Genesys CTI Integration

Hello Community, can anyone help me with integrating Genesys CTI with ServiceNow Step-by-step?

Moving UI action button to top of the form on Service Portal

Hello Team We have an UI action button which exists at bottom left on RITM form on Service Portal. I would like to move this button to top right corner of the form and change the color to 'Blue'. I was trying to configure the it but i see it only sho...

Make field mandatory if agent reject the request using ask for approval action

i have created a flow using flow designer in servicenow which has an action of ask for approval if request gets approved then using update record action i am updating the state field to resolved and if the request gets rejected then using update reco...

Email Template Breaks in Gmail but Works in Outlook & ServiceNow

I’m facing an issue where my ServiceNow email template renders fine in Outlook & ServiceNow preview, but appears broken in Gmail. Questions: What tools can I use to debug Gmail rendering issues?Any known CSS limitations in Gmail?Best practices for en...

Grouping by cost type on page load in project workspace

I would like to ask if there is a way to perform pregrouping the grid by cost type on page load in project workspace?So basically I want when I open the webpage be able to the cost type "button" above the grid.

Create operational status

I don't know why I can't create a new selection. For another table, e.g. cmdb_ci_database I can but for kafa I can't.

Customer Order not getting decomposed into Domain Orders | Order Management for Telecom & Tech

Hello, Facing a problem in OMT, Customer Order is getting created for a Product and the Order Line Items are also getting created but the Order Line Items are not getting Decomposed into the Domain Orders (In Our case Product Order and Service Orders...

pop is not triggering in ATF test step

In my Incident form, Next to service field a window will auto popup once we tab out from the Short Description field after entering data into it. I have added all the required step for this auto popup the window.But the pop up is not triggering, wher...

Need to call script include in condition box in action assignment

Rollback update jobs

In how many days we can roll back - system data management>update jobs

Show Hide choice based on User

I have a requirement, I have a Select Box Variable and 10 choices, 'Requested For User' selected one choice in SC TASK and once SC TASK completed I have to make it that choice Inactive true in Question Choice table.And once 'Requested For User' statu...