Hello and thank you in advance for your responses. I am currently building a guided tour for the new Next Experience UI and encountering some issues with screen navigation. At the moment, I only have one option available under "Choose action"—Trigg...
Hello Team,Yesterday, I had a ServiceNow interview where I was asked a few questions that I couldn’t answer. I would appreciate it if someone could guide me on the below queries:There is an XYZ table accessible only to admins. An admin created a repo...
Hi,Am trying to explore Import set API, have created Import set table and Transform map. Through postman am able to create/update single record using below API. u_email field is set as Coalesce.Source : u_import_userTarget : sys_userPOST https://dev3...
I have a workflow that executes when a record state changes to requested, then processes approvals in sequence depending on approval limits, and can be rejected at any interval. On rejection, the workflow currently sets the record approval stage to r...
I triggered the SLAs through the flow, and it is being triggered every day at 10:00 AM. I created an event to trigger the notification when the SLA has been violated for more than 3 days, I did this in the flow, but the notification is not being trig...
The requirement is that when SLA1 is completed, the SLA2 will start.We have created a new boolean field (SLA1 Complete) in the incident table. We also created a business rule that when the SLA1 stage is completed, the new field's value will be 'true'...
Hi there, despite having multiple Knowledge Articles published under different categories, we are now getting no results when clicking on any of them since the Yokohama upgrade. I have Admin access in this environment, so it's not due to lacking acc...
Hi All, I need to popup message using UI page or any other way (if it is there) with "Rejection Comments" text box where approver can mention the rejection reason. I have created the UI page and get populated on separate tab but its not working on li...
Hi everyone, we are currently exploring options to use ownership groups instead of individual authors being responsible for the articles' maintenance and I have a few questions in this regard: 1. Is ownership group defined on the KB or KBA levels, i...
I have a currency type field set up with multiple currencies (INR, GBP, EUR, USD). When I change the currency or the amount then the message in activities section shows the change with the default currency of the system (set to GBP).Suppose I Change ...
Hi, I need help with a flow we've set up to send SLA breach notifications. The flow is designed to notify team leads when an incident reaches 70%, 80%, and 100% of its SLA threshold. Interestingly, notifications are successfully sent at 50% and 100%...
Hi All, I have the slack spoke installed on my instance and I'm struggling to get inbound interactivity setup. The spoke is sending messages to users as I intend it to do, but when the user is presented with the Accept or Reject button (this is for o...
Has VRM been renamed to TPRM? I'd like to explore what new features and enhancements TPRM offers.
Hi All, Working with a couple of scoped applications, I have to transfer records from a table in one app to another (similar) table in a different app (on the same instance). There are around a million records, so I believe it would be best to proces...
