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Forum Posts

Removing Request Status choices for Mandatory tasks

Hi All, Struggling with what should be a straightforward Client Script for HR Task. Our goal is listed below:Remove Cancelled/Closed Incomplete for Mandatory Tasks within Activity SetRemove Cancelled for Manadatory Ad-hoc TasksKeep both for any Optio...

aguanci by Tera Expert
  • 309 Views
  • 1 replies
  • 0 helpfuls

Rest API query filter not returning proper results

Hi,I was trying to extract incident tickets using short description that have user (any other characters/words) passwordusing this filter setupsysparm_query=short_descriptionLIKEuser%password It was returning results that is not even on that category...

ktmbdev by Giga Contributor
  • 849 Views
  • 4 replies
  • 0 helpfuls

Resolved! You do not have permission to see this catalog

Hi,I am trying to use a specific catalog in SOW, but I get the message "You do not have permission to see this catalog".I set the catalog sys_ID in the Catalog ID textbox from the catalog IFrame.  If I clear the catalog ID textbox then I get the stan...

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Release and Change Relationship

Issue: when a Change is linked to a Release, it is not visible from the Change Request but the Change can be viewed in the Release Solution:I want to create a relationship between Release and Change so when a Change is created from Release and if you...

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tindiz by Giga Guru
  • 1387 Views
  • 5 replies
  • 1 helpfuls

CAN'T OPEN FLOW

Hey everyone, for some reason when I try to open my flow I just get a blank white page, does anyone know how to solve this? I have tried using other browsers and have tried cache.do several times.

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Resolved! Business Impact mandatory

Make business impact mandatory in order to promote an incident to a Major Incident and Propose major incident  for both UI actions ,I'm not able to modify the "mim_propose" UI page , Could you help me with this code.any help would be much appreciated...

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Rajendar3 by Tera Contributor
  • 2269 Views
  • 7 replies
  • 8 helpfuls

Resolved! new type of tasks for specific requirement

I have a requirement to create a specific task table (not INC or RITMs) to track work of the tasks. 1)Are there any OOB tables to use ?2)Can we use OOB 'private_task' table if so do we need to install Agile plugin?3)Is it better to create custom tabl...

How to check if a RITM has how many upcoming catalog tasks?

Hello Experts, We want to implement some requirement for RITMs which has/will have only catalog task. So, Is there way we can get the count of how many catalog tasks are going to be generated (from workflow or Flow) when RITM is submitted?  Thanks,Ro...

Rocky5 by Kilo Sage
  • 308 Views
  • 2 replies
  • 0 helpfuls

Creating Incidents from Salesforce Using Salesforce Spoke

We have a requirement to generate an incident from Salesforce using the Salesforce Spoke. After reviewing the ServiceNow Salesforce Spoke documentation, I couldn't find any actions that address this requirement. It seems that the Spoke typically cont...

Community Alums by Community Alums  
  • 1143 Views
  • 4 replies
  • 0 helpfuls