deploy in on-premises environment.
I have a deployment requirement that need to install ServiceNow package on-premises env.verify that serviceNow can deploy in on-premises environment.
Forum Posts
trigger notification from scheduled job
Hi,I create event register,scheduled job and notification for sn_grc_task for planned end date field(end_date)notification needs to trigger 7 days before and after planned end date, on the planned end date.But notification not triggering. scheduled j...
How to visualize Widget data in the Xanadu version
I would like to use the “previous period chart” feature in Widgets to create charts that compare data from the same month across different years.However, perhaps because my PDI environment is running the Xanadu version, the “Add Widget” button is not...
Hovering to the notification in bell icon preview is not working
Hi Team,Hovering to the notification in bell icon preview is not working.
How to fix ACL issue on Assigned to
Hi All,as per my system setup Group and assigned to fields non-mandatory. No dependency between 'Assigned to' and Assignment group' designed it like that. if I select value in assigned to field automatically assignment group will become empty. ( WE...
Reference qualifier for Subcategory which is dependent on Category variabele
I have created a Catalog Item in ServiceNow that contains two variables: Category and Subcategory.Both variables are dependent on each other.In the Reference Qualifier for the Subcategory variable, I have filtered the values so that they should be di...
Resolved! Vulnerability Response App not available in PDI (Personal Developer Instance)
Hi everyone,I'd like to try out the Vulnerability Response app with my personal developer instance. However, it's not available in my developer instance. My PDI instance is Yokohama and I don't see it as an option when I check "Your Instance Actions....
Resolved! Where do side bar discussions messages get stored?
Hello Experts,From the new upgrade we are seeing a 'Discuss' button on all tasks which is opening the side bar discussions where user can communicate with other users. I want to know if conversations with users in the sidebar discussions gets stored ...
Now assist Panel not visible on top right Corner
I am not getting the now assist panel icon on top right corner1) am in Next Experience2) The Panel is turned on under Now Assist Admin-> Experience3) have now assist user panel role any pointers what else i could miss ??
Issue with kb articles
Users are able to view kb article in native view of ServiceNow i.e. kb_view UI page though that user doesn't meet the can read criteria . User should not be able to view that article . Is there any solution .
Pop A Modal Box When Clicking a Context Menu Item
Have a requirement to force a user to enter a comment when rejecting a change record, from the change record approval tab. Out of the box, the system does not force this. I was able to find the UI action that runs on the List Context Menu but using o...
“fix_script_start_chat_field_decor ator_IT.xml”?
et the following repair script.How do I get “fix_script_start_chat_field_decor ator_IT.xml”? Note that the version of my environment is Xanadu.
Quick Action generating a Script Evaluation Error when used in chat
I'm working with Advanced Work Assignment and agent chat. We were asked to set up an on hold feature, which is working. I set up a boolean field on sys_cs_conversation, u_chat_on_hold that handles this with updates to the existing script include and ...
if incident is closed, CIM which was raised from incident also closed, but it should not happen.
if incident is closed, CIM (sn_cim_register)which was raised from incident also closed, but it should not happen.CIM was raised from an incident, which will show in related tabs. incident was closed, them CIM ticket as well closed by system, but I do...
Residual Heat Map
Hello,I am on an IT Risk Management team using the Advanced Risk module. The way we created the RAM doesn't allow for us to have the heat map enabled. We were wondering how are other people creating heat maps for residual risk in this case? Or what a...
