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Report on basis of short description

I need to create a report on basis of Short description on incident table, created in last 15 days. Need to fetch the details of incidents which have same short description and the count is more than 7. I am able to do so through scheduled job but ne...

Rachael12 by Tera Contributor
  • 1063 Views
  • 2 replies
  • 0 helpfuls

Can we validate email body through ATF?

Hi All, I'm working on incident module and want to validate the email body contents.Validate outbound email step has helped me in validating the static contents of the email but can wevalidate the date/time , comments/worknotes which get generated dy...

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ASN18 by Tera Contributor
  • 497 Views
  • 1 replies
  • 0 helpfuls

User Criteria

I want to create a user criteria for the employee center Get Support widget where I want to set the different static contents and in that I want to apply the user criteria where I want to fetch the cmn_location.company so how should i proceed for it....

chekpointing relation

Hello, As i am working with sys_user, sys_user_role, incident, sysevent, cmdb_ci_server, cmdb_ci_hardware, syslog_transaction,sys_export so the above all can be categorized in two types like static or event based tables, can we use sys_updated_on as ...

Sort decision table results

I have a decision table that takes two inputs and returns Short description, Description and Assignment group of one or more tasks (custom table). The decision table also has an integer output to define which order to create the tasks in.  I have a f...

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kchorny by Tera Guru
  • 1241 Views
  • 3 replies
  • 0 helpfuls

About the ServiceNow feature dependency view.

I have a question about the ServiceNow feature dependency view.I would like to have certain users not be given the role “dependency_view” but only a custom role and have them refer to the depedency view.I granted the custom role to the ACL “ngbsm_vie...