Hi, Where is the logic/code that adds a comment to the activity stream whenever a configured activity field changes. For instance when the assignee is changed the activity stream get a new comment stating field change from A to B and this was done by...
Hello, We just upgraded to Vancouver and we got an issue: Tooltip is disabled in User Preference We do not have this issue in Tokyo and Washington version, just Vancouver. Do you know how to enable it? Thank you in advance! VancouverTokyo
I've updated this KB0078444. This KB as as title: How to Request an normal change, and usage multiple tags: RFC, Request for Change, RFC form, RFC template, change, Normal, Enhancement, Non-standard, Change Request Form, Standard, Standard Change, Ch...
Hello All ! I have a report that has a list of the requested items pending approval by the users.I have scheduled this report which sends an email to each user reminding them to go to a dashboard to approve their requests. Would it possible to includ...
Is it possible to create an interactive filter based on tags? Ive been following an article from the forum that showed creating a dynamic content block, but it is not working (code below) . The outline was to create a dynamic content block for an int...
Hi, I have integrated chat GPT with servicenow but now i want to integrate Custom chat GPT with servicenow I have created Custom chat GPT and added My question and related answers to it.I have tried same procedure for integrating but it is not workin...
CSM - observed one case was resolved by system in servicenow instance.Case was created by 20-03-2024. and there are back and forth between requestor and assigned to user.when case was auto resolved by system, it is in ''Awaiting info' state. Can I kn...
Hi All, I have a requirement to create a UI action that inserts a new record, then opens that new record in a new tab. In workspace 'action.setRedirectURL(recordGR);' works perferctly, but not on the backend. In the client side script I followed an ...
Hello,we have a MRVS, wehre we have a list collector variable called"country", which is pulling data from "core_country" table. now, when a user selects "china" and "indonesia" respectively the approvals should go to china approval group and also to ...
Hi,I have created Custom GPT and added My question and related answers to it, Now i want to Integrate my Custom GPT with ServiceNow.Can anyone please help me on this.Thanks in advance.
Dear all PPM experts,I am using Vancouver version and trying to import projects from xls (template downloaded from servicenow)I am uploading projects from 2 lists (i.e. 2 different xls) - first is parent project list xls. The second is sub project li...
Whenever a caller updates the incident form short description , the custom field i created flagged must be checked true . What should i use to make this happen.
I want the flagged field (custom Field) to be checked true , whenever the caller of the incident updates or add additional comments on the incident form. How can i do it using business rules. Please help me in this.
Hi All,In the OOB create incident inbound action there is no any attachments related code but if i send any mail with attachments those are attaching to the incident record. while i am trying with my custom inbound action email attachments are not at...
Hi,I need all the Incident records from One Instance to another Instance.Which method is good for this? Thanks,Subash
