Hi All - I have existing SOAP integration that is configured using flow designer. And we are using script utility to get the variable data and storing them in output variables. Now we got request to add additional fields to the existing integration a...
I have a workflow like thisRequest a inquiry form -> Waiting for the Department Manager to approve- If approval is true -> Waiting for the General to approve- If false -> end the flowI have created this workflow on the Workflow Studio like thisBut th...
Hi All, When we are copy from response template to work notes, the link is not coming in the work notes.Earlier i am using starting of the URl [code] end of the URl [code] Response template:For employees working in D&E department: Look at[code] thi...
I have created a OnBefore transform script to perform a task, script in initiating but particular block of code is not working. Earlier i tried with includes to match string from my glide record. Later i even tried with indexOf also with TRIMHere is ...
Hello!I am having an issue in which, when I access any records (incidents, requested items, etc) via the Service Operations Workspace (SOW), the page is mainly blank - I can't see any details, the summary or the related records of the record.When I t...
I have delegated user for approval for one week. When approval record is generated, its generated on my name but my delegate can also approve. Where can I see the delegate user in the approval record.
In the below screenshot, you can see under the 'History' tab, it shows the HR cases I visited. Here its currently showing number. How do I change that to show the case short description instead?
I have created Standard Change Template its working fine in Native UI , i also checked SOW View its having template values . but when i open SOW and create standard change from pre approved changes values are not populating @itsm @itil @sndev ...
We have a couple dashboards that monitor tickets for all sorts of things. To group these into meaningful buckets, we use ASSIGNMENT GROUP MANAGER, MANAGER'S MANAGER and MANAGER's MANAGER's MANAGER for several different buckets. It is difficult to kee...
Hi,If I have large number customer updates to capture and in my update set version1, customer update records exceeds 100 or 200, do I need to create a new version or all the customer updates need to be captured in single update set version, (example ...
I am trying relative condition, and it is not working, completely skipping the conditionPlease suggest a solution which does not include wait for condition.
Please how can I locate missing captured missing customer updates? Basically, I have been working on custom application & modules. Prior to start working today the updates were there so after I completed my task to move the updates, I wanted to set i...
I have to create a scheduled job to be triggered everyday starting from 15 days before expiry of the KB article.For this notification alert what type of Run should I select and can I do custom changes in the existing scheduled job that is using the O...
Hi All, When enabling "Auto Dark Mode for Web Contents" in the browser, the company logo in the Service Portal is not visible. This doesn't happen when user preference is set to Dark Mode. Any hints on what could be the reason? How we reproduce the i...
Hi Team,There are two REQs generated for a catalog item with same number but different sys_ids. Can someone please help me how to debug it. Like how does a REQ generate for a catalog item, what's the first point for me to look at?
