Hi Experts, Scenario: A service user profile has 2 email (User ID :- ABCD & Email :- XYZ). In our case user doesnt know the user id (only aware of the email), but he/she should use the User ID to login servicenow through SSO. When the user tries to l...
Hi, Please any one explain what is audit and types why we are using desired state audit in CMDB compliance
Hello guys, how are you? I'm trying to create by myself a catalog item just for "practicing". I create a simple catalog item like "New Employee Form". There are fields named "Position" that has three options (Manager - Analyst - Developer) and other ...
Hi, Is there a way to set a multi row variable set read only on the requested item form? I'm not variable set fields itself but to the edit / delete / add / remove all buttons This question is relevant not for service portal but to the platform UI ...
Dear all, If I want to change the displayed content of the Bar in Portal, what should I do: Also, I'm interested in the functionality of Requests, how do I know which prefix type tickets it's showing?Where can I see the data source it shows?
Hello, As of now our platform just has a check to see if the request was opened by the requested for's manager and it skips the approval and sets the state as approved What I am looking to do is actually show the manager in the approval tab in th...
How do I restrict length of characters of variables in multi row variable set and only alpha-numeric characters should be allowed I have create a multi row variable set for catalog item form. So that I can add multiple customer codes just by clic...
I have created one new choice "Approval" for field state in incident form. Now as per the requirement whenever analyst change the state to "approval" then this incident should go for an approval. # Approval can be sent to a group or a user. # In the...
Hi, I need to update the RITM fields for which I'm using a BR with cart api, but RITM fields are not getting updated.Here is my BR condition: here is my script: I need this to parent field to be updated on my RITM and request table also how to achiev...
What does the following mean, which is code for calling ServiceNow's REST API?Why is it necessary?What is the difference between them? " setRequestProperty("Accept", "application/json"); "" setRequestProperty("Content-Type", "application/json"); ...
Hello, i have created a Scripted REST API, it’s a POST Method to create Changes and when I open it with the REST API Explorer I can submit values und send request. Now my question: Is it possible to give values with my Business Rule to the Rest API?
Hi. I want to empty the values of the "client_id" and "client_secret" fields in the oauth_entry table after saving. I want to execute the process only for a specific record, so I wrote the process in the Background Script and executed it, but it di...
I need assistance in an error I encountered after running a flow. I built a flow that schedules a daily reminder notification to approvers of their pending approvals. However, it errored out with this message: "sys_class_name is not a valid dot-walk ...
Hi everyone, I'am working with the ui builder and try to pass the current page sysid from the workspace page to a scripted rest api. The point why I try to pass it from the client script part in ui builder to a scripted rest api is I want to start a ...
Hi team. I have a query that seems to be working correctly, but I'm noticing performance issues. With the business rule, it takes about 10 seconds to open a CR, which I think will get even worse when there are multiple users on the system at once. I ...