When sending Publications created with Targeted Communication, with attachments to Clients, our clients are experiencing an issue with opening any of the attachments- it prompts them to log into ServiceNow.These Clients are "Contacts" that do not hav...
Hi all, wondering why there's not an option for an "8-4" container for Service Portal? And because there isn't one, how would configure the CSS to make a container have this layout? Here are the OOB options...I want one like the "9-3", but with "8"...
Hello,In system properties > com.snc.process_flow.reporting.levelI've changed the 'value', 'choices' fields to 'ON' inorder to remove the error. But, still I'm encountering that error.
I got a requirement to show the attach button for the knowledge articles showing in the related search based on user having access to the knowledge article. I have tried with the UI action visibility by using the below script. var kb_article=resource...
I'm developing a 'Cancel Workflow' flow designer action. I need to be able to pass the 'current' gliderecord into the action inputs. I can't predict which table the 'current' gliderecord belongs to so I need to pass a reference to the record. In the ...
I want to make changes on one of the widgets/option available in strategic planning workspace. Can we set a default value of timescale to "Year" or one particular value in strategic planning workspace for all users. Further user should be able to mak...
I have configured both search configurations for an alert table but not working, If anyone has a solution, please post a comment.Thanks,Ajay.
While adding an existing suite to update set only the suite schema is getting added but not all the tests and test steps of that suite, is there any way to add all the details of a test suite into the update set without navigating to each and every t...
HiHow can I customize the size of the popup (width and height)? I want to make it smaller.Perhaps instead of using g_modal.alert, I should use something different?Additionally, can the title be editable? For example, instead of 'Alert', I want to dis...
Dear all,Unable to populate the variable set values in the 'sc_item_mtom' table after form submission. Does anyone have an idea why this might be happening? Regards,
Hell Everyone, I am trying to populate a 4 variables on the email body in approval notification.I created a Approval email notification on sysapproval_approver table. and i have a catalog item with 4 variables like "First Name, Last Name, Email Id, T...
I have 10 ATF tests created in sys_atf_test table, But I could not be able to capture my updates in update sets is there any way to add all the 10 ATF tests to add to a new update set.
Hi All When I am opening the Virtual agent I am getting some messages. I want to change that message, but I am not sure in which topic this message is configured. Is there any way to find a topic directly (like "Code search" to find a topic). ThanksN...
Hi, In Service Operations Workspace, I am trying to build an Action Assignment with Action Model = Field that opens a URL in a new tab of the browser.I already tried client side script with g_navigation.openPopup(url); ...
i need to make changes in Knowledge article feedback pop up? if knowledge base is service desk then i don't want to show this pop up can any anyone please tell me where can i make changes.
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