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Resolved! Service Portal destroy spUtil widget

How can I destroy a widget created with spUtil?I thought i could destroy a widget with toggling an ng-if boolean like this:<div ng-if="c.showWidget">   <sp-widget widget="c.myWidget"></sp-widget></div>I thought that if c.showWidget is false, then the...

drberg by Giga Contributor
  • 3857 Views
  • 5 replies
  • 4 helpfuls

Resolved! Is it possible to create styles for the oob fields?

I have a requirement to add style with left alignment for 'Created' and 'Updated' fields .It is throwing me an error as invalid style record even though it is in the current application scope.Is it possible to create styles for the oob fields?

SAS21 by Tera Guru
  • 1182 Views
  • 4 replies
  • 2 helpfuls

Resolved! Knowledge Author does not see User Criteria in Can Read

We have setup a knowledge base in scope Human Resource: Core and have also setup a group of knowledge authors which we provide access via Can Contribute. These knowledge authors have the role sn_hr_core.basic as well as knowledge.They are able to cre...

Julia Baus by Kilo Guru
  • 1496 Views
  • 2 replies
  • 1 helpfuls

Knowledge Management Article template

We are using article templatesWe want the ownership group to appear on the view of the form. The one that displays when searching on the portalsWe have the ownership group on the template and when users create the article however when we view the art...

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What is the ScriptingGeneratorFactory?

Long story short, I am learning Recommended Actions and trying to build one but I am stuck at the step where you use a generator to use a script.  How do you create a script include for this? It's not a standard script include because an OOB example ...

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e_wilber by Tera Guru
  • 2433 Views
  • 9 replies
  • 3 helpfuls

Hiding the Order Button if your in a grou

we have a order button on a Service Catalog Item. now we are being asked to Hide the order button if a person is a part of the group. they want them to see the item so they can add it to the users wishlist. does anyone have a method to get this done....

Resolved! Parsing response_body for specific attribute

How do I proceed to parse the response in Flow Designer to capture a specific attribute. I would like to store the value of "CONTACTS_IN_QUEUE" and "OLDEST_CONTACT_AGE" in their own custom fields.{ "metric_results": [ { "Colle...

heathers_ by Kilo Sage
  • 938 Views
  • 2 replies
  • 0 helpfuls

How to create a Yes No variable that branches out?

Hi all, I'm sorry if this is incredibly basic but I'm having a hard time finding the right terminology. I'm brand new in ServiceNow coming from a much more simplistic platform so bear with me here. I'm trying to create Yes No variables where when you...

GZ-NC by Tera Contributor
  • 813 Views
  • 4 replies
  • 0 helpfuls

Issue in UI Script Code

if (  document.URL.indexOf('.do') != -1 ) {        window.location = '/esc';}This UI Script code doesn't work if it's related to pa dashboard like $pa_dashboard.do / $pa_dashboards_overview.do (for the users who doesn't have any roles, it doesn't get...

Peekaboo1 by Tera Contributor
  • 677 Views
  • 2 replies
  • 0 helpfuls

Resolved! Dependency using reference type field

I have 3 tables A, B, C and having dependency on each other. B is dependent on A and C is dependent on B and A. We have used reference type field to make the dependency. In the catalog item, we have created 3 variables for 3 tables and want to make d...

ArpitaVK by Tera Expert
  • 944 Views
  • 2 replies
  • 1 helpfuls