Hello all, We recently upgraded our non prod environments to Yokohama and in doing our testing before upgrading in Production we came across the Reopen option being available on a resolved incident from the serviceportal. it is currently not visib...
Hello, We would like to integrate Sentinel alerts to Create an incident in the ITSM. ( not SIR ) When I search I'm getting about Sentinel to Security Incident Response, we don't have Sec Ops module in ServiceNow, we have only ITSM, please help how t...
How do you create a Data Policy to restrict user access from the server sideWhen state is set to Closed, then Assigned to and Assignment group fields should be hidden.
I’m working through two scenarios involving reference qualifiers and would really appreciate some guidance or confirmation from the community.1. Change Table – CI Reference Qualifiers on Configuration Item and Affected CIsOn the Change Request tabl...
Hi everyone, I’m currently focused on growing my ServiceNow skills around Service Catalog creation and automation. While I’ve gone through a good amount of documentation, I’ve realized that what I’m really missing is hands-on experience. Reading is...
Hi Community, I have one requirement, In form level having requestor for filed and assignment group filed, requestor field taking the user table and in assignment group filed taking the group table, and in my requirement they ask me to create one new...
**I started this thread as a question...but figured it out along the way. I guess I should make this an article...but I have already put everything here and don't want to lose my code again...so sorry if this is in bad form. GOAL: Attach a file to a...
Hi Team, I would like to check if Cisco (CUIC) can be integrate with ServiceNow. My helpdesk team having issue to to raise an incident if there is a call coming into CUIC and there is no user information. We would like to auto generate an incident wh...
Hello! We have a large number of Powershell scripts supporting our environment, I am working on a new functionality that integrates a more to ServiceNow but have hit a wall.One script has a number of requirements that will require interaction with SN...
HI Team, I have a MRVs set with name and email.when request is submitted and approved , I want all the emails in MVRS to receive email . How can I do this ? those emails or users are not part of user table in servicenow.
Hello:I have a report that should be run on specific days of the year, namely, the first day of January, April, July, October. I need help with developing the script that I could add to the Conditional setting in the report. Many thanks in advance f...
Understanding Change Management in ServiceNowIn today’s fast-paced IT landscape, Change Management plays a critical role in ensuring that updates, fixes, and improvements are implemented without disrupting business operations. ServiceNow, being a le...
Please share how we can render HTML content in journal fields and show it in Activities tab without enabling system property - glide.ui.security.allow_codetag as it imposes a risk on instance. We are trying to replicate a chat window kind of thing in...
hi, I want to achieve a task in which restrict the users to submit the catalogue item if user attach a csv file and contains invalid email domain in it. Also alert user to highlight the row number in which error occur.There is only one column in the ...
Hi Team, When Major Incident is resolved Post Incident Report is created (PIR), our client wants that to be in different format than it is available.As per our knowledge it can be achieved by updating UI pages. but is there a small configuration to b...