Hi Community! I want to update the Home link in the breadcrumb menu to point to a specific page.I know we will need to clone the breadcrumbs widget and make a change here. But is there any better way to achieve it rather than hardcoding a URL here? T...
Hi All,How to pass the output of the script in an array? Output is:Group1Group2Group3
Hi All, I want to create a Performance Analytics report for the below three scenarios, please the steps to create a PA report or please share if you have already Ticket DurationSLATicket Reassignment Thanks
As per subject I am looking at adding the Completed BSI Assessment UI action link to the Post Incident Report. Any idea how to add the UI Action link? Thank you !
want to change end date(planned end date) field of change request via fix script.as from list view, there is a restriction with ACLS. tried below code, please help. var g = new GlideRecord('change_request');g.addEncodedQuery('number=CHG0000096');g.q...
Hi All, I am working on one of the form in this form I have Asset Name field it is referring to cmdb_ci_service table, and I have one more field called "Asset Id" in this field I need to populate the Selected asset name's id(Asset Tag).I tried with t...
Can someone help me out by explaining the differences between the photo field on sys_user/sys_attachment and the "Live Profile" picture that users can manage themselves through Service Portal?Where is the "Live Profile" photo stored? Is there any exi...
I have a catalog form which contains location variable referenced to location table.I want to show only unused values of location table in form.I don't want to show the values used by user table.How to achieve this????
Hi All, Getting below error while printing log statements.Below is the code I've written:let response = r.execute(); let responseBody = response.getBody(); let httpStatus = response.getStatusCode(); let parsedData = JSON.parse(re...
Hi, what options we have for migrating the title field on articles within the a KB. Currently the a 'x' field from the article is saved to the short description field on the knowledge table.
I'm experiencing an issue with AWA queue triggers in Microsoft Teams that I could use some help with.Problem: I created AWA queue triggers in ServiceNow, everything works fine when testing the Topic from SNOW instance (VA Designer/SP). After the max ...
Hi All, We need to update the work notes of an incident send from a third party through email. Although this works with inbound action if the subject line contains RE: Incident Number but in our case a case number is added before the subject when ema...
Hi,is it possible to user MS Teams /Slack integration the way that the agent would not need to open agent workspace from the ServiceNow? the way that the service desk agent would answer the customer interactions from teams instead of agent workspace ...
Hi,Can someone assist me with creating ACL for related companies to see each others report data?the data table widget shows the correct data when the account relations are set account-subaccount, but the report widget only shows own company data.
Hi All, I am working on a Record Producer and it has a SpModal popup which has a simple function, if the user selects "Yes" it will take in the values the user has entered. If he clicks "No", it will clear out the fields.It is working as expected but...
