Hi all, currently, I have to migrate the data of MRVS from one instance to another. But when I exported the ticket, the data in the table Question Answer and Multi-Row Question Answer related to the ticket. It only gets the data in variables. The dat...
I have a Utah PDI that I loaded some data into and am trying to test out the Predictive Intelligence template for predicting assignment groups on new incidents. When I try to train it, however, I get this error, with no further clues or explanation o...
Hi, I have two reference fields(Program Manager, company) from two different tables(sys_users, core_company ) in program record. I want the company field needs to auto populate depends on program manager. I know we can achieve this by writing a busin...
Hi Team, I have Query which is related to Redirect Service portal.Q. I have to portal : One Is Service portal and 2nd one is employee portal.so i want to like: if user have itil role then he open Service Portalbut user don't have itil role then he is...
Hello All,My requirement is to Create copy of the OOTB workspace: Service Operations Workspace is it possible to create a one?? if yes Any clarifications you can provide would be appreciated. Thanks! Thank You!
Hi, how can we create an export set that export table data into a text file using EBCDIC encoding Thanks
I think I know the answer, but just wanted to see if anyone has anything to add. I am fully aware what Extending a table means. However, I am curious to find out what happens if we force to change the value of "Extends Table". For example: Table A e...
I have no idea what's going on. This field is being set in a business rule (you can see there's a sys_id attached to it but it's empty):The field data looks like: //patient is the sys_id as a stringvar wot = new GlideRecord('wm_task');wot.initialize...
Hi all, Despite my best efforts using the getValue in a Client Script for onLoad, it does not seem to workIf the state is rejected, the alert should not trigger, yet it does. I have tried several times, with different variations but no luck. Does a...
Hello All, There is a catalog item with 48 Variable set and multiple variables within. And there should be dependencies based on the selection of each variables.There were few UI policies in place yet it did not work as expected as there were around ...
I need to convert the custom PowerShell activity into a flow activity. What are the steps to achieve this?
Hi Team, Can anyone help me on below enhancement. My requirement is variables are visible on the task level only not in the catalog form and ritm. Thanks,Sasipriya.
Hello dear community, I need helpI have a workflow task that does not save the values that a user enters in variablesInside a task you select YES (then you enter values in two fields) and close the task.But when I re-enter the closed task, it is as i...
Hi All, I have a requirement to create a Email client template which must have Emails from "XYZ" group , assume "XYZ" group has 10 users in it so in "TO" address of Template , these 10 users Email ID has to be populated. To Achieve this ,i tried co...
Hi All, How can the 'description' field for RITM be hidden for a particular item? Pl Note. I cannot check the 'Read Only' checkbox using Data Dictionary and will a Business Rule work if I want to hide it once a RITM record is 'inserted'? Thanks an...
