket, a short description of the story is showing instead of the number on the left side. Does it is a bug in ...
Service Portal directive 'sn-record-picker' response is slow
We are using the Service Portal directive 'sn-record-picker' in our portal. However, the response time is very slow in iPad devices. The response is better in Desktop browsers.Our instance is in Vancouver Patch 5 version. Any reason why the response ...
Mark field true if List type field Contact is added
I have a List Type field on the Account table called Incident Contact (u_incident_contact). It's configured for the Reference table to be the Contact table (customer_contact). So, multiple Contacts can be added to this field. What I want to do, is cr...
table relationships foreign keys
Very simple question. Just took the self paced development class. I want to rewrite an Oracle APEX app in Service Now. So baby steps. 1) I created two tables and loaded them container server2) server points to container with column contain...
SecOps documents and effective Youtube videos
Hi All,I am a beginner in the ServiceNow SecOps space but I want to become an Expert or Master in the SecOps areaPlease share any ideas and useful documents links and videos,Providing your input to enhance my knowledge in the SecOps space will be app...
REST API
Hi all,While using REST API is it possible to not have sys_id in the end point rather we can add it in body and update the target record.Thanks.Modify a recordPUT https://chepdev.service-now.com/api/now/table/{tableName}/{sys_id}Request Body{"u_work_...
Virtual Agent Popup Content - Unable to add an attachment
I am facing an issue where users without the admin Role are unable to add an attachment via the Virtual Agent Popup Content dialog box. When the window opens, there is no 'Add File' option. Please see difference in experience below: User without admi...
questionare on CSM
Hello, On CSM - I have a request to make a kind of questionnaire / guided form based on the answers there would be a different following question. Playbooks might not work as the activities work only one after another. Decision trees is my last reso...
UI builder Next Experience Landing Page Approvals
Hi All, When someone selects approve action in UI builder -Next Experience landing page it gives us a pop -up.My question is how to edit this pop up and configure it according to our requirements.Attached the screenshot of the current pop-up. Let me ...
ACL's
Hi,How can we create write operation so that no one can write the particular table record?Thanks.
