Good Morning All,I am an experienced programmer but I've been working with ServiceNow for only three weeks. As my title states, I am trying to auto populate a field on my form based on what is selected in a Reference Field in the same form. I found t...
HiRunning housekeeping scripts on pa_scores table (Performance Analytics) and have observed that the fix scripts ends after 24 hrs and some minutes (2 up to 45 min) even though there is huge number of orphan records to be deleted.Has disabled busines...
Hello all, I created new roles and will like users with these role to be able to see everything within Incident app; we do not want them to have the "itil" role. I have added the new roles to Incident app but they are not seeing the records within th...
I'm trying to have a reference field dependent on another field... in Express... Sounds pretty trivial, but this is Express we're talking about, so it isn't working as expected. Therefore, I'd like to understand how dependent reference fields work.Sp...
I want to use different email templates for a single notification based on the severity. Basically, if Incident severity = 1, use severity1 template in email notification, if sev =2 , use sev2 template in same email notification.one notification -> d...
Hi All,I would you like to create a report for CSAT Response rate means How many customers participated in Survey/ Total no,of surveys sent . Would you please help me to create this report . Thank you.
I want to know the client script or glidescript to get all the incident numbers those who are having same company name or a particular company name from incident table.plz help me find the solution.
Can we have the approval buttons coloured like they currently are in production?Fuji:Calgary:I think the red and the different green helps see the right option. There is a tendency to click the update button by mistake when they are all dark green.#P...
I have a field style applied on our Incident table that is working correctly on the form, but not on the list view. Here's my field style: And here's what it looks like on my list view and form view: This was never an issue with...
I have an integration with an in-house application that, up until now, has relied on sending single field values via a SOAP message. My new requirement is to send the contents of a list collector field. Each entry in the list collector references a r...
I'd like to update the comments field for a ticket in a ui page and am having trouble figuring out how to pass the value from a textarea field int othe processing script. In my HTML I have this: <g:ui_form> <g:dialog_buttons_ok_cancel ok="ret...
Please help me work out the syntax for doing a glide insert on a field of document ID type? It looks like it should be some combination of the table and sys ID but I'm not finding any examples on the wiki entries for glide nor document ID fields. S...
There are 150+ cmdb_ci's extended tables and I need to query all these tables for rows which have non-zero IP address or non-zero Hostname.However I only need the IP-address, Name, sys_id, and the CI type (cmdb_ci_app_server, cmdb_ci_XYZ).A base GET ...
I am importing asset data into "alm_asset" table. I need to map "AssignedToUIN" (i.e. employee number) into "assigned_to" reference field in alm_asset table. So I used bellow scrip and didn't work.if (source.u_fldAssignedToUIN !== null) { var gr = ...
Hi All,I have a requirement where users should be able to delete their the saved filters.Wiki says only administrators can delete the saved filters.Also there is a acl where it says filter_admin role delete the filter which is not working as expected...
