Hi All, I'm creating a flow designer wherein the trigger is inbound email that will generate an INC record once it received the email. My question is how can I get the incident number to populate the incident number in incident task table as well as ...
I can't seem to find how to enter logic or build criteria on groupings. I would like to view all the tickets or cases entered by users, only if they have entered 2 or more tickets that month. From there I would like to create a report and dashboards ...
I have a task where it states Section 1: Verify HR Application and Demo Data Installedand have been trying to find out many possible ways to install it but cannot find any simple solution to install these plugins can anyone please provide the right i...
How can we disable a user from going into their settings and turning off their notifications? (Gear icon -> Notifications -> Allow Notifications) Is it possible? I am aware that I could mark the emails as mandatory but that simply does not fit our b...
Hi all,I want comments to be updated in requested item when an attachment is attached with the details like :Attachment added to $RITMNumber$. File name : $Filename$ by $Createdby$ at $created$I would prefer a insert Business rule. So when attachment...
I am using a copy of the report widget to post a calendar report on our portal. Everything is great except it won't display the name of the month at the top:But when I run the report in the report module, it displays the month and year. How can I get...
Hi All,I am trying to update a reference field to empty for all records.I tried filtering and update all on those records to make the reference field empty.
Hello, Implemented the ability to create surveys using "SNC.AssessmentCreation().createAssessments" in PDI.We have implemented the same in the production environment, but it does not work with an error. The application scope is different between PDI ...
If there are 100 users who are on boarding into the company on a particular day, HR creates onboarding requests 100 times.Is there any way to place 100 requests at a time with different users details?
Hi, When creating a knowledge article from incident, the article will be saved as Draft when the incident is closed, and in order to publish we need to go to the article record and press publish.Instead, I am looking for a way to directly publish the...
Hi Community, we have created a DB View, which combines incident, kb_knowledge and m2m_kb_task tables. This way, we can do a lot of good reporting on how knowledge articles are being used when working with incidents. Here's how it is built:Looks as i...
We utilize the Interaction module for our service desk to essentially create task records based on the customer need. With that in mind, we would like a time card to generate for the Assigned To on that interaction record so we can track time being w...
We are trying to send an attachment using multipart/form-data in postman and get this error:{"error": {"message": "Failed to create the attachment. File part might be missing in the request.","detail": null},"status": "failure"} The same is working f...
Hi Experts, I have the following scheduled job script. Essentially, it will check records that are about to expire and send an email to the owner of the record. What I'm trying to do is when there are multiple records belonging to one person, I want ...
Im trying to write a client script which takes my current time and a current choice from a choice field ive named (Timezone) and then calculate the time difference based on the zone (Pacific, Atlantic, Central etc) and add or substract the difference...