Before Business rule is not updating the SLA's to flip back from Paused to in-progress
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4 hours ago
Hi All,
I have been using before update business rule with the below code:
Condition code:: (current.caller_id.user_name == current.sys_updated_by || current.opened_by.user_name == current.sys_updated_by) && current.assigned_to.user_name != current.sys_updated_by
Script: current.state = 19;
and it was not flipping back the SLA from state - paused to state - in progress.
The state is getting changed and the comments are getting updating on the incident form, but it is not updating the SLA to trigger(SLA conditions are met)
Note: When i'm updating the state manually, the SLA's are updating as expected.
Thanks,
Aziz.
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