We have a flow that is throwing an error in Create record for sys_user_grmember table. Error: Although we are encountering this error, the group was still added in users' profile so this does not make sense.In our properties, the Run As is set to Sys...
We have a variable on a catalog item that is referencing the User table and that variable is "Reource(s)" How can I report on this field by each user in the list collector? The idea is we want to see how many tasks/RITMs this user is currently liste...
I will be creating a new Service Portal with over 100 catalog items. Upon form submission, I need to redirect the user to an external URL, and passing the REQ opened in the querystring. Is there a way to configure this globally for a specific porta...
Hi, We have an On Hold state on the Incident Form. If we filter using "All>Active=true>Assigned to = xxx>State != Resolved" then it returns incidents that are currently on hold, but if we use 'All>Assigned to = xxx>State not in (Closed Complete,Close...
Via REST, we receive a HTTP response from an integration we have setup that is pulling back >32MB of data (and only expected to be larger). I do not have any ability to paginate. We can no longer read the HTTP response due to size. I thought having ...
We are filtering some records with gliderecord. Lets say we have two arrays 1. headers and Values as given below. How we can generate CSV Of with values? Currently I am able to add only Header and one ROW. When I am trying to insert second row , its ...
Hey community!I am wonder what is the best way to send a task(s) to departments outside of HR within HRSD?Use case example: Someone opens up an HR Case through ESC. First task goes to HR. They close it. Next task needs to go to IT. Should I create a ...
Hi All,I have a requirement where I need to change the 'Add' button text for the Multirow variable setI'm able to change the text by modifying the UI message 'Add'But I want this to change only for one catalog item.Please let me know if there is any ...
in my catalog item I have multiple items(fields) and price for that items as separate fields., (for example: field A : veg biryani., field B: veg biryani price., here I wrote an condition whenever customer selected item then only that item price shou...
Current ScenarioWhat we have : Workday, ServiceNow ITSM, Integration Hub, and the HRSD Spoke.Current ProblemOnce a manager completes the onboarding tasks for a new joiner in Workday, they are required to manually go to the ServiceNow Service Portal...
Hi,There is a custom table extending change request, some custom fields like Domain(choice), Data Center(List) are added. New Conflict type should be added as Data center already scheduled. This data center conflict detection should only work for tha...
Requirement: How to get top 5 most searched keywords/topics/items inside virtual agentWhich table stores most searched data for VA.
We have the manager hub plugin in our instance. However, while playing around with the instance, I noticed that it does not show where the timezone is from for the different time zones. For example, I have a user record's timezone set to Hong Kong. O...
Hi all, As a government agency, by law, we have a requirement to ensure that our data is secure for PCI Compliance.PCI refers to Payment Card Industry security standards and compliance framework to protect cardholder data and reduce fraud. If we do n...
Hello, Could anyone please advice if for creating ATF Test scripts for ITSM, do one needs to create separate update sets, application scope-wise? For e.g.; For INC/PRB/CHG ATFs, should one update set be created each in Incident/Problem/Change ATF App...
