We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Best Practice on swapping User Ids?

Ton ThalesNL
Tera Contributor

Is there a best practice, documentation or experience for the use case where you change the User IDs to a New User ID format?

We are testing and investigating this now, the swapping in sys_user.user_name is for us as senior ServiceNow engineers not a big issue, must be done before the LDAP import do 😉
We use a gradual approach first some small groups and later the remaining company users.

Just want to know what experience/information is available on this to check if we miss anything.




2 REPLIES 2

Ankur Bawiskar
Tera Patron

@Ton ThalesNL 

check this old thread

How to update userid on user table for bulk records in servicenow? 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ton ThalesNL 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader