preview link for attachments
HiIn incident form if we're having attachments can we create a link on that form to preview the document got attached?Thank you
Forum Posts
How can I update a record in another table when a UI action button is clicked
I have 3 tables1. X, 2. Y, 3. Zand I have a UI action button on X tablewhen this button is clicked (it just generates a document and does not update the form) I want to compare 3 fields of X table with Y table (same fields are available in X and Y ta...
Following the Yokohama upgrade in ServiceNow, IT freeze period data is no longer accessible to ITIL
Hi, Following the Yokohama upgrade in ServiceNow, IT freeze period data is no longer accessible to ITIL users. Kindly help to debug. Thank you,Lokesh Y
Resolved! How to hide New button of Change Tasks on Change Request only for STANDARD CHANGES
There is a need to hide the New button of Change Tasks on Change Request only for STANDARD CHANGES. In Emergency and Normal change, the New button should be visible. Could someone help what script I need to write in Omit New condition please?
Permission Issue Writing to a List Field
We built a script that lets users link changes to other changes. Selecting a change to relate runs a business rule that adds the change record to a custom field. It utilizes a List type field that is hidden. There is a related tab where users can re...
How can I merge three different pdf as one?
Hi, I would like to know if we can merge three different pdf files which are attached on an task record to a one single pdf containing the data from all three pdf's?
Passing argument to JDBC Data Source
I have a query that I need to run separately for each of the X value in some column.Something like select * from INCIDENT where 'created_by = {X}'Is there a way to pass input value to JDBC data source to run the query above?
Resolved! Have a Scheduled Job to Create a Request only run Monday thru Friday
I created a scheduled job to create a request that I only want to generate on Monday thru Friday.Below is the script I put into the advanced tab on the scheduled job record: function checkCondition() { var gdt = new GlideDateTime(); var dayOfWe...
Resolved! Set default value for a date field to be six months from now
We are creating a custom application to keep track of security exceptions. We have a date field on the form for the Next Review Date. How do we set the default value for that field to be six months from the current date?
How change user menu
Hi,I want added link on service portal in user menu, as same hi.service portal.Example:How change this menu and add link?
How to delete / deactivate View from the View's "Lists" related tab for only Change form/table?
Hi All, The requirement is to deactivate or remove few Views only from Change form/table. I opened specific View and sorted out on the Change table from "Lists" related tab but I cannot see any option to deactivate or delete it? (snap) Also, these ar...
Resolved! Autopopulation of field three months prior on form
Hi Everyone, I am working on population of date field in one variable based on selection of other date variable.I have start date variable that is date format filed, and other filed is end date.When i select a date in start date the end date field sh...
Trouble ticket open API
Hi,I’ve successfully created the PDI and am now looking to integrate and utilize the Trouble Ticket Open API. While I’ve reviewed the official documentation, I’m still unclear on the following points:Application/Tool Requirement: Which application or...
Attachment is not getting updated in REQ/RITM
I have created a request and then I attached a document , I am able to see that document in the REQ item but once the req is created when I add another attachment like thisits not getting updated in the REQ/RITM why ?
Need help with a report for open RITM with all closed tasks
Hi Team,Can somebody help creating a report to fetch the open RITMs with all their respective tasks being closed? I saw number of solutions here already, but they don't seem to work.
