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After Business Rule

Hello Experts,I want to set the field value for the work note field on the incident form when the incident state is updated to resolve. I am trying to use after business rule. but it's not working when I try with the before business rule it's working...

abhijee by Tera Contributor
  • 668 Views
  • 5 replies
  • 2 helpfuls

Resolved! Take a user out of a group via workflow script

Hello, im doing im WF that once it is completed it has a script activity to take the user that the user selects out of the group, the variable is a reference to the user group table that is called "role".  right now i have a script running but no suc...

HenryD by Tera Guru
  • 958 Views
  • 6 replies
  • 2 helpfuls

Widget query

Hi All, I want to change the sequence of category instead of alphabetical order in KB Categories - KBv3 widget and wanted to add a serial number before categories. Please help to achieve   

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Service Portal bold some letters

Hi Team, How can we bold some letters in Service portal.Example in the short description,  we like it to bold the submit word  

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Xhare by Tera Contributor
  • 303 Views
  • 1 replies
  • 0 helpfuls

Resolved! Incident table filter condition by shift

I would like to create a real time report/dashboard of Incidents opened daily by shift: 7am-3pm, 3pm-11pm, 11pm to 7am. I do not see a filter condition under Opened By that allows me to set shifts. Any suggestions?

yo80reeyin by Tera Contributor
  • 725 Views
  • 1 replies
  • 1 helpfuls

Resolved! Sys ref list

I have two fields in my sys ref list from my table, but when I press the button to reference a field the Class field is completely empty even though when I go to the table records there are values. Any help is much appreciated, thanks.

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ZachOnNow by Tera Guru
  • 1364 Views
  • 4 replies
  • 0 helpfuls

Resolved! email script for Changes to a field.

I have a requirement to send a notification. in this notification will be alot of information so im building a email script for one part of this notification. requirement - If "Description" changes i want to see what it was prior and after the change...

Callable Client Script from subflow

Hello,I have created a very basic subflow that I can run the server side code snippet using the background script in successfully.  Now, I want to create the same thing with a clinet side script in a UI action button.  I have added the necessary ACL ...

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i got response code "0" for Rest API outbound call.

I am trying to call Aws api from servicenow outbound. While sending the request body I am getting error code :0 without response body return. I have tried same thing in postman and it is working fine. now my query is: what should be the step to start...

Asynchronous call between REST API and Script Include

Hi All,I am trying to set up a REST API to create a catalog item based on a value within the received payload; New user, Update User, Disable Account.Part of the requirement is to send back to the 3rd party system that is raising the request, the sys...

Survey Answers from Survey Topic Block

I'm creating a new Topic in VA and using the Survey Topic Block to run a survey. I need to get access to the survey answers in the parent Topic. I can see the answers in the test window as a script variable called surveyAnswers but I can't access thi...

UI Page - Message Positioning - Processing the request

Hello All, I am hoping someone can help point me in the right direction in regards to where specifically i need to be in order to modify where the "Processing the request" messages are displayed on a UI Page. For context, below i am posting 2 images....

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Derek T by Tera Contributor
  • 678 Views
  • 2 replies
  • 0 helpfuls