It is possible to increase the size of the start conversation, end conversation icon and support iconI attempted to use the default branding icon section to replace the existing image with a larger version, but the icon size remained unchanged
There is a function at top of forms,users can use it to manage attachment. I want to realize that only specific user(such as assign to )can download files.(It is also ok to not display the entire function )How should I do?Please help me,please~
I have received a new Yokohama instance. My home page is automatically redirecting to App engine studio. I want that it should redirect to platform homepage. How can I do that?
Hi everyone, I've been looking through the capabilities of DocIntel, which is really interesting. With that said, I've been wondering of the following. 1. Our company has been using MemoQ and Intento. I'm aware that we have Intento in the ServiceHub...
Hi All, Good day!! I have a requirement where I should see a work note added to an incident/problem/change record whenever an attachment is added/removed to the record, saying:<File Name> has been attached to <Record Number> Kindly suggest script ...
HI all, I have a requirement where i need to give read ACL on RITM table where there is a condition Service Provider = MY_value, now this ACL is already there created having a role ITIL_HR, i need this to be added to a new role and even admin should ...
Can anyone pls explain the use of choice action field in transform maps and its options(create,ignore,reject) with real time examples. Thanks in Advance, Sweety
Hey there I have a custom app with 4 tables in a global scope. Let say the 4 tables are Tab1, Tab2, Tab3 and Tab4. Tab3 and Tab4 are associated with Tab1 and Tab1 is associated with Tab2. What is the best way to move these tables from a legacy instan...
Hello! I am trying to update the "Attach" action when searching for Knowledge in the Agent Assist. Currently when you click "Attach" a modal is presented and you can add Comments. These comments and the article are added the Additional Comments field...
Procedure:Navigate to All > Service Level Management > SLA > SLA Definitions.Click New. The SLA Definition form is displayed.On the form, fill in the fields Type : SLA,OLA and UC SLA : SLA is an agreement between a customer and service provider.OLA:...
Use case: If an incident is created in source ServiceNow instance it should be created in target ServiceNow instance.ServiceNow stores details on how to interact with external web services through REST in a REST Message record. The REST Message recor...
I am moving my update set from Xanadu to Yokohama. I am getting multiple errors of the same type. The description is - Could not find a record in sys_security_attribute for column security_attribute referenced in this update
Hello Experts,I am new to CSM .i am creating my first workorder.but i am facing issues with qualification group.OOTB qualification group will populate based on location.so as per OOTB functionality i have assign loaction for a group.now when i select...
Hi, Can any one suggest this method is not popup OOb box with Encryption and Without encryption option while uploading the attachmentWidget Angle provide :spAttachmentUploadType : Service function(spModal, $q, i18n) {'use strict';return {uploadAttach...
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