Hey allI have stumbled across an issue with our live agent chat, have Virtual Agent disabledIf a user leaves the chat window open apon closing there browser on the next launch, chat will automatically open a new chat and the user or agent needs to ca...
Trying to populate a form drop-down on portal, using a catalog client script/ script include to return JSON from an internal REST message. However, I can't get it to display on form load. REST Config: SI:var LARFBannerCoursesEndpoint = Class.create(...
HI I have a lookup select box, where options are populated using script how do I populate them in Alphabetical order. This is how data looks in order currently. Confguration Item [cmdb_ci] , AIX Server [cmdb_ci_aix_server] , server [cmdb_ci_server] ...
Hello Community members, We have a requirement to convert RITMs to INC (as we have more requests than INC in our organisations).. I understand the below article provides a solution for INC to RITMs below: Convert an RITM to an Incident - ServiceNow C...
Want to see if there is a viable solution for this: Essentially I have an onboarding access form where the user (if pre-existing) can enter their name. This pulls then auto-populates multiple other fields for the form (names, email, phone etc) These ...
Hi Team,We have few Encrypted fields on a table where data will not be show which is expected. Now we have a request to show dummy data for example if we have field name called "License Number" Data is filled as "111234567" now when user opens the fo...
We are having a problem with the display of an order guide when it comes to the Now Mobile app. In a browser everything displays correctly:However on Now Mobile going to the same order guide only displays the Building. There are sections of the htm...
Hello, extremely new to using UI Builder. Trying to create a dashboard with a list with custom columns along with some table columns. I understand List components can only use tables as a data resource. What I am trying to do is create the equival...
I’m troubleshooting a situation where, in certain environments, incidents can move to the In Progress state without an Assigned to or Assignment group, even though this is typically enforced out-of-box. In other environments, the expected behavior wo...
Hi everyone, I created an HTML Template in 'sn_doc_template' table, and tried to use Mustache syntax in the 'html_script_body' field. Then created a UI Action to execute the GenerateDocumentAPI() api to generate a PDF file using the html template, on...
I apologize for the location of the post if chosen incorrectly. I installed ServiceNow ODBC driver version 2.2 changing only the drive letter from C to D during installation. It installed successfully, but the Microsoft Management Console snap-in fo...
Anyone knows what exactly is "API access volume" for IntegrationHub licensing? It says in MB/GB. I thought it was always based on number of transaction. Ref link - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/s...
can i get help on below queries 1. How to get my current instance AI search version Docs says it isn't available on plugins sectionhttps://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/ai-search/reference/plugins-ins...
Hi, I want to access a specific SP page in ATF using URL. is it at all possible? I want to access the form in there, fill it up and submit which will create a Case for service desk. After that i will do some validation. Tried 'Open a Form (SP)' actio...
I would like to ensure that text fields such as Names are cleaned up prior to submission. I could create an onChange Client Script for each respective field but is there a simpler solution? I have lot of Catalog Items and don't deem it appropriate t...
