We recently created a new variant landing page for CSM/FSM workspace. When attempting to redirect to the main landing page it seems the page is caught as a dashboard/tab? I see the URL goes from /now/nav to /cwf/agent. This causes users to be unable ...
Hi everyone, I am trying to bypass mandatory fields on a change record when the "Cancel Change Request" UI action is kicked off. Currently, when someone clicks on Cancel Change Request (our UI action) it forces the user to complete all mandatory fiel...
I want to restrict some groups of Incidents to only its group members and the incident creators. I have found the below KB and it is working only for the group members, but the incident creator is unable to see the created incident. I have tried addi...
Hi, We are facing some issue on the incident three strike policy when we kept incident state as on hold and on hold reason kept as strike 1 and 2 and 3 manually an notifications will be triggers but here we are doing some automation if the user does ...
Hi, Is there a way to get the list of flows or actions using a particualr mid server in a report or using the script? Regards,Sunil
Is there a way to create document tasks for an IT process? Within HRSD you can create an HR template that then triggers an document task to the user to fill out a document within ServiceNow. We would like to duplicate that functionality to an extent ...
I have a server that will catch links to old broken URLS and redirect it to a knowledgebase article. That's all well and good, but I'd much rather have a quick script update the URL and print it as a clickable link instead. As psuedocode: function on...
I figured out why my script wasn't running - it was, but ONLY when someone is editing a KB article - not when they view it. I'm trying to write a script for the viewers of the KB, not it's editors. How can I make that happen?
Hi Team please help!!!getting error as g_form.getParameter is not a function in portal.function onLoad() { // Check if the user is not an admin if (!g_user.hasRole('admin')) { // Get the current sys_id from the URL parameter var itemSysId...
There is a client script used to build the html editor from scratch (Embedded Help Tiny MCE Override) but it will lose the insert media & image functionalily in servicenow I need to add a custom action only in Publication. Is there anyway we can add ...
Hi, I need Help.I have a case wherein I am using a virtual agent topic which has multiple images uploaded to it via images component utility.Now everything runs fine until instance gets cloned. As it clones all the image gets broken and don't show up...
Hi All,My requirement is, When I will "Reject" any approval, there should be a popup window with "Rejection Reason" textbox.Once I entered rejection reason and hit on "OK" button then the given reason should get captured/update in Approval form's "Co...
Hi all,I found this article to copy task comments to the requested item: Copy Task Comments into Request Item HistoryWhat I have been asked to do is copy any work notes/comments from the project task to the parent project.I've create a business rule,...
Hello All, I'm trying to write a maintenance rule for event management that would add all the servers with a maintenance schedule attached into maintenance from an Alerting prospective. I have most of the rule in place but I see an issue. The Date/T...
hello all,i have a requirement where I have to create a report based on priority changes on incidentfor this I want to create a metric definationhow ever I want to restrict the definition in a way that it should create a metric instance only when pri...