I'm working on a Service Portal widget that displays "My Requests" and need to implement a Copy functionality for specific catalog items (iPhone 13 Pro). The requirement is:Show a "Copy" button beside RITMs for iPhone 13 Pro catalog items (Working)...
Hi everyone! I'm working on a client-side requirement for the Incident form, where the Category field should be disabled if the currently logged-in user does not have the itil role. To implement this, I used a Script Include + Client Script with Glid...
I am trying to script a dynamic dot-walk. To simplify I have included the array of fields that includes a dot-walk in the script below. var arrExample = ['first_name', 'last_name', 'location.city']; var grUser = new GlideRecord('sys_user'); grUser.ge...
Hello - I am trying to follow the following guide:SCIM Provisioning from Microsoft Entra ID - Page 2 - ServiceNow CommunityWas going well until I got to - Configure Microsoft Entra ID 10. Fill in the "Tenant URL" in the form "https://<instancename>.s...
In a UI Action, I am checking the Format for Configurable Workspace box so that it can be used in a workspace. However, this selection is not being captured in my Update Sets and needs to be reselected manually after uploading it to a new environment...
I have 2 fields unit_managers field (List Collector that refences the sys_user table) and requested_support_group field (Reference field that references the group table) in a catalog item in Service PortalWhenever a requester selects a unit manager o...
I have never gotten this before. Any suggestions?Thanks!
If we mention schedule time in clone request will clone takes place automatically? or any schedule job will execute this or ServiceNow folks will do upon our request in schedule time?
Hi Community,I’m trying to add a button on the Incident table form that, when clicked, should make the State and Short Description fields read-only. Could anyone guide me on how to achieve this?Thanks in advance!
Hi everyone,We have some generic email addresses set up by a customer. Every time we update a case or send them an email, we receive an automatic reply from their side. This prevents us from marking the case as resolved, as it reopens due to the lack...
i have created a UI Policy to populate field choices based on other field selection in assignment table. example work type is incident then work type category as PTO etc... I am importing data into assignment table, then those conditions are not work...
Hi All,I am try to create a service catalog which will do bulk upload the data in 3 tables that are api, api component and end point table currently this is working through multi row variable set by uploading excel sheet out there as MRVS having some...
Hi, I have a ui action for redirection url who does not work and i don't know how to do that. I have my ui action script: and i have this error in my console when i click on the buttonBut if i take the url and i open a new window and i paste the ur...
Hi all, I have a requirement involving the rm_release table, which contains a field called u_change_deployment. Currently, this field is editable only by the Release Coordinator. On the same rm_release form, we have a related list for Feature records...