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Password 1 vs Password 2

In the current environment we changed the user table password from Password 1 way to Password 2 way so that we have the option to decrypt the password to run verification that it meets the password standards when entered into the password field on th...

Resolved! Call a function inside a script include using a variable

i have a script include that has 3 functions. lets call them function a, b and cfrom function a i want to call function b OR c depending on a variable given by the businessrule thats calling function a.the variable has the function b or c as value.is...

hermanwinkel by Giga Contributor
  • 8115 Views
  • 5 replies
  • 1 helpfuls

Resolved! Fonts in HTML Editor

We are using the TinyMCE Editor for our HTML fields (currently at Eureka release).There are a few fonts available by default, but some useful fonts are missing (Calibri as an example). Is it possible to add more fonts to the list? Would make editing ...

palmen by Tera Guru
  • 7999 Views
  • 1 replies
  • 3 helpfuls

Resolved! Temporarily disable update set tracking

Hi all,Is there a JavaScript way to disable update set tracking during a glide script transaction (i.e. business rule/ UI action etc)? Rationale:We've built a management wrap around Record Producers, this wrap programatically creates and tears down r...

guycotton by Kilo Contributor
  • 3260 Views
  • 6 replies
  • 0 helpfuls

service desk call module

Hi,I am presently working on the "service desk call" module to do some customization.Please help me to achieve the below requirement.whenever a   call was created with the call type as "status call" , two related lists should appear(one is for incide...

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Resolved! User roles in Global Scope to Access Custom Applications

Hi!I cannot seem to make my custom application accessible to others. I am using Fuji version.What I have done so far:- I have custom application, App X,   with an auto generated scope.- I have created a global user role, App X user,   and assigned th...

dalton1 by Giga Expert
  • 6383 Views
  • 11 replies
  • 1 helpfuls

Average processing time for service Catalog Items

we have a requirement to find the Average processing time for each Service Catalog Items.I have created a Metric Definition to calculate the duration on SC_REQ_ITEM table.Has anyone calculated Avg Processing time based on Requested Items? Thanks for ...

Ruchi19 by Mega Contributor
  • 2710 Views
  • 2 replies
  • 1 helpfuls

Choice fields translated in email notifications

Hi All, We're implementing language translation in our instance, and i'm undergoing email notification translations. Changing the email notifications based on the user's language is the easy part, but what I cannot figure out is how to display a tran...

Resolved! Get Embedded List Row Count with Client Script

Does anyone have functioning code (Eureka or Fuji or later) for retrieving the current number of rows in an Embedded list with a Client Script?We would like to perform an onSubmit check to ensure there are an appropriate number of entries in an Embed...

HTML field read only crazyness

After looking all over the community, wiki, and the hi server knowledge base I couldn't figure out how to make an HTML field read only and when I change a field, it rewrites the contents of the HTML field while still keeping it read only.Here are the...

how to copy existing workflow

how to copy existing workflow as i am not getting checkout option so planing to copy existing workflow and do the checkout...please help me out.

Nana5 by Mega Guru
  • 9732 Views
  • 2 replies
  • 1 helpfuls