Hi all,Does anyone know what the property "glide.knowman.list.filter" actually does? Like in property description it says-' When showing a list of articles through the Knowledge portal (using the kb_list UI Page), remove articles the user cannot see ...
Hi!How can I insert a template record into the sys_template table via script?Data is coming from a Service Catalog request. I've started but not sure how to proceed to insert template information.var rec = new GlideRecord('sys_template');rec.initiali...
Hi, im trying to export catalog items variables including the question choices so this can be translated in multiple languages by end users. is there an easy way to do this ?
I see catalog task table extends task table, but I can't see comments field in catalog task, I can only see worknotes field. How to get the comments field on the form?
Hi everyone, I am getting acquaintance with Service Now Development and I have noticed that there are a few limitations with client-scripts. I am trying to create a minimum character requirement for the field additional comments but I am running into...
What is the advantage of upgrading text index to V4 Format and how does it impact in terms of search criteria ? Will there be any differences in search mechanism ?
Hi, We have this requirement to make the from in the notification to be configured.In this sample i have configured it with only the display name without an email. But there is an OOB client script that will show an error field message. Will it stil...
Hello All, I have a requirement to copy attachment from existing record and populate it on new Catalog item in service portal. For example, lets say there is one incident and below that incident number, there is a link to catalog item. When user op...
I am working on a catalog item. There are few conditions to display the variables depending on the choice. there are particularly two conditions I am working on for example: if a user selects Option A or Option B, certain variables and variable sets...
I have created in report in CMDB Query Builder and Saved it. Created a Scheduled Job for it and executed.But still the "Create Report" Tab is not showing Active, not sure why?Earlier it was not the case. After upgrading to Vancouver this is first tim...
How to pull data from one instance to another instance using staging table through Outbound Rest Api Explorer "Retrieve records from a table (GET)" method. for ex: I have two instances, instance A and instance B, now I want to pull the incident data ...
Hi All, I have to query records based on the following keywords in the work notes or comments in the incident table (user OR username OR email OR id) AND (pass OR password OR passwd OR key) I need to use both AND OR Boolean operations for filtering ...
Hi, We recently modified our Incident form description field to html. This is working well in the platform, however, our portal description now displays the html code when viewing the ticket form. The widget "ticket fields updated" only renders plain...
Hi All, I have a record producer with multi row variable set. On submitting of record producer a case will be created. I have a requirement to show/hide the multi row variable set on variable editor based on assignment group of the case. Any suggesti...
Hi,I have an requirements related to this popup alert when I export records exceed the records limit for export function. Users claim that they have to wait too long for process to complete, they want to both interact with other functions and want t...
