Hello -I've been around the block on this one a view times and thought I'd branch the question out to others. The issue is that when we are in Agent Workspace, and on a record, in the activity stream...when viewing an email that has come in and/or be...
Hey! Hello!I create an App using App Engine.Since then, all customizations that I am making on him I am doing in the "default" and "committing" in QA and Production Instance, utilizing the pipelines. The question is, what is the best practice to do ...
As a change manager , I would like to implement a lead time of 3 business days for any standard change that are submitted with the planned date/ time provided by the customer so that customer can submit a change at least 3 days in advance if provided...
Hi , I've configured a email layout for customer image and background image, added it to a template. When i use preview it is showing correctly. But when the notification is triggered not showing in the outlook. Below is the code and notification pre...
Hi Team ,Am using scoped application(x_cenv_integration) and written inbound with pagination URL:https://xyz.service-now.com/api/x_cenv_integration/oas_sr?size=2&number=1 inboundCode: var toDelete = ['new_location_details', 'requester_details', 'req...
Hello! I have tried several different approaches and I cannot get it to work. I want to add the date to the Short Description of the record being created by my inbound email action. The script below returns "Weekly HR Termination Report - null". var ...
Hi All, I have a requirement to pull a variable value from a RITM into an Email Client Template. Ex. Variable: Email Client Template ( where I need to insert the above value i.e. boxed in red ) Any idea how to achieve the same? Any helpful logic? ...
I've got a multi row variable set that allows a user to select different AMA controls. However, what I've just noticed is that a user is able to select the same control twice for a Business Application.If the above example, the user should only selec...
In the catalog item there are two fields for date: State date and End dateThe requirement was End date cannot be more than one year from start date.I want the End date to be maximum one year from start date. Please help me how we will write client sc...
I've been working with my developer instance and exploring the API. I am successful at making API calls using the OAuth integration with the "password" grant type. But I've noticed something that seems less-than-optimal in regards to the access t...
Dear Team, I have a requirement where there is a catalog item, that catalog item has a Checkbox Variable named 'SAP Flow', what I want is to send a Notification to specific users when in Catalog form any user checks the SAP Flow variable (SAP Flow=Tr...
Is it possible to display widget data based on another widget e.g - 1st widget has table report. If user clicks on one of the count then other widget should display data replated to that in dashboard?
Hi allI have a refernce field on a catalog which is refering to asset table.it should display the contract number , but after selecting contract number from the pop-up view ,its sill displaying serial number on the form.it should display contract det...
Hi Community, I've run into an issue with adding attachments to catalog items by non-itil users where they select a document to attach but it seems like the system is not 'processing' it and showing it in the catalog item like it does for ITIL users...
hello!I want to make ccomments mandatory when user reopens incident from portal. I have created a widget and put it in All-->Standard Ticket Configuration -->...-->Action WidgetBelow is my code(I found it on another Community post). It works fine, bu...
