Best practices for Handling Errors while moving Update sets.

[Krishna73]

Hello Everyone,

Is there any way to find out all error handlings (Commit/Skip update) done while moving update sets from one instance to another instance ?

My situation is this - I need to move all update sets from UAT to PROD, but I dont have error handling details. Please suggest the best way to handle this situation.

Thanks

[Ankur Bawiskar]

@Krishna

Thanks for marking my response as helpful.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Pradeep Sharma]

Hi Krishna - To add, you may find below Knowledge article helpful.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0541835

[Pooja Devkar]

Hello Krishna,

Refer below links, it may help you to solve your query.

https://www.cernasolutions.com/post/5-servicenow-update-set-errors-and-how-to-get-around-them

https://docs.servicenow.com/bundle/paris-application-development/page/build/system-update-sets/reference/update-set-transfers.html

https://docs.servicenow.com/bundle/paris-application-development/page/build/system-update-sets/task/t_RetrieveAnUpdateSet.html

Kindly mark my answer correct & helpful; if it's useful to you & if it solves your query.

Thanks & Regards,

Pooja Devkar