Hi All, I'm new to performance analytics and there is a requirement to calculate the monthly CSAT score as well as monthly CSAT% through performance analytics. Kindly guide me on this? Thanks in advanceVinit Binani
Hi I am looking for a way to automatically generate an Outage record when change is created is created.when change is created and submitted, I have a "risk form" that displays which is required to be filled out. When I complete this risk form, and I...
Hi, I'm looking for the beste way to autofill an incident form.The info will come from a error page of a public website.That info should be added in the description of the incident form.User, URL, Category,...
Hi ,I have requirement to remove instance option from above and add other functionality.Can anyone help me to achieve this functionality.Refer screenshot for following.
Using the Configure List Controls I added the Edit button to the Incident Caused By Change tab so a user could select multiple incidents. I, as an admin, can add multiple incidents and they save just fine. If an ITIL user selects multiple incidents i...
Hi All, Can someone please help me write an advance reference qualifier for a 'list collector' field which is referring to user table and it needs to return user ID and Name? Example::: Regards,Saurabh
Hi All, In our now mobile app, the homepage has our logo.Currently it statically displays our logo in EN via a media section record. To comply with translation rules, we need to add the french version of the logo as well if the logged in user has lan...
Hi @Ankur Bawiskar / All,We are looking such FAQ Use cases built in Virtual agent. Suppose anyone enter any wording Virtual agent chat bot will be show according question answer along with URL.Can we achieve using OOB Virtual agent functionality or r...
Hi, I have been working with ServiceNow for 6 years, but during the last week, I encountered a problem that's been giving me a hard time. My goal is to enable the global search of the platform (the one at the top right) by creating a new role. The st...
I am trying to set up a modal so that the client can input information. I don't know what table this is store... c.modalInstance = $uibModal.open({ templateUrl: template, scope: $scope, size: size, ...
Hi everyone, I want to put a <sn-record-picker> inside a spModal, but Im not sure how to do this, can anyone help ?Code:HTML:<div id="AtualizarButton" class="panel panel-default"> <div class="panel-heading">${Atualizar}</div> <div class="pan...
Hi,I have created a custom action which calls a script include to retrieve an approver sys_id.I can see from the logs that the sys_id is being returned however the approver record doesn't appear to be found.I understand from looking at a post from @p...
I am trying to copy activity log from task to parent how can I do that. I can copy work notes and comments but I want to copy any other field changes captured in activity log to the parent. Trying with a before BR and unsure how to get activity log ...
Hi All, Im having problem with AI Search. Whenever Im searching on to the typeheadsearch. And clicking one of the search result that is a knowledge article. It redirects me to knowledge article page but "sys_id" from url parameter is undefined Anyone...
