Hello, I want to create report on SLA details on case table.But case records are created through record producer and it has variable editor and variables on that case record.on report its not showing variables in report.can you please suggest how i c...
I need when the assigned to is empty in incident the flow go to end .how I check that ?And if I put user in assigned_to he will get the request for chat first ??Please help
Hi All, I have created a widget which displays list of applications as shown in the fig. So when I click on application, a UI page should visible as a popup with the same application logo and name. Could some help me on how to achieve this?
Hi,I don't know regarding the REST API's can anyone help me out in performing this.Task: Write a Scripted Rest such that when I Consume it from POSTMAN, it shows Todays created records in JSON formatGive me the complete script or any video links for ...
Hi,I have requirement to create incident record if Catalog task is not closed in 14 days from the day its created. Once Incident created it should also send the notification email to recipient. Any help would be highly appreciated. RegardsUtkarsh
'Sub category' a custom field on the form view in hardware table is not visible to users who don't have 'y' role, even in list view although the 'sub category' has a value in it, it is showing blank for users who don't have 'y' role. i have checked ...
Hello ServiceNow community. I am a bit new to metrics and not that great with scripting. I am looking to create a metric that would essentially report on consecutive responses from the caller, watcher, and anyone else except for the assigned to. For...
Hi team, I am trying to send the variable "a" data in "SC Catalog Item" widget. which is a response of the request created. I need to send the sys_id of the record created by this response object. In client controller:c.data.reqsysid = a.sys_id; In ...
Hi all, I am trying to highlight the form section's name because when the form section is highlighted with certain color the background name of the form section is not clearly visible. Attached screenshots for reference. Below is the onChange Cli...
Hi, There is a requirement to change the color of the specific menu item in the CSM Portal. I cloned the OOTB menu widget and tagged it to the menu, but I am getting JavaScript console errors for the angular templates I have added in the cloned widge...
Hi All, Basic Interview script : If we want to close `bulk RITMs when the condition is static (Encoded query) and its associated sctasks then we can use this script. If flow designer is option then we can use this background script: var ritm = ne...
Hello developers,I need a suggestion as if it is possible to make custom variable visible on RITM once task is closed complete(this variable will be visible on catalog task).Any help is appreciated, Thanks!
During some experimentation on my PDI, I noticed that users I stripped of all roles can be asked for approval with the "ask for approval" action in Flow. These user can also see the approval-request and approve and reject, in the plattform, the appro...
Hi Team, I have created a map page to track Assigned To's location. How can I attach it to sn_customerservice_task form? Regards,Amit
Hello, I've a condition where only 1 SLA response need to be attached to ticket. I've achieved it using condition set as 'reopened count is 0'. However, for resolution, I've condition set as below which I need help with:-Once the ticket is resolved, ...
