I am trying to run a report where I would like to see the following interaction data: ChatsInbound CallsOutbound Calls I can run a simple report to gather all calls and chats using the following filter: State: CompletedOpened: Yesterdaystype: chat o...
Instance is showing in Mobile View by default even though I'm using desktop/laptop. For all users whom are using this instance it is showing like that. How to change the view to Desktop-view again?I tried adding ?sysparm_device=desktop in url and it ...
Hi,When a KB article is attached to an incident the additional comments is updated with KB article content and notification is picking up the entire code tag instead of link.How can I fix this issue? I want KB article link in the notification.
we have two variables in record producer one is country reference to country table and state referencing to state table. In country table we have list of countries and in state table we have country field referring to country table and state field ha...
Hi How would i Show Alert message on creating an incident record it should display the caller's location. By using g_scratchpad in BusinessRule and client script..
Hi I want to create an incident document where it will contain everything related to incident different sources to create the incident. how to create incident with the help on contact type like alert etc. Please guide me how can I achieve it as clien...
Hi Community, how to hide variables if we have two choices one is High severity and another one is Infrastructurebased on selection of each will show respective variables now if we select high severity under, we have another select box variable calle...
Can you please tell me what is the UI Action for form context menu.
Hi Community, I have created one record producer for create a new form in employee service center but i need to show below content on above incident severity variable Could you please suggest how to add content on above incident severity variable in...
Hi all, Can anyone help me with the below query.How to configure Incidents caused by Change Related list in change form. Thanks,Satya
Hi All, What are the Pre-requisite to Implement CMDB in the organization.What are the ways external ways that we can get data in to CMDB.How to successfully implement CMDB for a client . Is there any process or documentation related to this kindly sh...
Hello all, I am unable to map CI from portal to Incident ?what am i doing wrong any please help me on this
How can I change the EC Portal Header and Nav Bar color?Please guide me step wise.
I have had an issue with one particular instance for a couple of weeks where the Script Debugger has started hanging. It correctly stops at breakpoints but clicking any button in the window does nothing. Ie. not play/pause/step into/step over. Eventu...
Hi I have created a flow in flow designer when I navigated to executions tab and the when I clicked on the particular execution it is showing following error.How can I resolve this issue?
