Create choice field in Assessment
How to create field of type choice with values :'Not Applicable', 'Full Managed Service', 'SaaS Solutions & Outsourced Application support,' 'IaaS/ PaaS/ Hosting Services ' in Assessment
Forum Posts
automate calculation of problem end date for RC Analysis Tasks
Hi All, 1. we have a requirement like auto populated problem due date when incident is p1, problem due date should be+7working days.(Monday to Friday)2. if incident is p2 problem due date should be +12 working days(Monday to Friday). 3. problem due d...
Resolved! How to sort array objects in alphabetical order
Hi, I am gettting an array from the server as shown below, I am trying to pull name from it which i am able to do but i want to fetch in alphabetical order. { "locations": [ { "coordinates": { "latitude": "15", "longitude": "101" }, "name": "Thaila...
Want to set default value of that column ​​only when opened via service Service Catalog
I have a Service Catalog.Service Catalog Item has Table URL.In other word, I will open that table via Service Catalog.That table has choice type column.I want to set default value of that column ​​only when opened via service Service Catalog.How can ...
Business Rule on RITM
Need to add BR on RITM for verifying all the catalog task are closed then only RITM will be closed.
About date of addtional comment
Hello, everyone.I tried to modify the display time of addtional comment(employee center) to look like YYYY-MM-DD hh:mm:ss. But it shows international standard time and I want it to show local time.I am new to making widgets, so I hope you could give ...
Resolved! Populate reference type variable on Record producer.
Hello Experts, We have a reference variable 'vice president' on record producer.. and we want to populate it based on logged in user. so, when form is loaded, if "loggedin user.manager.title CONTAINS vice president" OR "loggedin user.manager.manager....
Re-sizing a variable width in portal
Hi team how can i change the width for my variable in portal ? ( catalog / requested item)
Resolved! Business Rule to remove User from a group
The default when users are added from AD is to add them to the SNC External Customer group. I am trying to write a business rule that would remove a user from SNC External customer group when they are added to a new group.
Resolved! Due date on RITM is not updating from Business Rule
I created a Business Rule on the sc_request table that should change the child RITM's due date to the REQ's due date on update:(function executeRule(current, previous /*null when async*/) { // Add your code here var gr = new GlideRecord('sc_req_ite...
Listing all users who report to the current user
Hello all, I am attempting to use the dynamic choice input in the virtual agent and I want it to present the user using the virtual agent a list of all of their direct reports using the sys_user table and matching the 'manager' field with the current...
Resolved! Execute a Glide Record insert via a Record Producer Script or a Script include as Admin
Hello - I have a record Producer Script with a function that does a glide record insert gr.insert() on the Group Member table (sys_user_grmember). I am having an issue inserting a record that has one particular group but not a different group.I tried...
Approve/Reject Idea from email notification
Hello All, We have record producer to submit idea and once submitted the idea record gets created and triggers an email to the manager. so, we want to provide the manager the ability to approve/reject idea from email itself. so, how can I configure ...
Resolved! Change the HTML space between lines.
Hi, I have a requirement that reduce the space between lines in HTML field.Can someone please let me know how can achieve this.I tried change the HTML source code from<p>text</p> to <br>text</br>, But still getting the line space for new lines.and th...
How to automatically create ATF using ChatGPT or ServiceNow inbuilt feature
Hello,I have a requirement to automatically create/update ATF scripts for a catalog item automatically after the developer makes the changes. Is there a way to do it using ChatGPT or any other ServiceNow modules/feature? We are trying to reduce effor...
