Email Parse to create Catalog Item

[BrianS344076034]

I know there are a lot of posts on this, and I have tried to follow some but not getting results

Ive followed this video guide, but its not pulling the results

https://www.youtube.com/watch?v=uLHCw2GA3lo

This is what we have

I get an email into our Help Desk that in the body contains this example in text.  Its an automated alert, so the fields won't change, the data will

Location: 5143

Date Impacted: Mar-02-2026

Action: Open

We we want to have happen is pull this email out and create a catalog item for reaching out to the site

I need to pull the location and then look up that location ID to get the email for the site and other details, this might be what is causing the issue.

The other option we wanted to look at was, could we do a UI Action that would trigger out sending a preformed alert to the site and cc'ng the watch list? would that work better?

Looking for ideas and thoughts

[Tanushree Maiti]

Hi @BrianS344076034 

Can you explain it a bit more ( on your expected output)

Check the highlighted part 

"I need to pull the location and then look up that location ID to get the email for the site and other details, this might be what is causing the issue.

The other option we wanted to look at was, could we do a UI Action that would trigger out sending a preformed alert to the site and cc'ng the watch list"

What do you mean my site - Is it any Sharepoint site or you are talking about any Distribution List (DL)

also Performed alert - do you mean notification?

[BrianS344076034]

Hi
so Location is a venue for us.  So in the example above Location: 5143 - the 5143 is a Location ID that I have in our Location table
Ideally, I need the parse to get that variable, then the flow can look up the location ID in the location table and fetch me the main email for the site, managers name etc.

On he UI action option, yes. We have a templated email that goes out to the site.

Right now the process is 

1. Alert comes into a Teams channel
2. We created a catalog item that the Help Desk uses
   1. They enter the site ID, the form pulls the relevant information needed
3. This form creates and incident record
4. Then emails the site
5. Does a loop until the site emails back
6. Help Desk follows up
7. Closes incident
8. This sends a confirmation back to the team that opened the Teams alert

Ideally we want the alert to go right into SN, and SN automates the rest.

[jonsan09]

You could also leverage inbound email flows, and then use the "Submit Catalog Item" action. 

• https://www.servicenow.com/docs/r/build-workflows/workflow-studio/create-inbound-email-flow.html
• https://www.servicenow.com/docs/r/build-workflows/workflow-studio/submit-catalog-item-request-flow-d...

[Ankur Bawiskar]

@BrianS344076034 

you can handle this inbound flow action and handle complex parsing as well

Get the values from HTML table from an email in a Inblund Action 

How to parse "Employee Name" from Email Body Text via a Inbound Action to Caller field? 

see this link for inbound flow parser for incoming email

Easiest way to Trigger Catalog Item Request via Inbound Email  à good one

also check this

Launch a #ServiceNow Catalog Item from Email via Flow Designer (LIKE A BOSS) 

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