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How can we hide form annotation in workspace

Project Action table contains annotation. It is displayed whenever the form loads.But in the project workspace RIDAC page, when we select Add Action option , a modal popups and then annotation shows, gs,getMessage. Is there any way to hide it or remo...

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Rahul11 by Tera Contributor
  • 903 Views
  • 1 replies
  • 0 helpfuls

Copy attachments from one catalog task to another

I have 4 catalog tasks, I want to copy all attachments from Task 1--> Task 2---> Task 3 --> Task 4 ---> Task 5.Wrote a Before insert BR on sc_task table with condition as Cat item is "ABC" and State is 'Open' var task = new GlideRecord('sc_task');tas...

Mishu by Tera Expert
  • 776 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to access workflow input variables in workflow script

How to access workflow input variables in workflow script?I used below script in scheduled job var ch;var op='update';var a = new GlideRecord('change_request');a.addEncodedQuery('state!=-2^start_dateISNOTEMPTY^ORwork_startISNOTEMPTY^work_startRELATIV...

Receive type of Reply email set to new

Hello,The inbound action 'Reopen incident' does not work when I add the RE: prefix to the subject and reprocess it. It doesn't work. Receive type not set to Reply is set to new while reprocessing email.Inbound action: It shows following Entry in log:...

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Unique45 by Mega Sage
  • 946 Views
  • 2 replies
  • 1 helpfuls

Flow Designer Flow Logic to branch back to Catalog Task

Hello,  I am building a Hardware Request flow using Flow Designer.  When you run into several "if" & "then" statements,, how do you ultimately join the two branches back together? Example below shows an Approval question at the start of the flow.If t...

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Resolved! Notification email System user show as undefined

Hello, I have a flow that updates the RITM with an additional comment. The ticket itself show the comment being made by SYSTEM but the notification email show the comment being made by UNDEFINED. Any thoughts? Thanks

Resolved! Client Script: Getting Value of a Field Not On Form

Hello, How do I get the value of a field not shown on the current form from within a client script? I'm trying to get the value of incident.child_incidents from a client script for incident. I've tried "g_form.getValue('child_incidents')" but it retu...

JosephW1 by Tera Guru
  • 12246 Views
  • 6 replies
  • 10 helpfuls

Resolved! Is there a way to edit fields from a database view report?

We have created a database view between the demand and demand task tables, created some reports from that dbv table and placed them on a dashboard. The dashboard users would like to be able to edit some fields (task or demand description, task or dem...

megw by Tera Contributor
  • 1710 Views
  • 2 replies
  • 0 helpfuls