Hi Folks,I would like to know the relation between Software Model and Software catalog items.Can anybody explain with some useful links ?My requirement is set up a check box on Software Model and when this checkbox is checked , The same checkbox shou...
Hi All, I have Business Requirement Regrading customer service portal, when user login into customer service portal in My LIST page having two tabs that case's and Requested item tabs I have issue with case tab, issue is adding the condition in optio...
We have a requirement to hide the comment field from the portal for the HR Cases.If the HR Cases are on closed state then the comment field should be hidden for the users , as of now it is not working like that. For incident and RITM it is working as...
I want to achieve the below implementation,When a knowledge article is created from incident, the knowledge base in the article should be selected based on the department. To achieve this we have solution, Create a 'department' field on knowledge bas...
Hi everybody, This is regarding querying the REST API.First of all I know about the ISEMPTY operator but.. I was kind of expecting NOT LIKE to match empty values as well for string values?I mean if I filter on short_descriptionNOT LIKESQL any short_d...
Helloplease , I have created a report and it looks OK, there is a list that captures data from a table, for now, i can access line item details and change data. how to limit the access to be only ablee to read data? thank you
HI, In native ui fields on the form is editable but in portal if i open the form the fields are not editable. How can i made these non read-only. widget is customized My form.I tried on catalog/client script but still not working,function onLoad() { ...
Can you help me @Vasantharajan N As I need to set default order for all the users.
Hello,we have an issue with the wsd_search page. We installed the "Workplace Service Delivery Integration with Mappedin" by mistake and we immediately uninstalled it. After we uninstalled the plugin the link "/ws?id=wsd_search" is not working anymore...
How to trigger order guide and catalog items using REST API
Good Day Community I am trying to configure Infobip as a Multi-factor authentication provider to deliver SMS OTP. I have the Infobip Provider Configuration on the Mult-factor Authentication Providers Table: I have edited the script include and insert...
Hi there, I have quite a vague q so no worries if it's unanswerable. How do I configure a dashboard widget that has multiple reports. For example I want a link to something called 'My Tasks'. The 'my tasks' should capture all activities that are as...
Hello Folks, My requirement is In workflow of the catalog item If approval is rejected then How to trigger email notification by using notification activity.TORequest.opened_by.email CCcurrent.varaibles.owned_by.emailcurrent.varaibles.contact_person....
If we zoom out window to 80% portal Search box and search icon are showing different widths On 100% screen it is showing with same height and width How to solve this? Where I can find CSS for this?
