I realize ServiceNow has adopted the KCS methodology and with that alone, I'm thankful! My question is around the definitions between knowledge vs content. Discussions are happening as to what information should go into ServiceNow and what should b...
Hello everyone,I have seen articles and other discussion with the same question, but I haven't found a suitable answer for my question.Most of the answers say to Set the versions to OUTDATED instead of RETIREDhttps://www.servicenow.com/community/deve...
Hi. I am receiving a pop-up that reads, "Undefined", every time I open an Incident in a Workspace.Same issue on Agent Workspace and Service Operations Workspace.This only occurs when opening Incidents. No other record types are affected. I suspect a...
UpdateTasks();function UpdateTasks() { if (current.sys_id == '') { return; } gs.log('Current user ID 1'); var tasks = new GlideRecord('sc_task'); tasks.addQuery('parent', current.sys_id); tasks.query(...
Hello, I want to display categories as a dropdown (with no subcategories) instead of them appearing in a panel view like they appear now. So now, instead of selecting category from the side panel (which will be removed), user should have a category ...
As a Knowledge Product Owner, I'm seeking for guidance on what levers typically are pulled when approving a "new" Knowledge Base. Why? If a business unit in an organization wants their "own" knowledge base versus using the can read option - is ther...
Hi,I need to have base url our instance name, because , as we have 3 instances, we cannot hard code links. (I can't find a way to use ${URI} or ${URI+} in blocs in templates)Regards,
Hi, I'm trying to write query in the URL string sysparm_query that uses the OR operator. I'm trying to select all incidents that have a category of "A" or "B". In SQL, I would write the query like this, select * from Incidents where category = 'A' or...
Hi, I have a requirement where i want to import data using FTP method and i want retrieve a single file, in the file path how can i give a file path where i want to retrieve a single file among multiple files .
How to send email notification with physical attachment I have used this below script in email script notification, but its sending the attachment as link but i want to send real attachment in email please guide me how to do notification var eve = "...
Hi, I am messing around with the Now CLI and the Now Experience Framework to see what it is capable of. I have managed to download and set up the CLI, create a project and create simple components. I have tried introducing an external library (Chart....
Hi, We have a UI page which can be printed to PDF. When the PDF is saved and then opened the document contains a header and footer. The header contains: ServiceNow top leftThe query in the URL top right The footer contains: [page number] of [total pa...
I am trying to create a test that opens up an incident then creates a child task for that incident. However I do not see how I can replicate what I normally do manually because related list ui actions do not show up in the "Click a UI Action" test st...
I have a requirement to update the HR Case based on the reply received and change its status to Closed or WIP. When the case is set to Awaiting Acceptance, we are sending email notification with 2 options, accept and reject. When the user selects Acc...
In Scheduled Data Export, the following settings were made ・Enable delta exports is checked.・Delta on or after is set to Updated (sys_updated_on).・Run : Periodically・Repeat Interval : Every 10 minutes At some time, a record is created in the target t...