Resolved! Show trend line as sum of new and closed
Hi Team, How can I show a trend line below the Performance Analytics Indicator to show a trend line as the sum of New and Closed records?
Forum Posts
Resolved! The owner of the Knowledge Base is set as the approver
Hello, As a function of OOTB, the owner of the knowledge base is set as the approver.Since the owner is a required entry, is there any way to specify it and not set it as an approver?I have checked the workflow, but cannot find the relevant section.
flow designer
Hi Team , I have created flow for a XYZ catalog . This is my flow desinger I was doing testing , If Line manger rejects the request still state and stage not changes to canclled or incomplete Once line manager or any approvers the rejects the ...
What is the best way to show two serviceNow tables in one table
My requirement is as follows: I need to retrieve fields from two tables and display them in a single table on a ServiceNow portal. It's not necessary to obtain all fields from the two tables; I only need to select some fields from both. To make the c...
Resolved! Convert days into hours
Hi Everyone, I am running a background script on case table to get the opened date and closed date of the case. Then I am getting the difference between the two days ( Closed Date - Opened Date), I am getting something like this in script , 13 Days ...
Resolved! where do i go to set glide.oauth.state.parameter.required
I need to set the glide.oauth.state.parameter.required state to false, what is the navigation
Issue when display variables from Record Producer to Task Case Form
Hello community, I followed this guide to show the variables from Record Producer to the Task Case form (sn_customerservice_task) But I met this error. It said the fields which come from the Variables are not filled in, even though on the form, the v...
Need to create a Report related metrics definition
Hi ,I need to create a report of incidents that are assigned to Service desk to other IT teams trending weekly.how to achieve this?
Can we add custom coloring /styling to list actions
Hello everyone, I see there are only three ways(Primary , secondary , tertiary) ways to style a button. Is there any way to add custom styling to the list action buttons? I wanted to add Destructive style(present for UI actions) to one of the list a...
How to get the missing or error users
Hello Team, i am trying to upload users in azure ad using excel sheet in flow designer but few of them users are not adding and showing error " User not found" so i want to print the names of those missing users in RITM worknotes.
Resolved! Regex for percentage fields between 0 to 100 and accepting floating values
Hi , What is the regular expression for validating data percentage fields is between 0 to 100 and should accept floating values
Resolved! Filter out an HR Task based on a specific HR Task Type
Hi, We have a requirement where we need to hide HR tasks based on an HR Task Type = Contract Generation. What would be the workaround for this? Thanks!
Auto Download returned ResponseBody
Currently I have developed one way integration between ServiceNow & Amazon Web Services (AWS) S3 bucket. The objective is to download file from AWS using RESTMessageV2. I know there is a existing method in REST message to save the returned ResponseBo...
Update Multiple recrods in incident table using business rules
I want to update all 'state' 'new' records to 'Closed' using business rules. I have used below query and tried before,after business rules. But it did not update. Can any one help me Which type we have to use and check my code as well. (function exec...
Incident to incident integration using Oauth
Hi All,I am trying to integrate two ServiceNow instances with each other. The functionality i am trying to build is to pull incident table records from 1 instance to other instance. For this i have a setup of rest message using oauth authentication a...
