Best Practices for CMDB Discovery and Service Mapping Validation

[anburajselvaraj]

Hi Everyone,

I am new to ServiceNow, specifically working with CMDB Discovery and Service Mapping, and I would appreciate some guidance from experienced members of the community.

I am looking to understand the best practices for discovering company servers and maintaining accurate CMDB data. I would also like to learn how to properly evaluate whether Discovery and Service Mapping are working correctly and producing reliable results.

Here are some specific areas where I am seeking advice:

1. What are the recommended best practices when running Discovery on company servers?

2. How do you ensure the data collected is accurate and up to date?

3. What validation steps do you use to confirm Service Mapping is correctly identifying application services and dependencies?

4. Are there any common mistakes or pitfalls that beginners should avoid?

5. What monitoring or reporting methods do you use to maintain CMDB health?

Any recommendations, documentation, or real-world experiences would be greatly appreciated.

Thank you in advance for your support!