Hello, We have an integration between ServiceNow and a chat application inside of our organization.Currently the integration connects to both sides (chat and ServiceNow) with the API, the connection to ServiceNow API is using admin credentials theref...
Folks, I've created a form to add users to a group. The user variable is a list collector, because they can select more than one user. The problem is when I created the workflow, it's not reading the list collector variable, I already separated "for ...
I created a custom table that extends Case [customerservice_case] table, and created a read ACL to allow external users to view it.However, the external users still cannot view the records on the data table widget in CSM Portal.Is there any OOTB ACL ...
Hello Devs, We have a string type variable in catalog item. And we want that variable to accept only integers greater than 8. I am using below regex in my script and it does not accept any number greater than 9. But I want that variable to accept any...
Hi guys,I have a UI Action client-server. Can I use GlideRecord object? It's a good practice or I have to use GlideAjax with Script Include?Thanks,
Hi All, I am looking at restricting child hr groups so that they can only view the cases within their groupe.g. Group A to only see cases assigned under Group A groupGroup B to only see cases assigned under Group B groupGroup C to only see cases assi...
I have a PA indicator that runs a job at 2 AM and gets all Incidents assigned to a particular group On Yesterday. If it matters, it's using the metric_instance table and the assignment group duration metric, the Created On field. It collects the data...
We have several record producers that contain two yes/no questions. One question asks if the transaction is state-funded and the other asks if the transaction is a ledger project. We would like to add tags to to the submission based on what the user...
Hello Everyone, I have written a business rule in sc_req_item table. Using it, I want to update the value of a field which in sc_cat_item. u_qty_available_in_warehouse is the field name I want to update. I am attaching the snap of the business rule....
Hello,URGENTI require a fix script to bulk update category field of the published knowledge article. Yes, I'm aware of (glide.knowman.versioning.enable_minor_edits) this system property but our organization is not allowing us to enable it so i requir...
Hi All ,Kindly let me know how to control duplicate records Script include : test test2:function(){ var _strXML = '<results probe_time="1633" result_code="0"> <result> <output> [{"number":"12345" ,"status":"A" , "pcstatus":"DRILL" , "op":"654"} , {...
Hello,Could someone please help review the code? It is not working. The purpose of the business rule is to allow users to see records that are assigned to their team, but not records assigned to other teams. Thank you. When to Run: Before, Query(fun...
Hello, I want to be redirected to the same page when click on E- signature approve button. Is that possible? note: currently it redirects to previous update page Thanks in advance.
