Best Approach for migrating data and attachments from ServiceNow(Dev) to ServiceNow(PROD)

[Akhtar Rasool]

Dear All,

I have migrated some data(records in lakhs and many attachments) from 3rd Party tool to ServiceNow Instance using REST API through Mid Server.

The Data is currently in DEV instance of ServiceNow, i would like to know if there is any best way to load the data along with attachments from DEV to PROD without affecting the performance or resources of PROD(if any).

Import/Export doesn't work as the records are in huge number, breaking the bulk records into to small chunk will take lots of time.

[jonsan09]

You might want to look into IDR (Instance Data Replication):  https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/instance-data-replicati...

[Akhtar Rasool]

Thank you Jonsan for the quick reply and suggestion.

Any other way we can achieve without subscriptions/additional costs?

[jonsan09]

You could try E-Bonding this video goes over it: https://www.youtube.com/watch?v=pcuP6HP8QpA. Considering the number of records you mentioned you might need to run it via a scheduled job after hours.

[Akhtar Rasool]

Thanks Jonsan for the reply,

But how can i pass the attachments from one instance to other?

I was trying with Attachment API(POST) call https://<*******>.service-now.com/api/now/attachment/file

using REST API Explorer i was able to add attachment to a ticket in same instance, but when i try to call Attachment API through Script, Not sure about the request Body format? Could you provide me some insights