Bi-directional Integration between two ServiceNow Applications

Balaraju K B
Tera Expert

‎03-29-2023 12:48 AM

Hi Everyone,

 

Is it possible to establish Bi-directional integration between two ServiceNow Applications one is Custom application and other is IT application.

Can someone explain briefly how it can be done and how much expected time it will take for complete integration?

 

Thanks a lot in Advance,

Bala

 

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Bharat Daswani
Mega Guru

‎03-29-2023 01:55 AM

Hello @Balaraju K B,

 

If you're referring two different scoped apps under the same instance then it can be achieved by creating a BR which would insert/update/query records to desired tables of respective scoped apps to achieve bi-directitonal integration.

 

Also, Can Read/Can Create/Can Update/Can Delete should be checked as per the requirement on a specific table. 

  1. On your instance navigate to System Applications > Studio
  2. Click on open Studio tab.
  3. Click on the application and then select the tables whose application access setting needs to be modified. You will see the below image once you click on any table.

BharatDaswani_1-1680079954339.jpeg

 

 

Regards,
Bharat Daswani

If provided answer helps you to address your issue, Would request you to Accept the Solution and hit "Helpful". Thank you!

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Ratnakar7
Mega Sage
Mega Sage

‎03-30-2023 12:44 AM

Hi @Balaraju K B ,

 

Yes, it is possible to establish bi-directional integration between two ServiceNow applications, regardless of whether they are custom or IT applications. ServiceNow provides several integration options such as REST API, Web Services, and MID Server that can be used to establish bi-directional integration between two ServiceNow applications.

To establish bi-directional integration, you will need to define the data mappings and data flow between the two applications. You will also need to configure the authentication and security settings for the integration.

 

The expected time for complete integration depends on several factors such as the complexity of the data mappings, the number of records to be synced, and the integration method used. It is recommended to perform a thorough analysis of the integration requirements before estimating the integration effort.

Here are some high-level steps to establish bi-directional integration between two ServiceNow applications:

  1. Define the integration requirements: Identify the data to be synced between the two applications, the frequency of sync, and the integration method to be used.

  2. Configure the authentication and security settings: Configure the authentication and security settings for both the applications to ensure secure data exchange.

  3. Develop the integration logic: Develop the integration logic to handle the data mappings and data flow between the two applications. This can be done using ServiceNow integration methods such as REST API or Web Services.

  4. Test the integration: Test the integration to ensure that the data is synced correctly between the two applications.

  5. Deploy the integration: Once the integration has been tested successfully, deploy it to the production environment.

If my response was helpful in resolving the issue, please consider accepting it as a solution by clicking on the ✅Accept solution button and giving it a thumbs up 👍. This will benefit others who may have a similar question in the future.

 

Thank you!

Ratnakar