Is it possible to put information from two different alerts in a single email notification?
Is it possible to put information from two different alerts in a single email notification?
Forum Posts
How to create a Normal Change Template from Service Catalog
Hi, We have OOB standard Change Template from Catalog. Does that also feasible for Normal Change as well? What has to be done to achieve this? Thanks
Flow Designer Issue
Hi,I have created the flow for a catalog item. I will share the variables and flow, I am not sure why the if condition is Evaluating as False. If the pictures are not enough to give any solution, please tell me what I have to look into it. Kindly hel...
RITM Created but Variables Not Populating
I'm creating RITMs using a scheduled job that processes entries from a staging table.The RITM gets created, but no variables are visible in the "Item Variables" tab. All variable values are present in the payload and mapped correctly.Any idea why var...
Adding KB article only if special ref variable has particular variable
Hi Team, I have a record producer, and in that I have a reference variables with application, I need to show KB article link on the form (in the backedn only, not service portal), when person choose particular application form this reference variable...
Resolved! Dynamic Translation for record producer in HRSD
Dynamic translation for HRSD services formAs global employee accessing HRSD Services,I want the form content to be dynamically translated into my prefered language, so that I can understand and complete HR-related tasks without language barriers.Run ...
How to Prevent Delete of Upload File in "File Attachment" type field
Hi All. The problem I'm having is NOT related to attaching a file to a ticket/record or using "Management Attachments" at the top of a form. This problem is completely separate and is about the "Delete" link that appears next to an uploaded file for...
Email missing some attachments
I have a BR to copy attachments from each record and attach it to the email. When I checked the email logs, all 5 attachments are being attached.But in the "Email Attachment" related list, only 2 are on the list. Also, only 2 attachments got received...
How to add new column in CSV/Excel file in attachment ?
There are some csv files contains 10k rows are supposed to add manually to the record, but for later operation we have to add one more column to the csv file. Is there a way that we can get the file from attachment table and add one more column with ...
How can I move Compliance Certification Templates with Conditions, between instances?
HelloI have several Compliance Certification Templates all with Certification Attribute Conditions. When i try to move everything via update set, the Certification Template is moved but the conditions aren't included. I have tried export / Import fro...
How to prevent change approval not to go to Requested for and Assigned to users
Hi All, How can we make sure that the change request approval should not go to the change request's assign to and requested for users.I need to know how can I adjust the Change Management workflow to prevent the CR from being approved by the person w...
How to change work notes and additional comments text color
Hello team, I've been struggling with a request from a client to modify the text color at the activity stream. I was able to set most of it to #000000 (black), but I can't figure out how to change some stuff. I see in the CSS with the browser dev too...
Why can't an Epic or split be converted from a story that has the Original Task field filled?
The related links for Convert to Epic and split story do not appear if the story has the original task field filled.
How to receive parameters from g_modal.showFrame in Ui Page script
Hello everyone!I call UI page from UI action in the csm workspace:UI Action workspace client script:function onClick(g_form) { var ui_page_id = 'sys_id'; var url = '/ui_page.do?sys_id=' + ui_page_id + '&sysparm_case_id=' + g_form.getUniqueValue(...
Edit the title of SlushBucket "Edit Members "
Hello, I created a custom field of type Glidelist. The field has a slushbucket beside to it which opens a window and allows multiple CIs to select at one time. But the title of the slushbucket window shows as Edit Members as OOTB.I want to replace th...
