Include catalog variables in database view
Hi All,I am unable to include the RITM variables in database view, Is there any possibility to add variables? Thanks.
Forum Posts
Copy attachments from one catalog task to another
I have 4 catalog tasks, I want to copy all attachments from Task 1--> Task 2---> Task 3 --> Task 4 ---> Task 5.Wrote a Before insert BR on sc_task table with condition as Cat item is "ABC" and State is 'Open' var task = new GlideRecord('sc_task');tas...
Resolved! How to access workflow input variables in workflow script
How to access workflow input variables in workflow script?I used below script in scheduled job var ch;var op='update';var a = new GlideRecord('change_request');a.addEncodedQuery('state!=-2^start_dateISNOTEMPTY^ORwork_startISNOTEMPTY^work_startRELATIV...
Resolved! UI Action - How to Callback value from one table to reference/use on an action in another table.
UI Action - Form Button in CSM Workspace The following is where I am starting... I created a form button within a single table. The value used to create the URL is found in the existing table. However, what I am trying to do now is create the same fo...
Record producer script for displaying variables set 'variable' in the incident description
Hi, I need assistance with a script below: I want to be able to display field1 or field-1 or field--1 based on user input and display it in the description of the record producer incident. if user input is red from field1, it should display field ...
Receive type of Reply email set to new
Hello,The inbound action 'Reopen incident' does not work when I add the RE: prefix to the subject and reprocess it. It doesn't work. Receive type not set to Reply is set to new while reprocessing email.Inbound action: It shows following Entry in log:...
Flow Designer Flow Logic to branch back to Catalog Task
Hello, I am building a Hardware Request flow using Flow Designer. When you run into several "if" & "then" statements,, how do you ultimately join the two branches back together? Example below shows an Approval question at the start of the flow.If t...
Resolved! Unable to apply change template through script on standard change, please suggest.
I have created a business rule on table(x_turbo_turbonomic_turbonomic_action_approval), that creates a standard change whenever any record inserted on this table. The issue i am facing is that when i am trying to apply change template on the change r...
How can we get these two options complete and incomplete in Catalog task
Hi Community, How can we get these two options complete and incomplete in Catalog task instead of one transition line. Please find the below screen shorts for your reference, one is complete and incomplete screenshot and another one is one transitio...
Resolved! Limit application scopes available in application picker for non-admin user
Hello,Is there a way to limit the available application scopes showing/selectable from the application picker for a non-admin user who is given the ability to see/use the application picker using Delegated Developer ? Specifically, the scenario is as...
Resolved! Notification email System user show as undefined
Hello, I have a flow that updates the RITM with an additional comment. The ticket itself show the comment being made by SYSTEM but the notification email show the comment being made by UNDEFINED. Any thoughts? Thanks
Resolved! Client Script: Getting Value of a Field Not On Form
Hello, How do I get the value of a field not shown on the current form from within a client script? I'm trying to get the value of incident.child_incidents from a client script for incident. I've tried "g_form.getValue('child_incidents')" but it retu...
Resolved! Is there a way to edit fields from a database view report?
We have created a database view between the demand and demand task tables, created some reports from that dbv table and placed them on a dashboard. The dashboard users would like to be able to edit some fields (task or demand description, task or dem...
What is the meaning of Closed Skipped option in Catalog task, and what will be the impact
Hi Community, What is the meaning of Closed Skipped option in Catalog task, and what will be the impact if they clicked and saved Please find the below screenshot for your reference Thank in advance Regards,Srinivasu Sagiraju
How can I use Excel file in Sharepoint folder as data source to import data in target table?
Hi Community,I have to the requirement of data load. The data is present in SharePoint folder in excels [.xlsx/xls] format. This data updated on daily basis. How can I achieve this?Your response will be very valuable for me.Thanks in advance
