Forum Posts
ATF - HRSD Mega Menu
Hi,I have a condition where in I am unable to test the Mega Menu in the ATF. Could you let me know the steps on how I can test the mega menu through an ATF.
Resolved! Duplicate Knowledge article number
Hi All,I need help, That I need a Business rule to change the Duplicate Knowledge article number into a new number.Can any one help me
Copy Request short_description to Requested Item short_description via workflow script
Hi All, I've created a script that is run via the workflow to set the Request short_description to what has been entered in the summary variable.I'd like to now copy what is in the Request short_description to the Requested Item short_description (d...
ServiceNow Integration with Microsoft Teams for Major Incident Management
Hello All, I am looking for some video demonstration or Microsoft/ServiceNow document that talks about the integration between ServiceNow & Microsoft Just for Major Incident Management. Could someone share if available?
ServiceNow Change form where Change requestor can add/remove any documents post change in authorise
Hi everyone, I have an task-related change request table. We currently have an issue in the ServiceNow Change form where the Change requestor can add/remove any documents post change in authorize state. Can you please help this one? Thanks,Vamsikrish...
How to add custom Scoped table tickets into a custom scoped Knowledge Base?
I have a custom-scoped application with a table inheriting the incident table and acting as an scoped application incident management system. I created a knowledge base on this application's scope but I don't know how to create KB articles from ticke...
UI POLICY & DATA POLICY
What is the brief difference between UI Policy and Data Policy
How to restrict records in Database view using before query business rule?
Hi Community,In the below database view, I want to display certain records based on a condition.Condition:- If in one location there are multiple Membership Status, then only Membership status starts with 'Member' can be displayed on list and other r...
Deactivate ITSM OOTB emails
Hi, I am new to SN, my requirement is to deactivate(set = false) to all OOB ITSM email notifications.I am trying through fix script on notifications table: var gr = new GlideRecord('sysevent_email_action');gr.addQuery("active", true);gr.addQuery("ca...
Generate a Report monthly data of users who has already raised a request for catalog item
Hi team, I am new to Reports I need to generate a Report and share for monthly data of users who has already raised a request for specific catalog item. how can i achieve this ? thanks in advance for your time and support.
UI Builder Action Assignment - Can't Submit Form
Hi, I'm trying to create an action assignment in UI Builder for a configurable workspace. It should be an email client for users to access in the action bar on a record. However, when I go to create it, I get the error message "The Following mandat...
how to load and call the javascript file into servicenow business rule
Hi ,From My Application I have written 3 JavaScripts files which used to call a Rest API.I wanted to call the same Rest API from ServiceNow Through Some Business Rules so that I dont have to write the Code again.What is the way to use the same javasc...
Incident caller autopopulate
HiHere I want to populate caller field in the owner field(referring to user field same as like caller field) what ever the incident number populating that caller should be populated in the owner field.I tried reference qualifier in the owner field -...
