In the incident we have set some mandatory fields, it will check the fields filled or not , if not will popup the message. But in list view update status to Closed or Resolved not apply the rules, no alert message for need filled the mandatory fields...
Hello,I have created a UI action "Cancel Request" button that uses a script include. IT is working as it should in Test/Dev instance but once moved to PROD/UAT button is not working as it should. Per screenshotsUI ActionForm button: TrueActive: TrueS...
I have had this error message since this morning (around 5 hours). I've refreshed the instance but the same error keeps appearing. Any ideas or help appriciated. Regards, Dan
Hello , I created a before query business rule to restrict anyone that is not a member of the Sensitive Data group from access Request Items in the Sensitive Data Request Item. I have been able to create a BR that will not allow anyone who is not ...
Hello All,I am trying to run an archive rule but the rule is not running and no Archive log is getting created. Then I noticed that in the sys_archive_run_chunk table, all lot of rules are in waiting state and not getting completed. As soon as i try ...
Hi there, I need restrict options on Location Dropdown to patient addresses. Required conditions are:Where “Type” = Health Location or Health Depot, ORWhere the linked Consumer on the location is the same as the Consumer on the Patient associated wit...
I have created UI action for button functionality in release task (rm_task) tableUI action is not working for itil role ,i have checked acl their is no acl restricted for itil role.
Looking for specific information on the new modules and features have been added in the Portfolio section for this upgrade. There is no specific information in the upgrade details different from Xanadu. Appreciate any clarification of the changes, i...
Hi All, I am creating one MRVS catalog in that MRVS the data I put through excel sheet in all rows. there one variable called solution center ID where data is coming through on the basis of reference variable which is referencing to solution center t...
Hi,The integration with ADO to SN is working fine and properly.Only thing in which I am facing issue is that everytime when any user creates an incident and it matches the mapping conditions - the bug is being created in ADO but it is always under my...
i created a workflow "approval group" activity but it just keep skipping this activity all togethervar answer = [];// Get the approval group using sys_idvar group = new GlideRecord('sys_user_group');group.get('c34f36ec8393d2106e4aafd0deaad367'); // U...
Hi Team, This might be helpful for someone who want to learn something new. Use Case : Create multiple RITM under single request depending upon list collector values through workflow without using CartAPI.Pre-requisites : 1. PD...
Hello Team, I wanted to check if there is way to incorporate a font called gilroy in the message html of ServiceNow Notifications. Normally it gives us the option to choose arial, georgia,helvetica etc. I have tried updating the system property 'glid...
Hi All, We have below requirement in our project, any help will be appreciated.ServiceNow & Co-pilot IntegrationImplement ServiceNow integration with Microsoft Copilot to improve IT service delivery and reduce manual effortMeasure: Reduce manual effo...
I'm not able to check the status of tickets that have been opened for me by another user. While impersonating another user (any user), I open the Portal and navigate to the "Test Catalog Item" .In the form, I select myself in the Requested for field ...
