How to enforce comment if article is not helpful. If a user clicks not helpful, a pop up window will show list of reasons why article is not helpful, but if the pop up window is close with X without entering a comment, it automatically accept that a...
We are currently using Tokyo (in the process of testing Vancouver, hoping to upgrade very soon). We have a Content Item on our Service Portal. The Content Item has a file attached to it, so when a user clicks on the Content Item, it downloads the fi...
I have been noticing some unexpected behavior with records in a scoped app I've been developing, and wondering if anyone else has seen this type of thing before, and what it is that might be causing it. Below is a screenshot of a custom scoped app ta...
We want to integrate with an external tool hosted in cloud. Via APIs we can get all the data exchanges done. Question - In this scenario, do we have any benefits if we use a MID server for this integration?
Good Day Everyone I am trying to add a background -image to the OOTB email template. Any advise on how to achieve this? Thanks
In our project ..on portal side on request view employee can see request number in url .. Ideally it should be sys_id ... so any idea anyone how to do that?
I have a catalog item, let's call it "iPhone" in both instances, Source and Target instances.The price for this item is $700.00In that catalog item I have a variable: Add a case?2 Choices:Yes - This increases the price by $35.00.No - (The price does ...
Hi community,I am creating an HTML notification template and I can not insert a table with an image in background.The image is saved in the db_image table.When inserting the image with the tag img , the image is saved in the email and appears correct...
Please explain the how to upload a .eml file in particular table.
Hello All, We have a requirement to remove the cancelled slas for a particular incident in the service portal in the incident sla widget. Could you please help how to add the filter in the widget to hide only the cancelled slas. Thank you
How we can get database details from the Mongo DB atlas in ServiceNow for table cmdb_ci_mongo_database?
Hello Experts,I have two custom fields on form for allowed users and allowed groups, I have written before query business rule to restrict the access, but the condition which I've applied is not working for all users.Could anyone please figure out wh...
We have a catalog item with us, we don't want to create erroneous info withing the catalog item form. All of the vendor data should be there in some versions of ECC in NA or LA. Please let me know how can we use this spoke to integrate the SAP with S...
Hello all, we have a read ACL on sys_user_group (Group Table). The purpose of it is to give read access to the users who are having at least one role. We had below script before the UTAH upgrade.if (gs.getUser().hasRoles()) answer = true;else a...
Hi, i want to add a Reference Qualifier to a field, which has type "table_name", but apparently I can't do it for some reason. Basically I'd like to list only those tables, which are extensions of "task". Is anyone has experience w this?
