I have a few checkbox variables with multiple options which show on RITM form and Task form, but i want to make them hidden when there is no value selected in them or we can say when its empty. Please suggest how to achieve it
Please suggest how to display the reference field value on UI page
Channel field was showing "phone" for both incidents created from portal and mobile. How could I differentiate whether the incident is created from portal or from mobile
Hi guys!! I am wondering if ever you know how to import an Excel file to easily update the Software Discovery Model of SAM Pro. I tried it but it always has an error requiring Sys ID to be present. We badly need this functionality since we are updati...
Hi,I hope everyone is well. I'm seeking ideas for collecting dates and times in catalog items. I know about the Date and DateTime variables, but I guess I'm not creative enough to use them to their full potential. Specifically, how to collect ranges...
Here the intension is , from get csrf API we have to fetch X-CSRF-TOKEN and cookies. X-CSRF-TOKEN able to fetch and applied but how to fetch the whole cookies and applied on the next create charm ID?
Hello on the sc_req_item table from the Item Column, some records are showing as empty but when I open the record on the formview the item is showing.This is not from a specific item few of them are missing, but from the same item, some records are s...
Hi,i need help with setting a condition field (you know: the filter condition field that depends on a collection field).I am implementing new application where I have a new ticket type and have a kind of template with a condition field (name: u_condi...
NOTE: I previously posted this in the "Now Platform" forum, I guess it was the wrong place. Hopefully the developer community will have some useful input. Background: we have different colored "themes" (I use the term loosely, not technically) in ou...
For creating Dashboards based on Incidents opened on Monthly ,Daily basis? we are using condition as Assignment = "Specific Group" and Opened on This Month for Monthlyand condition as Assignment = "Specific Group" and Opened on Today for Daily Along...
Hi All, We have requirement for Guest users, whom should be able to create a case request without login. Currently the record producer is visible in help portal but the country filed (Reference to Core_country table) is not showing any data in drop d...
Hi Folks, I have added form view on the portal , but few fields are showing blacked out as below. Has anyone encountered such issue ?
**updated script below, had to change "closed_complete" to "3" for the sc_req_item (for sc_request it is not numeric). unfortunately it still does not work** hello, i have created a BR for closing a REQ as soon as the RITM is closed. According to the...
Hello community,I have an ASYNC update business rule running on the incident table when one of the following conditions is satisfied:short description changes OR description changes OR assignment group changes OR assigned to changes OR category chang...
When running the below script I am getting an error on the logs: com.glide.script.RhinoEcmaError: "readOnly" is not defined.<refname> : Line(1) column(0)==> 1: readOnly The code is looping through but the records are not deleted. Appreciate any help ...
