Best Practices for Task Reminder Notifications

[VasukiS]

Hi,

I created a flow that has 9 tasks. Each task will be created one by one after the closure of the previous one.

I have achieved this using flow designer.

However, before closing each task, I need to send a reminder notification 72 hours before the due date and another reminder 24 hours before the due date.

Should I achieve this notification using the classic notification method or with a scheduled job? Which one is the best practice or the most effective method to try?

[Shivalika · Accepted solution]

Hello @VasukiS 

Scheduled jobs are meant for things which are done on a schedule basis like always, making it relative and then adding it scripting there is just complicating the whole process. 

While servicenow has itself a email notification engine and a simplified process with advanced conditions and simple conditions to configure email notifications. So I would suggest ho by email notification , also it's easier to debug. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwN

eEISQCY

[Shivalika · Accepted solution]

Hello @VasukiS 

Scheduled jobs are meant for things which are done on a schedule basis like always, making it relative and then adding it scripting there is just complicating the whole process. 

While servicenow has itself a email notification engine and a simplified process with advanced conditions and simple conditions to configure email notifications. So I would suggest ho by email notification , also it's easier to debug. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwN

eEISQCY

[Rohit Singh]

Hi @VasukiS ,

You can create a subflow for sending the notification and attach the same subflow to your main flow from where you are creating task. Same subflow can be utilized for each task.

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

[Rohit Singh]

Hi @VasukiS 

Please check my above response. 

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

[Dr Atul G- LNG · Accepted solution]

Hi @VasukiS 

The best is use the Flow Designer.

https://www.servicenow.com/community/itsm-forum/how-to-send-email-notifications-prior-or-3-days-befo...

https://www.servicenow.com/community/developer-forum/sending-reminder-email-before-3-days-based-on-a...