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Service Portal

Hi All, I have created a field called access end date which is a date type field. Once the requestor selects more than one year from the current date in service portal, it needs to display some error messages and user should not be able to submit the...

Email client template for multiple receipients

Hi Team, We have email client template configured for MIM. Currently this has single common recipient email id. In addition to this, we need to add the business notification email of the particular service in CC. For every service there is a business...

ramesham by Tera Contributor
  • 447 Views
  • 1 replies
  • 0 helpfuls

getXMLAnswer already with null value

I used the scripts as below, I cannot show the expected value, and with the alert(roles) to show what the script could get, it always pop up with "null", can anybody suggest what the issue is of my scripts? much appreciate! 1. Include script:var MIT_...

lindian li by Tera Contributor
  • 428 Views
  • 1 replies
  • 0 helpfuls

Want to hide/unhide particular variables on a catalog task

Hi Guys,I'm working on a scenario where I want to hide a particular variable(e.g Var1) on a catalog task 2 which got triggered after close completing a catalog task 1 and after hiding that particular variable(var1) want to make another variable visib...

papa_pra by Tera Contributor
  • 307 Views
  • 1 replies
  • 0 helpfuls

Resolved! Meta tag search in Service Portal for Record Producer

Good Afternoon,So I have started looking at the Service Portal and want to use the Meta tag field so the users get better results, this works great for Catalog Items i.e. Hardware\Software requests but it doesn't work for Record Producers, if I type ...

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Ashley by Kilo Sage
  • 5743 Views
  • 11 replies
  • 3 helpfuls

Make Value Non-Editable

Hi Dev's,I have requirement where in a List collector field on a catalog item default value should be non-editable.*** User will be able to select other values in the field but user should not remove the default value .

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Jira to ServiceNow Integration

Hi, I am sending the attachment from Jira to ServiceNow, It's is working partially like when I add attachment in Jira it is updating but in ServiceNow it is attaching twice. I shared the code below please check the code and let me know where am I wro...

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manju5 by Tera Contributor
  • 931 Views
  • 9 replies
  • 0 helpfuls