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Audit process in Hardware asset management

Hi, Kindly help me to understand the audit process in HAM. The document says we can do audit in stock room and location level.1. Is it possible to perform audit in floor and desk level?2. If we have bar code on chairs, tables, etc, is it best approac...

ranjanak by Tera Contributor
  • 2815 Views
  • 3 replies
  • 0 helpfuls

Resolved! Report: How to display Survey Question/Responses in columns.

I am trying to build a report having survey questions/responses in columns. I need the columns to show Question 1, Question 2, Question 3, Question 4, Question 5 and all the answers in a single row. How can I do this?

Community Alums by Community Alums  
  • 13814 Views
  • 24 replies
  • 6 helpfuls

Need to update alm_asset table fields

Hi all, i have  a requirement to update fields in alm asset table. There is a field call refresh date in the form, i have to update whatever the refresh date given in the form to the refresh date in cmdb table and also update status to in use and sub...

akila reddy by Tera Contributor
  • 1655 Views
  • 1 replies
  • 0 helpfuls

Using REST Call to Update Hardware Asset Management Field

Hi, I'm using an automation tool to fetch information from document data that is extracted with OCR.  With this Data I need to update fields in a servicenow Hardware Asset Management record.  If someone can direct me to the REST API that I need to us...

MattPaisley by Mega Contributor
  • 1323 Views
  • 1 replies
  • 0 helpfuls

Knowledgebase Article Attach Button - Change generated URL link

Hi All, Currently in the incident form under the contextual search results there is a button at the end of each of the results "Attach"  This generates the following code into the additional comments on the incident.[code]<a title='Printing CC.02 - t...

phil34_0-1685688615515.png phil34_1-1685688708383.png phil34_2-1685688781637.png phil34_3-1685689083443.png
phil34 by Tera Expert
  • 857 Views
  • 1 replies
  • 2 helpfuls

Apply branding on Knowledge Article based on User Company

Hello ServiceNow Community, I am looking for the advice regarding the Knowledge Branding in ServiceNow. My goal is to display one Knowledge Article, but displayed with different branding for different Users (depending on the Company value that is set...

Mike50 by Kilo Guru
  • 1673 Views
  • 3 replies
  • 1 helpfuls

Resolved! Attachment Validation or Record Producer/Catalog Item

I have a form with a mandatory field requiring users to upload an Excel (.xlsx) file. Is there a way to prevent users from uploading incorrect file types, ensuring they only submit .xlsx files either in the form view or prior to submission?Thanks in ...