Download attachment button in Activity section is not working in HR agent workspace
Hi, Download attachment button in activity section, is not working in HR agent workspace.Kindly suggest.Thank you in advance!
Forum Posts
Data table from url definition - Questions
Using Yokohama Patch 3 Hotfix 2 We set up a portal page using the data table from url definition widget with the demand table and defined a quick link for it on employee center. When the user clicks the quick link, a list of demands they submitted or...
When should we use JSON.encode() and when JSON.stringify()
Hi,I just wanted to know under what circumstances we use encode() and stringify() in scriptIncludes? I blindly use the alternative when the other doesn't work without knowing the actual reason. Kindly help.RegardsSuman P.
After having ServiceNow Calero Integration using basic auth how can we update ServiceNow record?
After having ServiceNow Calero Integration using basic auth how can we update ServiceNow record that should update the same record in Calero Application?
Resolved! Some Assets Are Showing Fields Read Only When They Shouldn't
I have a group of computers in alm_hardware that are In Stock | New where the State, Substate and Stockroom are presented as read only. For all others that are In Stock | New, those fields are showing up as updateable which is the appropriate behavi...
How to recover a deleted ACL
I deleted an ACL by mistake, is there a way to recover it. Would the recovery process get captured in the update set or I should removed the element of deletion from the update set. Thank you
Access to this content denied based on report_view field ACLs
I have a report based on the import_log table that I want to share with a user who is part of a specific group.I performed the following steps: - Shared the report with the group.- Created a custom role and assigned it to the group.- Created both rea...
How wait time is calculated and can it be changed in live agent support topic
Hi ,I have enabled virtual agent chatbot and checking live agent support topic . I have made an agent available named as Beth Anglin.. whenever i am requesting for live agent support , if agent(Beth Anglin) is available i am getting message as " Rout...
SOW shows two link to incident option
Hi Community,In the SOW I see two options "link to incident" how can we remove one of them?
Looking for guidance on choosing a future-proof ServiceNow specialization
Hi Community, Firstly, I’d like to extend my gratitude to this amazing community — it has been a great source of learning and support throughout my ServiceNow journey so far. About me:I have 3 years of experience as a ServiceNow Developer. I started ...
Resolved! With ITSM widely adopted, what other ServiceNow modules offer strong career growth opportunities?
Since ITSM is now a common area of expertise, what would be the next best module to learn in ServiceNow?Would it be beneficial to start directly with Agentic AI and Generative AI?Appreciate your thoughts and recommendations.
How to limit no of users in a call in on call scheduling
I have a requirement to limit no of users in on call scheduling, Currently, multiple users are able to join call. but I have a requirement to allow call between only two users, 1st user should always be logged in user and 2nd user logged in user will...
Record Producer Redirection
We have a record producer that will be used across different portals and we need to redirect it to a specific page.Script:producer.portal_redirect = "?id=form&table=sn_customerservice_deliveries&sys_id=" + current.sys_id + "&view=sp"; This works fine...
ATF: Testing a custom service portal widget, using sn-atf-id within an ng-repeat
Hi all, I'm setting up an ATF test for a custom service portal widget, after watching the demo in the Creator Toolbox episode here: https://www.youtube.com/watch?v=ZaQmay-smOI&t=916s. The episode is quite old, but it still holds :). I've added the sn...
How can I add additional filters in knowledge portal search page
Hi All, I’d like to add additional filters to the Knowledge Portal page. I noticed that these filters are managed within the Knowledge Search (kb_search) page.For out-of-the-box (OOB) fields, the process is straightforward:Navigate to Service Portal ...
