Hello All, Survey is triggering for below condition on HR Case table- State changes to Ready- HR Service is Offboarding Workflow- Subject person is not emptyBut after adding <Description contains Resignation>, survey is not triggering, is it not taki...
Hi All, I have the following use case:A flow is launched from an alert management rule. This flow performs several actions, including adding additionals comments. We would like the comment to use the name of an existing user (instead of System).Is it...
Hi, Am new to this concepts in What is the supplier lifecycle operations, what is the exact plugins to install SLO and How to invite users to supplier portal. Can you please help me on this. It will helpful. Thanks in Advance!
i have one table called leave request . the manger need to approve leave on approval table for the user . all i have done is working and manager is eligible to approve/reject.. but he was unable to see the information from leave type such as start da...
Suppose there is a field called "Type" in a record producer. If the Type is selected as "incident", an incident should be created and if the Type is selected as "problem", a problem should be created. Is this possible? If yes, how can we achieve this...
Hi,While testing virtual agent API using postman, I'm getting errors in the system logs (listed below). These errors occur only when I add 'history' attribute in the request body. If I don't add the attribute then there was no error. Anyone faced sim...
Please, I need an explanation of the choices of the 'operational_status' field of the 'cmdb_ci' table, i.e. in those cases a configuration item takes on the values shown below for the 'operational_status' field?OperationalNon-OperationalRepair in Pro...
I have setup Bot to Bot integration using attached API. Till non-production instance, it worked fine but in production it is not giving designed response.Instead of starting the topic flow it is giving suggestions as soon as I select the topic and se...
Hello Everyone, What I have done in ServiceNow?developed my own scripted REST API, e.g., /api/12345/incident_webhookcreated an application in OAuth application registry, e.g., OAuth_App_1created a new REST API Auth Scope for the above REST API (given...
In the Email field on catalog form reference to sys_user table would like to see email not name after selection , this field is not in related to request for or such
I am working with an OOB Virtual Agent, I've enabled AI Search within it but it appears that it is not passing the search value or some other error causing no result.I get the "I'm having technical issues and won't be able to continue this conversati...
how to access the input variables of a Reusable Test from a Run Server-Side Script step within the same reusable test. I have tried with param and stepsgs.log(JSON.stringify(params)); // output: {}gs.log(JSON.stringify(steps('/* sysid of input variab...
Hi All, I am using below sub-flow to fetch comments from Jira and update Incident/RITM records. When the record is not found the sub-flow is throwing an error "No record found in lookup" and it is creating multiple error records. Is there anyway to ...
I was trying to develop a flow and this question came to my mind. Is it possible to create loops using a flow? Can I recursively call a flow to achieve this goal? I have tried many ways and I have not found how to do it.
