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Resolved! current.canWrite does look where exactly in ACL?

Hey everyone,short question on Scripts together with ACL. We do have our update incident inbound action script that will update the current.comments whenever a mail is received and adds that mail.This shall work everytime, regardsless if the user is ...

ehgebla by Giga Guru
  • 3720 Views
  • 5 replies
  • 0 helpfuls

g_modal.showFrame in Workspace

Hi all,  I'm working on Agent Workspace and I have a client script which open a UI Page with g_modal.showFrame() method.My issue is that in this UI Page (in client side) I set value of a field using g_form.setValue("field_name", value), but on Agent ...

Resolved! MRVS Catalog Client Script

Dear Community,I am encountering an issue with the g_form.submit() function in a ServiceNow catalog item. Here is the scenario:I have a Multi Row Variable Set (MRVS) in the catalog item, which includes a variable for entering User ID. Upon clicking t...

SO10 by Tera Contributor
  • 1794 Views
  • 2 replies
  • 1 helpfuls

Resolved! Reg: translation of the umlauts characters like ä ---> ae ë ---> e ï ---> i ö ---> oe ü ---> ue etc

Hi Team, I have solved  translation of the umlauts like below code working as expected switch (field) {                case "name":                case "managed_by":                 {                    var keyCapry = capry_util.serviceNowToCapryFiel...

Community Alums by Community Alums  
  • 2207 Views
  • 6 replies
  • 1 helpfuls

Resolved! getDay()

Hello!Irun simple function on background script. var today = new Date();dayOfWeek = today.getDay();gs.print(dayOfWeek); Today is Thuesday so I suposed to get result like "2" . but I receive "1" , did I make a mistake somewhere? why is that?Thanks for...

true/false field showing 0 as default value

Hello all,I created a true/false type field with choice as drop down with none.After creating the field for existing records it was showing 0 as the default value instead of none.How i can fix it.Thanks,

Ak8977 by Tera Expert
  • 2775 Views
  • 2 replies
  • 1 helpfuls

Resolved! change the default logo and background image in ESC

Hello Everyone,We would like to replace the logo and background image in ESC with ours.Could anyone let me know where are these images stored.I could not find it in system images. Thanks & Regards,Renu.

Renu4 by Tera Contributor
  • 8662 Views
  • 9 replies
  • 2 helpfuls

Flow Designer visibility failure

Hello guys.After upgrading our instance from the Tokyo version to Vancouver, we noticed an impact on the Flow Designer visualization: In summary, after executing the flow successfully, Servicenow changes the name of the subflow to "payload" (I don't ...

Maximum number of MRVS rows

How many rows can MRVS add?Also, if there is a way to set an unlimited number of rows that can be added, please let us know.

MiY by Tera Contributor
  • 4624 Views
  • 6 replies
  • 3 helpfuls

How to check Excel headers and contents

Hello, I am looking for a new Excel application.We have a requirement to check the content of an Excel attached to a catalog item in our system.I would like to parse the Excel attached to the catalog item and check that the correct template is used a...

MiY by Tera Contributor
  • 2055 Views
  • 2 replies
  • 0 helpfuls