I have a business rule setup for the compose email function in CSM workspace to utilize the email draft table to set the reply to field to match the from field. The email client in classic ui doesn't utilize the email draft table so the logic to set ...
Hi All, We already have one rest integration which is working properly. It is inbound rest integration. The target table is "sc_cat_item". In this we have already mapped some of the fields. Now the new requirement is to add new field in this integrat...
When generating a word document from a contract template utilizing the ServiceNow Legal Contracts product, I have text that has line breaks in it that maps to fields in the contract. When the contract is generated, the line breaks are removed and all...
Hi All,I need to set on the header of a Rest message a variable that store the AccessToken.Now, that value is stored on the table "oauth_credential", in the field "token_received" that is a "password2" field. I have thinked to a script that using the...
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Hi All,Our LDAP servers are frequently down and when re-entering pwd and stopping /staring listener it comes up.Please advise what could be the reason for this behavior and why the sql user is getting locked.Steps to check ecc queue to check what jo...
Hello, everyone, I'd like to get an opinion from someone who works with catalog services and flow designers.I have several catalog items and for each service I have a flow. For approvals I have a single subflow that calls all the flows. However, each...
We created an Inbound Email Flow on forwarded email, with flow designer, to send email replies to users that are not in the ServiceNow user table. We created several variations of Triggers and tested. The flow "Test" worked without errors, but when s...
Hello Team, I have a requirement related to implementing an 'On Call Support' feature for the incident process. To clarify, my working hours are from 9:30 AM to 6:00 PM. If an incident is created after working hours (from 6:00 PM to 9:29 AM), I want ...
We have a custom table that extends the Task table. We then have a Record Producer which maps inputs to the fields of the underlying custom table. Most of the fields are Variables mapped to Fields we created right in our custom table, but we are al...
Can anyone help point to more information about making use of Code Snippets, particularly if it pertains to using them in a UI Action button? I created a button that only shows up when a particular field is filled (policy number). What I would lik...
there are no email accounts configured in my PDI. Please help restore/create it. I am unable to send/receive emails due to it.https://dev135800.service-now.com/sys_email_account_list.do?sysparm_query=&sysparm_view=
There are no email accounts configured in my PDI.Please help restore/create it. I am unable to send/receive emails due to it. when I created it manually its show an error
I don't see email accounts configured in my PDI under sys_email_account table.PDI: https://dev110411.service-now.com/I've enabled email sending & receiving from Email properties but the emails do not trigger nor are received which I believe is becau...
I have a new PDI instance on San Diego and would like to test an inbound action. I have the inbound action setup itself but need to setup the POP3 email account on my PDI. Below is a screen shot of the Email Account record thus far. This is my PDI in...
