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Resolved! Can't able to set date fields in ATF

Hello All, I'm automating a service catalog item which has start and end date fields. I've passed the data through parameters. But when I run the test, the field values are getting set and it highlights the date fields in red as you can observe in th...

shanmukh1602 by Mega Contributor
  • 1060 Views
  • 4 replies
  • 0 helpfuls

Resolved! My Request Filter call script include

Hi all, When I set My Request Filter, I want to call script include in Flag filter condition ,but it not work , Is it possible to call script include in my request filter? Any help will be appreciated!  javascript: new global.showTeamsTicket.is...

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Betty9 by Tera Contributor
  • 1801 Views
  • 10 replies
  • 1 helpfuls

Change default size and font for headings in HTML editor

Hello,I am struggling with font types and font sizes in TinyMCE editor.I would like to have the fonts reduced to Tahoma only. This I can do through glide.ui.html.editor.v5.font.collection. So no problem.But I also want to increase the default font si...

mweber1000 by Tera Contributor
  • 1226 Views
  • 1 replies
  • 0 helpfuls

Flowdesigner - approval task trigger double task for approver

Hi! I have the following problem. In DEV instance i have configure flowdesigner for approval task. In this instance otherwise it works fine and the approval request is only offered to the approver. All configurations have been pulled over to the Acce...

Misafir99 by Tera Contributor
  • 965 Views
  • 5 replies
  • 0 helpfuls

Add Comments in the notifcations

Hi i have created a noitification on request tablei want to add approver comments and name of rejector  in the template but it is not working :Dear   ${u_requested_for},Your request ${number} for new GenAI software was declined. Software: ${mail_scri...

Resolved! Hello Everyone, I am new to the community

Hello Everyone,  I am new to the community. I want start the ServiceNow's Client script. Can anyone let me know the best content for it, so I can easily understand the concept? Thanks.

Sudhir10 by Tera Contributor
  • 1621 Views
  • 7 replies
  • 6 helpfuls

Restrict creation of record if one is already present

I have to restrict creation of "Incident_task" record in the related list of incident if one record for the same incident is already present. i wanted to achieve this requirement by removing the "New" button after creation of one record. so that no o...

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How to define a Dot Walked Form Field using Studio

HelloI created a new table in a scoped application using studio.  Now I am trying to add a dot walked field into the form but not able to.  When I searched, I was only able to get "https://www.servicenow.com/community/developer-forum/how-to-define-a-...

HamanthP by Tera Contributor
  • 421 Views
  • 1 replies
  • 0 helpfuls

SURVEY MANAGEMENT

Configure a Survey once an incident is closed. Once a survey is triggered to a user, If the same user closes the incident in next 10 mins, survey should not be triggered. 

ACL in a Scoped Application.

I have developed the application for my internship. The issue I have is when I submit a new request in the Catalog Item, and after submitting in the opened form the subcategory field is read-only and the state field is closed (have to be New). What i...

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