Hi guys, how are you going? I need your help, please! I have a general catalog item with a variable that asks to user: " What service do you want?" , it's a choice variable.What I need is when the user clicks on Add to Cart, the info in the Cart need...
Hello, Is there anyone familiar with how report ranges work? I am trying to show all resolved incidents that is open for more than 7 days using the incident_sla data view. I am using the business elapsed time from incident_sla data view to detect ho...
Hi All, Client have a need to see announcements/messages in a dashboard/widget in the back end (not in the portal). They normally have 500+ announcements (messages) to the internal IT team and they don´t want this to be shown in the portal. Instead t...
Hi,I am trying to figure out the mistake on this script. But no luck.. I am totally new to scripting, hence couldn't figure out where it has gone wrong.Scenario:While submitting Record producer, it has to get assigned to the group as per the sub cate...
Hello, Greetings! I am generating a scheduled email of report which actually triggers an email to some users. But now I have to add someone in the cc . For this i have created a email script.and called this email script in the Introductory message o...
Hi, Im trying to create a UI Policy to make a field visible only when a variable of a specific catalog item is populated with specific value but i cant find the catalog item's variable in the related lists.What should I do?
Hi, im trying to connect my dev and test instances, and I get the following error: unable to connect to remote instance org.apache.commons.httpclient.HttpException: session contains no certificate - Untrusted. Confirm URL is correct and confirm IP Ad...
Hi Team, how to get the work notes and comments for a given incident through the REST API integration from one instance to another ServiceNow instance using GET methodthanks and regards veera
Hi @Ankur Bawiskar My requirement isWriting a script on hiding UI action in Agent Workspace. For Agent Workspace case table - hide the following UI actions:1. Create Work Order2. Create Standard Change Please include in the notes how you disabled the...
Hi , Our dev instance upgraded successfully , how to retrieve in progress update set again into the dev instance . Please provide me steps . @Saurav11 @Sagar Pagar @Community Alums @Community Alums @Community Alums Please provide snips for better u...
Hi folks, We have a requirement to add approval process on incident table . primary approver will receive the approver mail, having the link to the incident he has to approve, link will redirect the approver to incident on the portal. if the primary ...
Hi.I'm making My request Filter, and One problem occured.When Using filter, I must use Request Table. but target column is inside of RITM.Can i find that column?Thank you for your answer.
Hi Team, I have a requirement to get group manager and group type based on reference field which refer group table. SI is Shown below, var Get_group_type_nd_manager = Class.create();Get_group_type_nd_manager.prototype = Object.extendsObject(AbstractA...
Would like to request for recommendation on how to address ServiceNow user_name length limitation (40).We are integrated to Azure AD using UPN with max length of 256. ServiceNow OOTB is causing issue as it truncates the data beyond 40 (length). Ther...
Greetings, everyone. I'm addressing a business requirement that one particular UI action must be visible only to the user in the "Assigned to" field, but not to anyone else. Would anyone be kind enough to give me some guidance on what I should put in...
