Resolved! Delete file from a file location on a midserver
Dear members, Good Day!Could someone please let me know if it is possible to delete files from a file location on a mid server using flow designer? Best Regards,Navin
Forum Posts
How can we set Watchlist Users of Catalog Task from Service Catalog Item Variable automatically?
How can we set Watchlist of Catalog Task from Service Catalog Item Variable automatically?As when we set while updating Watchlist Users of Catalog Task from Service Catalog Item Variable having list of Users which is list collector field in Flow Desi...
Get count of records in list collector
Hi Team, I'm using a list collector in my record producer. Is there a way to determine the number of records in the list collector on a client script?I'm populating the value of list collector through a Script Include (not client callable) .
CMDB tables attributes (field names) and descriptions
Hi All,Is there a readymade document from ServiceNow for all the attributes definitions in OOB for all CMDB classes.something like this. Class / Table Name , Attribute Name, Label Name, Definition for the attribute. There are so many attributes/fiel...
Resolved! Need to trigger workflow notification before expiration date / due date
Hi,I have a catalog item with a multiple choice variable asking if an access should be temporary or permanent. If the answer is temporary, a mandatory date variable is showing, asking for an expiration date (access_expiration_date). That date is copi...
OnChange client script in Incident table
Hi, I've found a weird behavior with our OnChange client scripts that targets the Incident Table. We have a simple script that removes the mandatory status of the Assigned To field (which is set by a UI Policy) when the Assignment Group changes, so i...
Catalog UI Policy /w Script: Show variable only, if value from another variable matches reference
Hi community!I am currently struggling with a variable (Lookup Select Box) that I only want to show, based on the selected value from another variable field (also Lookup Select Box). The logic in the two variables is, that the first variable represen...
gs.log()
var checking_user_is_part_of_specific_Group = Class.create();checking_user_is_part_of_specific_Group.prototype = {initialize: function() {},isUserPartOfGroups: function(groupNames) {var chg = new GlideRecord('change_request');var user = new GlideReco...
Resolved! Filter drop down reference field after changing dependency field value
When displaying a Reference Field C as a drop down, how can I get the values to be filtered based on Fields A and B ? I have 3 Reference fields. Field C values are dependent on what is chosen for Field A and B. I have created a Reference Qualifier to...
Resolved! Adding CIs (another entry points) to Application Service Service Mapping after tag-based discovery
Dear Community Members,I'm facing a problem in relation with CSDM and proper Service Mapping.We already discovered a lot of CIs and Application Services from Azure Tag-Base and that works fine, we can see all CIs in Service Mapping.The challenge is t...
Resolved! Auto Close an Interaction after one Hour (60 mins) of being Opened - if it has not been updated
Hi Team,I assume this is pretty straight forward to configure via a Business Rule, also would it be an Insert/Update Business Rule? What would be required to configure a simple Business Rule, that auto-closes any Interaction, after one hour (60 mins)...
How to Calculate SLA based on two Date and Time fields?
Dear all,I have 2 custom date fields in my incident form: "Start Time" and "End Time".I'd like to calculate SLA times based on these 2 date fields. There is a possibility that those two dates can come together. ServiceNow gives the possibility to set...
Email Notification based on Scheduled job
Hello,Hoping I can get some assistance:I have a requirement to send a notification to Change Managers when a Standard Change Template is nearing expiration (there is an expiration date field).The intervals from expiration are:20 days15 days7 days6 to...
How to show only options based on roles or groups?
Hello experts,If I want to only display a select options to certain or role or group, what do we use? In this sample I would only one to display in progress, on hold and resolve to one group only,Can UI policy handle this?regards,Vaine
