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Custom UI action not working on FSM workspace

I created a custom UI action: requested raised and configured in both workspace and native UI. but the custom ui action is not working either on workspace/native UI.issue: even after clicking OOB 'save' or 'update' action on workspace, the server sid...

Order Catalog Items from Virtual Agent

I need to create a virtual agent which will help raising request from different catalog items. Do we need to create different flow for each catalog or is there a way to use them in one place. If yes, then how can we, I used OOB 'Request catalog item'...

VisheshK by Tera Expert
  • 971 Views
  • 1 replies
  • 0 helpfuls

ACL

Hi All, I have a request to make a field visible only if the user is having ITIL or admin role and if the class is cmdb_ci_appl, u_cmdb_ci_saas_application and cmdb_ci_service_discovered. I have written an ACL to allow the read operation only if the ...

roomawakar by Tera Contributor
  • 2150 Views
  • 9 replies
  • 0 helpfuls

Resolved! Query Business rule on RITM to access specific item records

Hello Team,I got a requirement where I need to filter or show 'HR' catalog Item (RITM) records to specific user i.e.,If is part of group xyx orIf user is part of group abc orIf user is Requested For.I tried writing query business rule on RITM table w...

Ram141 by Tera Expert
  • 2470 Views
  • 10 replies
  • 1 helpfuls

HR Agent workspace - column search

Hello, why when I search in the list for example "HR TASKS - ALL" in workspace is different from a other list for example "HR TASKS - ASSINGED TO ME" ? in the first list of twhen I search it will give me the option afterward to remove the filter like...

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Create Barcode and Store in asset record

Hi Community, I am looking for a suggestion on below.Requirement :  Create Barcode for each asset on Asset table and store the images(barcode) on a custom field on Asset table. I have check community post regarding creating Barcode using UI action an...

SVVSatyaM by Tera Contributor
  • 779 Views
  • 1 replies
  • 0 helpfuls

Resolved! Make attachment clip mandatory while submitting request

Hi All, I am having a requirement to make the attachment clip mandatory while submitting the request once a particular check box is selected.Firstly, i wrote a onSubmit catalog client script with the below code but this is working on desktop view but...

roomawakar by Tera Contributor
  • 1853 Views
  • 7 replies
  • 2 helpfuls