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Best Practice on swapping User Ids?

Ton ThalesNL
Tera Contributor

Is there a best practice, documentation or experience for the use case where you change the User IDs to a New User ID format?

We are testing and investigating this now, the swapping in sys_user.user_name is for us as senior ServiceNow engineers not a big issue, must be done before the LDAP import do 😉
We use a gradual approach first some small groups and later the remaining company users.

Just want to know what experience/information is available on this to check if we miss anything.




2 REPLIES 2

Ankur Bawiskar
Tera Patron

@Ton ThalesNL 

check this old thread

How to update userid on user table for bulk records in servicenow? 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ton ThalesNL 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader