Hi Everyone, I am new to Service Portal I have created a widget but it's not working.Below are the codes.Nothing is visible in the widget.Can anyone tell me why? Property Value: Portal=www.xyz.com; HTML: <div class="panel panel-{{::options.color}} b...
Hi, I have a catalog item where there are two fields - ID and Is approval required(yes/no). The id field is not visible on the form , it will be visible on catalog tasks. In the workflow there are 4 catalog tasks which are generated. I want that when...
Hi, We have a catalog item which is available in both service portal and also in the regular service catalog (not service portal). We have a requirement that according to certain conditions, the label of variable will be changed. This can be achilved...
Hi , Can any help to create I want make editable variable fields on RITMS. Any way to do it.
I have created a variable type Macro just to populate one hyperlink. Variable is visible in the instance view (Try it from the maintain items UI Action). But same variable is not visible in service portal. Any suggestions! Please find the screen shot...
Hi All, I have a custom reference field on the sc_request form called "reply to". This reference field selects from sys_user table and the reference key is "email". So the user is asked to select/enter an email address into the "reply to" field. My ...
Hi, Inbound email action to avoid duplicate incident. If the incident is created using inbound emai action with the same CI name it's state is Resolved/closed it should create new incident. if the state is open/active it should not create new inciden...
I have a request to make exported pdf column header blue, not green. But when I test in any other environment except Production the column header is already blue. Anyone know how to change this in Production? Screenshot of same report in two instance...
I have this issue with an email inbound action to target the right record. We have this email integration between the company and an external vendor and since we don’t have a watermark we need to use the incident number from the subject line. Challen...
Hello I need to create a REST API WebService to GET records from the sys_choice table but I'm unable to do it. Even with admin rights using the REST API Explorer module when I try to fulfill the tableName, I don't see this table. Could you please he...
I have a need to limit a Record Producer variable (u_visit) by another (u_study). I have a m2m table between the two which I should be able to use to pull this off as I have before BUT in this case: This is within a scoped app.This is on a Record Pr...
Hi, My requirement is when any user profile is inactive in users table then it should create one task. Can anyone help me to create task through business rule or script include? Thanks In Advance! Nivedita
Hello Community, I know its pretty late but i am trying to change the state of a catalog task. Typically it is open, but i want it changed to 'Response Received". i got it to work, but the list view is not updated, only the form view. Any ideas as to...
I created a new category in my "Request Something" service catalog for Library Services. I also created the Library services group with members, catalog items and variables and business services.It is using the same workflow as all other catalog item...
Hi,How to add the comments field in the OOB Approval widget and make it mandatory when the approvers rejects it.