Live Profile
Create a fix script that from the live_profile table goes into the sys_user table and finds a match on name (name on user record = name on live profile record) and sets the Field to that record's sys_id.
Forum Posts
Resolved! Task | Assignement group field update
Hi Everyone, I want to modify the value of "Assignment group" task field of a catalog item, depending on a variable value of the catalog.For example, if the variable = a, "Assignment group" of the task field is the default value "Group A".if the vari...
Resolved! Unable to integrate Virtual Agent with MS Teams
Hello Experts, I need to add a test tenant to one of our sub-prod instances to test Virtual Agent, but am getting an error when trying to connect the tenant that does not allow me to. The instance was recently upgraded to Tokyo from San Diego (not s...
Add icons to Request Item categories in Portal
How can I add an icon to a Request Item category? Adding a picture to 'Icon' or 'Header Icon' does not work as it does not show in the Category list or on the Category page Thanks!
Resolved! How to use ServiceNow is IOS
Hi Folks,Good eve. Just wanted to know how can we use ServiceNow daily operations in IOS?Not sure about the configuration setup. Thanks in Advance,Hritik
Resolved! Add a param to Glide Ajax for "Contains"
Hello, I am currently working on a client script that will validate an attached signature to a ticket before allowing the user to close the ticket. I have the following GlideAjax call in my script to search for the attachment. var ga = new Gli...
Resolved! Creating templates for our service desk by choosing a Configuration Item or something else
Hello, I do apologize if I didn't select the correct forum. I did try searching in the Service Now Community for this answer, but did not turn anything up to this specific question. I use Service Now, but sadly, I am not a Service Now Developer and...
Resolved! Trying to search tickets by tags
We are using the Tokyo version. Is there a way to search by tags for a specific ticket?For instance, our teams are on-call and I was adding tags for certain subjects, so if we get paged at 2am and it is a weird issue we don't see all the time, I tag ...
How to update HTML element in real time in Service Catalog
Hello,Currently I have a requirement to update an HTML element present on a Catalog Item based on what the user inputs in the fields below. See screenshot:Basically, if a user types 'ServiceNow' in the Notification Title field, the phrase "THIS IS A ...
Resolved! How to modify the Service Portal Logout URL?
When I am logged into the Service Portal and click on the menu drop-down to logout, the URL that it takes me to is not valid and it refreshes to the homepage of the Service Portal. It looks like the user is still logged in, but the next action they t...
Resolved! Can I send the mail through email client template without filling the "To" recipient field?
Hi, I have the requirement to send the mail to cc recipient only without filling "To" recipient, when I try to send the mail from email client template to the cc or bcc recipient without filling the "To" recipient then I am getting the error as "Rec...
Resolved! Can we change onChange client script into onLoad?
hi, How to change onChange client script into onLoad client script?
Resolved! Link to Catalog Item from SimpleList in Service Portal
Hello, I am trying to link, from an item in a Simple List of Service Portal, a catalog item made with a record producer.I have the option "Link to this page" set to "sc_cat_item" but when I click on the said item, I get "You are either not authorized...
Resolved! How to find which user removed filed from form
Hi all, Can anyone know how we can find which user removed the filed from form layout is there any way thanks,
How to hide mandatory fields through client script?
How to hide mandatory fields through client script?