Could not retrieve snapshot for test using snapshotId :

I have designed a flow for our catalog item past 2 days i was testing but not sure did i make any changes im getting this "Could not retrieve snapshot for test using snapshotId : ****************" , how can i debug this, is there any problem in my fl...

Workflow activities are getting executed twice

Workflow activities are getting executed twice.The onboarding workflow for creating new account for user triggering twice due to this generating double request for one user.1st screenshot(SS1) refers AD creation account fails1st screenshot(SS2) refer...

MRVs not populating on RITM Level

Hello Team,I have a MRVS on my Catalog Item which is visible on the catalog item view based on certain criteria which is being functional via catalog client script.Now the issue is the same MRVS is not visible on RITM Level.How should I resolve the i...

Adding custom printer types to the organization's assets

I'm in IT and we want to add a custom printer type (extend the existing printer CI?). I've been reading how the asset records are supposed to be tied to configuration items so I have some questions:Asset records and printers are 1 to 1 right? So we'd...

Need help with an email inbound action script

I am trying to create an inbound action. It should take the username from the subject line and submit a Catalog Item in the name of that user. It should check the u_employee_type field of the user record. If the value is Employee, it should generate ...

How to publish android app using mobile publishing after getting apk file ?

We requested mobile logo update using mobile publishing for android.We have got android testing apk file What is the next steps to follow to publish android app in store  

Error handling in Scripted REST API for JSON format issue

Hi All,Hope you are doing well.I created one scripted rest API and its not working as expected for the below case where Request body is not in proper JSON format. If I pass the below proper JSON Format, its working as expected.  { "number": "1234",...

Opening Order Guide with Populated Information Problem

My link that populates values in my order guide appears to be working but when selecting Choose Options, a new blank Order Guide opens instead of the form(s).  Order guide opens form correctly when not pre-populating data.What did I do wrong? Auto fi...

Creating a pdf file from the excel file added in the attachment by script include

Hi everyone, I have a requirement where I need to create a pdf file from an attachment added in a record in ServiceNow suppose a request. When someone approves the request, the system will create a pdf file by taking some field values from an Excel s...

How to remove servicenow from the title of page with UI builder

Hello community,I have created a portal in the next experience with UI builder, I would like to remove the ServiceNow from the title of the page, because this my configuration: But the title of the page is Job | ServiceNow.If anyone has an idea for i...

How to map subflow to assessment template category in Smart Assessment Engine(GRC)?

Reference qualifier behavior in RITM form

Hello All,I need to clarify a configuration on Service catalog.Variable (A) is showing drop down options from reference qualifier and based on selection another variable (B) shows choices. The configuration works good while the catalog is on portal. ...