Hi, I need to create a new catalog items. One of the variables is a field 'Priority' but instead of creating him from scratch I decided to use variable set that already contains this field. In the variable set the default value for this field is '3...
I have a need to read an LDAP attribute (one that is not captured as part of our LDAP integration with sys_user) within a script. Is this possible and are there examples. Thanks.
I am new to serviceNow development and trying to get a handle on best practices when creating a new app. I created a personal developer instance and I would like to create a sample app called Remote Work. The concept is that it would be an app wher...
Hi all. I have created mrvs with catalog items. I set multiple data, but when I want to change the data content later, I thought it would be a hassle for the user to select Edit Row from Actions and make the changes. So I asked if it is possible to c...
I need to create an api to handle incoming REST messages. It looks like I could either use a Scripted REST API or Flow Designer using a "REST API - Asynchronous" trigger. Which is the preferred way to do it? What are the pros and cons of each? Or is ...
Can you have a global variable in a script include that can be used in all of your functions? I want to have a Global variable that controls logging for the functions. I don't want to have the same variable in each function. I want 1 location to set ...
Hello All, We started using service now a few weeks ago and I am struggling to create a report as i can't find the right information. I need to display the average time on each State for the tickets created( Incident and Requests). The State column i...
Hi all, How to get a string value from table and assign it to a Choice field values. How can I achieve this? I have a fields Phone number, Alternative phone 1 and Alternative phone 2 and I want to fetch it from consumer and assign it to Choice Field...
Hi, We have a requirement where we need to make rest other fields disabled when in particular field(Yes/No field) value is selected as "No". Written a onChange client script for this which is working. Here we need to Reload the form when user changes...
Is there a way to find all the scripts in the system where sysIDs are hardcoded.Any response is appreciated!!Thanks,Harshit
Knowing that ServiceNow advices using a catalog item as opposed to a record producer to generate a RITM, we have a requirement to have agents submit a RITM on behalf of a caller. To achieve this from the user interface, I wanted to generate a ritm fr...
I have a simple Document ID Field on form. I added the following script include var RelationshipScript = Class.create(); RelationshipScript.prototype = { initialize: function() {}, process: function() { var tables = ['incident', 'int...
Hello, We have a catalog item and there is a field "Requested for" on this item that refers to "sys_user" table We have a field "u_type" on user table which is of string type. usually this string field takes two main values. 1- Contractor 2- Employee...
When running Instance Scan Column-type check for HTML, my check is timing out, particularly it is taking a long time to scan the sys_upgrade_history_log table, which I do not care to scan. I would like to know how to exclude this table from my check...
Hi all, I can see that the change request tasks which were added to it (implementation, testing) through workflow are getting changed as "Planning" type and state is getting "Cancelled" as soon as I click review. we are using OOTB workflow only and ...
