Some context, we have a group of people that make catalog items/flows outside the admins. They capture their changes in Dev via update set, and promote them to Production through us admins. Now that they can’t capture adding a topic to a catalog (explained above), we have an issue on our hands.
I am wondering what ServiceNow's approach to adding topics to catalog items is out-of-box. Is there supposed to be a designated individual to monitor and add topics? Is there security we should provide to users making catalogs so they can add a topic themselves right in Production? Should they request to have a topic added to their catalog item?
This is a process change for us, so I am trying to determine the best practice going forward.
