I'm working on a specific request and need some guidance. I've been asked to create an Indicator that counts all of the re-opened incidents on the day the incident was resolved for the second time. I need the Indicator to count the number of inciden...
Hi,I have a list collector variable in a catalog item, and when I use the variable in the short description of the 'Create Catalog task' within flow designer, it is displaying the sysid's of that list collector variable. Can you please share the scri...
We are facing issue for the integration with third party when someone add special character in text on catalog form. We observed only issue for percent(%) sign that fails the integration. Please help me out if someone has any solution for it.
Hi All, I am trying to send an attachment from ServiceNow to JIRA for that I have tried to send values like the below formates but nothing is working can anyone provide code or tell me what is the issue. Sample 1 : This code is giving response 200 ...
Hello developers, I've a request from a client where they would like in the Create Incident record producer, a variable to add images and text either both or separate, which is HTML field. The HTML should be link to additional comments, in which I've...
Hi all, i have to show a report to the clients for the SLA's that are breached today (For inc)I'm not sure how the condition will work hereAlso i want to make sure that,1. If SLA is breached for an incident today, then it should not be visible in tom...
I have one requirement that is i have 3 different tables and i want to sum that three different table values with each other and print that output in to another table
We have some users seeing these popup messages on dashboards. They do not want to see them. Can we turn them off?
Hello Everyone, I have reference field in UI page where I am setting the value as below, <g:ui_reference name="module" id="module" table="u_nowmodule"/> gel('module').value='7cf7a0861be55c50191adc6a9b4bcb1d'; gel('sys_display.module').value='Incident...
I want to send a Email notification just after 2 hours of Incident creation time. Tried with Condition builder in "when to send " section of notification, also created Event and trying to create Business rule trigger this event just after 2 hours of...
Hi everyone, Im trying to get the name of the attachment when I delete it from a record, Im using the "Ticket Attachments" widget where I changed the code a bit so it shows the file name. Im having a problem with this, when I have more than 1 attachm...
Hi, I would like to check what is the best way of computing the ticket Request SLA? Is it based on the 'Made SLA' column or calculate based on the ticket 'Due date'?
Hi there, I was wondering if anyone has pdf instructions for the 6 labs from Knowledge 23: CCL1189 - CCL1194 Any help with this would be great. The on demand course only has a video that accompanies the exercises, but none of the exercises are detai...
Dear ServiceNow community,I have a record producer that creates a record in the change_request table.This is working fine.In the record producer I have 3 variablesvarSubnet = Reference pointing to table cmdb_ci_ip_networkvarSwitch = ListCollector poi...
How can I filter the data item from an input form screen? I want to be able to filter the display of the list screen based on the selected location from an input form screen.I am following these documentations but still wont get it working:https://do...
