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Resolved! Flow to Azure AD Integration Not working

Good day fine developers!  I've been trying to configure the AzureAD integration flow but I keep getting the error, "Forbidden Request. Please Check Oauth Token and scope permission."  I've confirmed the API permissions are correct in Azure and attac...

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Calculate duration for the metric instance

Hi Team, I have a requirement that when an incident ticket is resolved one metric will be assigned. But the same metric need to be assigned when the incident ticket is reopened and resolved again and end time need to update with the last updated time...

Glide Schedule and TimeZone

When using a schedule and calculating the duration between a start and end time in a timezone, it always considers UTC. even when using TimeZone when defining a GlideSchedule. Adding the script belowvar sched = new GlideSchedule('qwdfghjuhytfgdsew324...

rad2 by Mega Sage
  • 1681 Views
  • 7 replies
  • 0 helpfuls

Import excel doc via catalog item and flow designer

Hi all, I want to import automatically excel spreadsheets from a catalog item attachment variable and then use flow designer to automate it. I have already created a data source and transform map. Can anyone please advice how to automate this in flow...

Snowman15 by Giga Guru
  • 519 Views
  • 1 replies
  • 2 helpfuls

I want to copy the contents of Activity Formatter to another table

I want to copy the record update history and Worknotes posting history displayed in Incident's Activity Formatter directly to custom table A.I understand that the contents of Activity Formatter are stored in the following four tables, but even when I...

MiY by Tera Contributor
  • 439 Views
  • 1 replies
  • 0 helpfuls

Catalog item Priority Rating Variable auomation

I have a catalog item that includes a field called "Priority Rating," which allows selection from 1 to 50.The task owner determines the Priority Rating based on the nature of the request.The requirement is to automatically adjust the Priority Ratings...

surajsukuma by Tera Contributor
  • 717 Views
  • 5 replies
  • 0 helpfuls

Set Variable Values (SP) is not setting the value on the form

I am having an order guide.I am setting a field value with the 'Set Variable Values (SP) ' step. The field is a dropdown list.While running the test, it successfully sets the value, i.e., the step executed successfully, but it's not in the field whil...

SuchiP by Tera Expert
  • 863 Views
  • 7 replies
  • 0 helpfuls

"Ordering" Adaptive Authentication Pre-Authentication Policies

 We have Adaptive Authentication deployed on our instance, and our org requires strong security to prevent any non-authorized endpoint from resolving to our instance login.   Currently our instance 'IP Address Access Controls ['ip_access.list'] featu...

pbusch by Tera Expert
  • 1622 Views
  • 9 replies
  • 0 helpfuls