Hi, I have found a query/issue in Change Approval where as An approval is triggered to a XYZ group & we impersonate User A profile from XYZ group to reject it for the first time.Later on, the same User A profile when we click on "Request Approval" U...
In the choice field, I have an option "Others" This should always show at the bottom.I added the sequence but it is not working as expected
Looking for advice on best practice. We recently had an Incident asking us to investigate activity for a RITM that was manually marked as "closed incomplete", after the following had already occurred:1st catalog task had been "completed" and updated ...
Hi Team, I have created a custom table called "x_93513_servicenow_user_account". I want to use the global search functionality for this table. for that, i have done the below configuration but still not working.Please let me know what i need to do Ne...
I'm trying to put a Playbook together and use the "New Record" activity.After generating the record I want to base a decision on the record I just created. However, the branch conditions are based on the output from the activity that does not include...
Hello Everyone, I am having an issue with regards of fetching the data from variables in sc_req_item table. So i have a new catalog and one of the variable is a reference table into (sc_req_item)So the idea is i need to get the variable data in that ...
Dear experts, I have encountered a problem which is during data migration, some data values for choice fields are not matching with the existing choices hence it will create another new choice. But when I deleted the wrongly added choices fields and ...
Hi All, I have a user with ITIL roles , my setup is I have a Flow Action which is getting triggered from a UI Action and this UI Action is presented to the itil/fulfiller user on RITM form. Now when I execute this UI Action as an admin it works fin...
Hello Experts, I have the following requirement to achieve: In the CSM/FSM Configurable Workspace the agent needs to be able to export the information from a related list to an .xlsx file, this file should be renamed, the content of the file needs to...
Hi All,How to implement AFT in service now. Can anyone describe it for me please.
I know this is a played out topic for many. However, searching through the topics seems overwhelming and daunting due to varying versions etc. I am just trying to figure out the preferred method of incorporating standardized scss/js into our company ...
I want to retrieve survey questions from a table to display on a portal page. However I want to be able to hover over certain words and their definitions appear from a word/definition table on the Portal pagesurveyQuestion.next();data.question = {}...
Hi Community Experts, Is there a shortcut to open modules in application navigator open in new tab when clicked? Please do reply Regards, Gayathri
HI, We use the knowledge management module and want to customize the approval workflow for a articles in a knowledgebase. We see we can use workflow however I thought Flow designer was option but we can not see where we would do that on the knowledge...
Please Help! I'm certain I followed the tutorial word for word to upload an Image. I retrieved the employee ID (10001..) from Reflection, populate in Format Text, previewed data to make sure the order is correct, followed by set cmbFile. However, whe...