Best practice to modify an OOB business rule "Populate Group - Dispatch/Work" so to minimize impact upgrading ServiceNow

[geoffwoods]

Best practice to modify an OOB business rule "Populate Group - Dispatch/Work" so to minimize impact upgrading ServiceNow

[Ankur Bawiskar]

Hi,

if you customize any OOB component then it would be skipped in the upgrade and no impact.

You can then compare the latest version and your code and decide which one to keep based on functionality required.

Regards
Ankur

[geoffwoods]

Thank you, I'll add this business rule to our run sheet so we remember to check it when we upgrade.

[Meghana Singh1]

if you customize any OOB component then it would be skipped in the upgrade and no impact.

You can then compare the latest version and your code and decide which one to keep based on functionality required.

[Ankur Bawiskar · Accepted solution]

@Meghana Singh 

Any reason you copied my comments and posted the same again?

Please avoid copy paste as it's not good practice.

Regards
Ankur