var category = g_form.getValue('category'); var attachmentValue = g_form.getValue('u_file_attachment_1'); var assignmentGroup = g_form.getValue('assignment_group.parent'); alert("assignmentGroup:" +assignmentGroup ); if ( assignmentGroup==='xyz'...
Hi all, There is way to show filters and breadcrumbs only for users with particular roles using script include or by configuring list control for a particular table. But in this way we can configure for only one table at a time. Is there a way where ...
We have a widget for Questions and answers in different languages. We are in the need to sort the question based on user's prefered languages. if the user's preference is English then all the English questions will be sorted first and other language...
Hi All, I have one field 'xyz' which is date/time field.I need to validate this field that it should not exceed one yeari.e, if today is 03/11/2024 , the field value can be any date before 01/11/2025 . it should show an error message/ abort the actio...
Hi all, I hope you all are doing well.I am thinking of utilising ServiceNow to log the investigations we need to do, document to update, things to handle.The idea is then to utilise people on the bench to pick those up and investigate or take require...
Hi Everyone,i wanted to add cards on the Configurable HR agent workspace landing page, there are 3 cards by default : i.e. SLA at risk, High Priority Cases, and All cases.I wanted to add more of there cards within the same row, but .it would be reall...
How to use the customer central in CSM? what is the benefits.
I have added customized questions on review_request UI page for Request Exception. These questions are visible for 'Mark as False positive' and 'Close' popup as well. How to hide those questions for rest of the two?
Hello Team, How can I remove Unsubscribe link from email that are triggering from Servicenow to users?Is there any difficultly i have to face if i remove that from email?How unsubscribe will work if any user click on that ?
Hi all,I have an issue in the SLA. The case is in resolved state and the corresponding SLA is paused till case is closed.Issue: The business elapsed time and percentage shows incorrect values. The agent has only worked for 19 minutes but it shows 11 ...
Hi Team, I have been trying to edit the current configuration of workspace. Currently when incident is closed the email option in workspace is visible. how can i make it visible only when state is onhold and onhold reason is awaitin...
Hi All,My requirement is "f the approval from the Supervisors is not responded. After two days a reminder will be sent. If two days after the reminder was sent the approval state is still in “requested” a new approval should be triggered to the Supe...
Hi All,When I add some text as additional comments my BR is triggering and changing the state of request item to work in progress from pending user info. But, when I add an attachment as additional comments instead of text, BR is not triggering. How...
Hi!I am trying to setup a guided tour for CSM Portal. I put type custom and in the context csm?index.do. I have tried to put the entire URL of the page in the context, but it doesn't work properly. The problem is that the page loads, but with that na...
I have a requirement to hide "Closed Skipped" and Closed Incomplete" options on an SCTASK List View (see picture below) when the "State" field is selected for update.Is that possible using an OnCell Script? What is your suggestion to fulfill the requ...
