Hi all I want to copy a attachment from servicenow to google drive using api integration.. I was able to send attachment to google drive.. Now the problem is ,it is getting attachment uploaded as 'Untitled' , But I want it to be named example 'Invoic...
Hi All, Good Day!Could someone please confirm if 'Delete attachment' flow designer action has been deprecated which is part of JIRA spoke ? Whenever I am trying to use the same action, it shows 'deprecated' in brackets although it works without any ...
Please can anyone tell me how to add a delegate option under the profile on the ESC portal?
Hello All, We recently enabled Agent Workspace in our DEV instance and we would like to pass 'Opened for' field information from interaction record to 'Requested for' variable in the catalog item when we click on 'Create Request' UI action in the int...
I want to import comma separated data into a list type field.↓data to import↓field to import to However, when I import it, the yellow line text is displayed. When I execute the import, the value is not imported to the target column ("sample list").I ...
Hi Experts, I have a requirement where I need to restrict the users by adding multiple users using the list.As you can see in the screenshot, here I can add n numbers of users. Can we restrict this to add only 2 users?If yes, then please reply with a...
Hello,I really need someone to help me with this issue. 1. Created User Criteria 2. I added the User Criteria to the Catalog Item under Available For: 3. I impersonated an IT Service Desk Team and try to submit a request on behalf of someone, I...
Been trying and failing at scripting this business rule, so I'm here for help. I have a customer field on the group table "u_supervisors" that is a list field referencing the user table. On a group record, whenever a user is added to this list fie...
Hi All,I am in need of help for below onLoad client script which is written for sc_req_item table , the scope is RITM is getting created for catalog item in request table so based on the variables value of req type and application name in this RITM I...
Hello,We're looking for a way to have a bot upload data for a bulk case requests through the REST api. For anyone not familiar with Bulk Case Requests, there's a module included with the HRSD application which allows you to select an HR Service, then...
Hi everyone, I have a question about ACLs. I need to allow users with the 'itil' role to create sc_tasks only for requested items related to a specific Catalog Item. I started creating an ACL for users with ITIL role: This ACL allows me to see the "...
I have created a custom widget with some fields, and this widget have fields which are filled. I want to make all fields as read-only. Only cancel button is available which will cancel the record in backend if clicked.How can I make all fields read-o...
I would like to set up a notification (work a workplace task) that only sends an email notification to the Assigned_to if the work note was created by someone other than the Assigned_to . I feel like I'm missing something obvious, any direction woul...
Has anyone had success in getting Multi-Row variable sets added to email notificaitons? I saw this post and following the instructions. Both in my DEV and Developer instances.https://www.servicenow.com/community/developer-articles/multi-row-variable...
Hi Team,We have deployed Project Workspace in our sub-prod and are facing an issue in which we are unable to Add a Task to existing Projects.The same method does work for new projects in the same Project Workspace.We can create/add tasks to existing ...
