Resolved! Container split on SCTASKs?
Is there a way to get the a container split layout to show on the SCTASK? Using a variable set it shows on the RITM, but not the SCTASK? Thanks!
Forum Posts
Resolved! Unable to find related lists under related lists table
Hi,I am looking for some related lists from the sc_task form, but they are not available. Can you please let me know where can I get the backend name of them. looking for RegardsSuman P.
Date field
Hi team , It is on incident table , Expiration date is string field , and test 1 is a date field , the date time which is showing in expiration date same thing should populate in test 1 field . How to achieve this . Please help me here
virtual agent
Hi All,I have a requirement on virtual agent, whenever user is not satisfied with the chatbot, the user will connect with the support team, when he click on the support chat it will open in a new window to chat with the support team.Can anyone help m...
Resolved! Flow Designer: Update List-Field on a record
Hey everyone,I have a List-Field on the sys_user_group records which is a list of users.I need to update this field via Flow to add a user while keeping those who are already in there and deleting one user while keeping the rest in.I tried using the ...
Resolved! Create location in cmn_location table, from Catalog item form.
Create location in cmn_location table, Whenever user will select others in the location field, new field will display to provide new location details like street, city, state, country, postal code. For this requirement I am using onSubmit catalog cli...
page variant of an OOTB Page (Customer Information) not working
I created a Page Variant of the 'Customer Information' page, in Customer Central experience. (Screen captures of the settings on each variant attached). However, despite updating the 'Audience', the default page keeps showing for all users. I believe...
how to enable workspace button for sending email
I have created a UI action button for Service Desk agent to "Send Email" and now I have issue on how to create similar button for Service Operation Workspace.Can any of the expert help me on this issue. I attach the UI action screen shot for your ref...
Resolved! g_form.RemoveOption not working for dependent field
HI all, I have two fields category and subcategory. Subcategory is dependent of Category, I have a requirement to remove an option when the change type is not standard. I have created an load client script and an onchange client script but is not wor...
how to get parent table fields in child table business rule.
I'm working on sc_task business I want to get sc_req_item table cat_item field value sc_req_item is parent table of sc_task.
Resolved! addEncodedQuery with multiple ADD conditions
Hi, I have a situation here where I would like to add multiple ADD condition to addEncodedQuery.Currently I have:gr.addEncodedQuery("u_audit_planned_nextISNOTEMPTY^parent=b3f0fa471bxxxxx^u_type=Subsidiary");But for variable 'u_type', I also need to a...
Make the comments mandatory when rejecting the Approval
In the below widget when user click the reject button we have to show the pop up asking reason for cancellation and it should be copied to request's work notes The widget name is "approval info "
Send Email notification to only recipient in CC but not to TO
A is Reported For and B is Reported By users of the incident. I have configured an email notif and I need to send that notif as A in TO[If notif are enabled for him] and B in CC[If notif are enabled for him]. If A notif are enable and B notif are ena...
Adding Message in related list without DOM Manipulation
HI Team, is it possible to add a Info message in related list tab with DOM manipulation?I want a info message either inside the related list on top or at the bottom of the page?I tried annotation but since I have multiple sections it does not show wh...
SLA Business elapsed time is wrong
Hi,I have a problem with incident SLA.I have a SLA for the take in charge and for some tickets Servicenow shows that the SLA has been breached but it is not correct.If I navigate in SLA timeline the SLA is not breached.Any idea? Thank you,Sabrina
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