Hi everyone,We have some generic email addresses set up by a customer. Every time we update a case or send them an email, we receive an automatic reply from their side. This prevents us from marking the case as resolved, as it reopens due to the lack...
i have created a UI Policy to populate field choices based on other field selection in assignment table. example work type is incident then work type category as PTO etc... I am importing data into assignment table, then those conditions are not work...
Hi All,I am try to create a service catalog which will do bulk upload the data in 3 tables that are api, api component and end point table currently this is working through multi row variable set by uploading excel sheet out there as MRVS having some...
Hi, I have a ui action for redirection url who does not work and i don't know how to do that. I have my ui action script: and i have this error in my console when i click on the buttonBut if i take the url and i open a new window and i paste the ur...
Hi all, I have a requirement involving the rm_release table, which contains a field called u_change_deployment. Currently, this field is editable only by the Release Coordinator. On the same rm_release form, we have a related list for Feature records...
hola a todos, tengo el siguiente requerimiento cuando se levanta un nuevo incidente el usuario ve en el botón de actions la opción resolve, el requerimiento es el siguiente si el estado es nuevo que solo se muestre la opción "close".no encuentro a re...
Hi there, I'm currently working on a catalog item that includes a reference variable called "Requested_by" (sys_user), and another called "Asset" (alm_hardware). I'm trying to make it so the "Asset" variable only displays hardware assets that have an...
BackgroundWe are trying to clean up CMDB integrations to start using "CMDB Instnace API" instead of "Table API".As I understand it, there are two ways of getting data:GET https://<instance>.service-now.com/api/now/cmdb/instance/{className}Only return...
Hello. I am creating a custom skill which basically just summarizes a case using some custom fields on a case type. While setting this up in Now Assist Skill Kit, after publishing I can't seem to call it in the now assist panel. I have tried using th...
Hello All,I am looking for calculating the MTTR value for Open and Closed incident. I did know how to calculate MTTR on incident table so could you please help me on this to get the proper solution . Thanks,
I have created a flow like when order guide is submitted,I need to add user to AD group.so when i tested it using test option within flow it is working and adding user to AD group but when i submit order guide it is not working and not adding user to...
...TRICK_AD_102...We all know that we can export data from list view on any table in below formats and we can only see the data once we download and it may take time if the number of records are huge depending on export limitation set in the instance...
Hi Community,@Ankur Bawiskar , @Chaitanya ILCR , @GlideFather @J Siva , @sandeepdutt @AniketC85155510 @Maik Skoddow @Mark Manders I want to enforce MFA for particular users who are having emails with @abc.com domain. These users are non-SSO users.I ...
When users are removed from AD and disabled in SN Prod - We want to have Dev/Test sync up to disable their accounts as well.
Hi Team, Currently we are copying production over non-prod instance once in a month and we manually export/import update or created user/group records from production to non-prod instances. We have a requirement now that we need pull these newly crea...
