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Need help in Dynamic Content

Hello everyone!I created a new Dynamic Content for my Issue GRC Dashboard, to do a filter using a OR condition on my own reports ... It's working but I'm facing a problem when a try do a filter in Reports with "Group By".. It's appears "No data to di...

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Email Receiving is Non-Operational

Hi folks, Can anyone please advise in the Email Diagnosis settings page, the Email Receiving section is showing Non - Operational, however, when the page gets refresh a few times, it changes to Operational even the Receiving settings appear correctly...

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georgechen by • Kilo Guru
  • 5349 Views
  • 6 replies
  • 3 helpfuls

Cart Item records were inactive on sc_cart_item

I had an edge case where a user added two items to their cart, then later tried to remove them using the Clear Cart button. Somehow this resulted in the records on 'sc_cart_item' just deactivating instead of deleting, so the Cart header menu was stil...

Alex307 by • Kilo Guru
  • 716 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need help on interactive filter report conditions

Hello,I have been spending many hours trying to get the interactive report filter the correct data. As of now, I'm still could not get it right.  I only want to displays "Request Item" and "Change Request" from the dropdown list. Thank You Here is th...

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Radhika11 by • Tera Contributor
  • 5390 Views
  • 24 replies
  • 10 helpfuls

Incidents paused for x # of days with no activity

Vancouver Patch 8 Is it possible to create a report showing incidents paused for, let's say 60 days, with no activity? How can I tell the last time an incident was updated by a user (i.e., exclude updates by system)? That is, I need to generate a lis...

mah1 by • Mega Sage
  • 586 Views
  • 5 replies
  • 1 helpfuls

Resolved! Request and response message body truncated

Hi All, My request and response body is getting truncated in the log statement. I changed the field dictionary size to 4000 and also updated system property for logs but still its showing only 1000. Even I tried to display it in alert statement getti...

Khanna Ji by • Tera Guru
  • 6031 Views
  • 5 replies
  • 1 helpfuls

Spaces are auto trimmed in Single Line text variable

We have requirement where if a user enters any space or special characters in "Single Line Text variable" then we need to show a alert message saying "Spaces and Special Characters not Allowed."However I am able to handle the special characters and i...

Resolved! Service Portal: filtering CIs based on CI relationship

Hi, I have the following problem: in the Service Portal I want to present a list of CIs with the 'Data Table from Instance Definition widget'.I can do it with the proper table (for example APPLICATION) selected. How can I limit the found CIs to the o...

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View non-searchable Catalog Item URL

We have a catalog item that was designed to be accessed when a users selects a link which gets information from the parent request, which forms a link to open the URL and populate specific fields. All of that is great, but I want to be able to send a...

Export to Friendly XML

Hi guys, just sharing a small tool to whoever finds it useful. Feel free to use and modify as you like.Export Update Sets with friendly namesFeatures:Form link to export completed Update Sets from the form view(both single or batches)List choice to e...

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