Hi I'd like to make a field read-only (using ACL) and let the users able to look up the record by hovering over the 'magnifying glass'. I'm aware that this can be done by enabling "glide.ui.reference.readonly.clickthrough" system property. This chan...
Hello All, I have a business logic script which is used by support team every time doing copy paste in background script. If I want to change this approach with Schedule script which will run on demand. What effect it will make on my system. Please...
I was trying to create an Inbound Action where the senders are all part of the same group. The type needs to be forwarded. I have come up with an Action that will work with a list of users, which may be helpful to someone.I was wondering how to creat...
Has anyone every changed any of these fields to rich text? I know how I'd pull it off, but I'm looking to hear about consequences I may not have considered.
Backstory: We have developed a native iOS/Android app that connects to our Service Now Incident system using SOAP. Everything works as expected except the following:When we add a new comment to the sys_journal_field it is not being displayed to t...
I have run one script using script background in our SN dev boxbut somehow i still see a lot of log records coming from the script even after finishingso how to stop this from the unix boxwhich process to killpls some1 help
I know this will go down as the most rookie of questions but... I need to configure a service request process which is for users who ask for items such as new users creations, etc.Where do I perform this? Do i need to build an entire service catalog...
Hi AllI'd like to report on:- What homepages a certain user uses.OR- What users use a certain homepage.Is this information somewhere in either the user or the homepage records?
Hi there! I have two fields: assigned_to, and u_previously_assigned_to.Should I make a business rule, or a client script?What I need to happen, is when the Incident state changes to "Retired", then copy the field values from the field "assigned_to",...
Okay so here is my dilemma:The managers here would like the ability to create tasks to their employees at a whim. This used to be done in the incident area but we are not trying to clean this up and use incident for only things that are broken. I...
I have a requirement to use a client script, which should not allow editing in the list view for the incidents that are closed. Basically, if the incident is closed, then no matter which field I try to change in the list view, I shouldn't edit. How d...
Hi,I've been asked to create a email notification (when an incident is assigned to you) for all the support people but switched off by default, so that they can turn it on themselves if they want it.I've written the JavaScript to create the notificat...
I am sure this must have been answered by now, but I can only find where the fields are being populated from the current user logged in. My client wants to have a form section that list all the information about a selected user. I do understand t...
Gurus and Experts,Can anyone please advise me the pro and con of using Condition vs Event (and vice versa) in triggering Email Notification?It is somewhat a puzzle to me why one wold favor using event from condition and vice-versa.Thank you in advanc...
Hi All, We need to disable all email notifications for Closed Incident tickets. We dont want to update all existing email notifications with condition like State not one of Closed,Cancelled. Is there any other way to achive the same?
