Hi everyone, I have a requirement where two variable sets: "Shipping Information" and "Billing Information" are there. I need to show "Shipping Information" first if a user checks the checkbox "Ship to a different address" variable. And if "Ship to a...
Hi Team,I have a requirement where we need to include attachments while showing search result on KB Portal(using Zing search), as shown below:I already tried checking various properties and options on Knowledge article, but no luck. Could someone ple...
Hi Team, I am observing some strange behavior in the ServiceNow code. Script include code, calling from UI Action:var name='abc';var cc=new GlideRecord('core_company');cc.addEncodedQuery('name='+name);cc.query();gs.info("CC query :"+cc.getEncodedQuer...
Hello, I would like some confirmation on PDI. Is it possible to use Service Graph Connector for Observability, Dynatrace Workflows app and Dynatrace Incident Integration using PDI? Any help or info on this would be greatly appreciated!
Hi Al,I have an issue where i have create an email notification and try to insert mvrs data into the email notification content but it was not able to show anything, I attach the screenshot for your reference. email notification TableRequested Item (...
I have an issue to create a workflow and notification as per below scenario. scenario 11. user submit catalog request.2. 1st email approver is to HOD number 1 with different email content.3. Approved by the 1st email approver which is the HOD number ...
In reference fields, I want users to be able to preview the record using the info (i) button, but I don't want the "Open Record" button to appear in the popup. This way, users won't be able to navigate to the User table. Where can I modify the code r...
Which tables hold the transaction logs of a non-interactive user? I have looked in the syslog table without any luck.
Hi, I am looking to setup Beans.ai in ServiceNow FSM. Can someone help me on it? Thanks, Alok
Hello everyone,The ask is to have an automated discovery "pack" provisioned every time a new Centre appears in the Location table.Centre Auto-Discovery provisioning:New Centre is imported from data source(Titan)New Network Circuit (ISP line) is impor...
Hello,I have a requirement to capture and report on how long an incident has been in the state of "Awaiting User Info" (value 4). I have created two business rules on update when state changes to and from Awaiting User Info to populate two fields. ...
Hello All,Looking for help to address the following issue.Our instance is domain separated and we have a flow that is created on global/global.1)This flow triggers when its a particular channel and incident state changes to resolved.2) There is a ste...
Hello Everyone,I'm planning to take the ServiceNow Certified System Administrator (CSA) exam soon and would really appreciate some guidance from those who have successfully passed it or are currently preparing.I have a few questions regarding the exa...
Hello All,I have a requirement to update the ${comments} in the body of the notification. If the comment is made from the Assignee of the ticket, it should show the comment as below: Has anyone done this? Is it feasible?
Hi, I'm new here and I have been tasked with Snow forms in my office, and I have never seen SNOW. I have done some of the online courses here on the site, but this is very new and massive for me. I have created a new request form and managed to make ...
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