I have created one "Before "Business Rule-var AssignmentGroupM = false; var currentUser = gs.getUser(); AssignmentGroupM = currentUser.isMemberOf(current.assignment_group.getDisplayValue()); if (!AssignmentGroupM) { gs.addErrorMessag...
I have a survey created. I want to to trigger it only when the hr case is closed by the user of the assignment group "Tier1"So any of the user from the assignment group changes the state to close complete the survey named as "Survey for HR Case" wi...
Is there a way where I can find number of certified people like CAD, ITSM etc. Not for individual but on certification level and just the count
Hi,I have created a application registry 'Create an OAuth API endpoint for external clients'.Here the webservice user has admin and snc_internal role. For this user when I am trying to generate the access token for this instance from postman I am re...
HI Team,My Requiremet is when i search using search bar on instance side, By typing the company name(for example i ahve a company called "ABC") i want to see all the Product orders(x_service_or_products) list which are assigned to the ABC Company. w...
Hi,i need to get count of items inside Array. but it is giving "undefined" for length.Please suggest ScreenshotThanksUjjwal
Hi, I’m investigating a case where, after a catalog task (ctask) is closed, the related request (REQ) is automatically closed, but the associated RITM remains in a "Work in Progress" state even though its stage shows "Completed".I’m unable to pinpoi...
I have MRVS, which is being used in multiple Record Producers. In new Record Producer I am working on, we need to use that MRVS, however one of the variables in this MRVS is not relevant for the new Record Producer and should be permamently hidden (o...
Hi team, When the sla is resolved for incident, we are keeping the resolution sla as paused . when the incident will be reopened from the portal and the state will go from resolved to in progress, we want the same paused resolution sla to resume from...
Hi All, Why we need Domain account & service account while setup the discovery process? and how many service accounts / domain accounts we need to discover windows servers? how many service accounts / domain accounts we need to discover unix servers?...
Hi Team,I have one Onload and Onchange client scripts to update the related list filter conditions on a form.Both these onload and onchange are working in native view but NOT in custome workspace. Onload:function onLoad() { //Type appropriate comm...
We are using Now Assist Incident Summary. With the feature, there is a tooltip that has this text:AI summarized this using the record details. Check it for accuracy. Is there any way to change this text? I have checked in sys_ui_message and sys_prop...
Hello,I have a requirement to retrieve MVRS table values using the REST API. I tried looking into the sc_multi_row_question_answer table but somehow I don't have access to view or query that table although I can see the list/table in the task and req...
Hello, I'm looking to add the current date time to a record when the playbook is triggered but can't see a way to add it. What I'm looking for is to add a timestamp or epoch date to a field/tag when an alert maintenance changes from true to false. I...