How to access sn_chg_model_ui_landing.do page edit or update the content and add more options to this page such as standard changes etc.. I thought this page set up in "Interceptors" but I could not see anywhere how to see the content and update the ...
Have a string type field 'Requester email id' on the form. Requirement is to have a info icon next to it and when user clicks on it, it should open a UI page. UI page should have the values 'Manager, bandlevel and email'. Issue i am facing is the scr...
I have a Related List and I am trying to restrict the visibility of the OOB "New" button, based on the form's status ("Draft" or "Rejected to Draft"). I have tried applying Data Conditions on the Create ACL for the table, but adding any Data Conditi...
Hi, I am trying to access Vulnerability Manager Workspace in my PDI and here's the link : Unified Vulnerability Response Dashboard Is this something free that I can install via activating plugins? Or this can be only activated by purchasing from Serv...
Hi All, I am trying to block read access to IT requests unless you are part of Service Desk.I created a Deny Unless ACL as follows: And add the required roles in the Conditions: Nothing else...However, it seems that everyone can still see the records...
Hi Members, What is the difference between Caller Restriction and Caller Tracking in the Caller Access field of Table? Please suggest. Thanks,Neha Pateria
Hi all,I want to integrate AWS CloudWatch with ServiceNow can anyone suggest?
I Have Change the Label type Variable Name In Catalog Item, It Is Working In Portal, RITM, It Is Not Working In Sc_taskHow to Change Label Name In Sc_task table
I have a requirement when a collaborator is tagged in work notes or additional comments of an hr case, they receive this email an email notification. Who will receive can be given as collaborators , but what condition can be given for when to send?
For your implementation, the following tables are extended from each other. 1)Incident table is extended from task table 2) super incident table is extended from incidenttable. in this situation, which tables are parent, child and base tables? choose...
We have a flow that is supposed to create some tasks on specific HR service cases and it seems to fail randomly and I don't know why. I would like to add an error handler to the flow that can send me an email with the reason why. In the email body, ...
Hello, I'm having trouble finding the function implemented by the consultant. When I click the cancel button, the RITM stage changes to "Request Cancelled," and all tasks under this Requested Item state are updated to "Closed Incomplete." I've checke...
Hi all, Looking for support on the correct syntax for an Inbound Email Action. We have an action in situ working, however, we now need to pass the CI (which is captured in the From field of the incoming email) into the Configuration Item field on the...
Hello everyone,I have a requirement where I need to send a survey notification to the requester once an RITM is completed. Based on the requester's responses, I need to calculate the average score of the survey and populate it in a custom field (csat...
Hello, I was trying to hide the requested for/requested by variable set on a catalog item. I erroneously thought that inactivating a variable set and hiding it was the same thing. Per the screen shot below, I changed active to false. I tried to ma...
