Best Practice for not showing a CI that shouldn't be used
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‎03-04-2024 08:10 AM
I have a requirement to hide Business Application.Architecture type is Platform Host from CIs. When I try to add "Business Application.Architecture Type is NOT Platform Host" it shows ONLY Business Applications that don't have a Architecture Type of Platform Host and not empty. What is the best way to achieve this goal? Below is our current filters.
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‎03-04-2024 08:14 AM
Try to do this in list view where you will get empty record and do Filter out , you will get query.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎03-04-2024 08:18 AM
I'm not sure I'm understanding. I know I can filter it out by name, but that doesn't seem ideal. We had created Epic as a Business Application, but have since went in and created more specific Business Applications for Epic modules. We just don't want people utilizing the "Epic" one.
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‎03-04-2024 08:25 AM
may be i confused you, sorry for that.
it shows ONLY Business Applications that don't have a Architecture Type of Platform Host and not empty.
Atul: We need to add some condition which show or not show the empty. So to understand this i said. go to list view and filter out . You will see what condition need to add more.
I did on incident
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-04-2024 10:01 AM
I'm trying to figure out how to filter out a Business Application based on Architecture Type or something along those lines without it showing ONLY business applications in the list.