best method to show resolution codes depending on the category selected

EarlH
Tera Contributor

3 weeks ago

best method to show resolution codes depending on the category selected.  If a certain category is selected i would like certain resolution codes to only show.  All other categories can display the default codes to show. 

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AshishKM
Kilo Patron
Kilo Patron

3 weeks ago

Hi @EarlH,

You can configure the Resolution Coded field similar to category and sub-category and update the resolution codes choice record with dependent value with category.

 

Set the dependent category value in choice table

AshishKM_0-1765416136305.png

Configure the resolution_code with dependent field

AshishKM_1-1765416334825.png

 

-Thanks,

AshishKM


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