SLAs Not Stopping After Work Request Auto-Closure Scheduled job runs every day to close the work request automatically,Script:function ProcWorkOrdAuto() {var wrk = new GlideRecord('u_work_order');wrk.addEncodedQuery('state=9^ORstate=3^NQstate=4^sys_u...
Hi Team, as shown below when ci is retired how to change the color of retried ci as highlighted in dependency view Please suggest
I have a look up select box variable in MRVS for selecting multiple countries at a time. I'm trying to create task in workflow according to some condition if user select country Cuba||Canada in the MRVS the catalog task should not createif user sel...
I have a scenario where I want a team to be able to log a new catalog request and it will have a list of users in it via a list collector. I have created a test catalog item and flow to try and get this to work, I can get a new RITM created under the...
Hi everyone,I'm having a problem with my formatter call Macro not working in Classic Mobile.I have created Formatter and Macro as below: On the desktop its show as bellow:But in Classic Mobile ($m.do) this "Hello from UI Macro" text is not displayed ...
hi,I have a "order" table with below structure:sys_idcustomer_idproductorder_date1AAAApple2016-01-052AAAOrange2016-09-053BBBBanana2017-03-054BBBPear2017-02-055CCCWatermelon2016-08-056CCCGrape2017-07-05How can I query the latest order for each custome...
Hello. I am creating a feature in Flow Designer to remind users of unattended Incidents.In the Body of the Send Email action, I want to insert a hyperlink to the relevant Incident.Example:"Please check ticket INCXXXXXX." (with a hyperlink)However, un...
Dear Community,We have developed a script to handle notifications for SC tasks and RITM users. The script is designed to send notifications only when the SC task user and the RITM user are the same. However, there are existing notifications in place,...
Dear experts, I am facing a problem where I have created a custom multi-approval level workflow for my risk event in the workflow studio. So I have added another approver which is the 2nd layer approver in my risk response template, but how do I refl...
Hi,I have a form on which manager name is a reference type field referencing to User table. (sys_user) There is another field called manager email address which is setup as string field. How to get email address of the selected manager into the email...
I want to add Confirm Pop message "Please make sure problem workaround field has been updated before closing incident" Button --- CONFIRM or CANCEL If user select CONFIRM button UI Action will RUN. If user select CANCEL button UI action will not RU...
Hi All,I have created a field type as password 2, I want the field value to be cleared when i clear and save it, but its not clearing the value. plz let me know how to achieve it.
My Issue is in the instance side workspace view, it is working fine. But In Agent workspace, in details section Fields/Sections are Duplicating multiple times.How can i fix this issue?Thanks,Hari Kishan.
Hi community, Is there a way to keep the header menus (My requests, my approvals', etc) in the header menu of the service portal always visible even if the user doesn't have anything there? Currently, the menus only show when the user has at least o...
| User | Count |
|---|---|
| 79 | |
| 41 | |
| 31 | |
| 20 | |
| 19 |
