I know there are a lot of posts on this, and I have tried to follow some but not getting results
Ive followed this video guide, but its not pulling the results
https://www.youtube.com/watch?v=uLHCw2GA3lo
This is what we have
I get an email into our Help Desk that in the body contains this example in text. Its an automated alert, so the fields won't change, the data will
Location: 5143
Date Impacted: Mar-02-2026
Action: Open
We we want to have happen is pull this email out and create a catalog item for reaching out to the site
I need to pull the location and then look up that location ID to get the email for the site and other details, this might be what is causing the issue.
The other option we wanted to look at was, could we do a UI Action that would trigger out sending a preformed alert to the site and cc'ng the watch list? would that work better?
Looking for ideas and thoughts
