Hi Team, when we are crating problem if we are filling the "assigned to" ticket is going into "assess " state but in our customer instance on problem we have region field if the region is "USA" & if problem creator fill the assigned to as well while ...
Service now - Shopping hubI have created a supplier and associated product. However, when I open the product in the portal, it displays a button labeled 'Request pricing or info.' Since my product is related to software renewal, I want to change the ...
Hi Team, Could you please help to achieve the below scenario, The Company support User list will be static and updates to the same will behandled via Email Inbound action process in which .csv file will be shared inan email with ServiceNow team for t...
i Have created a catalog item when it proceeded to sc_req_item table i want to display already created records with same variable value records in related lists here is the demo for the realated lists past compliments : spefify staff is catalog item ...
An article published in a knowledge base does not appear in the search results when searched from service portal's search bar , while the same article when published in another Knowledge base appears in the search results when searched for. I have ch...
Hello Team, I need to call an external API endpoint for every new incidents / updates to the existing incident in Service Now. So i have created a Business rule with the below contents. But i am not sure where to check whether the business rule is in...
I am on the record page within the workspace and have added a button. When the button is clicked, I want to capture the current page URL. Specifically, I need to extract the sysID parameter from the URL: URL Format:<Instance Id>/now/mfg/isa-equipment...
Hi Team.Can any one help me how to add reports in workspace view i have created reports on incident table and added to the dashboard in native UI same dashboard we need to display in workspace view can any help us step by step guide to show this dash...
Where can I find an ERD to better understand the back end?
We are conducting a study to learn about developers and implementors experience crafting customer-facing experiences, such as portals, and to provide feedback on future designs and capabilities. Details: If you qualify to participate, the researche...
Hi I am new to serviceNow. I am trying to add an option using g_form.addOption() method. This is adding the option. However, I have few questions related to this. Please help me to understand this concept 1. Choice added from addOption() method is no...
Hi Friends,We are a group of Data Engineers trying to build an out of the box Data Lakehouse solution for ServiceNow where analytics could be developed.For us to progress with our development we need help with selecting appropriate ServiceNow develop...
Team, What magic will allow me to add either leading or trailing spaces to my report filter? For example, I want to find the string 'rfo' in a field, but not pick up 'peRFOrmance'. the string could either be '+rfo' or 'rfo+', but unlikely to have bot...
Hi All,I'm trying to create a catalog item which has a number of rich text labels on it however these are showing in the approval email even when they are hidden via UI policy (even if the checkboxes are ticked to make them hidden in the RITM, REQ et...
