Hi all,On some HR cases, the updated_by fiels is updated by a person.This person don't save the case, no modification has been done. She have only opened the case.I can see in several cases the info message concerning the new Fulfillment Instructions...
Recently, I created a mindmap exploring the different encryption offering on the Now platform. This mindmap dives into various solutions like CLEE, CLE, FDE, and Edge Encryption, breaking down their functionalities, key aspects, and considerations. W...
How do I include date range in Service Portal?I have a custom widget for "cmdb_ci_outage" table. I want to include a search using the date. It should be in the range of three months. Not sure how to do this. Any suggestions?I am interested in somethi...
Hi,I'm sending email via flow designer. And i want to know how I can add Link to that record of incident.I used ${URI_REF} but doesn't work.Please write the answer in breif.Thanks
Hi Team, I am trying to configure the approver details of the RITM in the mobile app but I have failed. I have tried to create a dynamic record screen segment but failed to fetch approver details. Can somebody help me with it? RegardsAnirban
I'm configuring several forms of Software Asset Workspace. I would like to show "Preview selected item" (i) button of List type field, but I have no idea how to show the button. I added "no_view=false" to Attributes in Dictionary Entry of a List type...
Hi All, We have made all the variables of a specific catalog item editable on RITM form. Can we configure a button to manually lock all the variables? Thanks & Regards.
Created a template and when our techs are clicking the link at the bottom for the template and applying it, the knowledge article suggestions that usually are provided by typing in short description vanish, any ideas around this?
Afternoon all- Haven't posted in a minute, but was working on creating a business rule to fire when a field in the incident form (Assignment Group) is populated by another rule when an insert is executed. I created a BR, and am calling a Script incl...
Has anyone deep dived into View Rules and how they're supposed to work?Can multiple view rules be added with different order? Or does the trigger of one rule discard all other rules?My initial thought was that they function similarly to Business Rule...
Can someone please share step by steps how to bring count of assigned surveys on portal.Its showing 0 as count in "My Survey". If I click on "My Survey" I can see survey assigned to user. I want to show the count of surveys assigned to user on portal...
Hi All I need in the incident table:1. Create a new view named: manager view2. Create a new choice field called "selected view" (contains 2 options: default view, manager view)3. When selected view = manager view --> The view of the incident will be ...
Im trying to retrieve with an reference qualifier and my client script the department head of the department selected in my configuration item and fill it in manager field in my CI but It doest work : var EmboardingLibrary = Class.create();Emboarding...
Hi, I'm working on a workflow. On my Case form there is a field called 'JSON Output'. I'm trying to get it into workflow by using run script. However its returning empty. Can anyone help where I'm wrong. Run Script: var CaseRec = new GlideRecord('sn...
I did this query at 8:23am and it does find a change task that has a due date at 8:15am as displayed in this picture using the condition of “Due date relative after 90 minutes ago”. When I try to be more specific in my time frame and change this fro...
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