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Resolved! How to hide state option on change form?

Hi Team, Good morning! How to hide the state option on the change form?for example: when approval is approved then show only state options like canceled, closed completed, and closed incompleted. Thank you!

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Alex78 by Tera Contributor
  • 2138 Views
  • 4 replies
  • 0 helpfuls

Related List ACL restriction

Hello, We added a related list - an m2m table of Change Request and Incident Added the Related List in Incident formUpdated the related list to include Change Request Short desc, State, Close Notes (We dot walked from List Layout) Issue:When non-admi...

jmcagod by Kilo Guru
  • 1956 Views
  • 2 replies
  • 0 helpfuls

Resolved! Emails not created a ticket

Suddenly, emails are not creating tickets, when we send email we are able to see them in logs but not creating ticket. In flow i have tested it out and flow is working fine. Its showing Target field as empty for type received - And in the email recor...

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gayatri38 by Giga Guru
  • 2101 Views
  • 5 replies
  • 0 helpfuls

Resolved! ATF : Can we test the URL link in content item?

Hi,I am new to ATF and testing some content items in portal page. we defined a URL in the content item which redirects to new tab ex: Yahoo new URL is defined in the below content item. I need to test if yahoo news is opening or not? can we achieve t...

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S_59 by Tera Contributor
  • 3097 Views
  • 5 replies
  • 1 helpfuls

UI policy for specific task

Hello, I want to do a UI policy that work on specific task from the workflow. is there any way to catch a specific task in UI policy? like for example the workflow have 3 tasks. I want to catch the middle task via UI policy and show and hide some fie...

Resolved! Gliderecord not working

Hi there experts, I am working on requirement to create a function which accepts an incident as a parameter and returns comma-separated list of  incident numbers with the same Business Service as the one that has been created. For that purpose I have...

EH Desev by Tera Contributor
  • 2001 Views
  • 6 replies
  • 0 helpfuls

Resolved! What is emails with no target found in sys_email ?

Hi,I found there are emails which don't contain any target record. To my knowing, emails with target record will show in the activity log of that record but there are many emails with (empty) target record I found in this table. So is there any possi...

Resolved! Return the new RITM Number after CartJS.checkoutCart()

Hi All, I have been successfully able to create a new service request through scripting by using the CartJS API.My code is given below - which is perfectly working.Now what I want is - to return the new RITM Number after the last step in the below co...