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Resolved! Assess state on problem

Hi Team, when we are crating problem if we are filling the "assigned to" ticket is going into "assess " state but in our customer instance on problem we have region field if the region is "USA" & if problem creator fill the assigned to as well while ...

Shabbir1 by Tera Contributor
  • 754 Views
  • 4 replies
  • 0 helpfuls

Inbound Email Action to read user list in .csv attachment.

Hi Team, Could you please help to achieve the below scenario, The Company support User list will be static and updates to the same will behandled via Email Inbound action process in which .csv file will be shared inan email with ServiceNow team for t...

GAyathri33 by Tera Contributor
  • 589 Views
  • 2 replies
  • 0 helpfuls

Related list on sc_req_item

i Have created a catalog item when it proceeded to sc_req_item table i want to display already created records with same variable value records in related lists here is the demo for the realated lists past compliments : spefify staff is catalog item ...

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Reports in workspace view

Hi Team.Can any one help me how to add reports in workspace view i have created reports on incident table and added to the dashboard in native UI same dashboard we need to display in workspace view can any help us step by step guide to show this dash...

Shabbir1 by Tera Contributor
  • 736 Views
  • 4 replies
  • 0 helpfuls

Resolved! Need help with selecting appropriate developer instance

Hi Friends,We are a group of Data Engineers trying to build an out of the box Data Lakehouse solution for ServiceNow where analytics could be developed.For us to progress with our development we need help with selecting appropriate ServiceNow develop...