I'm attempting to have certain events moved to other queues before insert based on the event names. It appears that business rules do not fire against the sysevent table save for the heartbeat event. Is there a work around for this?
I am trying to limit one particular catalog item to only once in a cart. I have written a before Insert Business rule on sc_cart_item, that is working fine in base view but in portal it is hanging for few minutes and affecting the system performance....
Can anyone list the methods of GlideappCatalogItem API with their uses or provide a reference to any documentation? I tried but could not find any document anywhere.
Hi , I have a requirement to create a custom scoped application but with a functionality that it should be attached to a property, if that property is made active than that application and all its module should be visible. But if i make that property...
Can ServiceNow Discovery discover mobile devices (for example iPhones, iPads etc) ?
Hi All, Can someone guide me how do I get the Email address field in Watch List to add users who are not present in sys_user table . I am not able to see this option in Watch list but the Service now Docs say we can add it using below. I cannot s...
Hi All, I am working on a business rule that can tell the Help Desk analyst know who is working/viewing the incident they click on. We had a few times that multiple analysts were working on the same incident because they didn't know if someone was a...
We are trying to send an email to our own instance URL using a server script. This is for us to create an incident record even if a user is not logged in. We tried the code below however, the recipient was changed by ServiceNow to be same as the User...
Hey all,I'm working on a REST api integration and I'm having trouble finding a way to programmatically find the fields that are to be expected by a particular endpoint.Is there a way perform a query, such that, I could make a call to an endpoint simi...
Hi all,I was wondering what general opinions there are out there on the product documentation, developer docs etc?I'm asking because I often find them hard to use, and not as user friendly or helpful as the Wiki of the olden days.For instance,I just ...
Sorry if the answer is obvious...I am trying to set up some logic based on a person being a member of a group. From the wiki I understand that ...gs.getUser().isMemberOf...can be used for this. This is part of my code:if (gs.getUser().isMemberOf('Ser...
Hi All,In a catalog item, i need to use a variable that will have multiple choice values and should also allow multiple selection. Also, this variable should be mandatory(i.e atleast 1 option to be selected before the request is placed).I am able t...
I have a workflow that runs on the cmdb_ci_appl table that creates an INC. I need an email notification to be sent when the INC is created (assigned to group or Assigned to me). I found that workflows created incidents don't trigger condition base...
I'm relatively new as an admin and feel leery about granting admin access to a developer, even if it is on non-prod. Are my concerns unfounded? If you do this, what is the best practice to follow? Any advice is appreciated.