Stop notification to particular group
Any payroll or HR related notification should not be sent to one group. There are 100s of notifications which is not possible and mostly ootb. Any other way to exclude that group from getting any notifications?
Forum Posts
Resolved! Difference between dates into days is not working
Hi,I am trying to get the difference between two dates into days in a scoped application but somehow it's not working below is the code. (function executeRule() { var gr = new GlideRecord('CUSTOM TABLE'); gr.query(); var rowCount = gr.getRow...
Inactive scheduled report is sending email. (There is no record related to this on sys_trigger tabl)
I have a scheduled report which is deactivated in all the instances. But it is getting send on test instance. Even though it is deactivated. There is no sys_trigger record also for the report. Could any expert please help me figure out why this is ha...
how we can attach change to problem related list in sow as well as native view
Hi Teami have created below record in sys_m2m table in global application and then added change request as shown below in sow view in native UI it is working as expected when we create change using New ui action from problem related list is attach...
Project Template selection for Demand to Project
Hello we wanted to auto select project template after demand to project creation. We are using create project from template UI action in demand form. But it is not working as when creating project from template it doesnt link demand to project
Resolved! Extra Before Query Business Rule does not grant access for a custom role
Hello ServiceNow Community, I am trying to implement a customization in a best-practice way by avoiding the modification of an out-of-the-box (OOTB) Business Rule. I've encountered an issue where my new Business Rule seems to be ignored. My goal is t...
Suggestion for RestMessageV3 being natively performant and optimized
It has been observed that there are restrictions on usage of executeAsync with waitForResponse and usage of executeAsync over execute for RestMessageV2. Moreover, for the requests occurring via MID Server, the developers need to use setEccCorrelator ...
Dynamically set List Collector variable from Script Include
Hi I have similar scenario where I am calling a REST Message from my scripts include and getting proper response till that. But I am unable to populate those values in the drop down of the WebUser variable. My Scripts Include:var FetchUserID = Class...
Virtual Agent before Greetings message
How can i get rid of the above message, when i start a new chat, I have my greetings and all set up, but the above, Please select your issue message is coming before the Greetings
Resolved! Best way to trigger a workflow when a record from another scoped app’s table is deleted
Hi, I want a workflow to be triggered in my scoped application when a record is deleted from the table : sn_compliance_policy_statement (Control Objective) in the scoped application : GRC: Policy and Compliance ManagementIf I write a business rule fo...
How to kill flow using script and trigger it using script
Hi, im calling a client script that calls a script include and pass as a parameter a sys_id of a change_request.How can I kill the current flow (not workflow) on the change_request and then trigger a new flow using his sys_id using using on the chang...
Standard Change via REST API not picking up text field
Hi All, I am trying to create a standard change from this REST API endpoint - https://xxxxx.service-now.com/api/sn_chg_rest/change/standard/{standard_change_template_id}?encrypted_fields=u_environment Body - { "opened_by" : "acceptanceTest", "u_imp...
Resolved! Script include
when i use glide ajax in script include and using client Script onsubmit on form for preventing form submission . when i click order now the form showing this in scoped application what can i do
I am not able to see "confirm", "fix" UI action/button on the problem form after Yokohama upgrade
I am not able to see "confirm", "fix" UI action/button on the problem form after Yokohama upgrade even all the UI action with conditions and script are in place and active.
Calculate risk using impacyt and urgency in change request
HI i am trying to set value of risk based on impact and urgency tried using onchange client script on both fields but its not working function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || isTemplate) { re...
