**updated script below, had to change "closed_complete" to "3" for the sc_req_item (for sc_request it is not numeric). unfortunately it still does not work** hello, i have created a BR for closing a REQ as soon as the RITM is closed. According to the...
Hello community,I have an ASYNC update business rule running on the incident table when one of the following conditions is satisfied:short description changes OR description changes OR assignment group changes OR assigned to changes OR category chang...
When running the below script I am getting an error on the logs: com.glide.script.RhinoEcmaError: "readOnly" is not defined.<refname> : Line(1) column(0)==> 1: readOnly The code is looping through but the records are not deleted. Appreciate any help ...
I have created a new table "u_action_handlers". I want to add versioning to this table so that history of all the changes to the records are preserved.
Is there any OOTB way to enable the subscribe button to make it enable on the service operations workspace ? if not can you please suggest an approach to enable it on portal view on workspace view
Hi All, I have a requirement, to remove read-only from configuration item field on change table. I have inactive OOB client script (Read Only Ci )and OOB ui policy (Prevent CI changes when not new) condition change to state is closed But its not wor...
Need a script to check whether all the Incident Tasks of an Incident are in resolved state, then only the the incident state can move into Resolved state, any BR any script?
Hi Team, Iam trying to integrate SCCM with ServiceNow and Its working in dev when I move the connection to Test, its throwing "SQL Server Exception. The password property exceeds the maximum number of 128 characters." But the same connection is worki...
Hello Folks, I want to prevent auto request creation on receiving auto replies from various mailboxes and in different languages. We can add conditions for subject line containing keywords, but I want to know apart from this how can we prevent reques...
Hello all, I can't understand variable substitution in Rest calls although i have looked at the documentation: Variables substitution in Outbound Rest messages. And in the examples, i can't understand what the names of the variables refer to. P...
Hi All,I'm trying to pass an array as a parameter for a GlideAjax call, the information is getting there but it's not working as expected, any ideas why?Client ScriptScript Include Ajaxvar arr = [["A", "1", true], ["B", "2", true], ["C", "3", true]];...
There is a field on my Record Producer that is used to template information for a new record, when this reference field on my form changes, it fills in several fields, including an attachment field, however on these records there may be any number of...
Hello, everyone.I would like to know how to use ux style to change the font color of instance, I have successfully changed the color of the banner but the font color is a little bit lighter, I would like to try to change it but I don't know how to do...
Hi, When parent incident is closed then automatically child incident will be closed and When child incident closed then automatically parent incident will be closed (Both sides). How to achieve this and I tried this code but not working for me so can...
It works well when I search with 'erp', but it doesn't work well when I search with 'mes'. Catalog Item - SAP ERP Catalog Item - DECS MES I want that item to come out when I search with 'MES'.
