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I want to Filed Mandatory and Read-Only

Hi Team, My Requirement:I want the field it_fun_org (a reference field to the Business_app table) to behave as follows:It should be mandatory when the form loads.It should be read-only always, regardless of whether it has a value or not.The value is ...

JVINAY by Tera Contributor
  • 1175 Views
  • 5 replies
  • 4 helpfuls

How to handle code conflicts?

Have you come across code conflicts? If yes, how are you handling/managing? (Same script record could be updated by 2 or more developers at same time).

Suggy by Giga Sage
  • 604 Views
  • 1 replies
  • 0 helpfuls

Knowledge Base Problems in Update set

I’m migrating a Knowledge Base and its associated Knowledge Articles using an update set. I have created application files for both the Knowledge Base and the Knowledge Articles, and they are correctly showing in the update set. Additionally, the Kno...

Scripted REST API call

Hi Team, I have the API endpoint , api key , user token and user.How to get the data from a 3rd party tool to servicenow. using the above mention details. I want to fetch details from the api and print in logs to verify fields and values return. plea...

armanoj by Mega Sage
  • 1468 Views
  • 7 replies
  • 0 helpfuls

Resolved! reference list not showing up the data

Hi, We have rereferred the custom table for ui page, but list not showing any data. please let me know how to resolve this. Thanks,Svani

svani by Tera Contributor
  • 2005 Views
  • 7 replies
  • 1 helpfuls

Create Custom Search Resource in Contextual Search

I need "Similar Tasks" functionality just like "Similar Incidents" in Contextual Search for incident. Can I create an additional Search Resource? I tried creating one using the script and getting the error: Search Service Error: A valid Searcher Conf...

rahulguptas by Tera Contributor
  • 864 Views
  • 1 replies
  • 0 helpfuls

Removal of duplicate records

Hi All,We have found some duplicate records in ast_contract table, and we need to clean up the duplicate records without deleting any records.Could you please help us.Thanks!

Gayathry by Tera Contributor
  • 676 Views
  • 2 replies
  • 0 helpfuls

Service Portal: Javascript in HTML Widget

Hi, Is it possible to use Javascript in the stock HTML widget?  I am trying to create a hyperlink in text that would take users back one page and I was thinking to use Javascript for that purpose (history.back()), but whenever I put that in the HTML,...

warciech by Mega Contributor
  • 5285 Views
  • 6 replies
  • 3 helpfuls

Displaying UX Banner Announcement for P1/P2 Incidents

 Problem StatementIn our ServiceNow implementation, it is important to ensure that high-priority incidents (Priority 1 and Priority 2) receive immediate attention. The goal is to notify support teams when an incident is raised or updated to P1 or P2 ...

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saichary by Tera Contributor
  • 1379 Views
  • 2 replies
  • 1 helpfuls

Email Action button

Hi Team ,  I have a requirment on 'Problem' table .  In the notification we need to add two buttons ' Approve ' and ' Reject ' .  If we clicks On approve button , in the problem record worknotes should updated with ' approved ' . Same as if we clicks...

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nameisnani by Mega Sage
  • 1296 Views
  • 9 replies
  • 0 helpfuls