Good Day, We have a problem with our instance in that the currency is calculated wrong when using GlideAggregate SUM, Platform Analytics Dashboards Data Visualizations, which also use GlideAggregate, or when using Filters on Tables. We have the curre...
Hello folks! I need help with a Dynamic Ref Qual field. From the change_request table form: 1. My configuration item field (cmd_ci), needs to show the CIs related to the company previously selected, 1.1 This field is from the Task table 1.2 Fiel...
Hi All,There is one requirements where we need to send the attachments which is present in the incident.There is already an implementation on sending the incident information to the azure ai, The AI summarize the content based on the incident data wh...
Hi ServiceNow folks,I have been trying to integrate ServiceNow with GitHub using JWT Bearer as the grant type. I successfully created a JWT using GlideJWTAPI and successfully validated it using POSTMAN. The error message "OAuth flow failed. Verify th...
Hello Community,We have been operating many Flows since the beginning of this year. While reviewing the IntegrationHub usage (ua_ih_usage) on a monthly basis, we noticed a sharp increase in user count starting in February 2025.We were able to identif...
Hi All,I want to update worknote of a change request from one ServiceNow to another ServiceNow instance? ServiceNow instance 1 is creating change request in ServiceNow instance 2 and now ServiceNow instance 2 wants to send some acknowledgement as tic...
Hi All, How to update Jira story if any update occurs at ServiceNow catalog task by using Jira spoke.For example if description updated at catalog task, want to update description of story created at Jira. and vice versa if description updated at Jir...
Hi All, My scripting knowledge is not that great but in the past I was able to just change the "Issue" type and add the sys_id for the group I wanted all incidents directed to however it is not working and they are all being sent to our Service Desk...
hi, I'm facing an issue with scheduled job, it is not triggering . (function() { var gr = new GlideRecord('sn_grc_task'); gr.addQuery('active', true); gr.addQuery('state', 'NOT IN', '3,4,7,9'); gr.addQuery('end_date', '!=', ''); g...
Suppose for a particular Catalog item. I want an approval on the request. Can we do this in service now? If yes, then how?
I would like to add add a field from the vulnerability table in vulnerability response application to the vulnerable Item table using business rules. The vulnerability table is sn_vul_entry and the field name is due_date I have created a new field in...
I have been trying to test a few different SharePoint Online spoke actions but keep getting the same error:"Incorrectly Formatted Request"(See the images) I have tried to research the error but have come up with nothing. Any help on how to resolve th...
Hi Community,I’m trying to implement a custom behavior in Knowledge Management during the Review stage and would like to know if this is supported out-of-the-box or requires customization.Here’s the scenario:When a reviewer clicks the "Refer Back" b...
Hi, I want to make changes for in UI builder but i am getting error as "Read Only. The page definition and variant are in different application scopes". Can you tell me how to resolve this issue. Thank u in advance
This isn't the first time I have created a flow in servicenow flow designer but it's the first time I've ran into this problem. In my flow I want to ask for the approval of requested for manager and then ask for the approval of the group in charge of...