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Resolved! Send Test Email Button: Is there any out there?

Hello All.I have been performing a lot of email notification upgrading for proper look, feel and presentation on many email display devices (phone, computer, different programs). I have just over 130 different email notifications that I am going thro...

Resolved! Remove copy url

Does anyone have any idea how to remove the copy url from an interaction record in SOW

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joshmorris by Tera Guru
  • 882 Views
  • 3 replies
  • 0 helpfuls

Notification - Most recent comment

I'm creating a notification. The notification will be sent to the Assigned To person whenever the customer makes an update to the case via Portal. I would like to include in the email, the most recent comment made by the customer that triggers the no...

MStritt by Tera Guru
  • 5141 Views
  • 6 replies
  • 11 helpfuls

Resolved! Make use of "Scheduled publish date" for KB articles?

It seems the field "Scheduled publish date" is hidden on KB articles by default. (I can use SN Utils "Show hidden fields and sections" to make it visible as in the screenshot).I went to dictionary and made "Display" active, yet the field is still hid...

Bastian_E by Tera Expert
  • 1012 Views
  • 2 replies
  • 1 helpfuls

Resolved! List of sys id in property

Hi Team,I declared 30 plus sys id in property as comma separated and wanted to call that in scheduled job. I need to query HR task table and the pass this sys id in template reference field in HR task and perform some updation. Its printing the sys i...

preethigovi by Tera Contributor
  • 1152 Views
  • 5 replies
  • 4 helpfuls

Resolved! How to get the sys_id of 100 records

Hi Team,I need sys id of 100 records by passing short description. The short desc may contain ',(,& in it. How we can get sys id of this records, eg: short description :Discuss New Hire's Career Journey

preethigovi by Tera Contributor
  • 2655 Views
  • 14 replies
  • 8 helpfuls

Email script is not working in notifications

We have two notification rules: one for the "Opened By" user and another for the "On Behalf Of" user. However, the email script "getKnowledgeArticles" is not working for the "On Behalf Of" user notification.Note: "getKnowledgeArticles" is a copied ve...

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Resolved! Audit history logs 2 times or 3 times

I have a CMDB-extended custom table where I have enabled auditing in the collector dictionary. When I save the form, the record gets saved, but it is saved two or three times. When I check the activities, I see three or two logs. I am not sure why th...

Resolved! My approval widget sorting

I have had to make some modifications to the approvals widget so instead of showing only the unapproved tickets, I'm having to show the closed ones as well. What I need to implement is, for instance, if I limit the pool to 10 and if a user has 3 unap...

VJ4 by Giga Expert
  • 3361 Views
  • 9 replies
  • 0 helpfuls