How to add a delegate option under the profile on the ESC portal
Please can anyone tell me how to add a delegate option under the profile on the ESC portal?
Forum Posts
How to pass 'Opened for' from Interaction to 'Requested for' in the catalog item in Agent Workspace
Hello All, We recently enabled Agent Workspace in our DEV instance and we would like to pass 'Opened for' field information from interaction record to 'Requested for' variable in the catalog item when we click on 'Create Request' UI action in the int...
Importing an Excel file into a list type field
I want to import comma separated data into a list type field.↓data to import↓field to import to However, when I import it, the yellow line text is displayed. When I execute the import, the value is not imported to the target column ("sample list").I ...
Resolved! How to restrict list to add only limited number of users
Hi Experts, I have a requirement where I need to restrict the users by adding multiple users using the list.As you can see in the screenshot, here I can add n numbers of users. Can we restrict this to add only 2 users?If yes, then please reply with a...
Resolved! Need help with User Criteria Script.
Hello,I really need someone to help me with this issue. 1. Created User Criteria 2. I added the User Criteria to the Catalog Item under Available For: 3. I impersonated an IT Service Desk Team and try to submit a request on behalf of someone, I...
Resolved! Business Rule to Auto Populate Group Members
Been trying and failing at scripting this business rule, so I'm here for help. I have a customer field on the group table "u_supervisors" that is a list field referencing the user table. On a group record, whenever a user is added to this list fie...
Client Script | on SC_req_item
Hi All,I am in need of help for below onLoad client script which is written for sc_req_item table , the scope is RITM is getting created for catalog item in request table so based on the variables value of req type and application name in this RITM I...
HRSD Bulk Case Creation possible through REST API ?
Hello,We're looking for a way to have a bot upload data for a bulk case requests through the REST api. For anyone not familiar with Bulk Case Requests, there's a module included with the HRSD application which allows you to select an HR Service, then...
Resolved! Create manually tasks only for specific catalog item (ACL)
Hi everyone, I have a question about ACLs. I need to allow users with the 'itil' role to create sc_tasks only for requested items related to a specific Catalog Item. I started creating an ACL for users with ITIL role: This ACL allows me to see the "...
Make all fields read-only in custom widget
I have created a custom widget with some fields, and this widget have fields which are filled. I want to make all fields as read-only. Only cancel button is available which will cancel the record in backend if clicked.How can I make all fields read-o...
Resolved! Can you send an email notification for work notes by someone other than the assigned_to makes it?
I would like to set up a notification (work a workplace task) that only sends an email notification to the Assigned_to if the work note was created by someone other than the Assigned_to . I feel like I'm missing something obvious, any direction woul...
Resolved! Adding MRV Variables to Approval or other Notificaitons
Has anyone had success in getting Multi-Row variable sets added to email notificaitons? I saw this post and following the instructions. Both in my DEV and Developer instances.https://www.servicenow.com/community/developer-articles/multi-row-variable...
Resolved! Project Workspace - Add Task Issue
Hi Team,We have deployed Project Workspace in our sub-prod and are facing an issue in which we are unable to Add a Task to existing Projects.The same method does work for new projects in the same Project Workspace.We can create/add tasks to existing ...
How to hide "options" in a checkbox variable
Dear community, I need help: I have created a service where I use the checkbox variable: When I go to the catalog I see that this variable has a default value "options" that I want to delete, but I don't know how to do it. I read an article in Ser...
Agile starter stories
Where to get agile starter stories for implementation of any application/module for new developments?
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