i have a customer req to extend the scope to 30/60/90/180 and 365 days. I already have email notification being sent based on event fire for 30/60/90 Now should i copy the same and create one for 180 and 365 ? I am not sure how to check how these eve...
As a MyIT Admin, I would like the "Create New" button for the CI table for Closed Changes to be removed. Once the change record is closed the record should not be modified. Can this be done in the conditions field? If so, how would i do that?
HiI need to write ACL to read all the incidents of logged in user own incidents and if he is mentioned in watchlist and incidents of all groups he/she is memberof. Thank You.
I created a new read-only role which works fine. However, when a user with that role tries to search they can only search the live messages table and not the table they have read-only access to. I granted the role access under the global text search ...
Hi Experts, Need to add 3 strike rules in RITM- like if state is waiting for manager review then notification need to sent to requested for manager until manager added comments. if manager added comments after 1st notification then notifications need...
I created an email in my 'Logic and automation' of my application, I managed to format the email so that it is sent to a specific user and assign a Google email to him, but he doesn't send the email, what's left for me to be able to send ? Shouldn't ...
I just want to delete this post but it won't let me
How to validate the address with USPS while submitting the form
Hi, I am trying to create a database view that will give me all the SLAs linked to Incidents, where the Incident doesn't have an Incident Task related to it. I am struggling trying to do this using a join. Does anyone have an idea how I can do t...
I am fairly new to scripting, so go easy. I suspect my problem is probably pretty trivial. I am taking my first pass at creating a UI macro and running in to a problem with getting results from my GlideRecord query to show up when I add an info mess...
Hello - newbie to SN and coding here I've been given several examples of scripts to use, but I have one situation where I need the following to happen:Example: Customer's main office is Frankfurt, but is traveling to Berlin. Customer is requesting...
We have 3 record producers [on incident table] whose purpose is to show kb articles to users using contextual search feature.But, somehow users are ordering that item from service portal using 'Submit' button which they are able to see. We want to hi...
https://dev217204.service-now.com/navpage.do instance is not working for me
How do I remove these following options in "Knowledge Bases Browse" widget? 1. Ask a question 2. Actions Thanks
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