Forum Posts
Business Rule not running when conditions are met
My business rule was created to change the incident ticket state to "dispatched tech" when the conditions (see below) are met. I am creating the incident via a record producer, when the record is created it sends a notification to the user that the ...
Need to add another field value to the kb_view only for SOW Workspace
Hello All,We have requirement to show the other fields called Ownership Group and cmdb_ci , but KB article in SOW is getting opened in kb_view and having only some limited fields like Knowledge Base | KB Category, Read time, Last updated time, Numbe...
adding users to the watchlist on the portal
Evening, Has anyone managed to add an option onto the "my requests" lists on the portal? so as a user I can review my tickets and add my manager, as an example, to one for them to get updates as well
Handling Race Condition
Hello, I am trying to prevent the race condition issue that we are running into because of the nature of application we have. System - We have a phone number management (inventory) application which is Queried by external system and our application ...
Resolved! Catalog rejection notification send to Requested for
Hi, on the OOB notification that triggers when a requested item is rejected, it goes to Approver and not the Requested for. Is there is way that this can be updated to be sent to the requested for instead. I saw that a mailscript can be implemented b...
What are the pre-requisite for IAM integration with Servicenow
Hi All, Please advise
Resolved! Pop-up confirmation upon approval
I am looking into adding a confirm() dialogue when the 'Approve' action is selected on an approval. My goal is to verify that the approver is aware of the costs that are associated with a specific item. Due to the inconsistency of price for the catal...
Resolved! Set a reference field value from a script include
Hi, Is there a way to set the sys id returned from script include in the reference qualifier for a reference variable? I have a reference variable that refers to sys_user_group table. I'm calling a script include from the reference qualifier of this ...
How to troubleshoot server side issues when Flows are used?
Previously when business rules were used, one can troubleshoot the server side issues using debug module.Now many people in the team ate using FLOWS instead of business rules.Now how to troubleshoot server side issues?Ex - upon saving a form, some Fl...
Certification
How do I go about learning application developer program to get certified successfully.
Resolved! ESC Catalog Page set default catalog as Service Catalog
Hello, In ESC I created a link to page 'esc_sc_catalog'. Following the link loads the page and default value for Catalogs is all, but I'd like to set is by deafult to Service Catalogs (we have multiple catalogs). Current state on load looks like this...
Resolved! Email Design Best Practices
What is best practice for email designs? From what I've seen & read, there seem to be 3 options: 1. Send emails with no styling (company header/footer, image, etc), plain text 2. Style emails using email scripts & reference those in your email templa...
Resolved! How to find out on which form VIEW a field is present?
On a table, there are 15 VIEWS created. I need to seach for a field say 'ABC'.How to know in which of the 15 views this field 'ABC' is avaialble. I checked form views, sections, elements etc etc.. but couldnt find a way Appreciate if you can help
Resolved! Incorrect display value is present
Hi, I have an issue with setting up the display value for referenced field. I have a default PDI instance and I modified the Incident table - I added one new referenced field on a form called "u_ci_class" and this field should display the value of "c...
