Virtual Agent Designer
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Forum Posts
Best practices for File Generation without using Remote File Import in ServiceNow
Hi Team,Currently, we are using Remote File Import to generate files in ServiceNow. However, we are planning to switch to newer methods and upgrade to the latest approach. Could someone please share recommended strategies? Any documentation would be ...
Facing error moving flows through update set due to Version mismatch in DEV and PROD
Prod instance is Washingtondc and Dev instance is Xanadu. After we updated our Dev instance to Xanadu, when we are promoting our update sets from DEV to PROD, preview is succeeding but when we commit it gets committed with error. The prob is mainly w...
How to populate the related fields in the service offering in the change request record
Hello, I'm new to coding and I would very much like to ask you for help.Here i have a requirement to auto populate the values in service offering field when the category is chosen.here the category and service (business_service) will be same (example...
ServiceNow AD orchestration
Hi Everyone, I'm currently working on ServiceNow AD orchestration. I want to know if it's possible to change a user's Organization Unit(OU) using any orchestration activities OOB. Specifically:Is there any predefined activity that supports changing t...
Add warning field message to the new 'Request Clone' workspace
We recently had an issue when performing a clone because the incorrect clone profile was selected, and as such we want to add an onLoad showfieldmsg client script to the request clone form to ensure future clones are requested using the correct profi...
ACL Base system showing as delete during upgrade
Hi Community,I have been reviewing skipped records, and come to realise that skipped record is suggesting for deleting an acl for cmdb_ci_db_ora_instance - report_view. Now, we did not make any customization for this ACL, but was wondering if it's a...
Resolved! How to populate a variable in mrvs from record producer
Hi Team, We have a record producer and also a mrvs within the record producer.There is a field tax_code in record producer whose value we want to fetch and populate the same to the tax_code1 in mrvs after we click on Add rows in mrvs.Any hints?
Unexpected Breach Time Calculation
Hi everyone,I’m currently working with an SLA Definition (Response SLA) where the relative duration is set to “Next business day by 5 PM”. Here's the script configured for the Duration Type: // Next business day by 5pm if before 5pmvar days = 1;// I...
How to add discuss(collaborate) button on side bar in CSM workspace
How to add or enable discuss (collaborate) button on side bar in CSM workspace.Thanks
Help on regex expression
We have a integation from one servicenow instance orchestration as middle ware, and built an functionality with BR as such when incident is created in INSTANCE1 the description of the incident should be pass over to the incident will be creating in I...
Passing Attachment in REST Step
I have created a JSON file with JSON Builder step in Flow Designer. Now I want to upload that to Sharepoint using REST Step. I configured 'Binary' in Request Content of REST Step. Could you please help me to know what should I pass in the Attachment?...
Resolved! Attachment only in Catalog Task
I have created a flow which is getting triggered when Catalog Item has been submitted. In that flow I am creating a Catalog Task after approval is done. I want to attach a file only to that Catalog Task. I am created a new Action for that and using b...
link two ui components
Hi Community,Good day!I have created a searchbar where I'm displaying a list of users in Workspace using UI BuilderNow I need to implement some data visualizations with the following behaviour:When I select a user from the typeahead component, a scor...
Resolved! How to Configure Fields Displayed in Global Search "View All" Results?
Hello Everyone, I'm trying to configure the fields that appear in the Global Search results, specifically when clicking "View All" after performing a search. It currently shows a set of default fields as shown in the screenshot but I want to know whe...
