If short description contains a word called software or application assign the ticket to software gr
if short description contains a word called software or application assign the ticket to software group
Forum Posts
Redirect to Service Operations Workspace while opening the Agent workspace
Hi Everyone, Can anyone please help me on how to achieve this i.e., while opening the agent workspace url(/now/workspace/agent/home) the landing page need to redirect to another url(/now/sow/home). Thanks,Mahesh
Resolved! How to modify homepage overview of service operation workspace
Hi, Im trying to modify the filters and also the reports on how I can change the setup of the overview page of Service Operation Workspace
Resolved! How to script a Pdf Form export
Hi, it is super easy to export a record as a pdf. Right click on the header, export, pdf. Is it possible to script that? Can i use the ui action export? My target is, to export the user record for a npa control. So the user request a PDF over the SC,...
Resolved! Deactivating / Retiring Departments
We've recently run into a situation where we need to retire some departments in ServiceNow. Unlike a lot of other tables (users, groups, etc...) I don't see an active field on the default department table. I want to preserve the departments since the...
Resolved! Not able to set Date type field from Client script using g_scratchpad
Hi All,There is a planned due date (date/ time) field on my incident form.I want whenever user tries to create incident task from related list, planned due date (date) field on incident task should auto populate date that was on incident. I have writ...
Order Guide functionality question - "enable also request for"
I'm trying to understand if the 'order guide' functionality behaves similarly to the 'catalog item' option, particularly in relation to the 'enable also request for' setting. I have the option checked when starting to develop the form but when I go ...
In Dashboard, in business elapsed percentage field it is not showing with % and with colorings bars
Hi Everyone,In dashboard, in business elapsed percentage field it is showing number only not showing with percentage and with colorings bars. But in incidents form related lists in sla's it is showing percentage and coloring bars.It is showing like t...
ATF user execution permissions
Hi Everyone, there's a ATF Test that I have to schedule to being executed in QA instance, but I wanted to know the following: when I configure an scheduled ATF test, this is going to then run under my user (the user that scheduled the test) or under ...
Copy variables of one RITM to multi row variables set of another RITM.
Hi All, In RITM we have one UI action if we click that UI action on RITM (eg: Create New RITM) it should update current RITM and its related sctask state as Closed complete. At the same time new different catalog item should submitted, new Request an...
Input field keyboard events
In custom UI page there is a field and a save button, the button gets enabled only after entering or filling the value into the field. Manually its working as expected but using ATF button is not getting enabled even after entering the value. Is ther...
Unable to complete when open a change
When i create a change there is a step related to ASSESS but some days ago it works and now i am unable to move forward with this field, stay the same with the option to fulfill the options in assess. This is in Edge because in Chrome dont work well....
& and < symbols are not working in UI pages
& and < symbols are not working in UI pages. Could anyone let me know what I can use on behalf of them
Resolved! New Features of Xanadu as compared to older versions.
New features of Xanadu as compared to older version please shared the details.
Service Desk Reporting
Hi Everyone, I have been tasked to create a report to display incidents with the following scenario:Service Desk is the Originator group and logs a ticket to Assignment Group "A". Assignment Group "A" assigns the ticket back to Service Desk with the ...
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