Hi,I want to take request header as user input and drag the same in flow designer REST Step. Unable to understand how to do that. Can somebody guide me on that. neither it allows me to drag drop a data pill on whole header section nor it allows me to...
Hello there I embedded a Survey (image scale) in the email notification but appears as oversized. The survey is contained in the ${notification: body}. I have a also Notification Email Script( called: survey_url_script) that allows the Survey to be p...
Hello, I received a request to create a catalog item to collect 11 data points in variables from multiple customer sites for a specific service request. The variables consist of site name, address and contact information and a few other details about...
On incident form if service is Operational and service offering is non-operational how can I make service offering invisible on Form since it is non-operational and phase is retired?
Is there a way, perhaps with an onChange script, to dynamically set the SLA in a catalog item request based on what is selected in a variable on the form? For instance, given Request Type is a variable on the form. If Request Type = A, set SLA to 7 d...
Our Service Portal homepage includes a menu option/button (labelled as "Something's Broken") for reporting incidents. This is a simple record producer form where user selects "Impacted Business service" field (reference to Business service table) and...
Hi Community, I have 4 approvers in RITM level the approvals to one and oneCan we write the script in the ask for approval?Example: 1. Requested for Manager2. Abel tutor3. Andrews4.noelso, here 1stapproval send to Requested for Manager. after request...
We are having our scoped app.. what are the different ways to automate its testing?
Hi, I have written script include to translate the text value of field catalog item because this field not translating non-english language. Then i passed the value to notification email script. This script correctly translating catalog item non - e...
Hello! I am working on an email notification where an email is sent to each entry on the watchlist. The requirement is there will be a salutation for each email sent. For example. If the watchlist value is 'User1 Snow, User2 Winter, User3 Summer, Use...
i am trying to change the default currency of the user form Us dollar to Sweden kronor, I enabled sweden kronor in the currencies table and added it to system property "glide.i18n.single_currency.code" under system localization. But i when i asse...
Hi All, I have a requirement to add newly created CI link in the notification Workflow activity message, when I preview the email, I dont see the link. Can someone please help me, please, please?Dear ${requested_for.name}I hope this message finds you...
While submitting a Incident, I need to fill the location, if I try to search with the name "abc" in the location. It was showing only few locations(around 10-20). But if I do the same in portal it was showing all the locations that starts with "abc"....
The issue I'm currently facing is regarding a Transform function which is doing an external request and returning an object. I'm attaching a picture for further reference.Therefore, back to my prompt question, I'm looking to print the returning obje...
Hello Experts,by referring below article I have copied the table successfully now my requirement Is I want to capture this table in my current update. how can I achieve this? Thank Youhttps://support.servicenow.com/kb?id=kb_article_view&sysparm_artic...
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