Hi We are suddenly facing an issue with announcements. They were showing on yesterday and disappeared today. I have checked everything and found nothing wrong.The records still have 'To' date in future.The portal is added to the records.They have val...
Hi All I have a requirement to populate the template name on custom field <u_template> in the incident table whenever the template is applied to any incident via side bar navigation of sow. Please help me if this is feasible and we can create any cus...
I've been given a task to deal with a lot of error logs being generated. I need to locate these errors and stop them from being logged.The logs are coming from "com.glide.ui.ServletErrorListener" and the message says "Requested URI does not represent...
Hi all, my question is: why does ServiceNow default to a STARTSWITH query as opposed to a CONTAINS query? For some background:We often hear complaints that users cannot find what they're looking for when using reference variables on the employee port...
I have a widget that needs to refresh every one minute. I've got it working when executing the widget directly, however the client $interval alert does not match the server side data during it's refresh.Client Scriptapi.controller=function($interval)...
Hello All,We are encountering the following error while raising a P1 incident:Illegal access to outbound HTTP in CTI-Connector-ServiceNow. Use an async business rule to perform outbound HTTP requests. Could you please check and advise on this issue?
The KB Article does not have the table sn_compliance_policy available as a related list even though the pollicy table has a reference field linking to kb_knowledge.How can I add it to the related lists so that I can see all the policies that link to ...
Hi Team , We are getting issue like this [ ' Invalid access token. Please check your credential alias ' ] when we are clicking on ms teams chat UI action button in Incident form or catalog task form. While the KB article KB2151686 does provide a ...
Hi All, I have a requirement where I have to show all the incident list view in ui page which having the selected configuration item from catalog variable.PLEASE HELP AND LET ME KNOW IF THERE IS ANY OTHER APPROACH THAT I CAN FOLLOW. <j:jelly xmlns...
How to send bulk SMS notifications to the customers informing them about the arrival time of Field Technician from servicenow? Guide me
We are working with our internal Employee Relations team to launch the Employee Relations module in our instance. As part of this we are looking to take advantage of letter automation. Currently all letters are produced in Word and it's a very manual...
Hello, I have a user criteria set with location as 'north america'. Canada and mexico are locations with parent as north america. But the users from canada and mexico are not getting included in the criteria. I need a script to include them. Can you ...
Hello everyone,We have a requirement that we need to open a record in agent application when user click on that record URL.I know we can achieve this with help of MobileDeepLinkGenerator API.But is there any possibility that the record browser URL wh...
I am populating a list collector base on the value of another list collector. This works great but the focus shifts to the second list collector and users might be confused, I'd like to refocus on the original list collector after populating the sec...
吝 Playbooks – Your Guided Experience Playbooks are used to guide agents or users step-by-step through complex processes in a visual, interactive way. Think of them as a dynamic task board within the record – helping with case management, HR processes...
