Date Picker Filter in dashboard
Hi everyone,I'm trying to to put a date filter in a dashboard that contain some reports. I want to have a date picker.Can someone help me to find a way to do this ?(sorry for my english);thx!
Forum Posts
Cross scope application access to sys_attachment table
Hello, I have created application cross-scope access for Read, Write, Create all three And I have a BR with Scoped Application and script When I am trying to add any attachment to record on scoped app Human Resources : Core it is not letting me ...
Resolved! Hide 'New' button on Incident List view
Hello Experts, I want to hide 'New' button on incident list view for all non-ITIL users. And I have configured the list control as below. But, when impersonated as non - ITIL user, they can still see the 'New' button but when clicked they see this e...
Resolved! How to configure CI view for an incident in Agent Workspace?
I need to customize the view that we see when we click on "i" icon in the Configuration Item field. It opens the CI in new tab, but I am not sure how to customize it.I tried opening the same in legacy view, but when I go and select the hamburger ico...
Flow Designer to Submit Catalog Item Request under the same REQ #
good day all i created a flow that will trigger automatically every quarter where it will submit three Catalog Item request for each individual item.What is happening, for each Catalog item submitted its creating three different REQ# for each but i n...
Resolved! Outbound email configuration is not working in PDI
Hi All, For some requirement testing i wanted to send emails to my personal email. So, i tried to enable outbound email configuration from email properties and tried to generate the emails.Also added my personal email in email properties page.But i a...
Bypass mandatory fields when creating record using flow designer
We are creating record in Incident table using flow designer, during testing we noticed it is failing because target instance have mandatory fields, tried creating dictionary override on target instance to bypass mandatory and checked still did not w...
How to make Knowledge Base Public
Hello, we created a Knowledge Base and then published a Knowledge Article within it. However, when we wanted to read that Knowledge Article in the Employee Service Portal, we got this message: You do not have sufficient privileges to access this know...
Resolved! can we remove snc_internal role from the ACLs?
Hi All, can we remove snc_internal role from the ACLs? This role got added to the ACLs along with the HRSD plugin installation , nd now we are facing issue with the access. Please le us know if anyone faced this before.Any help is appreciated.Thanks,...
Resolved! How to create Work Order from Incident
Hi All,I am searching for a business rule which is OOB where we can create Work Order automatically from incident? Especially when we get a ticket from specific markets? is there any existing like this? if not, can anyone help me out with this use ca...
Resolved! I want to display fields other than numbers when I refer to the knowledge table.
I am a novice developer.Please help me with the following question. I would like to display fields other than numbers when I browse the Knowledge Table from a catalog item in the Service Portal. ref_ac_columns=number;short_description,ref_auto_comple...
Is there any way to set the Response Status e.g. 400 for Import Set API?
Hi Folks, I am trying to figure out a way how to return specific HTTP status codes from Import Set API.Let's say a critical validation fails in an onBefore transform script - then I don'want the sending system to receive status 201, I want them to re...
UI action visibility based on roles and priority
1.when change priority is P1 and P2 and role is change manger, only then Implement button should be visible2.for remaining p3 and p4 tickets Implement button should be visible for all roles.
How to hide rich text label on RITM
I have created a rich text variable on a catalog item as shown below: It is reflecting on RITM as well. I should not populate this on RITM. Kindly guide me.
Resolved! Cross scope privilege - update() in business rule
Hi folks, Why do we need to use update() in the business rule in scope app? I just want to understand why it does not work when I don't use update() in scope app.I created simple BR on before and it does not work without update(). Once I added update...