PPT for use cases of Implementing AI Search in ServiceNow
Any one please share PPT for real time use cases of Implementing AI Search in ServiceNow for customer.
Forum Posts
Why does the start time/stop time on delegate differs from the actual starts/ends time?
Hi all,we recently enabled the delegate option in our service portal and found that the actual From date / To date is differing from Starttime/Stoptime. If the time off is set from :24/05/24 To : 03/06/24 it comes up the other way round, after submit...
Can we load the Data in the target table without field mapping through transform map runscript
Hi Team,Without using field mapping, I want to load the data in the target table with the transform map runscript. I am trying with this script but it is not working out. var value = source.getValue('user_name'); var grd = new GlideRecord('sys_use...
Resolved! 'There is a JavaScript error in your browser console' error displaying when open the record in list view from service Portal
Hi When i click on any one of the records from the list view its showing below error Note When i am selecting 'form' option here then only that error is displaying
Aerospike non-SQL Database license calculation
Hi All, I have a requirement regarding license calculation in the SAM for Aerospike non-sql database,Customer has procured Aerospike Database of 140 TB for three environments prod, preprod and dev.110 TB for Prod , 25 for Preprod and 5 for Dev respec...
Resolved! Scripting Query
Hi All, We have two service offerings as below. Candidate HotelHotel Active If any location is listed on both offerings ('service_subscribe_location' table), the location should be removed from the "Candidate Hotel" service offering. And in future al...
Resolved! Create a Service Catalog item to request onboarding for a new employee through workflow.
Create a Catalog Item using workflow to create an onboarding records. Can anybody help on this with workflow as I am new to this. i have already made few variables for this catalog item such as employee name/status/department /start date/asset and it...
Resolved! Flow - Notification trigger
Hi,I have configured a flow to send notifications to users based on two conditions.1. State is fix in progress2.Action status is pendingThen email will trigger once in a week for 3 weeks.In this case, emails are triggered 6 times while testing. Also ...
Select check box in List view using atf
By any chance can we select the check box in list view by using ATF.Please clarify.
Unable to hide personalized columns gear on workspace list
I've selected the 'Hide columns personalization" checkbox for the list setting, but as you can see the gear still shows up on the list and I can edit the columns.
"Cloud License Type" is not getting populated for installed software by Discovery.
I'll explain the issue with an example, Please go through it and let me know how to remediate this.I have a Window Server "BXAZEUWAPWTMI33" and there are few software running/installed on the machine.Once we run discovery on "BXAZEUWAPWTMI33", all th...
Resolved! A new record page shows different layout on SOW
Hello, I have a weird problem on SOW. When I create a new Problem or Change on SOW, I realize that New Record page has a different layout than the layout you see when you open a Problem or Change record on SOW. When I try to fix that, I see that the ...
Unable to edit ServiceNow Roles for User
Hello There, Greetings!!! We have one user who shows ITIL access on his profile and have roles 36When we try to remove the role after clicking edit button we aren’t able to see any ITIL role on new page where we drag role from left to rightBut when I...
Resolved! How to compare two date/time fields?
I have a requirement in Change Request that is if the Planned end date is less than the Actual end date then I need to trigger notification. How to compare the two date/time fields?
Hide Custom Buttons in a Catalog Form
Hi Team,I have created below 2 buttons for a catalog item using a widget, is there a way to hide these buttons and show unless all variables are filled with values.Please help me to achieve this. Thank You!!
