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Resolved! Disable REQ Approval for Technical Catalog

Hello Experts,How do I disable the REQUEST level Approval for only Technical Catalog. We have RITM approval and thats what we want only .How to disable REQ Approval  for only Technical Catalogs? Thanks 

Nisha30 by Kilo Sage
  • 2597 Views
  • 25 replies
  • 10 helpfuls

Domain Seperation - fields on a system table

Hello experts, We have a customer who will use domain seperation (CSM).We wish to seperate everything, including custom fields. the issue is we wish to use system tables and just add the custom fields to OOTB tables. @Community Alums mentioned it's n...

tpeleg by Tera Expert
  • 624 Views
  • 2 replies
  • 2 helpfuls

How to adjust the frequency and method of sending emails

Hi Team, There is an issue where there is a lag between the date and time of email sending in the ServiceNow log and the date and time when the recipient receives the email in their email client.When I contacted NowSupport, they told me that the lag ...

MiY by Tera Contributor
  • 807 Views
  • 3 replies
  • 0 helpfuls

MFA for Service Catalog

Hi ,   Our customer wants to set up MFA for specific catalog item , is there a developer guide or article explaining how to do that in ServiceNow ?   Thanks 

Deepti Garg by ServiceNow Employee
  • 1773 Views
  • 8 replies
  • 4 helpfuls

How to make reports follow table level ACL?

When creating Single Score report on Incident table, the total number shown is inclusive of all Incidents. When I click on the number however, the list view is shows only the reports which should be visible (as configured by the ACL on Incident table...

chekjun by Tera Contributor
  • 707 Views
  • 3 replies
  • 2 helpfuls

SOW tab color conditional customization?

Is it possible to make a tab highlighted or coloized when the record is a major incident record? I couldn't find anything in the sys_ux_page_property table records for this. Alternatively, is it possible to colorize the 'Major Incident State' field o...

jsmcandrew by Tera Contributor
  • 399 Views
  • 1 replies
  • 0 helpfuls