Hi, I'm copying comments from Approval to RITM and RITM to approval . I've written two business rules , one is on sysapproval_approver table and the other is on sc_req_item. Both are running before Update. Below are BR's. Approval to RITM: var gr = ...
Hi, Can anyone help me with my query related to Virtual Agent, I am trying to implement the following: When Virtual Agent NLU does not find a match with predefined responses (Topics), it searches in the knowledge base and return Knowledge article re...
Hi Team,I need to pull out some data from a website on EOD basis. Can it be done using the ServiceNow?
Hi , My requirement is I have a table called countries which contains country and city names . Two Lookup selectBox I am using 1 for Country and another Lookup selectbox for city . Once I select Australia in first control in the second Lookup box...
I'm trying to create an onChange client script and/or UI Policy for a field on a form which asks the user to confirm if their manager is correct. The manager field auto-populates from the Requested For reference field, and then the user must select a...
Hi all I have a requirement to make a copy of the SC Catalog Item 2 widget and code it to open one specific catalog item only. This is because we are creating a separate portal that will be set to public, with one landing page which will also be set ...
Hi,I just want to confirm one thing related to UI Policy.If the scripts in 'Execute if true' and 'Execute if false' are identical, then the same script will be executed regardless of whether the condition is true or false. This means that the script ...
Hi, I have a requirement to display the variable editor from the requested item and display it on the approval record and additionally hide the empty variables. I managed to display the variables on the approval record by modifying the "approval_...
Hello All, We have a workspace, in which a list with a filter is supposed to show 2 records however it is showing empty list saying "20 rows removed from this list by security constraints.".I thought this is due to ACL, so I tried checking the same l...
Hi Guys, We are in the process of creating multiple Flow Actions for our integration. We are using the SOAP Step with lots of inputs. We reached the maximum inputs allowed and we are thinking of using the Headers for some like:PartyIDAgreementIDServi...
I currently have a scheduled script that looks at the last login time (logging into our Support Portal) of Contacts. If they haven't logged in >1 year (365 days), we are locking their account. We would like to send 3 notifications to these Contacts o...
The fix script provided below identifies work orders that are in the 'Work In Progress' state but have all their associated tasks closed. This was helpful in pinpointing work orders that are ready for closure. // Create a GlideRecord query to find wo...
Hi, I need to write a schedule job script. Condition: If the application vulnerable item 'last found' date is greater than 30 days in the past, set the state of the application vulnerable item to closed.Can any one help?Thanks in advance.Regards,Juga...
I have a requirement to send Incidents data to ADO from ServiceNow. Can someone guide me if there is an integration available out of the box to achieve this without using any 3rd party tools?
Hi Guys, This is my first time to work on SOAP Integration and I found this Payload Builder in Flow Designer.It has been a challenge for me to work on XML and I am looking to make things easier but efficient. I would like to use the payload builder b...
