Remediation Target Hide in Form level
we have enabled Vulnerability response module in our instance.which condition 'Remediation target' will Hide in the form and where that is configured in VR.
Forum Posts
Auto Populate choices inside MRV variables
Hello - We have the following scenario on a Catalog item.1) Variable A (type: Look up Select box, 'lookup field value' set to Column A)- Referencing to a custom table. The custom table has 4 columns (Column A, Column B, Column C).2) Multi Row Variabl...
Resolved! Reassign Approval After Requested
I have a request to allow users to reassign an approval after it has been requested. I couldn't find any OOB functionality that is like this, so I figured I have to make my own UI action. I am trying to think of the best way to do this. Ideally, when...
HTML Sanitizer Configuration
Hi, I am trying to blacklist http protocol in <a> tag alone while allowing https HTML Sanitizer in HTMLSanitizerConfig Script Include. I am following Configure HTML sanitizer (servicenow.com) article. I am trying to do the following HTML_BLACKLIST:{...
Resolved! How does Delete Job works in the background?
Hello Everyone, Can someone help to understand how the Delete Job works in the background? We're trying to delete a big amount of data, but we won't use the table cleaner since we need a backup, so as the delete job offers a backup after all the dat...
Resolved! Impact Tree on service is not complete
Hi experts! The service I am configuring has many CIs connected to it but when I check on the Impact tree, only the entry points are listed.I tried running the Event Management - Impact Tree Builder Job but it still won't lists all the CIs correctly....
Using GlideSchedule to define business duration using metric instance
hello,Can anyone assist me with my script that will populate the business duration while using a metric instance? I'm able to create the endDuration, but can't pass the businessDuration to it.I'm looking for help to input variable duration as the end...
What is the session token and how can i get it?
I tried to get the session token with the gs.getSession ().getSessionToken (); function, but it return Undefined value. I need the session token value to send to a webservice and validate the user session that is try comunicate and give him a access ...
Resolved! scripted report: script include function
Hello all, I am a reporting analyst and trying to create a logic to use in a report. Wrote one new function in an already existing script include. I am new to the scripting part and so please can I get help from any to achieve this? Requirement: Tabl...
Role needed to access system definitions - Templates? To create templates.
Hi Everyone, Any help would greatly be appreciated!! I'm looking to find the role needed to access System Definitions - Templates. As a system admin I am able to find this then create new templates and pick various fields to apply this function to.H...
Importing Attachments from one instance to another from a record
Hello community I am trying to import the knowledge articles along with attachment(s) from one instance to another.1. I have an excel file with KB information(along with kb sys_id) from instance A.2. Created an import set and transform map to pull th...
Resolved! Workflow().broadcastEventToCurrentsContexts vs Workflow().runFlows
I want to know if there is any difference in behavior between these 2 objects , or any criteria so that we choose one over the other :new Workflow().broadcastEventToCurrentsContexts(gr, 'update', null); VS new Workflow().runFlows(gr, "update");
Populating caller location using default value
Hi All, I want to populate the incident caller's location on location field using the default value.I tried with javascript:gs.getcaller_id().getRecord().getDisplayValue("location"); but it is not working.Can you please help how can I achieve this ?...
