I have a requirement of throwing an error on the transform maps when the excel fields are not matching with defined source field name in import set. For example, I have Allocated in import set but user has uploaded it has Allocated GB during transfor...
I have a custom scoped application that inherits from the incident table and provides the incident functionality. This is done so to restrict multiple departments using the same instance and need different choices, categories etc.We have a requiremen...
Hello Experts,We have two variables based "1" 2nd variable choice list will visible and its a List collector variable. 2nd variable choice lists created on the application table "cmdb_ci_appl". Requirement1We want to add approvals based on the name a...
Events from dynatrace returned with status code 500 . What might be causing the issue
when Logic Monitor is sending events to ServiceNow they returned with error 500.
Hello everyone I need help solving a very specific use case. So I have a MRVS with list collector variables. What I am trying to achieve is with the list collectors, a user can select records and also input values that are not records, I know this is...
Hi everyone, Scenario:I have a situation where, when a specific catalog item is submitted within the RITM there is a specific task that requires the RITM to be converted to a CHG ticket. The converted CHG ticket gets added to the Related List - Chan...
Hello Experts,I have a requirement to show popup window once user with a specific role login.Have written below script, but it didn't work, can you please help me here? UI Script: Globalvar ga = new GlideAjax('ClientUtil');ga.addParam('sysparm_name',...
I have a custom scoped application inheriting from the incident table. This application only needs one state for closed so we kept that as the state 6 resolved. However, we realized that the global rules are automatically changing the field values to...
I have this modal, is a default action, but i need to change the action "Add Selected" script to update the selected records.that is my action THAT IS THE CODE FROM BulkAddIncidents Class var BulkAddIncidents = Class.create();BulkAddIncidents.protot...
Hii Everyone my requirement is in list view of table , for example in incident table i add tag field for that tag i make one new tag , name is network , now i make one excel sheet in sheet there are 5 records with description , short description and...
When we're managing variables from within a record producer, we can access the variable content with "producer.variableName", so we can set something else based on a variable value, i.e. current.category = "something" + producer.variableName; The abo...
I'd like to close 200 tickets but without sending any notifications. I can't disable the notifications for this process due to some conflicts. Is there a way to write a script or any other way to update all these records without triggering the notifi...
Hi Team, I have doubt regarding the Change success score (historical) job where it is mentioned Relative and Fixed. I have requirement where they want to run teh scrores from 1/11/2023 till date to show the data in Change Success Score indicator on ...
Is there a way to create different Catalog Task Titles based on the variables that are selected when the user is filling out the Catalog Form? For example, if there was a Time Off Catalog Form with options for 'PTO' and 'Unpaid Time Off' could I hav...
