Facing issue in Knowledge base SOW view.
Hi,When I create a new Knowledge article from SOW(service operations workspace) that time the knowledge base is showing no results found as attached in the image in normal default view its working fine
Forum Posts
Resolved! Make a Decision Flow action not returning Result Record
I am trying to implement a decision table into my Flow, but I am having some difficulty getting any output from the Make a Decision Flow action. Specifically, my issue is that I cannot seem to get a usable Result Record when I am not using "Use Branc...
Help with transform field map script
Hi all, I am struggling with a field map script, and could use some guidance from the community.Due to limitations, the source spreadsheet columns cannot be modified, so I need to handle everything via scripting. One of the source fields, source.u_so...
How to make inherited mandatory field optional in child table (Dictionary Override error)
I'm trying to make the inherited number field non-mandatory in a child table (u_inherit_custom_table_incident). The parent table has number as mandatory, and it's inherited that way.When I try to create a Dictionary Override, I get this error: java.s...
Scheduled job not working
Hello,I have got a requirement to trigger a notification if the Issue is due in 10 business days. I'm using the event to trigger and trying to call the event in scheduled job. But the event is fired and my notification got triggered through backgroun...
Browser notifications
Hi,We are trying to trigger browser notifications to every user in the assigned group whenever an incident record is submitted. We've seen the various posts concerning this topic, and none of them have helped. We did manage to create an in-app notif...
How to Hide Virtual Agent Chat on Specific Pages in ServiceNow Mobile App?
Hi Everyone, I'm working on a ServiceNow Mobile App and need help with conditionally hiding the Virtual Agent chat (configured as a Quick Action on the Launch Screen).I want to hide the chat only on two specific pages:knowledge_mobile_homekb_article_...
Is it possible to add custom icons to use for the navigation bar in Now Mobile?
I’ve received a request to add custom icons for use in the navigation bar of the Now Mobile app. I followed the steps outlined in this guide: Add an image icon to a launcher section.I tried using the ImageRef attribute as instructed, but the custom i...
Generate SOAP elements through scripts for multiple similar tags
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:sap-com:document:sap:soap:functions:mc-style"> <SOAP-ENV:Header /> <SOAP-ENV:Body> <n0:GracIdmUsrAccsReqServices xmlns:n0="urn:sap-com:document:...
Resolved! Cant Use/See the templates I have created
Hello,In Service Now I have created templates for two tables, Incident and Service Request for use by our Service Desk.I am unable to view these templates on either forms as if I haven't created them, when I toggle templates it states 'No templates a...
Agent Workspace: Set collapse all post or expand all post by default
Hello, I have a request from the stakeholder if it is possible to set collapse all post or expand all post permanently based on end user preference. ie. User selects expand all post option. Then this option will also inherit on newly opened tabs. So...
Resolved! GlideSchedule subtract script giving 'undefined' output
Hi all, Please could someone advise why the below is giving me undefined as an answer? Does the glideschedule subtract method no longer exist? If so can anyone help me with an alternative approach? var startDate = new GlideDateTime('2024-01-02');var ...
React to email reopens the case
Hi Team, Whenever resolution email is send for HR case and the user reacts to it in outlook , its again reopening the case. How we can avoid this action.
Clarification Needed on Dispute Transaction Flow to VISA Sandbox
Hi All, I am currently working on the CDMS-Visa integration and have successfully created Customers, Cards, and Transactions using the third-party service provider application (Atelio by FIS), and imported these details into ServiceNow through Atelio...
How to Get Distinct Business Processes in a Database View with an Optional Related Plan?
Hi ServiceNow Community,We are tasked with creating a comprehensive report that lists all our Business Processes, which are stored in the cmdb_ci_business_process table. This report should also include the associated Business Continuity Plan (BCP) fr...
