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Resolved! How to get integration URL in script include.

Hi Everyone, I have created a custom Scripted REST API. I am sending a data to post in incident using postman, where I get the payload in form of JSON and which I send from scripted REST API to script include. I am able to get payload, but I am not a...

Resolved! Incident Report should include Incident aging

Hi Team,  I have one requirement on Incident Reports,Incident reports should have Incident age,for that i have created one custom field on Incident table i.e, Incident age(String field), and have written one Async Business Rule.calculateAge();    fun...

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flow designer approval rules scripts

I am trying to set requested for variable users manager.but its not working. var manager = fd_data.trigger.request_item.variables.requested_for.u_it_manager.toString();var answer = [];gs.addInfoMessage('Manager'+manager);var gr = new GlideRecord('sys...

current_item and sysparam_guide variables

Below script is from ITSM Implementation course Lab. 4.3.3. and I can not understand nor find any explanation of what are current_item and sysparam_guide variables and what is the role of the following IF section.To give you more inputs the variables...

thebananek by Tera Contributor
  • 1546 Views
  • 4 replies
  • 1 helpfuls

Tetris In ServiceNow!

This has been a Project of mine for a while now. I wanted to share it with the community now that it is working. I was able to get it to work as a Widget on a service portal page.The XML and the image/Logo file are attached below Body HTML<div class=...

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MRVS variable label in description after request submission

Hi Everyone, I had a requirement which is to allow user to add more than 1 user details using MRVS (image1). After submission, the added MRVS data is show in the description (image2). Is there any method to make the data from row 1 to display as Name...

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Chunho by Tera Expert
  • 1309 Views
  • 6 replies
  • 0 helpfuls

Resolved! ATF steps for Record query in an inbound action issue

I need to create an ATF where i am checking the creation of case record with some field validation through inbound action. For this, i had used  1) Generate Inbound email step 2) Record query (querying the table sn_customerservice_case and sys ID in ...

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