Hi Team, Can anyone help me with the below enhancement. I have created the new date format in my profile but that format is not visible under the preferences. (preferences-->Display-->Date and time format).How to add the new format in the drop-down l...
I was tasked to grant ITIL users (IT Helpdesk) read access to review alm_hardware records
Good day, everyone! When implementing Case Management, is there any way you could provide me a list of what to do? What first thing do you do when implementing, or even share a checklist of what you have to do in order to implement Case Management in...
I am trying to create a database view by joining couple of tables from CDMB. While doing so I am trying to join alm_hardware table with many other cmdb tables to get corresponding information pertaining to a CI . When I make a join from alm_hardware ...
What is the best way to replicate the switch statement functionality of Workflow in the new Flow Designer? I've briefly looked into decision tables but can't tell if that is the best way to do it in Flow... it would certainly take a lot more time to ...
Hello, So I am creating a UI page and I just want it to display the sys_id of the current record. I keep getting the error that g_form is not defined. Is there a way to work around this? Thanks! <?xml version="1.0" encoding="utf-8" ?> <j:jelly tr...
I have created a flow that generates an incident from email. The email that triggers the flow is from a generic service account in our environment but in the email body, the user's email will be populated. In theory, I should be able to pull the user...
So, I created a field called "Associated Incident" which is a plain-text field on a Case table, and I also have a field called "Incident Short Description" which is of type Reference and refers to the Incident table. What I want to happen is, an Age...
Where is glide.db.clone.allow_clone_target located at? I don't see it under system properties.
Is there any way to compare two filter conditions in order to find match.e.gvar filterCondition1 = 'active=true^priority=1^ORcategory=hardware';var filterCondition2 = 'priority=1^active=true^ORcategory=hardware'; above conditions are same. consider ...
Hello, I have make a flow condition in order to check if the array is empty or not ?But when launch the test , it always return true evaluation in my flow and it always trigger the next action but I don't know how to do it ? Screenshot Flow Condition...
Hello, We have been creating a flow for email to case. The way of working is quite simple, when an email is sent to a specific email address, a case is created. The flow is working, I've been using and testing it. We would like to validate the case c...
Hello,My instance is showing offline. Please assist with this as one of my veery important work that is in progress is stuck due to that. My instance- dev125106.service-now.com Any help is appreciated for this. Regards,Soham
I've been asked to update a choice list. All of the old values of the choice list will be replaced by new ones, but we are being provided a mapping of which old values will map to which news ones. If I delete the old values from the choice list, they...
Hello,I need to fill an array in a SOAP-Request: <IctAdditionalInfos><!--Zero or more repetitions:--><item><Guid>INC12345</Guid><ParentGuid>irbert566</ParentGuid><AddInfoAttribute>SAPMessageImpact</AddInfoAttribute><AddInfoValue>50</AddInfoValue></it...